Lush

This is beyond my favorite lush based on knowledge and customer service.
I was so lucky to have come in a time where there was just one other customer on a Wednesday evening.
I was blessed to have gotten Destiny to help me and educate me.
I had just come in from chemo and she treated me so gently and made my day so much better…
I mean it’s lush, how can you not be happy leaving this store when it’s all about spoiling yourself.
Anyways, she showed me the new Prince Charming shower gel which leaves your hands so soft and followed it with charity pot (lotion).
Holy wow, my hands were softer than I don’t know what.
I also got a super lovely hydrating face mask… I can’t remember the name so I’ll edit this part later… but chemo and all my illnesses cause my skin to become dehydrated and peel so this seriously helped.
I swear though, If anyone has a passion for what they do and love helping people, go to Destiny. Before lush she used to make her own masks and such so has experimented with so many ingredients and I will now only go to her. She’s the sweetest thing and even left me a nice note wishing me some luck.
Like who does that? Amazing people only.

Products are great — 4 or 5 stars, but the customer service at this location needs some work. Bought a gift card and was surprised when the guy (glasses, facial hair) put it in a standard brown bag. When I asked him for a gift card holder or even a nicer bag, he was rude and barked «we ran out — I already told you that.» Yikes …

Went into this shop the other day and I was absolutely blown away. The customer service was so incredible from the moment I walked in– stark difference from when I visited the valley fair location and wasn’t even greeted or helped at all. Carina and Ashley were both so welcoming and energetic. Ashley showed me an entirely new face regiment, and spent a lot of time to sit me down and show me every product and how it worked on my hand. She wasn’t pushy about the sale at all, and really went through everything to make sure I was buying things that worked for me personally. The workers were all so professional and I could tell they cared a lot about their products and customers. Will always come back to this location! Keep up the amazing customer service!

Yeah, just went here today and the employees were straight up rude. No one greeted me when I came in, nor did anyone ask me if I needed hell when I was looking around. I left the store for a couple minutes and came back in and was greeted with a really rude «welcome back» like the employee was upset at me because I tried their hair product the first time and didn’t buy it right away. I usually really like Lush products but the customer service has me giving this store at Oakridge a 3 star.

To be honest, I love Lush products but have always hated the customer service. I’ve gone to probably 7 different lush stores over the years in various places in California and can’t recall ever getting anything other than a hello. Which is odd because my friends that also shop there get treated well.
This location was the first time I have been treated well and I felt that it was customer service that went above and beyond! Michael is who helped me and because of him I went and reset my password to my Unilocal account that I never use anymore just to write this review.
I came in and asked him if they had a product that would help facial redness, I just moved to a warmer area and 100+ degree weather is making me all kinds of red. And he showed me three different products, explained to me what it was in the products that would help the redness. And he did a hand washing treatment thing with two of them and as I was looking at bath bombs a min later contemplating if I wanted to buy what he had showed me he walked up with samples of them so I could give them a real trial run. I didn’t even have to ask!
Thank you Michael for being so fantastic. And of course I am loving getting to try out these soaps!

Everyone here is super friendly. After going to the movies me and my boyfriend ran over. It was about a min to closing and they were literally closing the door. They let us and were super nice. Great customer service!

I love lush ! I’ve been to the one in valley fair, but never to this one. The girls were very helpful, I was in need of a good shampoo and hair treatment, and they recommended New! & Roots, they also gave me other options which was very helpful of them
The prices are not very nice in my opinion haha, I spent &40.00 on just two products, but I think it’s worth it.
Great friendly & welcoming service + a great smelling & clean store

The employees here were super helpful and sweet and answered all my questions and really spent time with me. Not only that, I got a sample! The store was immaculate and I was thrilled with my experience. I came to the store wanting help finding the right skin care products for my dry and acne prone skin and left with the perfect set, but in small sizes and never felt pushed to buy anything. I for sure recommend this location. They also explained if I am unhappy with anything I should totally come back and exchange the items.

Today was my second visit at the store. In the past I bought stuff online. I had an amazing experience, the customer service was amazing which made my visit present. There were knowledgable about each products and recommends me products suitable for my skin type. Just a reminder, they getting their fresh mask sometime in the afternoon on Thursdays. If you are just going for the masks call in make sure they have them. I’ll will back soon. Thank you lush team

Omg so I told myself to remember this lovely girls name and literally when I open Unilocal it slips I believe it was linda I may be wrong but the very bubbly Asian girl working today I came in around 4pm anyways… When I walked in she genuinely greeted me. We went around the store and she told me about any product I asked for and was consistently making suggestions based off my what I told her. She was fabulous !!! I loved every minute of my interaction with her. I actually came back a second time today lol this time I brought my sister with me and yet another purchase but it was okay cause we got some more goodies for a pretty awesome
Girls night I can’t express how much I loved her!!! I’ve worked in retail for 8+ years now and she nailed every aspect of perfect customer service experience. Lol just in case I got her name wrong here’s her cashier #0502

