Lowe’s Home Improvement

Experience of ordering appliances at the store was fine. When it came to receiving the order… it was originally supposed to arrive on a Friday. Received 3 different delays. Finally the delivery came on Sunday but they failed to send enough workers to deliver to a 3 level town home. We reiterated multiple times to all parties involved that it would be to a 3 level home. How did they not send enough people? Not satisfied customers at all. We are still waiting for the delivery to happen. Unacceptable.

Im customer of this store for almost 5 years, and this is the First time I have a bad experience here. I Was just trying to get help at painting, but nobody was there, and when I asked at customer service for someone to help me, nobody did so. At the register I asked the sales associate for the same thing, but she seemed careless; she just said «thats not my area; look for the designated associate «.

Like many other reviewers, I would recommend against making an online purchase and picking it up at this store. I’m doing a kitchen remodel and placed several online orders for pickup at the store. Even though the website said the store had the items in stock, the store called me up and told me the items were not in stock. Rather than give me a refund back to my card they issued me a merchandise credit and told me I had to go to the store to pickup the credit.
So now I have to drive to the store to pickup a merchandise credit and then drive to another Lowe’s store to buy the merchandise. It’s a complete waste of time and is indicative of poor customer service.

My first visit, the manager of the department and his work colleague were helpful and informed me they could cut the wood or shelving I needed. Unfortunately, I wrote my measurements incorrectly. I had to return home to measure again. I returned to the Lowe’s in Sunnyvale due to other errands I had in Sunnyvale. The service there was bad there, so I returned to the Lowe’s Newhall Drive location.
I found the wood piece I wanted and needed it cut in two places for the closet shelving I needed to replace. I used their «Need Help» button. Shortly after that, a friendly, helpful associate came to help me. He made cut the wood in the sizes I needed. The cashier was friendly and made the check out process easy.
This Lowe’s location gets my business. The one in Sunnyvale lost my business. The same piece of wood I needed cut, the manager at Sunnyvale said their policy did not allow it to be cut due to the possibility of the wood breaking up (.75″ x 10′ x 11.25″ plain wood). The guy here at Newhall had no problem cutting it. Someone else there cut the same kind of wood, as two pieces of it were on the saw «table» when I arrived.

Just when I thought we couldn’t of had a worse experience it got worse. We bought our stove at this location and it was suppose to be delivered the Tuesday before Xmas. They cancelled the night before. Which was Extremely upsetting AND they rescheduled for AFTER Xmas. MIND YOU WHEN WE BOUGHT THE STOVE WE WERE ASSURED WE COULD HAVE IT BY XMAS! Since we bought the stove dec 18 they’ve rescheduled the delivery 4 times now. They’ve used several excuses and it’s laughable. Now we’ve asked them to deliver it when we don’t have to rearrange our schedule since they keep canceling on us the night before or morning of after we’ve already made arrangements to be home during that time and rescheduled things to make it work. They told us it’s an 85% chance they can accommodate our time frame. Which was any day 9am to 2pm. This is the worse costumer service I’ve experienced. From the sale, to the delivery to the in store costumer service dept that hardly seem to care how we’ve been treated. Mind you we JUST opened a lowes card the day we bought the stove. I’m so extremely disappointed in the lack of customer appreciation. I really wish someone would be accountable and apologize for the mess we’ve gone through but instead everyone we’ve encounter has a bothered type attitude. It’s now Dec 28 and we still don’t have a date scheduled for delivery for our stove. Thanks a lot lowes for totally jacking up our Xmas and putting us through a nightmare with this entire process.

I would give it a negative star if I could, the service is very very poor, every time I go there I notice what a bad management and employees they have.
Very rude employees, they act as they are giving customers a favor, No one greets you, no one says hi, specially if you are returning an item, be prepared for a load of attitude and bad energy, they give you the look as if they are giving you a big favor for taking the items back.
I try to complain to one of the managers, after waiting for 20 min. one young guy comes and he was even worst than the employees, he acted as he own’s the store.
All I have to say is as much as I thought Home-​depot was bad, but comparing to this lowe’s, I really appreciate home depot service.

