McDonald’s

Ask for a burger with no mayo and only got a patty with buns, also seen a group after get their order with items missing.

I asked for a spicy mcchicken with pickles and they gave me this… So pissed off rn

The worker working at the first window is alright at night. But it pisses me off when she can’t close the window that’s in front of her face before she asks her manager can we turn off the lights. They’re supposed to close at 12:30 and i came there at 11. Like seriously, do you think I’m that incompetent that I cannot hear you from the 2 feet away I’m in my car?
The food was average for a mcdonald’s. I’ve worked as a closer at a fast food place that closed at 2 am so I didn’t really appreciate this person. Also don’t waste your gas coming here on the weekends when they say they are open 24 hours. There is a construction cone always out blocking the drive thru. The lights are still on in there they’re just not working because they are lazy.

Horrible service. Me and my boyfriend went as a late breakfast on Friday 19 at 2 pm my bf asked for a large sprite and they gave him a small coke. Also I asked for a cheeseburger with nothing on it (just the meat) and they gave me a cheeseburger with pickles ketchup onion mustard and mayo! My boyfriend got the number 5 crispy chicken and his chicken was so soggy! Definitely going to just waste gas and go to jack next time less than a mile away. DO NOT COME HERE.

I give them 1 stars by how they give you attitude if you tell them they messed up on your order, I told them that once and they practically didn’t want to give me my food! The lady didn’t give me a receipt so since I didn’t have the receipt they felt like they should not give me the food that I paid for. Turns out they gave my food to the wrong customer not my fault! They always quickly give me my food that’s good but I don’t have time to put my money away I always drive away with a rush and if I tell them to wait they leave my food hanging from the window with an eye roll. If I were to give you guys tips I say GET YOUR RECEIPT ALL THE TIME! If they give attitude set them straight because this is the WROST McDonald’s I have ever been to.

«Why don’t you call back when we’re not busy»
Really, you were not busy when you picked up the phone…

Ordered mcdouble with only ketchup but it had ketchup & mustard. I called and Claudia could not understand a simple question. Come on McDonald’s! First your ice cream is broken each day practically each hour then when «fixed» it’s essentially the texture and flavor of coolwhip. It’s no longer «ice» cream as it’s always been.

Came here last night after leaving a bar. It was around 1am & this is supposed to be a 24 hour drive-​thru. So why was it «closed»? B. S…

Disrespectful managers. I was charged for 6 sauces and didn’t receive any plus there were onions and pickles on my burger when i said i didn’t want them.

I don’t know if this is just me, but does anyone find it fishy that they only except cash after hours? This is the third or fourth time that I’ve come here and they only except cash. Make sure to ask for your receipt when you pay cash… SUPER SKETCHY!

Mcdonald’s usually has coffee priced right. taste is often better than 7 – 11. parking’s never a problem. would avoid the cooked food for now.
brew: coffee (1)
–not the greatest, but strong enough to keep me awake.
not a great taste, but no bitterness either.
drips:
–service courteous, reasonably quick (for fast food)

I’m sorry but this is simple how do you claim to have a 24hour drive thru but close the drive thru area? Seriously? Take your signs down then. False information.

This store doesnt even deserve a star. Extremely poor service. Very ignorant, rude, and inconsiderate employees. The managers are just as bad. I do not recommend this McDonald’s, suggest that the management steps it up, and if they can (I highly doubt) be a good example to the people they hire.

My favorite McDonald’s! They always serve fast and the food is always fresh! I’m not very picky with my food and I am pretty lenient if my order is messed up, but this McDonalds has never once gotten my order wrong.
During lunch, the lines are long and there are so many people. I love coming during lunch (around 12) just to see how long it takes them to hand me my order. I always time them because they never fail to surprise me. My stopwatch has never once surpassed 2:00 when ordering during lunch. Heck! My stopwatch has never surpassed 2:00 during ANY time during the day/​evening.
The employees here work their tails off to provide a quick meal for the customers. The managers do a great job. But the supervisor… She is the most dedicated, most hard working supervisor I have ever seen! Very loyal, customer friendly, and knows EXACTLY how to do her job. I think what I like most about her is that if you TRY to lie, complain, call people names, make a big scene, fool her, and give her crap, she’ll just throw it back right at you. She definitely stands her ground when it comes to someone telling her how to do her job. But if you’re friendly (NOT rude) and you have an understanding explanation of what went wrong, she will be more than happy to fix the situation. I have never seen someone so dedicated to their job. The supervisor has done a great job renovating and sculpting McDonald’s. She has also done a fantastic job training her employees.
I don’t know what all the harsh reviews are about. People seem to be rating this place as if it were some 5 star restaurant or something. It’s a fast food joint. Quit fantasizing that ANY fast food restaurant is going to be perfect, because most of the time, they’re not. Especially if you’re one of those people that like to come in at 2:30−3 in the morning. Hardly anyone eats at that time! If you choose to eat during the late night– when the business isn’t as busy– then anything that happens that you have a problem with is really on you. Don’t blame a restaurant for not providing «fresh» food because late at night their food is made to order. Take a plunge into reality people!
I have been so satisfied with this McDonald’s that I have been going here for years. Throughout those years, I have seen so many lowlife customers. Most of the time they either have a NASTY attitude or they’re just trying to get free food. (Finishing the food Or hiding a burger/​fries in their car, coming back to the restaurant to complain that «they never received their order») like I said, it’s a fast food joint located in East San Jose. What do you expect? My point is, I am so amazed by how patient this McDonald’s managers and supervisors have been with these types of people. If it were me, boy oh boy, I probably would have gone off on someone by now.
There was one time I overheard this lady complaining and yelling at a manager about how she was there 4 days ago and McDonald’s gave her a fake $ 20 bill. FOUR days later!!! No receipt, nothing! She ended up calling the police because they wouldn’t exchange the $ 20 bill. The police said that «McDonald’s is right. They can’t give you a $ 20 bill FOUR days after you ordered with NO receipt. There’s no proof that you really received $ 20 in change. There’s no proof that you even ordered from here! How are they supposed to know you didn’t just switch out the $ 20?» Not sure how McDonald’s managers and the supervisor put up with these annoyances. But a HUGE props to them for doing so!!!
Nonetheless, this place is by far the BEST fast food restaurant I’ve been to. No doubt, this is definitely my go to restaurant when I want a quick, fresh meal. Love this place!

