KFC

After tonight, I’m not ever coming back here. I’ve had the worst customer service experience in my entire life.
I’ve worked at a KFC (not particularly this one), for years and have worked in customer service for years as well — and i still work in customer service — and never in my entire life have i had a customer service experience so bad in my life.
There was this filipino looking guy that took my order and i ordered 20 honey bbq hot wings, a chicken pot pie, and a 7 piece drumstick and thigh meal.
When this guy took my order, he was very rude and stupid! I literally had to keep repeating myself what type of chicken i wanted for the 7 piece meal. Also whenever i order this type of family meal, i usually change the mashed potatoes and coleslaw for potato wedges and macaroni and cheese instead for the sides. Usually when i order this and have a coupon at any other KFC, i have absolutely no problem with the cashier taking my order. But this guy kept saying that the register would not let him change the order for the sides.
This irked me so much! I didnt want to cause a scene because there were already people behind me getting impatient and the line went all the way to the door because of this guy’s stupidity that i just told him off, said that I’ll just pay regular price if this is such a big issue, and i called him out on this because like i said before, this shouldn’t be an issue if i havent had any problems at any other KFC ordering the items i ordered and because I’ve done this also for other customers when i worked at KFC. (And can you believe that after i said that i would just pay regular price, the guy looks at me and say, «do u still want your order?» Of course i do, stupid prick!)
Not to mention when i finally got my order, the people that packed it did a horrible job! There was honey bbq sauce from the hotwings i ordered on absolutely eveything! When i used to pack honey bbq hotwings for customers, i made sure there was no sauce on the outside of whatever box or bucket i used for the customer.
Bottom line, if you’re in the mood for KFC, DON’T GO TO THIS ONE. If need be, go to the one in Milpitas, CA if you’re in the East Side San Jose/​Milpitas area. I’ve never had issues going to that one and customer service there is way better!

Three stars for the positives:
1) customer service is awesome
2) biscuits are awesome
3) workers are not stingy with the honey and butter
Negatives:
1) Parking lot
2) getting there legally from White rd
3) they run out of some things after 8pm

The food here is sometimes pretty good, other times a bit dried out and not fresh. Staff is mostly pleasant and fast. Parking is awkward and the inside is often pretty dirty. I also am frustrated they keep running out of «original recipe» chicken and only have extra crispy and that other kind with sauce. Tonight the cashier took my $ 35 order for «original recipe» chicken, went through the whole ordering thing, gives me my total, THEN tells me there are only 4 pieces original recipe left and they aren’t making more right then. I politely ask the manager. She says yes, on Tuesdays we always run out of original receipe because everyone wants it and there is nothing we can do because we only have a certain number of cookers. Sorry but??? You run out of «original recipe» chicken every Tuesday — and you EXPECT that will happen every Tuesday — but you can’t figure out a way to change it so you will have what your customers want? I then overheard two other customers placing their orders and then being told «no more original recipe.» It was early evening, a line was waiting and I assume some of the others wanted original recipe too. The manager got testy when she saw her explanation didn’t sit well for me. I’ll find another chicken place from now on.

1^st of all, I gotta say that the parking for this place is a bitch. There’s like a total of 15 spaces & they’re all compact. Half the spaces are probably taken up by the staff. There have been times when I’ve craved KFC but driving by & seeing the parking lot, I change my mind.
2^nd, I came in here on ¹²⁄₂₄. My order was really simple. I ordered a To-​Go cup with the chicken tenders & 1 chicken little. For whatever reason, there were people who came in after me & were ordering bigger sized orders & yet they were getting their food before I was. I was like «wtf?». I waited a good 10 min for something so simple. Also, restaurant is kind’ve dirty.
The lack of a drive-​thru hurts this place.
Also, getting out of the parking lot is a bitch as well, especially if you’re trying to turn left on White Rd towards McKee, especially during traffic.

Wow — Mr. Kentucky has to be rolling in his grave! Sad — really sad! You messed up my order! You messed up my kids order. You owe me a biscuit and a cookie with my extra gravy I requested.
I’ll save my $ 12.71 and find someother place who cares about their quality of food service!

