Bare Minerals

1 star because I did not have the best customer service experience here. I purchase Bare Minerals on a quarterly basis, as well as other make up. I went to Bare Minerals during my lunch on a Thursday, and I was helped immediately (of course, no one was inside the store). Upon purchasing the foundation, my atm card would not go through. I definitely had money in my checking account and I even confirmed this as I waited for them to slide my card (via the bank APP). The lady helping me called in another sales associate to assist her. It went from that cash register, to the next cash register, to manually putting in my atm number, to calling a phone number to confirm my card. I waited for about 15 minutes for them to figure all this out. It was quite embarrassing and the 2^nd sales associate called a 3^rd sales associate to help with the ATM issue. After waiting for a long period of time (and telling them I was in a rush because this was my lunch break), the last sales associate said, «I’m sorry. Your card is not going to work!» I left the store, wasted my time, with no product. The next day, I went to the Valley Fair Bare Minerals, my card worked fine, the sales associates were extremely friendly, and had me upgrade to a larger foundation size and sold me the lip gloss holiday packet. I am glad I had this experience because I am a regular customer of Bare Minerals and will be returning to the Valley’s Fair store. I am happy that I bought the larger foundation size (this was not even an option at the Oakridge location).

Arezoe gave amazing customer service!!! She greeted me, she was so nice & helpful and anwsered all questions. I definatley will be back!

My GOODNESS!!! I am woefully inept when it comes to makeup, I lead an old hippie lifestyle wearing sarongs, t-​shirts and birkenstocks most of the time. However, I do have a professional side to my life and in that aspect, I need a little help. In March, I organized a major event for my college that included a musical performance by me, so I went to see the ladies at Bare Minerals Oakridge Mall. Not only were they super sweet and attentive, but they focused on what MY needs were over what they could sell me. I’m forever grateful to Arezou, Jackie, Ashley & Lucy for that! I made a purchase that included a 3 step process and SHOCKED my faculty, peers and professors when they saw the results!
Last week, I applied for a position with a major local non profit, I made an appointment for a «complimentary» makeover just before the first interview. I’m convinced that along with my skills and choice of attire-​The artistry of Arezou sealed the deal and LANDED ME A 2ND INTERVIEW!
I cannot stress how important it is when «selling yourself» to present a «complete» package in interviews, business meetings, public speaking and presenting. Without hesitation, I highly recommend that you stop by Bareminerals @ Oakridge Mall and experience Life Affirming Magic!!!

I go to this Bare Minerals as much as I can because they have the best customer service. Just recently I met Selene she briefly helped me out and gave me a sample of their cleanser which I was unsure of. Today I went in for more Veil and There was Selene! She remembered me from last time! She took the time to answer all my questions. I Love that she is so knowledgable about the products and helped me try them. The fact that she is an Esthetician and Make Up Artist is a total plus! She is awesome! I will def come look for Selene next time! Thank you. I Absolutely love BM I use them for almost all my face products and make up!

Really neat store,
I came in for the first time the other day and I was really impressed with the service and selection. AREZOU WENT ABOVE AND BEYOND! I went in because i can never find a good liquid foundation for my skin type. she helped me find my true color and type of foundation. she also did my makeup and i felt truly amazing! Arezou put me at ease and I felt secure enough with her ability to make me look good that I actually participated in the conversation & we bonded pretty well very sweet girl! She listened to what I wanted (NO HEAVY EYE MAKEUP, NO HEAVY CAKEY FOUNDATION, NO SPIDER EYES, NO DRAG QUEEN FACE) and I was happy with the results. Also I found myself getting new products of makeup I would have never picked on my own and I love them! The eyebrow pencil is Amazing! I never used one I liked until she showed me it and it’s sooo easy to apply thank you Arezou! I will be back soon!

Arezoe was amazing!!! super helpful, very sweet. I couldnt have asked for better customer service.

