Pandora

Unilocal really needs to create a negative zero option for a review just like Facebook needs to create a dislike button. Anyhow, that’s another day.
I shopped here Christmas Eve (yes, I’m one of those people), and they had a sign in list going which I didn’t realize they had cause none of them could be bothered to greet you upon walking in or had the decency to tell you there’s a list. 10 minutes later, I was asked to sign my name on the list.
25 minutes later, it was finally my turn. I knew what I wanted, she rang me up — almost $ 90 later, I purchased a tiara ring for my daughter.
Well I went after Christmas shopping at Stoneridge Mall (yes, I’m one of those people), I stopped by the Pandora there to see if they had the same ring for a smaller size since the one I got one was one size too big & to my surprise, not only they had it but it was only $ 55. After chatting with the sales associate, we both came to the conclusion that the Oakridge store overcharged me. Yay.
Customer service at Stoneridge is legit by the way. Night & Day compared to Oakridge.
Anyway, so I made another trip to Oakridge a few days later to return the ring and explained to them that they overcharged me & rang up the wrong item…
This is when it gets exciting. Hope you can sense my sarcasm.
The sales associate went to the back office to inform her manager «Erin» (which was eating so she couldn’t talk to me at the moment) only to come back out to inform me that they have to «look at the cameras» to make sure that I was given the wrong ring.
You can probably imagine how livid I was at this point. Livid is an understatement btw.
So what you’re telling me (since your manager is too busy eating and can’t tell me herself) that not only you’ve humiliated me with your decision to «check your cameras» just to make sure I’m not trying to con you for a whopping $ 30 but you also want to inconvenience me to come back in a few days after you «check your cameras» cause you’d rather inconvenience and doubt your customer due to an error your own sales associate made because of her incompetency than offer great customer service & just process the return.
Apparently my time isn’t valuable to these people. That’s great. Bye.
Erin ended up emailing her District Manager and a few days later, she called me saying that the person that sold me the ring admitted to her error and rung up the wrong ring. Yay again.
Went back to the store today to return the ring. Handed it to a lady, she walked away with my receipt & ring w/​o saying «I’ll be right back» to show it another lady, whispered amongst themselves then processed my return. And I went on my merry way. No «sorry for the inconvenience» of any sort. Zero effs given.
The people here either hate their life or… Yea I got nothin.
This is when the negative zero to the nth degree star could come in handy.

Absolutely awful customer service. I work at the Michael Kors store there and was totally surprised by their lack of drive to make their customers feel at home. I walked in and didn’t even receive a greeting. The two sales associates were busy talking to two older women. I waited for a couple of minutes for them to finish but they kept talking to them. I walked to 3 different parts of the store waiting for a person to help me. Didn’t happen, so I DO NOT recommend coming into this location. All I wanted to do was get a bracelet for my mom’s birthday, so much for that.

Love the product. Hate the check out. Actually writing the review waiting for them to ring me up. And there is no line.

Horrible customer service! Avoid this place. It’s a customer hostile environment. Sales staff promised that items could be returned to the credit card that the items were purchase on if a valid gift receipt was presented. Ok sounded good. Until the time that we tried to return the item. No can do said the sales person. She went into the back to confirm with her manager. We asked the manager to come out and explain how we were mislead. Her comment was that you should not listen to the sales person, you should have read the fine print on the receipt. Ya sure we all read the terms & condition in fine print on a receipt. It always amazes me how shortsighted and ignorant some companies can be. I guess I can’t blame them for not wanting their own junk back, they must know their product and really don’t want it. The stupidity is that it cost them nothing to simply return the money, get the merchandise back and retain a potential customer. Instead they have lost a customer forever. And here I’m am shouting to the Unilocal world to stay away. I hope this is just a case of really poor judgement on behalf of uninformed employees and not a systemic problem with the company

The 1 star is for the sliminess of the salespeople who want your email address to take your money. It is not okay to sign folks up for newsletters etc when they are checking out. i hope Pandora takes this seriously.
Buy something cheaper or if you really want jewelry besides their signature bracelets please expand your choices.

This store had pretty friendly service when I came to start my first bracelet. The person helping me was patient and not super pushy to make sales. I’ve been to other stores where you awkwardly hang around while everyone ignores you. Definitely try this store if you have been sucked into this addictive charm world.