L&L Hawaiian Barbecue

I always come here and love the food. Informed that this location doesn’t give out cups of ice or cups for water. I generally by one of the Hawaiian drinks and put it in a cup. But I guess I got to bring my own cup and my own ice that’s not very aloha.

Their healthy BBQ chicken is AMAZING. It’s a really big portion with two sides I had white rice and a side salad. Ranch for my salad sucked but I am very picky about ranch too so… The waitress was very polite and actually brought our food to us rather than just yelling out our number. We had a really great experience.

This place has the worst customer service. Asian lady (owner) is so rude and disrespectful. Asked for soy sauce she gave me ONE package and wouldn’t give me anymore. All she gave me was a dirty look! As I was sitting there multiple people ordering asked for water cups and she meanly said NO due to soda theft no longer FREE you have to buy the water bottle! Many customers were like WTF? seriously? Avoid this place !!

This is by far the worst L&L spot around. Overly priced food that’s not all that. Plus, they charge you for FREE water! WTF! Will never spend my money at the place.
SLOW SERVICE TOO! expect to wait 25+ min for your food! If you are in a hurry avoid this place!

HORRIBLE SERVICE!
I would not come back here again! Our workplace had a Christmas party set for the 18^th of December. I phoned in the order 2 days before, which was the 16^th. According to their menu, only select items needed a 24 hour notice prior for pick up. Just to be safe, I ordered the food 48 hours in advanced. I ordered the small family combo that included beef and chicken and a small plate of chicken katsu. When I finally got there, the line was long (which was to be expected since it was during the lunch hour rush). I finally get to the cashier and I asked for my order. I was rudely greeted by an Asian woman (I don’t want to sound like I am pointing at one race, but that was who she was.) Bellow will be the dialog that I had with the woman: *Note that A=Asian Lady and M=Me
A: What can I help you with? *in a very rude tone
M: I came to pick up my order under (gave her my name.)
*Goes in the back and later comes out
A: It’s not yet ready. You should have called earlier.
M: I called on the 16^th so that was not early enough for you?
A: You should have called before you came to make sure it is ready. *in an annoyed tone
M: So I have to call at least 24 hours in advance, which I gave you 48 hours instead, and then I have to call again before I pick up? (I’m already annoyed at this point)
A: Yes you have to call because we are very busy.
M: In other words: I can’t trust that my order will be ready by the time I asked for it?
*next set of dialog will be the turning point of the conversation on as to why I don’t want to do any more business with this L&L
A: Can you move aside and let me handle the next people in line so we can get this going?
M: Excuse me, but 1– I didn’t get a reason as to why my order was not ready on time. 2– I didn’t get a time estimation on my order as to when it will be ready now that it has been screwed up, and 3– I wish to speak to your manager.
A: I AM THE MANAGER and it will take 15 minutes for YOUR order to come out.
M: You don’t have to yell at me. Looks like you need to go back to customer service training and get re-​trained for how to deal with these situations.
After another 30 – 45 minute wait, after she told me that it would take another 15 minutes, she called me up like I’m a «nobody» saying: «YOU, you’re order is ready.» When I finally paid she didn’t even offer anything, not even a «sorry,» as to why my order wasn’t done on time. By the way, I had to carry all this to my car.
I will NEVER come to L&L again! Poor and RUDE customer service.

Mediocre food, mediocre service and they will not give you a cup of ice. If you need to charge something for a cup of ice, I’ll pay for it. I just want ice with my drinks. How hard can it be to give customers want they desire. Unless having ice is an unreasonable request. Wonder if all other L&L have similar policies??? If so, why???

How long does it take to make 3 spam misubi 20 mins!!! Really I made it faster at home like learn to cook faster

I love their musubi’s. We always ask for them to be cut in half but it was never a problem before. Today they said they charge 49 cents just to CUT a musubi in half. Seriously? That’s just ridiculous.

Ok– so one star because they don’t give «courtesy cups» for water… Even when you buy food.

The only L and L that wraps their Musubi’s with a once inch strip of nori.
All the other chains cover the entire Musubi with nori.
The Store is saving a few bucks on Nori, but it makes my rice fall out everywhere.
I can’t get over it!

Not my favorite restaurant overall. I went in here a few days ago and ordered the short ribs with white rice… I’ve had better before.
The ribs had a nice flavour to them, but they were very tough to chew and slightly on the dry side. The rice wasn’t as sticky as I would have liked it to be either, but I enjoyed it nonetheless. One good thing is that they give you plenty of food for the price, which is always nice for folks like me who are going to school and trying to save some money in the process.
Service is lackluster here to say the least. No friendly greeting when I walked up to order, no «thank you» when leaving either. I’m a firm believer that first impressions are everything for a business, even if it’s a food joint. Service is also very slow here. My meal wasn’t very complicated at all, yet I waited around for a good fifteen minutes even though there were very few people in front of me.
Wouldn’t recommend this place to anyone really. They need to at least step up their service if they want to bring in more customers.

