Pet Food Express

This place is awesome I recently went to bath my dog and the employees there were very helpful. It was clean and it didn’t even smell at all. I recommend this to anyone who need to bath there dog I guarantee you will like it.

I’ve come in here a few times for the weekend clinics. The staff is nice and knowledgeable. The lines were long one morning, they opened pretty late. but it went pretty fast.

The customer service is amazing. I needed help finding a soap for my dog that will make him not smell bad so we asked the lady and she gave us tips, tricks, and treats for my puppy. They came at us in a friendly way! We ended up buying the soap.

$ 15 isn’t bad for a full service wash station and dryer. Humphrey, though he shook from being cold, did well with his bath and smells and looks fantastic.
I wouldn’t mind coming here every so often to bathe him though I usually just bath him at home.

This store is small because it’s a Pet Food Express but they occasionally do vaccination clinics for cats & dogs. I brought my dog here to get microchipped during 1 of those clinics as well as get his rabies vaccine. The line was just about out the door but the vet staff were quick & friendly. I got my dog a Jewish dog toy here on sale because it was post-​holidays.

This is for the self service dog baths.
Be warned, the water here is not warm. I have been giving my dogs a bath at pet food express at other locations for over a year now. My dogs were shaking as i was giving them a bath. The associate said there was nothing they can do to change the temperature.
I used the orange peel shampoo and it didn’t have much of the shampoo in it at all. I will need to give my dogs a bath again later this week.
The drain also drained very slowly, my dogs were standing in 2 inches of water when we were done. And no, moving the fur covering the drain didn’t make it move much faster.
Overall, the associates were nice but the self service needs maintenance. Or at least at the station i was at.

Above and beyond customer service.
We got some good advice for our yorkie and its been life changing. The employee that was helping me truly cared for Penny’s well being which is refreshing.

Ron at this Pet Food Express went above and beyond. He saw that I was desperate for my dog and cat food as it’s summer and my work days are long. I was driving by and saw the open sign! Yay I thought, the store extended it’s hours for summer! I found the doors locked and they were closed! OMG I WAS MAD!
Ron opened the door asked me what kind of food they eat and promptly handed me 1 small bag of dog food and 1 small bag cat food and said just come back and pay for it later! Who does that anymore! My dogs and cats don’t have to eat junk food for dinner tonight!
Sam, Miya, Bart and Tigger thank you!

I love the quality of products at this pet store. The Self-​Serve Bath is a wonderful convenience. Tokens are buy 3 get 1 free. They always have extra soaps for customers, plenty of towels and the area is kept tidy. I’ve always been able to find what I need with the help of their friendly and knowledgeable staff. It’s a bit of a drive from my home, but well worth the gas. Highly recommend for pet owners of all kinds.

Perfect for my golden retriever puppy who hates taking baths. He’s way too big for a tub at my house, so we started taking him here. The employees are very helpful and it has a great set up. Pricing isn’t too bad and they provide soap, towels, water obviously, and a dryer. Even an apron for yourself! Won’t have to chase my babeh boy around the house anymore when I wash him!

I was on the road with a couple of stinky dogs with ticks. We stopped in and the clerk was out of this world helpful. I am from out of state, and expect Californians to be a little stand-​offish, but these folks are the nicest I’ve met in a long time. The baths were well designed, so that even my skittish GSD mix had no trouble getting in. I would like to see a little more soap in the wash solution. As I said, I had two stinky, tick-​riddled dogs to wash. If I lived here, this would be my go-​to place for bathing and everything dog-​related. Stupendous food selection, including some great grain-​free selections.
While I was there, they were dealing with a fearful feral cat, and I was impressed with their professionalism and sensitivity with this difficult situation.

Love that they carry the brands that Petco or Petsmart don’t carry :) My Frenchie loves taste of the wild!
The store is clean and very organized. The employees are super nice and helpful. However, the selection in toys is so little! They don’t have Nyla bones and very little variety in the toys they do carry.
Great thing is that the prices are lower than other pet stores.
3.5 stars!

Ahhh PFE you never let me down! This place is my happy place when I plan to spoil my kiddos. They have awesome deals, however, I do feel like no one freaking told me early on about the buy 3 get 1 free bagged food deals. And this also goes for the bullystick area! Since this is so much more expensive and of course better quality, I really feel that that is something they should be advertising verbally, way more. However, I know now and I like to spread this great news to all. I have never used the bath area for my own dogs, but I did go with out neighbors when they first opened (wow I am ancient.) to wash their Goldens. I am not aware of the water time limit and such but huge area to wash your big kid (s).
These guys really know their stuff because my baby girl has a wheat allergy and needs the grain free stuff. SUCH A GREAT PLACE TO FIND GRAIN FREE ANYTHING! It is pricey but when your dogs are breaking out in hives, it is always great to have this kind of store nearby…
Excellent service every time I come! I do wish more things were on sale since they are pricey but I will continue to come here regardless!
OH! And a big one, if your dog does not like it, they have a return policy of «bring it back even opened» to find something that your dog will like. Great huh?! Huh?!

Good service. Came here trying to pick out a new brand of dog chow I buy my puppy. Two people helped me probably cause I probably cause I looked so lost being the indecisive person that I am. I got two opinions on the dog food and also a big bone I was getting. and they were both sincere and realistic. I have a 3 month husky and they gave me the help I needed. I also checked out the washing facility you can take your dog to get washed there and they also host VIP the great and cheap weekend clinic that goes around to do vaccinations and microchipping. They’re also a great organization. I registered under them two weeks ago in Milpitas.
Overall, great service and great assignable services !

