Legacy Fountain Plaza

The manager, Anne, is really great. Cleanliness and office responsiveness have improved since she came on board and I couldn’t be happier.

Beautiful grounds and great maintenance staff, especially Steve who seems everywhere at a given time busting his tail. Only thing is, there are some dog owners that need to be better at picking up after their pooch.

Just wanted to reach out and knowledge a few people that work for the property in the maintenance department. We as a family really appreciate the warm welcome that we get around the property when we are on the grounds. Since the property management has changed, the maintenance team has been very engaging to the property especially the grounds maintenance“Steven”. He has been very engaging with the trash situation around the property and in the garages. I noticed that the homeless are not on property as much as they used to be, and the trash cans are nice and clean and not thrown all over the place, and it doesn’t smell bad anymore around the garage area near the dumpsters. The maintenance team is very open to suggestions when it comes to the residents and very respectful. They listen and understand problems and issues. Just want to give a big thank you to Carlos and Steven and a big thank you to Christian for being an awesome team player on the property working well together and making our family feel at home and safe. When it comes to our property they take care of it like it is their own. We enjoy our place even more when you have a team like that working for the community. Thank you again legacy found plaza for having great employees and a outstanding great customer service team on your hands we really appreciate it.

Stay away. New management is awful. Maintenance is the only plus. They’ve always been responsive and timely.
The homeless camp next door is beyond aggravating. If they’re not sleeping under the bridge, they’re living in their cars on the street.
New management changed the resident portal so now you have no idea why your rent and utilities keeps fluctuating. Management won’t respond to emails detailing the changes but will only call so there is no documentation of what’s really going on. Plus they now charge you to pay your rent online.
Wanted to swap parking spots because I drive an SUV, am pregnant and my spot is next to a pillar that I’ve hit multiple times because the car next to me is parking too close… was told that pregnancy isn’t a disability (um, yes it actually is) so they couldn’t help me. Was also told that changing my parking spot would mess up their entire spreadsheet and even if they wanted to change it they couldn’t because there were no open spots. But then told me I could pay 60 $ for an additional parking spot. Um… I thought you didn’t have any open spots?
Elevator always broken.
Constant water shut offs.
Unless you live on the 4^th floor, be prepared for the garbage shoot to overflow on a weekly basis.
And now if I’d like to renew my lease my rent increases 200 $. Have you ever been in my apartment? I can’t open my windows or sit on my balcony because the noise and dirt from the freeway is too much. In addition, I barely sleep because the constant traffic, car alarms, barking dogs, yelling and smoke from the fires at the homeless camp. Granted… I knew the location of my specific apartment wasn’t ideal next to the highway but that’s why I was given a reasonable rate.
I’ll pass on signing another lease and you should too.
UPDATE TO ANNE: I CALLED YOUR OFFICE JUST PRIOR TO POSTING THE REVIEW (BECAUSE THAT WOULD BE THE RIGHT THING TO DO) AND WAS OBVIOUSLY UNSUCCESSSFUL, HENCE MY REVIEW. NOT SURE WHAT MORE THERE IS TO DISCUSS GIVEN MY PARKING SITUATION WAS EXPLAINED TO «THE MANAGER» BY THE WOMAN WHO ANSWERED THE PHONE AND «HER» RESPONSE IS DETAILED ABOVE.

I lived here for a couple of years. I only write positive reviews. I’ve never left a bad review… But I felt like this was necessary to post.
1. My new car was broken into. Now, they have security patrolling. By patrolling, I mean creeping on women, checking their phone, and sitting around. One security guard is deathly afraid of dogs. Doesn’t necessary feel like security.
2. There’s a homeless encampment next door. I don’t mind them being there (the city needs to figure it out), BUT many of them trespass to gain access to outlets outside of apartments at night. Not to mention, a homeless man died there recently :-/​.
3. I’ve had 3 packages stolen.
4. Solicitors come in on Sunday and try to swindle you out of your money. It’s very intimidating.
5. The charm of being so close to downtown is marred by used syringes, trash, and people constantly walking up and down the train tracks.
6. It’s suppose to be pet friendly, but everyone is scared of dogs. I’ve had people flipping out over a little 4 month old puppy.
7. Read the fine print before you move out. There’s no end date to your lease .
8. They told us upon move out that our apt looked wonderful. Personally, I would’ve stayed extra to scrub anything and everything if they suggested it. Nope, now we won’t get our deposit back, and we need to pay $ 200 more.
9. The piping is HORRIBLE. We called for a work order multiple times. Water would leak into our shower and closet constantly. Not only that, but it would stain everything. The tub was ruined, and our clothes too. I don’t know if there’s mold from all of the water. I hope for potential health risks that they fixed it…
10. The apartment walls are super thin…
I like Dave and some others in the office. But they changed management, so there’s some shady business going on there.
It’s your decision, but I can honestly say that I’m so much happier at my new place.

