LBC

I have always used LBC tully location since it’s the nearest one around. I have no complaints but they do need to upgrade things. Maybe have tracking and also change the phone number on google maps. The ladies that work there are nice and also when I called to ask about my pick up, they gave me a wrong time, but I told them it was for a different time. The lady called the person and he came 10 minutes later. Maybe he was already around the area, or it could’ve been the wrong time she saw on her schedule. Anyways, they are not as bad from all the reviews mentioned. Maybe I’m just nice about things or maybe I haven’t experienced a really bad service yet.

It’s sucks. Just like the Philippines. Price is triple what web site says. Employees says its out dated. ?Wtf ! Nowhere on website shows prohibited items. Like cell phones or battery operated items ! 54 $ to send 11 pounds ?? Pass. No wonder only one star ! No manager in America with answers. Corrupt and outdated just like Philippines. no stars. Tomatoes thrown

thankyou for your stupid service. kaya panget tingin sa filipino dahil sa mga taong tamad tulad niyo. nagpabook ako ng pickup ng box ko sabe nyo the next day ppick up na 3 days na wala padin. GOOD JOB LBC

I don’t know about other LBC location but the one here in Tully has proven their poor service… really bad communication system and inconsistent information that they give out.
We have used them in the past so why not try them again but this year, since July 2014 ’til now Oct. 2014 we have sent cargo boxes I believe 3 – 4 times through them. This would be the last time that we will go to them! It is so annoying! It made me so mad I just lost my patience to this guy… complained straight to him… hopefully it reachestheir office!
First just 1 box they said they will come between 3 – 5 but they show up 9ish in the morning, second they said they will come in the morning they came in late afternoon, and this time they said they will come Monday but they show up Friday all those with no phone calls ahead (which they say they will call but never happened) just as a courtesy that they are on their way! Sh**! & speaking of inconsistent info… one lady named Joan (spoke to over the phone) says cut off for Christmas is Nov. 3 but the guy who just came to pick up our 4 cargo boxes said yesterday was the cutoff Oct. 23! Waaaay big difference! So now he’s telling me the boxes won’t make it until after Christmas!
They just want customers to make money but the service is really bad! They don’t even put straps around the cargo boxes for extra security… that just show they don’t care about your cargo and customers!
I know for sure they have other many customers who trust them but today they are losing one and I am just hoping that whoever reads this is aware…
My comment to them would at least be aware…

The 24 hour hotline… no one answers. I called the direct Tully office number and what’s the point of having a store phone if you’re not going to answer it. I booked an online request for a pickup and no one called to confirm and the pickup date has past. It’s been 5 days now! This also happened the last time I shipped with them! My last shipment I was told 7 weeks to get to the Philippines but it arrived 14 days past the date that was given. I did some research and I found out it did arrive and was scanned in my parents town on the due date, but LBC had it for those additional days where now I question their credibility. I would give 0 stars but the guy who picked up the 1^st box was really nice and professional. Besides him, the have THE WORST customer service! !

Shipped 3 boxes to Philippines and they stated that it will be delivered in 7 weeks but 10 weeks past and we did not received our boxes yet. This is not my first time to ship with them and they never deliver it on time. Very disappointed. They never improve their service.