Coming to lush is a little bit of a awkward, uncomfortable feeling. Every time I come here I can’t wait to get out (after buying some bath bombs of course). I have noticed a few times where service was lacking. For instance my boyfriend and I were checking our items out and this young girl (about 13 years old maybe) asks the employee a question «are there any free samples?» And the employee answers in a rude (not smiling at all? Way «no.» I think it was a bit rude to give that young girl such an attitude, she probably won’t like lush anymore because of her reply. I don’t come here for the service because this place is just too uncomfortable feeling for me so I go to buy what I love I’m glad I haven’t had a terrible experience yet, I know the service matters a lot to some people so just be cautious with the medium length blonde haired employee (American, and female). I do think the atmosphere is this way because of most the employees, sadly. I might just have to switch to anything but here :(I’m afraid the employees will one day make me hate coming here, so no thanks, I’ll buy online unless I’m desperate.

I’ve always bought LUSH products as easy gifts for family and friends. I finally bought a shampoo/​conditioner bar for myself and I am hooked! I’ll never buy hair products from anywhere else ever again! I love that they don’t use any chemicals that are tested on animals. YAY! Also, after washing my hair for the first time with a Godiva shampoo bar, I noticed that my hair smells amazing all day long. The perfume really sticks! The conditioner is a bit tricky to get used to but I’m sure I’ll figure it out with practice. Can’t wait to go back and try their skin products!
Also, have to say something about how friendly and well educated the staff is on their product knowledge. Super helpful group. Kudos to hiring management!

I came back once again. I was just going to look this time. I head on over to the Ocean Salt because I always do and I always contemplate whether or not to buy it.
Kimmie (sp?) came up to me and she recognized me from previous visits. She has helped me a couple times before. She tested both the regular and self preserving ocean salt on my arms and explained to me the differences of them.
She encouraged me to buy one because I’m always in there looking at them and I’m glad she did encourage me because I know I’m going to love ocean salt! I ended up getting the self preserving one.
I’ll be making another visit to find another product to contemplate buying lol. Also, thank you Kimmie (sp?) for always helping me when I enter Lush!

Kelsey was super helpful in helping me find what I wanted and when she sampled some of the stuff in my arm, I can’t tell if it’s the product or her hand itself was soft. I’ve wanted to buy something here I just didn’t know what it was yet until today. I like this place and I like Kelsey super helpful and cute

My daughter has been asking and asking and asking for a Bath Bomb for a while now. So while at the mall this past Saturday with her and her friend they decided to go in to LUSH and have a look. I was pleasantly surprised with the selection and the price! Not bad at all. The Sales associate that helped us was awesome, She took notice of us right away and showed us how the bombs work.
once the girls disbursed to find there new bath bombs, I noticed all the different items in the store, the sales associate once again helped me find lots of cool stuff! I’m really big on healthy hair, and she sold me on their shampoo, dry shampoo and a leave in treatment. All items fairly priced. I’m so excited to use my new items as is my daughter. And if for some reason we are not happy we can take the items back!
I have a feeling this may be our new favorite store :)

I’ve been in here a few times and have always been greeted by a friendly, helpful staff. There’s a lot of bath items here. The wide selection of bath bombs makes for easy gifts all year ’round. That’s not all they have though, so check out their soaps, shampoos and face masks.

The worst customer service I’ve ever encountered and that’s each of the 3 times I’ve been here. Satisfaction guaranteed so if I’m allergic to something I’m entitled to exchanging it.

Best part of today was coming into this store! I’ve been wanting to try lush for a very long time and finally took the plunge.
I was wandering around the store for a few minutes just browsing all of the selections they offer since it was my first time there.
Carina, a member of staff must have noticed the confused look on my face as I browsed the facial masques because she came up and asked if I needed assistance (I had a million and one questions, btw)
CARINA WAS AMAZING!!! Knew her stuff! Helped me pick out some awesome scrub and face masque for my sensitive/​combination skin. Made perfect suggestions for me without deterring me from products I said I wanted. I haven’t gotten customer service this good like ever. A million stars for her.

I’m a new convert to Lush and have loved everything I’ve tried. We went to the Valley Fair store the other day and I was given a sample of Angels on Bareskin. Since this store is closer to my place I came here to purchase the larger size and pick up a few more things.
Carina greeted me as I entered and answered all the questions I had. How is every single Lush employee so knowledgeable?! She even knew why they don’t carry sunscreen. My daughters had complained about the smell of Soak and Float (which smells like Yosemite to me!) so she helped me pick something that would ensure harmony in our shared bathroom.
Allow the employees to show you what they’ve got. There’s never any pressure to buy.

Noelle’s Unilocal Notebook 2014
Lush is a great addition to Westfield Oakrdige Mall. It’s a smaller retail location than it’s Westfield Valley Fair counterpart but has all the wonderful items made by Lush and is well stocked. Upon entering, I was greeted by the sales associates. They were very helpful when I was shopping for bath items that didn’t contain anything that I’m allergic to. Great selection of bath bombs in every imaginable scent :) Definitely a great place to pick up something for yourself or a loved one.
Noelle’s Notes
Stroller friendly
Great selection of Lush products at a reasonable price point.