Lived here for 2 years, just moved and couldn’t be happier. Stay away, it’s not going to get better anytime soon. There are issues that will not be resolved over night/​days/​months. Maybe in a year or two.
I’m not sure how anyone can give this place 4 – 5 stars. Don’t be fooled by the pictures, go see it for yourself. Management changed right around the time the terrible reviews came flooding in. It was only a matter of time before people started to voice their opinions of this place.
Pro
— next to downtown
Cons
1. Car vandalism. My vehicle was broken into. My room mates car was broken into. Security guards do not provide a sense of security, they actually do the opposite. I’m convinced that some of the ‘guards’ are playing with the other side.
2. Homeless camp right outside. Homeless folks always rummaging through trash in the garage. The garage gate is a joke.
3. Train tracks right behind the complex. Choo-​choo at 7 am once or twice every month.
4. Makeshift skate part behind complex. Youngsters love to thrash and hang late into the night
5. Highway right in front of complex. The serene sound of tires rolling over pavement as you sleep every night. If you don’t notice it at first, you will eventually.
5. Welding shop right in front of complex. They always load supplies from 6am-​7am and 5pm-​6pm and block the main road to the complex garage.
7. Utilities company keeps switching. One month you pay Yes Energy, the next you pay Legacy. You get charged overdue fees for not realizing the constant swaps.
8. Rent is high and lumping utilities, waste, water, heat, sewage, etc all together makes it pricier

I am giving this place 2 stars. 1 because I love the pool and one star because of the easy access to downtown. You are 5 minutes from SAP Center, San Pedro Square and lots of other downtown hot spots.
We have lived here for 3 years and this place has really gone down hill over the past year. First, the homeless have completely moved in to all surrounding areas. We once caught a homeless person using the outlet on our patio to charge his electronics. CREEPY! There is a giant homeless camp under the freeway and they also hang out in the garbage cans, along the railroad tracks, near the fountains, in the parks etc…
About 4 months ago ownership changed and things REALLY hit the fan. The transition was rough to say the least. The new owners have changed the way rent/​utilities are paid and the new method was never communicated clearly. Last week 3 nights in a row we had solicitors knocking on our door at 9pm to try to sell us newspapers. Security is suppose to keep these people out.
This morning at 5:30am there was a crazy man running through the halls banging on every door, ringing our doorbells and closing the emergency fire exit doors. Where the heck are the security guards that we pay for???
Our lease is up in May and we will likely be finding a new place in DTSJ or the surrounding area.

We have lived here for about a year, and I have had a baby since moving in, which has definitely made me take a harder look around me. The office staff really are fantastic, as are the maintenance crew. However, the prices are ridiculous for what we get, the neighbors smoke in the hallways and are constantly on the phone all hours of the day and night. I’m pretty sure about 15 people live in the apartment across from mine and not a single one of them know how to NOT slam a door. The «security guards» here are worthless (though I guess the pool is safe because that’s where they usually hang out on their phones). The «free» printer in the «business center» always seems to be out of ink and/​or paper. Thankfully the office staff always offers to print my documents for me, but it is a hassle.
The local parks were a huge selling point originally, but I’m too afraid to even walk through them, much less visit with my baby. The dog park is constantly full of homeless people… without dogs. The kid’s park/​playground area at Ryland Park is constantly full of homeless people and off-​leash dogs. Weird, right? i have personally witnessed several fights between homeless folks (including one with weapons). Always makes for an exciting Saturday morning!
Then there’s the entire tent community that has popped up next door. Cars getting broken into, packages being stolen from our front door, and our trash constantly being raided and thrown everywhere are just a few perks of that. I’ve had to call the police/​fire department more times in the last 2 months due to the homeless camp than I ever have in my entire life. Sometimes I feel like I am living in a post apocalyptic world when I have to walk outside, which could be a perk for some people, I guess.
There is an elevator, sorta. But it never works and usually smells like pee. So there’s that. The hike up the ramps in the completely worthless parking garage does make for a really great workout. There is a door in the gate that leads right to the garage from the homeless camp for their easy access. Security guards too busy protecting their phones by the pool to notice or care.
Maybe I’m crazy, but I feel like when I’m paying the equivalent of a master’s level education in a year for rent… I should at least feel safe in my own home, right?