I really enjoy this place because it seems to always have exactly what I want. Also do not forget that it’s full of things actually affordable. There’s not much more to say other than it’s a great place to bring your pet along to hang out with other dogs/​cats.

All about the animals here.
They have a snack section for dogs that is a buy 3 get the 4^th free and mix and match is ok with them, you just get the cheapest one for free of course. They pay attention to what the snacks are made of and even have a sign up about why they do not carry a popular brand due to its bad production practices. Same thing goes for all the supplies they carry, if there is a recall on a product they will not carry it again until they can see test results that say the problem was fixed. That says a lot about a company that is willing to forgo profits for safety of animals they do not even know. Even their toys that are made to be chewed are returnable. If you get a toy and your dog chews through it the same day you can bring it back. If that doesn’t say they care about your satisfaction then I do not know what does. This has become my exclusive pet store for my dog. They have stuff for all pets and care for them the same way, I only have a dog so that is all I get here. They also have self service wash bays for your animals.
All in all I highly recommend this place to anyone in San Jose that has a pet of any kind.

I don’t go here often. I’m pretty committed to Petco. Pet Food Express does offer a lot of what Petco does, except I couldn’t find any coats for my dog. I’ve only been here twice, and it was to take advantage of the 20% off coupon I got when I adopted from the SJ Animal Care Center.
The cashier was very nice and he let us know about the deals that they had in the store! Some of their items are cheaper than Petco/​Petsmart, but some of their items are also more expensive. They also have a dog wash station in the back, which Petco does not have!

Overall 3.5 stars
Love this place! One of the few places that carry Nature Variety’s dog food. They often have an on-​going promo, buy 3 and get 1 free – so I guess in theory, 25% off. Great and friendly staff.

The best customer service ever!
This review is 4 months overdue, however I still want to put it out there for future customers.
I bought my puppy here for the VIP pet services. And we decided to browse the store after her examine. We were looking for a nice crate to act as her bed, and since it was my first small dog (Ive only had big dogs & they dont need crates), I wasn’t sure which size I should get… and also because I dont know how big shes gonna get.
The guy in the crutches was the most helpful employee ever. He made us feel just like home. He gave us some advise and suggest they we get whatever we feel is good for her, and if she doesn’t end up liking it then we can return it anytime.
His manager, the Asian man, was extremely helpful too. He gave us a bunch of insights on his own experiences with his little puppy, and suggest things I should use for urine odor since my pup has been using our entire apt as her pee pad.
I learned so much in simply one trip. I wish that I can pick them both up and locate them to my local Pet Food Express. I def would have enjoyed their company and advise on training my babygirl.

Having lived primarily in both San Jose and San Francisco, I have only relied on Pet Food Express to take care of all my dogs’ needs. Every PFE store that I’ve encountered has been absolutely incredible, but the store in San Jose has been so amazing to me and my furbaby rescue, an Olde English Bulldogge named Grimley.
I volunteer with Rocket Dog Rescue in SF who is strongly supported by PFE during weekly adoption events at Stonestown (they also donate tons of healthy food for our rescue animals). When I moved back to San Jose, I took my rescue dog to the San Jose store, and was greeted by the most caring, knowledgeable, and excited staff who have been such a vital asset to the well-​being of my dog. Grimley was a scared former orphan boy who was set to be euthanized, worried of any surroundings and the possibility of being neglected or abandoned again. He immediately fell in love with Andrew, who treated Grimley with special care and affection, always helping us with the complexities that may often come with the adoption of a rescue.
Grimley required a lot of vet visits. He had surgery for rotted teeth, gingivitis, and required extractions. He got a foxtail up his nose which was considered a serious trauma. He has a glass tummy and required high quality foods. He was skinny and so scared. He didn’t even know how to play with a toy. When I came to PFE, Andrew, Kat, Josh, Kylie, and Carrie provided us with so much love & support, that my dog is now happy, healthy, and considers this store his second home. He wiggles his little butt so much every time he sees his little family here.
Andrew, the store manager, has been our dog savior from day one. He helped me find the best food for Grimley through all his surgeries, medications, and everyday meals post-​adoption. My dog’s tear stains have disappeared from the FirstMate Andrew put us on, his fur is shinier, and he has so much more energy. He also has the best toys, treats, shampoos, hygiene products, and safety tools galore. He respects the fact that I am an overbearingly loving dog mom, coming from SF and wanting only a healthy holistic lifestyle for my once-​neglected baby boy. He is, hands down, the most knowledgeable and passionate person I’ve ever met in regards to dogs (or animals in general) who is also an accessible resource for the community.
I truly cannot say enough about the stellar customer service of these folks who love animals passionately and who have also become our friends. We come in here all the time to hang out, say hi, or have someone help us with simple doggy things (ie. how to safely clean Grimley’s ears). But most of all, we come in here because Kat, Andrew, Josh, Kylie, and Carrie offer the most amazing customer service, and treat my boy like he’s the most special thing in this world. If you love your pet, please bring them to this store and get to know everyone here. In fact, get them involved with your pets. This is a wonderful staff who made my best friend know that he is safe and loved again no matter what. Do your animals a favor and give them that experience here.