This place should be called the LOW. I wish I was talking about the price. After my visit, I realize why this place gets so many low ratings. Products missing on shelf although inventory indicates availability. Very difficult to get any help. I see customers standing around waiting for assistance. I almost made a date with a lady simply because we passed so many times looking for some help and not finding any:-). Wasted so much time looking for miss placed items. Why is this going on? Poor management perhaps? Low pay? What the f***? I don’t see any initiatives from employees. It is a depressing place. I generally prefer Lowes over HD but this one just turned me off. To top it off, even the machine made me wait on check out… Way to go guys!

With the exception of Deo and Darell in the appliances dept, and Tom the manager, most employees are rude and have no clue what’s going on – it’s not even like these are high school kids or college students who work part time – these are grown people who seem unhappy and are irritated with every question a customer has. Pitiful.

I would give 0 if I could.
I ordered 4 items online and got here after the email notification of ‘ready to pick up’. There was only one staff there from 4−5pm today. It took me around 45 minutes to finish this pick up. They couldn’t find 2 items and asked me to carry the other 2 they found to the customer service to get refund. Comparing the online experience with Home depot, they should be given negative points. What they did wrong: 1. They should not notify me when they didn’t have all the items. 2. They should put more staff to work on line pick up since it’s Black Friday today. 3. They should do the refund at the pick up place instead of asking customer to carry stuff (fortunately my other 2 items are small and easy to carry) to get the refund from customer service at the other end of the store. I am going to stay AWAY from online pick up from LOWE’s.

Tried to pickup an online order today and it’s taking an insanely long time. It seems very disorganized with a lot of people just hanging around. I’d rather pay the shipping on items like this than waste my time in the store. It doesn’t seem particularly busy so I’m not sure what’s taking so long. I’m normally a Home Depot type so I think I’ll keep doing that.
All this waiting gave me time to think of a witty line about this process though. They should rename the store to Slowe’s. Bam.

I have been on hold for 11 minutes and counting trying to reach the flooring. The operator has checked in three times and keeps saying that she will page someone but to no avail. This place is probably understaffed. Thanks for wasting my time with your corporate downsizing bs. The flooring department finally answered and the representative basically has no idea what I’m talking about. So much for departments. Perhaps the operator would have known more.

This is the worst. No one helps you. When you ask for help, they say they will get someone from that department to help, but no one comes. It takes longer to find an associate to help than it is to find what you are looking for. Just drive a little longer to go somewhere else because it will still probably take less time then getting help at lowes.

Review based on employees. Came in yesterday to return some light bulbs I didn’t use. The woman working the return counter and kind and make the return process painless.
They did lose a star because 50% of the time there I’m not acknowledged. Sometimes the staff is attentive when they notice me pacing isles. Aside from that I would choose Lowes over Homedepot even though I feel Lowes items are priced slightly higher.

I go to this Lowes because it’s the closest and most convenient to me, however the last few visits I’ve had will make make me think twice about visiting this location again.
This last visit is what prompted me to write this review. I came to pick up a plant and small planter. The planter I chose was the last on the shelf and had no tag. When I got to the register I informed the «Lead Cashier» Caress that it was the last one and I would have grabbed another had there been one so she could scan it and offered the price from the shelf. She responded with, «well if it has no bar code I can’t scan it. What do you want me to do?» Taken aback, I reiterated that I would have brought another to make her job easier had there been one, but suggested she call someone or look it up since that was her job, not mine. She looked up the planter without issue but was obviously annoyed and never thanked me or made any conversation. I, however, thanked her for her time and told her she had been super helpful today.
I work in customer service and was appalled at how a lead cashier could be so rude to a customer especially when I told her I looked for another to bring up to scan (which I thought I might be thanked for the conscious effort). It’s a shame that I’ve had so many poor interactions here because it’s so close, but next time I’ll be taking my business to another location, especially since I can shop online and pick up in store limiting my interactions with employees with bad attitudes who are asked to do what they are paid to do.