— Dead cat in the parking lot (parking spot # 420). Date: ¹¹⁄₂₅ — ¹¹⁄₂₇. Ignored by the management for over 3 days. (Prefer not to take/​post the picture)
— Broken elevator. Happens every other week. Management doesn’t care to give it a permanent fix. (Video shared)
— Electronic fob used for the main entrance/​garage doesn’t work. Frustrating when you are returning with a bunch of grocery bags. (Video shared)
— Some drunk **** threw up on the 4^th floor of building 3 by the garage door. Hasn’t been cleaned in 3 weeks.
— Parking spot violation just as I had to leave on an international trip. Had to park my car in the open guest parking for 2 weeks. (Picture shared. The spot is mine while the Honda isn’t). Complaint ignored by management.
— The stairwell is a mess. I see cigarette butts, beer cans/​bottles, puke & trash often. Plus, smells like urine. Occasionally, I’ve also seen homeless hanging out there and also scavenging through trash by the mailbox in building 3. And

Nice place to live. Horrible management, they will not accommodate your needs at all. Lived here for a little over a year and yes it’s a nice place but the management will not accommodate the simplest request. I think they’re just extremely lazy. How hard is it to reassign a parking spot? Even with a legitimate reason as to why we require a different spot. Let me reassign it for myself so that you don’t have to do any work. Like everyday in the office for you.
Neighbors are also loud and obnoxious. Not friendly and they talk on their phones right outside our door at all hours for hours at a time. Seriously though, who the hell are they even talking to.
That is all.

Very beautiful property but neighbors are loud and car theft and vandalism happens all the time. Three people live in my apartment and we have all had our cars either STOLEN, broken into (3 times), and side swiped on the street (twice). Management says it is our responsibility to make sure things like that don’t happen … Really?
I also work night shift and don’t end up getting home til 4−5AM… All lights on the street are always out. Probably only on twice a month. And I hate… Hate hate hate hate hate that homeless people under the bridge watch me park my car and walk into my apartment at 4am !!! Most nights I have to run to my door and get in as fast as possible !!! Not To mention… Last year some homeless man was found dead just steps away from my door. Police came knocking at 8am asking if we heard anything suspicious … Scary and unsafe !!!
Another incident happened at the park down the street from the complex. A man was stalking my family and followed my mom, little sister, niece and I into the complex … We ran to the pool area and grabbed security and the man started running off! Please be aware of your surroundings in this area ! It is not safe !
Only gave it 2 stars because the apartment is very spacious and beautiful. And I also love that the pool is packed during summer… Makes it feel like Vegas ! If you don’t like a packed pool only go to the pool during work hours (9 – 5 weekdays) Other than that it would’ve had 1 star
Response to Anne P– I’ve already moved out because of these issues but thank you.

I have not and do not live here. I received great customer service from David Dass. David was professional and friendly. He answered all of my questions, showcased the amenities, and even laughed at my dry, sarcastic humor.
Nice clean pool with cabanas. Convenient garage parking on each floor. Minus a star for noise as the complex very close to train tracks and highway 87.

DO NOT MOVE HERE! As mentioned below, the amenities are NOT worth it. Security is a joke, they sneak their friends into the pool after hours and on weekends. The management team has no idea what they’re doing, with the exception of one helpful older man. The maintenance people have a deal with the towing company and will scout you and your visitors out. When you and/​or your visitors return, your car won’t be there. They also won’t tell you where your car is because they are lowlife individuals who would do anything to make a penny. This place is overpriced and disgusting! Everything from the staff to the large amount of homelessness screams RUNAWAY!!! I regret moving here every single day!

Keep looking! «All that glistens is NOT gold! The homeless. The thefts! Messy neighbors (mostly corporate/​international).
Save yourself some $$$$…and headaches… Look elsewhere!