KFC in China is better than Mc, the partaking lot is suck! Order same $ 5 fill up, but today got totally different SIZE crispy chicken! The leg DID just like a CHICKEN WING! The girl (dark skin) who taking order was not patience, the girl（white skin) who prepare order was polite ! The white guy next to my table order the same, but the chickens are huge, cause it fill up the whole box as you can see!

Below are the major issues with this KFC. I was shocked with the quality here:
1. The paste used on top of hotshots was still uncooked and my wife has pointed this out and we had to completely remove the top layer and eat just chicken.
2. Second major problem, which might put you into illness is: the chicken is uncooked. Don’t be shocked, but this is THE TRUTH. We had to throw away at least 3 pieces of chicken.
3. We had observed some kind of odd smell coming out of crispy chicken and also it was as if we had dipped the chicken in oil and eating the oil (too much oily). Also, frankly it was tasting bitter. (If you don’t believe this, please try it).
This is THE WORST KFC, I have ever seen.
My wife was very disappointed about this place and it has spoiled our pleasant evening. Since it was my choice, I had taken the complete blame of coming here, when my wife was suggesting to go to KFC in Cropley. I should have listened to her.
My stomach was aching in the middle of night (generally happens to me when the oil is very bad) !!!
Don’t go there unless if you want to spoil your evening with your loved ones.

I went today to try the new original recipe boneless chicken after seeing all the commercials. After being made to wait «10 minutes» (turned out to be even longer) for more to be made… cause apparently continually making it would be too hard… I got home to find my breast piece still slightly raw and pink in the middle. YUM. See my uploaded pic. Since I’m not a fan of salmonella, I had to toss the entire thing.
What a waste of time and money. Never again.

My boyfriend and I went here and ordered a 10 pc chicken thigh bucket for ~$ 13.
The service was really fast seeing as how the chicken was precooked.
However, the chicken was just terrible. It was too salty, oily, and soggy. I could only finish 1.5 pcs before my stomach felt groggy. My boyfriend only managed to finish 2 pcs.
This was an overall disgusting experience. I would not go here again. I’d rather go to Wingstop, smokeaters, or 99 chicken. Now their chickens are to die for.

What I like about this KFC: they have the Tuesday deal: $ 1.19/ a drumstick and a breast. You can’t top that! Even Smoke eater deal is not as good because this piece is HUGEEE! I eat this deal too much that I’m sick of my favorite chicken wings which is crispy. Im switching to grilled but its just as good.
I also love KFC coleslaw and mashed potato although I heard that their mashed potato is not really made of potato :(
Their popcorn chicken is good and cheaper that most boba places.
I love the new deal which is 79 cent for a Honey BBQ cracker! it’s basically a small all meat sandwich! TOO GOOD!

Nothing bad to say about this place. Time and time I come here service was fast and friendly. Food is pretty awesome too. Some ppl say that KFC isnt as good as Popeyes, but I dont know, its pretty good to me. I especially love their chicken pot pie. Damn. getting hungry thinkin about it):

Decent fast food. Bad service. My complaint is that the workers get all annoyed when u ask for butter and honey for the biscuts. Dry ass biscuts need some flavoring! WTF?!
I hate when ppl are cheep with condiments. It’s not like they are taking it off your check guys?!

I know that fast food is normally just fast food but, this KFC has the nicest staff ever! I’ve been there a few times in the evening when my bf is craving some chicken and waffles (we make the waffles at home) and the manager (Latin guy) and a cute lil African American girl at the register are always sooooo nice! I wish I could remember their names. I’ll have to update later.
Other than that, KFC is KFC… finger-​lickin good that you can only eat occassionally cause it’s artery clogging greasy! LoL
Oh, this location doesn’t have a drive-​through. That’s a lil annoying but they’re so nice inside you soon forget about it. I even called in my survey thing on the back of the reciept to tell their survey thing how nice they were.