Lids

Honestly I would rate 0 stars but unfortunately you have to give one. This place hires some pathetic ass people!!! Walked in and wasn’t even greeted or acknowledged! I understand some of these people only work places for the money but god Damb! At least pretend you like where you are just so you have a better day! Horrible service. I was explaining what the situation was and the «manager» (so he said) cut me off and replied loudly. Smh. Never giving then my service again!

Picked up some baseball caps for family in Korea as gifts, and was able to find everything I was looking for. Workers here are very friendly, and they always seem to have the BOGO 50% off, which is great!

SUPER RUDE!!! They make no attempt to engage with their customers at all. when i walked in, the employees were chatting with each other, not even caring for me or the other customers. When i asked them the question, the employee didn’t even make eye contact with me. She was very short with her answer and just kept working on her paperwork. We also needed help finding a hat size, when we were gonna say the size we were cut off with «All our hats are out. Thats all we have.» That may or may not be the case, however, don’t be rude and cut someone off when they are talking.

Every time we go to the mall, my son HAS to come in here. He loves to look thru all of the hats in the store and try them on. They have a good selection of hats and I like how they have a little section for kids. The prices are pretty average, just like any other hat store. The workers are pretty friendly, they always greet you when you come in and ask if you need any help.

Terrible customer service I walked in yesterday to purchase 4 hats as I walk in there are two people working the desk or lack there of talking amongst each other about the party from last night and popping bottles didn’t get a greeting or anything I walk right up to the front desk because the hats I wanted to purchase were the authentic mlb hats behind the counter I kid you not I was legit three feet in front of the worker as he continued to talk about the night before didn’t acknowledge my presence what so ever not even a nod it was almost as if I were a ghost so I walked out an purchased the four hats across the way at the sports store!!! I always go in here an buy my hats off the manager Greg he’s a cool guy really down to earth however the two people working yesterday around 4:45pm ish need to be re trained or fired in my opinion

I needed to get a customized snapback for a convention thing and a friend had said ‘Lids’ was just the place to do so. So I stopped by this store since the one at Eastridge (which is closest to me) never answered their phone. I had called this Lids and the guy on the phone was really nice and didn’t have any attitude in his voice or anything, so that was already a plus for them. I got there and there was already a guy getting his own customized hat order in, and there was only one guy in the store at the time (around 3PM). Although it took a while to get my order in, I wasn’t at all impatient or angry, only because the guy that was working there actually acknowledge my presence and my waiting. Pretty sure his name was Andrew. He remembered that I had called and was super nice and was easy to work with. I worked in retail for 3 years, and I know how hard it can be to be the only one working and having multiple customers to please, and this guy did GREAT. I was super happy with the way my hat came out too. Good quality, good service is always a great combo. The only reason why this was a 4 out of 5 star review was just that it was really pricey. But other than that, I had a great experience! Thanks Andrew! (if that’s your name).

This place is great but its kinda pricy for custom design over all i like it and i, ll go back later on ;)

We bought a few caps from here today. There was only one guy working there. I recognized him from the Lids at the Great Mall in Milpitas. He was pretty friendly. The selections are OK. I wish they had a bigger selection of kids’ caps though. They have a new service which is custom embroidery on the caps. The guy said it usually takes about 10 minutes. Good to know. The store wasn’t busy. There were three other people shopping there. I would come back again.

Dont go there is the devil devil devil horrible service attitude for days. Hope go to another one. For real. Peace