Amazing!!! They are so helpful! And always have flawless makeup! The staff there always goes above and beyond… I almost went off the nasty reviews that are left here but I’m glad I went in for myself! Cuz I got a totally different experience than the reviews left here… I worked retail before so I know how some nasty customers can be. I loved this store! They are doing my makeup for my birthday completely complimentary!

I love this store. Mostly because their make up is a lot more «safer» on the skin than MAC and other main stream cosmetics that people use. Every time I go in there one of the girls always greet me and ask if I need help. When I do need help, they are always so friendly and educate me on the different things I’m looking for. I wish they would have a little bit more variety in their lip glosses and lipsticks but it’s still fine with me. I recently just bought their bareskin foundation and it’s the best thing ever. It’s very light weight on the face, closes my pores and gives me a matte look on my face. It’s not oily at all and it sets into my skin very nicely. I love their stuff!

Omg I wish I could give them a zero, terrible customer service. I have sensitive skin so when I heard they were doing samples I was excited to try it to see if my skin would react In a good way. When I walked in the girl who was in the middle of making. over a customer was the only one to greet me the other two were behind the counter and I had to approach them. When I asked about the sample I was given attitude right away the girl rolled her eyes at me and was so rude when I said I didn’t know my color and then stood there until I asked if I should sit Down. I’m def turned off I threw away the sample which she put hardly anything in because it wasn’t coming out very well and she didn’t bother trying harder. If you can’t handle customer get out of retail

Was not very pleased with the customer service here. I was going to buy something and no one really offered go help me. Just kinda worked on shipment or something? Not too sure what they were doing

I went here for the first time with my sister and we were both helped right away. Jackie helped me find my foundation match while Justine did the same for my sister. They were both very helpful and showed us how to apply the make up and answered any questions we had. I definitely recommend the make up and this location!

I came to this store to purchase… a face powder! Was not greeted when walked in the store! As I was looking around to find my product, the employees didnt offer to ask nor assist me. Found the powder. Asked the girl to help match me. She only asked what I currently was using. Did not seem happy or enthusiastic about her job/​customer service. She rang me up, gave me a ripped in half receipt and said have a good night! The store manager def needs to re train their staff on customer service. Will be the manager tmrw. Will not be coming back! I’d rather go to Ulta. Save your money ladies and go elsewhere! Worst service everrrr!

Overdue review for my wedding makeup artist, Madison!
I found her at the Bare Escentuals shop in Valleyfair and she is amazing. I feel bad that it took me a while to commit to her but she didn’t disappoint for my wedding day. She was punctual and came prepared. Best of all was that I wanted a natural look that worked with my face and she gave me exactly that. A lot of makeup artist that I had trials with just made me look like a tranny. They just wanted to do their style on my face and didn’t listen to what I wanted. So I was super happy to have found Madison. She was also really flexible in scheduling me extra makeup trials with her so that in the end I knew exactly what I wanted.
Extra bonus: I have eczema on my face and it’s hard to find makeup that won’t make me break out in a rash. Bare Minerals makeup was so gentle, even after a crazy wedding day and lots of dancing, I still didn’t break out. Two thumbs up!

The three stars are for the service. I have been shopping around for a good brand of makeup for a while and while in Oakridge, I wandered into Bare Essentials to be greeted right away by their friendly staff. One of the the girls was extremely nice and after asking me about my usual makeup routine, hooked me up with the right shade of their foundation and I was off with the starter kit. Unfortunately, I could not give the makeup any stars. First off, while I do not have pimples, I do have somewhat of a red and sensitive skin. I am also in my mid twenties and some lines, such as smile lines, are starting to become a little more prominent on my face. While the makeup did not irritate my easily irritable skin, it did accentuate my fine lines and made me look many years older. Also, after a day of wear, it becomes very grainy and sinks into your pores. Not flattering at all. Their moisturizer, which I purchased separately was only ok. It did not fully sooth my dry skin. I ended up returning the makeup without feeling half bad after reading many other reviews where users experienced the same effects with their makeup. It was just not for me.
Cons: Accentuates their fine lines, hard to get an even coverage, looks grainy and sinks into pores after a long day. While the minerals are natural, the base of the foundation is not.
Pros: Does not irritate skin, feels light on face, can return if you do not like the product.

