Lowe’s

This place is horrible! I came in to get blinds customized and had to wait nearly 40 minutes for assistance. I tried to stay away from here because of the reviews but I really needed the blinds they had there to match my new house. All the reviews you see here are true! Very clean store but dumb employees! You know this store sucks when there own employees write the reviews for them! I see you Julius!

Wow these people are stupid.
1) asked someone where to find a yardstick and he didn’t know what it was. After an explanation, he sent me to gardening for a pole to put in your yard.
2) tried to pick up an order of river pebbles. Asked the guy in garden center of i go to customer service or pick the order up with him. He said yes. I said to which– customer service or you? He said he wasn’t sure. Took me over 20 minutes to get the order to me.
3) asked paint guy what the difference was between 100% latex and latex-​enamel combo. He said «one is part enamel». I asked him why a person would choose one paint over the other. «Oh! I dunno»
Idiots!!!

The guys who work in the lumber dept are worthless. All they do is walk around in safety glasses and gloves trying to act like they work hard. What a bunch of wussies. I talked to the manager telling him I need help loading a dozen of 2×4×16 into my truck because I was there by myself and all the 4 guys they have standing around him just stood there and stare. He said sorry. Really?! Sad to say that as a woman I guess I have more muscles than these worthless guys they have working for them.

Great customer service — adjusted price for me on item I purchased with little hesitation. There’s a reason I am loyal to Lowe’s and try to avoid Home Depot.

Hiring someone have a brain!!! I
I want to buy a Dyson V6 Vacuum and Lowes online store showing Ridder store has one inventory. But I didn’t find the inventory on the shelf, so I asked them to help me find if there is any inventory left. What a easy thing to do but it waste me 1 hours !!!
1.I saw a Latino young man walk around, after listened my requested, he said he is not familiar with the Vacuum and lead me to the check out area. 2. the man in the check out area searched their system and said they had two inventory BUT HE HAS NO IDEA WHERE TO FIND THE INVENTORY ! He said go find the PLUMING AREA and someone there will help me. 3. I went to the pluming area and only one old man sitting there playing his i-​Phone, he told me he is not handling the Vacuum area and ask me to go to customer service and that is their job to help client to find what they need. 4. OK, I went to the customer service area, unfortunately this young girl said THERE IS NOTHING SHE CAN DO BECAUSE SHE CAN NOT LEAVE HER WORKING AREA and told me to go back to find someone. Shi***t, find whom? I just came from that pluming area, OK ?
I was exhausted and ready to leave, and this stupid women in the customer service area still asked me «is there anything I can help?» I said «Yes, I need someone to help me to find Dyson V6 Vacuum, item code#672 047, can you do it or not? «She just embarrassed and didn’t answer my question, instead, she said she can help me to check out the rest of item in my shopping cart !!! It is the biggest joke I ever heard this year!!!
What a bunch of stupid people working there, walk around and doing nothing !!! I saw Lowes put a hiring notes in their front door, seriously, they should put one thing one the top «Hiring ，must has a brain!!!»

I placed an online order to be pickup in store and they couldn’t sort it out in 3 hours. So I called them and waited 30 mins on the phone to check rather someone can check the order and no one ever cared to pick it up.
So I went to store without knowing what’s the status of my order and they told me someone would grab it for me in 5 – 10 mins. I waited 25 mins and nothing. Seriously, i could have just grab the item and self check out myself and still save at least 10 mins and it was not like it was a crowded and maybe less than 20 customers in the whole god damn store. The customer service desk had like 1 customer at the time I was there.
The whole customer service team should be fired.

If I could give 0 stars I would. Seriously, every worker in this store is fucking useless and doesn’t know shit. Waited hours to get help only to have the manager tell me to go to aisle «whatever» to go check for myself while he goes to help somebody that DIDNT walk all the way to the front 3x. Seriously worst service ever. He could’ve at least asked who paged for help because that would’ve been me, I was the one who asked every fucking worker to get someone to page someone for that aisle. Fuck this place. Seriously ruined my day coming here.

Rating for the flooring department. Michael one of the head floor department lead was AMAZING not only was he able to answer all my fun questions that I had about putting in laminate he even went as far as getting me an AWESOME deal on some pergo harwood Thank you again for your wonderful customer service and I will be definitely coming back soon to finish up and get supplies for my room!

Note: I am purely rating their garden department!
This afternoon I had an itch to get some garden greens for my measly little apartment because spur of the moment thoughts are always the ones to be taken seriously. I went on Amazon and looked but I didn’t want to buy $ 35 worth of stuff to get my things in 2 – 3 days. Spur of the moment means instant gratification, so I did what anyone would do in this situation. Drive to Lowe’s but not without a boba in hand.
The garden dept is what any would expect at a big home improvement store. They have a large selection of indoor plants, outdoor and greenhouse varieties. I picked up a money tree because I gotta get rich this year, some hanging golden pothos because those are also richness enhancing, and a lotus succulent because I love them. I also picked up some bamboo from 99 ranch (side note). Aside from the get rich scheme (no telemarketers peeps!), I mostly wanted the greens to liven up my apartment, create some fresh air and to have a homier look. I actually have a perfect hanging space for my hanging golden pothos (45 deg to the entrance of my door… Feng shui, yup). I am so glad that Lowe’s had such a large variety. They had hanging plants of every size and height from baby grown to fully grown. The prices were great too — the hanging one was about 8, the money tree about 10 and my succulents about 4. I spent way less than I anticipated and felt really happy once my indoor plant project was completed. Maybe in the future I’ll come back for other plants (here’s to hoping my current ones survive).
Definitely recommend anyone coming here to check out the garden dept. The prices didn’t seem too jacked up for everyday plants so I was happy about that.