When I went to do my apartment tour the gentleman took me to the stairwell and made a comment about the lofts being a good workout. I mentioned that I would prefer the elevator since I have had a few knee surgeries. He made a comment about how I could do it. I was a bit embarrassed so I let it go. I ended up renting a beautiful loft unit with a view of the pool. Imagine my surprise when my movers got there, to move me in, and we figured out that there was zero elevator access. As in the stairs only. Not only did my movers bill me much more, but the day to day pain of carrying up groceries, and my bicycle, was a nightmare.
Many people in the building didn’t want to carry their garbage all the way to the outside containers so they would just leave the garbage outside their doors. In an enclosed building, in the Summer, well the smell was horrible. The management did absolutely nothing about the garbage situation. I had the daily paper delivered and it was stolen constantly.
One night I came home and I realized that the pool lights had been out for some time and when I called the front desk they said that they were trying to cut back electricity usage, and that surely I could stand behind that. I explained that I was paying a lot of money for a ‘pool view’and that if the lights are out it could be a parking garage as far as I was concerned. They didn’t care about the pool lights and acted like I was the jerk who wanted to use up electricity. The management did nothing for me except paint one accent wall the most glorious red. So if you would love a red accent wall I would recommend this place. It was visually my favorite rental but between the airplane noise, the homeless people everywhere, auto break-​ins and the management office looking the other way when issues come up… please look elsewhere.

Unfortunately the prices continue to rise. Anna no longer works here, David is much improved in customer service and knowledge. I will say the walls are thin and we have had problems with loud neighbors. We have even had security called on U.S. When there were no sounds coming from our apartment. Another negative is they have lumped the water bill into the rent which makes it a lot to pay each month.

First off, the amenities are great. Pool is very big and great space around it. The gym is always clean. They do a very good job on the up keep. I love the landscaping. It’s very pretty and the fountains are different in each court.
I’ve lived in two different apartments on site. I took away a star, because the first apartment which I lived in. There were neighbors who were very loud each weekend, smoked close to our patios, had parties… it goes on, but the problem was that nothing was ever done. All which would continue on until around 3 am.
Besides all that, the apartments are nice, appliances are a little outdated as well as the counter tops in he kitchens and bathrooms. But it does not take away from the look of the apartment. Overall I’ve enjoyed living here.

Poor customer service Mr. David Dass.
David works at their office and unfortunately we had to see him for showing us around.
The place is pretty awesome, but for someone like David who is not customer oriented and lacks the alacrity to show you around really shocks me as to how such an amazing community has hired its employees.
David was not very happy to see us come in. Throughout our time there he kept on insisting that we don’t have to come in person… Just lookup online and book (atleast 4 times)
Not to mention, common courtesy hellos and greetings were out the window.
We had to push him to get more info about the apts. as he really didn’t want to be bothered and seemed in a rush to get back into his chair.
If my wife and I were ever going to move here, this would be a big factor.
Other than that, looks like a great place to call home.