I work in the area so I come to the location at least once a month, sometimes more. Service is a little slow so I like to call my order in so it’s ready when I get there and I can have lunch and do a little shopping in the area.
Today was like no other. Placed a phone order, came in, paid and sat outside to eat. I took 2 bites out of my plate and a huge bug/​bettle/​insect/​whatever you want to call it landed on my macaroni salad. I went inside informed them of what happened (even tried to show them the picture I took) and was hoping they would accommodate me and replace my plate. Unfortunately they did not care, said they don’t replace it and stared at me waiting for me to turnaround and leave. I told her that was too bad and that I come there often.
In my opinion it’s just good business practice to replace it. I know that the cashier sees me as a familiar face since I go in often. I will not be returning.

Finally decided to try this restaurant and it wasn’t the best in my experience. Conveniently located in San Jose Market Center, I found difficulty parking so expect that especially if it’s a weekend during dinner time.
I ordered the chicken katsu with rice and macaroni. I asked for a cup of water and they didn’t have that available??? What the hell? I waited about 10 minutes for my order and dined in. The meal came with gravy and the chicken definitely tasted better with it. If you just eat it without the gravy, it just tasted dry.
Overall, the chicken katsu was good, but there wasn’t enough rice that was given. Also, the whole «no option for water» is ridiculous.

This use to be a place for decent quick food. After today i can say its my last time coming. My family and i order several plates.
1. The gravey was like play dough
2. My hamburger patty was something i could play hockey with.
3. I asked for bbq w/​no skin… It came with skin and was cold like if it was not reheated enough.
The new owner is a penny picker! To the point where she doesnt give water cups out??! She is very unfriendly.

First off I love the food and the employees, but the manager should be ashamed of her customer service. I’ve had PLENTY of incidents with her. She is rude, disrespectful, and depressing with her negative energy. She doesn’t hand anything to you while you’re hand is out when you ask nicely for extra sauce. She throws things in your bag and doesn’t even wish you a good day. She has this face that if you go in there, you’ll know who she is because of her mean mug. She should really get her shit together. It’s not once or twice, it’s every damn time I’m in there.
Hope you go in there when she’s not there! Good luck!

Went to L&L for the first time last week. I vaguely remember my high school history teacher being obsessed with this place. I never really knew what type of food they served until I stepped foot inside.
Since my friends told me to set my expectations low, I opted to go for the safest item on the menu: grilled chicken. I ordered mine with brown rice and steamed veggies on the side. Honestly, the chicken was okay. Soft enough and flavored enough though a little on the oily side.
The place itself is kind of questionable– 1. it’s not the cleanest and 2. they stopped giving out water cups due to «soda theft», WHAT? Portion size was pretty big– I got two meals out of my plate and it was fairly cheap. It’s honestly kind of hard for me to rate L&L since I don’t typically go to fast food places to eat. If they were actually «fast» and convenient, I might recommend it to someone pressed for time but service here is pretty slow. If we’re talking fast food, you’re better off with In-​n-​Out :)

Okay service. Good food. Quick style.
Love their mac salad and the masubi is good here, too. $ 1 for egg, but it’s also hella good. Love the chicken BBQ, particularly masubi style.
Lots of places charge for cups, so people be trippin’ giving them a 1 for their anger, but also, management needs to start thinking about giving customers cups, so they don’t anger everyone!
Local love from a local girl,
Renee from the Bay

I love this L&L. Mainly because of the huge portions and the close proximity.
There are a few closer to my house, but I like coming here the best. Why? Their mini’s are enormous! I go to a few others, and their mini plats are half the size of the ones here. Not to mention the assortment of milk teas and other delights you can find here.
Met the owner Minh, and he’s awesome. Always remembers our names and asks us how we’re doing. Parking can be hard to find? But it’s in a huge shopping area, so eventually you’ll find something.
I have rarely been disappointed by the quality of food here too. My go-to’s are the Loco Moco or anything Katsu. They are always consistently quality and good to go!

Really bad service! I believe they overcharged me and when I asked them about it, they were very rude and told me I was mistaken and that I was thinking of another place. Uhhh no. I’m SURE it was the same place. And these were the owners talking to me!!!
I then asked for a cup of water and they told me no. I either had to purchase water or soda. I have never ever heard of a restaurant not offering free water to their paying customers. I was very disappointed in this place and the service offered by the very owners. You guys are better going off going to Ono Hawaii or another place. Don’t waste your money here.

You know how you could go to any McDonalds, Starbucks, or other major chain and pretty much be guaranteed that your order will cost the same, be prepared the same, and the service will be the same? That’s definitely not the case at this L&L…
I get the same dish at every L&L I go to. Unfortunately the chicken here tasted bland and flavorless, and the macaroni salad seemed to just be macaroni and mayonnaise. I didn’t even finish the meal (which is usually never a problem at any of the other L&Ls I’ve frequented because the food is so juicy and tender!)
There are no free water cups, only bottled water for $ 1. They don’t serve short ribs I’m assuming because of the markup in price they can’t justify. And there’s no station to prepare little to-​go cups of your favorite sauces (ketchup, sriracha, or teriyaki sauce) — instead they charge $ 0.50 per sauce so make sure you pour it over your to-​go dish before you leave.
SMH.