I used to think this was a good Lowe’s to go to – clean, organized, nice customer service, etc. But the past 3 visits, the customer service has gone down the drain:
Not very helpful:
1) Purchased a huge pergola and an employee brought the box out, but did not bother to help us load into the truck. Literally just pushed the cart out with the box and left us without asking if we would need help. Obviously, we needed help since I looked and was 7 months pregnant and can’t lift a 250 lb box with just my husband.
2) Needed help in the plumbing department. First employee I approached paged the plumbing expert; waited 10 mins and no one came. Second employee I approached, he was busy with another customer but did not bother to come check with me after; waited another 10 mins for someone to show up. Third employee I approached was in the middle of a conversation with another employee; asked for help and she said she would find one so I waited back in the plumbing aisle. 10 mins later, came out to look for her and she was still talking to her colleague (regarding non work-​related issues). I was so irritated at this point. Completely wasted half an hour of my time waiting for someone to help me, so I left and went to Home Depot and got what I needed in 2 minutes.
Rude employee:
3) Last night, picked up an online order in customer service dept and the woman behind the counter had a bad attitude. No «hello», «what can I help you with», «please», «thank you», etc. She even was giving her colleague attitude about a prior transaction. And when she wanted my signature, I had to ask if she was talking to me because the way she demanded it was so unprofessional.
Whoever is the GM for this location, please train your employees to have better customer service!!! The cashiers have been nice, but the employees on the floor need better training. I will never come back to this Lowe’s again.

I found exactly the kind of shelf I was looking. Best of all, they were on sale. Now I get to set them up in my storage space. Lots of work ahead. But it is going to be good.
The workers in this store are always so helpful. One stocker took me to several rows to find different items.
Then when I found the shelf section, the man went out of his way to help me find what I wanted. I was so pleased.

1^st always check the Avaya stadium schedule before heading to this Lowe’s. On event day it can be a nightmare getting in and out of this parking lot.
Now to the review:
I used to trust Lowe’s, but not any more. After our washer crapped out we went to this store. I agree Malinda in appliances is the best. Unfortunately Lowe’s simply can not meet commitments.
Almost 1 month after the scheduled delivery date of a washer and dryer we were still waiting for a washer that is not damaged. I opened a Lowe’s credit card just for this purchase and they delivered a damaged product that had been delivered to a previous customer. This was after they offered us a damaged floor model and we refused it. We paid for new and we wanted new!
While waiting for a new washer the new dryer broke down, I called l Lowe’s and demanded they come get the broken dryer an damaged dryer.
It’s been 2 weeks since they picked up the washer and dryer and I am still waiting for the credit to hit my account. This is putting my credit score in jeopardy. But I don’t plan on paying a credit debt when I don’t have the products I’m being charged for.
My advice for anyone looking for appliances is — go to a supplier that actually has a warehouse with appliances in stock. Lowe’s appears to only stock the low end appliances. If you want mid-​level or high end stuff it must be ordered. Even than you can’t be sure of what they will deliver.
So 6 weeks have passed an I am told the credit is in progress.

I brought in a tiny chip of paint the size of a grain of sand. Edwin was able to match the paint color perfectly. He was very nice and patient about it and he mixed the perfect shade of dove gray.
I am thrilled I won’t have to repaint the whole room because I removed some old shelves. Very very happy.
Thanks Edwin!!!
Highly recommend.

In A Nutshell:
–I really enjoy the customer service at this Lowe’s location.
–The layout is pretty standard to other locations but this one feels cleaner and more organized.
Overall, if you want a faster checkout make sure you pay at the garden area. Also, if you are active military or a veteran just present ID and you always receive 10% off.

Came to Lowe’s to find a garbage disposal for under the kitchen sink. Looked online, searched for the product in the store, but couldn’t find it! It was a little difficult to find someone to help us with our kitchen appliance need, but when we were able to find a worker, they were very helpful and consultative. I found that this Lowe’s was also more clean, spacious, and brighter than the Home Depot stores I have previously been used to. It was the first thing I noticed when I walked in.
On another note, it’s also Girl Scout cookie season… As we were departing the store, a young bunch of Girl Scouts asked us if we wanted cookies! Maintaining our Lenten promise, we had to run out of the store, make no eye contact, fight our temptation, and say «Noooooooo!» Their parents laughed. All in all, it made for a bittersweet Lowe’s experience — we got the appliance we needed, we said no to cookie temptation, but we didn’t help our fellow Girl Scouts. Maybe next season!