1) I moved from Florida and rented the apartment sight unseen based on another (much nicer) apartment they showed me as an equivalent. The overpriced apartment ($ 1650 for the RENT CONTROLLED one…) was delivered to me with wet and stained carpets (great steam cleaning job), a large stain on the tile in the bathroom that I couldn’t remove with pure bleach, a broken microwave, and a smashed corner that someone just painted over without even bothering to spackle.
I work late so I had my visiting girlfriend go ask the front office to come fix the items above. The front office guy not only was unhelpful, he was extremely rude to her. Her words, «He spoke in such an abusive tone, like he was yelling at me». She’s super sweet and a non-​complainer, for her to tell me that to as soon as I arrived at the apartment is a statement in itself. I called the main office for the landlord company to issue a complaint and they gave me another number and a contact person above the front office guy’s head. When I called the given number, I told the person who picked up what happened and who I was looking to speak with. It just so happened to be Mr. Rude. He basically told me she was lying and kept trying to talk over me like I am some sort of child. Ultimately he ended up apologizing and to make sure I didn’t go over his head to his boss he had the maintenance guy come over and fix what he could. He did a good job on the wall but the stains are here to stay… «Sorry man, it’s just a bum deal» I think were the exact words when I asked about the stains. Yes sir, it sure is a bum ass deal.
Speaking of bums, there is a bum community on the other side of the fence, underneath the bridge, literally right next to parking garage. When you walk out of of the building to walk to downtown San Jose you will always see them. It’s awkward to say the least.
2) I went away to Florida for Labor day and didn’t come back until the the 2^nd. I didn’t pay my rent before leaving and forgot to move money around my accounts so I could pay my rent online. Big oops. I did an ACH wire transfer (3 business days) on the 4^th when I got home from work and accidentally sent it to my TD ameritrade account instead of the Chase account I use to pay my bills. Bigger oops. I get home from work on the 5^th and find a note in my door saying that if I don’t pay my rent by the 8^th they are going to send this to the lawyers and start the eviction process. WTF??? Mind you it is Friday and the 8^th is Monday.
I ran to office to tell them that I had wired the money incorrectly and that it would take 3 business days (if it even posted on Monday) to wire the money back from my TD account to my checking account. Trying to figure out a different solution, I told the rent lady that I have my commission check coming on Wednesday (easily a few months rent) plus my regular pay check on Friday. I can pay this and next month’s rent then if she can cut me a break. She told me too bad, I will have to cover the lawyer fees if I paid after the 8^th ($ 700 – 800). Her best advice you ask? Use a credit card. To which I say. I don’t have one lady, I pay CASH or I don’t buy it. Try it some time.
To Legacy Fountain Plaza I say, Thank You for being unhelpful, over promising, under delivering, and making my first California living experience all around unpleasant. You suck. I will be moving to Villa Torrino a few blocks away where rent is slightly cheaper, with the same amenities, no bum village next door, and a more convenient location relative to downtown San Jose as soon as I am able to.
Special shout out to the parental units for helping their boy out.

Apartment hunting in San Jose area is tricky… I’m from New Jersey and this market is like nothing I’ve seen before.
My co-​worker and I are both looking… We are looking for a 1 bedroom, and a 2 – 3 bedroom.
When I found Legacy Fountain Plaza on
it looked like heaven! The pool, the amenities, location, and that is offers apartments from Studio all the way to a three bedroom —
So after a long day of apartment hunting, it was about 5:15 when I called into Legacy Fountain and the recorded message says the leasing office is open until 6:00pm.
Drove offer to check this place out since I though I had just found THE ONE! I hadn’t checked out the reviews on Unilocal — just high tailed it over!
We arrived at 5:40pm — right before closing — I know how much that sucks since I manage a retail store… So I wasn’t expecting the red carpet to be rolled out — just wanted to check out the place and see what they had available.
We walked into the main building where the signs for leasing office pointed, loved the common area, we walked around for a bit looking for help, but the place looked deserted. That was until we walked around some more and found someone sitting at a desk in the corner who barely made eye contact with us.
Thats when we met David… and Heaven turned into — «Oh Hell NO!»
David barely looked up from his desk… He made no effort to get up and shake hands or even ask for our names. He just looked at us like we were interrupting him.
I ask if they had any available apartments, his response was «we are closing in a few minutes»
He made no attempted to help us, answer any questions, and it really was like pulling teeth to get any information from this guy. It was very apparent that he did not want to help us.
We asked him about the 2 – 3 bedroom, he handed us a floor plan and then sat back down. I asked him about a 1 bedroom, he looked something up on his computer told me some dates and the price and then just stared at me — until I asked him for a floor plan.
He didn’t speak after that, made no attempt to show us around, or even point us in the right direction of where we could check the place out ourselves.
He could have offered to set up an appointment for the following day — but instead he just sat and went back to his computer.
We decided to walk around on our own — the pool and fountains all looked nice but this David character really left us not wanting to explore anymore.
I felt like if that is the way you are going to treat someone who is looking for a place to live, and willing to pay 3000.00 per month — the least you can do is put a smile on.
Really, David your job isn’t that hard… Rental prices in the bay are ridiculous because of supply and demand — you have customers flocking to you and you still fail at your job — you don’t even have to do any selling! Smile and give tours — really — not that hard. The fact that you work in this industry is ridiculous.
Before we left, we asked for David’s managers information, and I told him that it was apparent that he did not want to help us and he was very rude. David tried to argue that point with us without apology.
After looking at the Unilocal reviews and finding that some of the tenants here have the same problems — we will continue to look else where.
Thanks for all the help Unilocalers! Good Luck in your Search!