Great place to find what I needed. Which happened to be a toilet flapper to fix a leaky toilet and adhesive to fix an separated outer sole from my basketball shoes. I didn’t know there were so many toilet flappers to choose from. Fortunately, I brought the old toilet flapper in and showed it to one of the Lowe’s workers who directed me to the very one I needed. Much appreciated. Installation was quick and easy as shown on the package and now I won’t be wasting more water as well as hopefully lowering the water bill.

Wow, as everyone else has mentioned — their customer service SUCKS. I was placed on hold trying to contact the Millworks dept … waiting, waiting, no answer. I call again, they page the manager to speak with me, waiting… waiting… no answer. I spent the last 20 minutes of my day waiting on hold to reach someone and had to listen to their top 40 hits ringback hold music. No one picked up, btw. If they are so busy at 1pm on a weekday to answer a quick phone call about a door, then I’m not spending my time going there physically to try and hunt someone down to help in person.

Total joke. Ordered my stuff online at 11am and went to pick it up during my lunch at 230pm. Still not ready. Attitude from employees saying it will take 20+ minutes to pull 5 pieces of PVC pipe. I canceled the order. Never again. What a waste of my time.

I had never been here when they first opened probably like seven or eight years ago until recently. We came here to buy a space heater. There was a lot of parking outside for a late Saturday afternoon. We walked around and everything looked pretty organized in the aisles. There was a few to choose from for the space heaters and there were display models to compare their sizes with each other which was nice. The staff here were friendly, too. Overall, this place was okay and would come back if I was in the area needing something.

I frequent many Lowe’s /​Home Depot and my experience here last night was amazing.
This store should be the model store for all Lowe’s to follow.
Paint Section — My friend picked up paint and the worker actually asked what the paint is being used for. She took the time to explain what texture is recommended and the difference between the prices. Excellent!
Flooring Section — A worker came out of nowhere to ask if she could help and walked over to show where the items could be found. Excellent!
Appliance Section — Jason came to help and took a lot of time to explain the many differences. When to buy to get the lowest price. Even showed the model rooms to show the newer colors and how certain sizes can look like. He was very knowledgeable and really seemed to want to help! Made recommendations and even mentioned which brands to stay away from. Excellent!
Tools Section — Ian. I don’t know what he’s doing here. The guy should be running his own contractor business. All I wanted to know was to know how to use my nail gun, but I walked out learning all the different uses for an air compressor. Ian is VERY passionate about housing projects and it’s very helpful to talk to him. Super Excellent!
I never thought I’d say going to Lowe’s was an amazing experience but this one really was! Please give this one a try!

I went to this Lowe’s on Ridder Park too many times and half of the employees are either too lazy or they have time just talking to their coworkers and not have no customers services to any customers that walk into the store. I really think the management team need to have 101 customer class with a few of their employees there. I felt as if they are they are wasting the company money when they can hire someone that greets customers and have good customers skills.

Great service! Thank you Raphael, dept, manager.
My sleeping baby and I went to lowes needing to buy 9 large size boxes. No way could I have stacked them on top of the stroller and haul out to my car by myself. Raphael was kind enough to get the boxes from stock, rang me up, and helped put them in my car. I am very appreciative of him and the customer service he provided. Thank you very much!

I have been to the Lowe’s on Ridder Park multiple times since it has been open because I work within a short drive. I can only remember one time of the many when I did not have to hunt for help. Then there was today, this was it. An employee spoke to me in a very rude tone regarding something I was not aware of in the first place. It is not my fault if employees are having a bad day or just hate their job-​so do not take it out on me when I have been patient and pleasant anytime at this location.
This location really needs to improve on people skills and customer service. I will not be giving this Lowe’s any more business. Too bad because it is convenient to where I work.

This deserves zero stars. Today marks 8 weeks since our old kitchen was removed on May 15. We still don’t have our new kitchen completed. All we wanted was to have the cabinets replaced, new counters, and new appliances installed. No walls came down and no reconfiguration was needed. Simple and small kitchen update costing us over 15K with everything ordered in early April.
However, we have experienced the worst customer service and lack of communication from this Lowes location. We even have Lowes headquarters involved. Still no complete kitchen.
Don’t think about doing any remodels or updates to your home using Lowes. Worst experience of our lives. I still write this with zero resolution. I hope the CEO of Lowes reads this review. We are disappointed with the way we are being treated. We paid for everything upfront and we have no kitchen. Isn’t that illegal?
We continue to eat out or microwave food. Our sink is the one in the garage. There are no more words to describe our experience and lack of kitchen.

Needed to sign a contract to have our dish washer delivered. Seemingly simple task right? WRONG!
The real kicker today was that the STORE MANAGER, attempted to help us. Attempt might be a real compliment. By attempt, he came over, said he would go get something, and mysteriously never returned. 30 mins later, 3 customer service people later, I’m writing this review in-​store.
I thought all we had to do was sign the contract? I just want get the dishwasher.
Exiting, got to see not one, but FOUR employees
just casually shooting the breeze.
Hey thanks for the COMPLETE LACK OF HELP FROM THE STORE MANAGER DOWN!

I’ve come to this location two times now and I’ve had a great experience each time. The customer service is excellent here. I wish I got everyone names that have helped me but I’m sure I’ll see them again and make sure to mention them. I’ll be coming back to this location solely for the customer service. Highly recommend this location!