Great experience! The girls are so friendly and helpful!

I have been a long time client of this particular location and the last time I went in there, I wanted to run. I asked the gal what the difference between the new types of Mineral Veil was, and she seemed put out and gave me a very basic obvious answer. So I just grabbed one and needed a brush and went up to the front. I had my rewards card out which was filled and then I had another one half filled, because I spend so much the last time I couldn’t use the reward until my next visit, which was this one. I gave the gal (unfortunately the same snarky girl) and she said, «Oh, we don’t take those anymore, we have a new program». So basically she told me I can’t use these points that I have been accumulating, and then they wouldn’t even transfer over to the new system. The she tells me that they were taking them until 2 days before.
Losing the $ 10 reward wasn’t why I was so mad. It was her attitude and the fact that I had so many credits on the card that they couldn’t even forward them to the new system… I told her to just forget it and I walked out. So basically for a $ 10.00 credit, they lost a very long time client. They sell Bare Minerals everywhere now and I will take my business elsewhere… somewhere that they don’t have snarky sales people.
The only reason I gave 1 star is because I usually have a good experience, but this one was so frustrating that it lost everything…

Love this store! Everyone is always friendly and helpful here!
I brought my mom in here this week to get a color match since the girl at Sephora didn’t choose the right color for her on the Getting Started Kit.
We were greeted by Jesus who was able to pick the color foundation that was right for her within seconds. He was very sweet and you could tell he knew what he was doing.
Since he had taken off my mom’s makeup and reapplied the foundation, he recommended this really nice blush for my mom as well. Sold!
I thanked him for being so helpful. He told me his name and said I can always call in which product I need so that he can have it ready for me.
Great makeup product and great staff! That’s what makes this store so awesome. :)

I just went here for the first time today, and I had to write about it. It was a typical Saturday at Oakridge; super busy. I’d been wanting to try Bare Minerals makeup for awhile, but I just never made it to the store. When I walked in today, I was greeted immediately. I wish I remember his name! :(There’s probably not that many guys that work there though, so maybe that helps, haha.
Anywho, he sat me down and explained everything he was doing with the makeup. He taught me everything I needed to know, and he made me look amazing in just five minutes. He answered my questions and I left feeling super confident in applying the makeup myself (I bought the starter kit).
The makeup is fantastic, and clearly the sales associates are too. Give it a shot. :)

I have had mixed levels of service over the years but overall, the good has far outweighed the indifferent.
I have been using BE since 2003 and when my cousin wanted makeup, I took her here. When my daughter wanted to wear makeup, I took her here.
When I needed a makeover for jobs or a special occasion, I go here (or sometimes valley fair). They have a great selection and are there to help. I like how I can choose my own.
When I was in recently, they let me get what I wanted and also pointed out that if I bought a small container with the two large ones, I could get the whole thing with a cool bag for less money.
I don’t consider their prices expensive since it lasts forever. I can buy a small thing of powder for my eyebrows and it lasts for a year.
So, go. Let them work their magic on you.

Why 3 stars? Well I have two things that bugged me. Their make up wasn’t on the rotating wheel. Last is the tools for testing make up is hidden away from the public. Part of going to these places is to play dress up and have fun. Well I found where they hid the eye shadow testers. hee hee! My friend and I, had a good time testing different colors on our hands. Finally we narrowed down what color we wanted to get. I got ‘Queen Tiffany,’ and she got ‘Cucumber.’
But my memory of this store is back when they used to sell oil scents and lotions. They were the best smelling lotions ever! Sad they don’t sell them anymore.