Have been coming here practically every morning since I’ve moved to this area. Familiar faces when I drive through for my morning chocolate chip moca with no wip, sausage burrito or late morning for the same drink, mc chicken and mc double! What the heck went wrong! Payed with $ 100 bucks received fake money back! Assistant manager wants me to come back to speak only with store manager so here I am! I want my real $ 20.00 change back! What the heck! Im here and she tells me nothing can be done its not that second? Im here not via drive through and They will accept my real $ 100 but not the fake $ 20.00 back. Its not MINE. Its yours that you didn’t check and Im not losing my $$$$!! Over this McD’s not correcting their mistake. Im here waiting for the police. This type of business needs to be operating legally when doing business. Unfortunately I will not be returning. I cant believe this is how it conducts business and their long time/​daily customer/​s. :(

Very rude for the drive thru service! Managers supervisor please have a sit down meetings with your staff about improving customer services.

Worst drive thru service ever!
I came for breakfast and it was a big mistake! What was suppose to be a less than 5 minute transaction ended up taking over 10 minutes. Poor communication skills with the drive thru intercom and the manager. Drive thru person got 75% of my order wrong, I was told to park on the curb to get a corrected order and the manager even had poor communication. The manager came back to give me my corrected order and it was still wrong! Then she has the nerve to ask me for $ 3 more. I told her no and asked her what would I be getting for the inconvenience? She said, «just a sorry». Wow! no wonder this McDonald’s doesn’t have a very good rating.
From the outside, this McDonald’s looks modern and nice, but inside… the staff, they need to clean house. Get rid of some employees and TRAIN, TRAIN, TRAIN in CUSTOMER SERVICE and LISTENING SKILLS.

Okay I like McDonald’s as a quick meal but this one I only tolerate because it’s the closest to my house and they’re 24 hours and have breakfast at midnight!
But even before their store «upgrade» they’ve messed up orders or just had crappy made food. My bf and I don’t have high expectations we know what to expect from McDonald’s but this place is careless and are only worried about their turn around time. Since moving I thought McDonalds «quality» (LOL) has gone down but it was just this one.
Today’s gripe: Sandwich wasn’t even wrapped it was basically placed the paper. My egg McMuffin had a 1inch in diameter eggshell in it. (At least they’re real eggs…) And muffins are always burnt.
Past gripes: missing items (almost all the time)… Incorrect prices posted on menu (breakfast burrito for $ 1 but charged $ 1.50)… Ice cream is icy and watered down and runny (idk how they figured how to do that) … They don’t mix mcflurrys… Giving out the wrong burgers… Mostly their focus on turn around time vs giving out the correct food.

Came here last night after bar hopping with my boyfriend and friends. I was craving something sweet and originally wanted a frosty from Wendy’s but quickly decided I wanted a Mcflurry instead. We went through the drive-​thru around 1am and I asked for a m&m McFlurry and the guy said «no ice cream» ok… so I then asked if maybe the eggnog shake and the guy yelled back «I said no ice cream!» …jerk! We left and spent our money at Wendy’s. Who had actually had ice cream available at 1 am! This McDonald’s is 24hrs but I guess only on select food. I won’t come back for a late night snack cause they probably won’t have it!

At 1:00am wednesday morning used drive thru window. 5 cars in front of me. When we got our food, the french fries were cold and hard! wtf?
Dude. Have some pride in your job and don’t be lazy. Fresh/​Hot fries is not hard to accomplish. I don’t mind waiting the extra 2 minutes so I can enjoy some newly cooked fries.
It’s just too much of a hassle to get back in line just to complain.
I will go to 24 hour Jack on the Box on Alum Rock Ave instead.