Pier 1 Imports

I had a wonderful experience at this store. The people were very nice and helpful, and when I had difficulty getting the piece I had bought into my car, they troubleshooted with me and helped me get it home safely. I was very impressed.

Literally LOVE this store and the people in it. The salespeople are more than helpful, courteous and kind and I could spend hours just walking through looking at everything.

I went to return some items here today and I cannot believe how rude the cashier was (female, blonde hair, 40s-​50s age range). When I worked in retail, I would have never gotten away with treating people like that! I mean maybe she was having a really bad day or something, but still, it made me decide I will never go back to this store.

Every time I come here I deal with sales people with freaking attitude. Every single one!!! Go to Cupertino location at least they pretend to help you.

Well, great company and nice stuff in stores, but avoid one on Prospect Rd. People who work there look like they officially smoke pot and are flying in the sky… they were sweet but they have no clue what they are doing, poor control of the situation, they look lost. I ordered something from web site to pick up in store and took good 30 min for them figure out how to find it. I asked for help from 2 people and they just on the way to register forgot what they need to do and later ask me if I still need help. It is like Dory from Finding Nemo move «why are you following me?». They never called me about product was ready to pick up and was questioning me if I did it for sure? Lady who was looking for my stuff was telling me they do not do orders pick up in store, then she went back and forgot what she was looking for… and story going on and on. Really? The interesting part, I have placed pick up order at Blossom Hills (by Oakridge mall) same items and they called me right away to confirm it, made me sign papers and I was out of the door in 5 min.

Save yourself a ton of frustration, and shop online-​DO NOT try to purchase anything in this actual store!!! I would give zero stars if I could. If I had only known it would take me a total of five trips, many hours, and so much trouble to make a simple purchase of furniture. And then I had to fight them to just get a wimpy discount after all that! The employees can’t find anything, and while they are superficially nice they totally gossip about customers. Pier 1 has some fun stuff, but they have cut staffing in their stores to the bare bones. Terrible, terrible store-​AVOID!

Great store, caught sales associate talking about me… You know who you are. You know who I am (unless you’ve done it to others). Other than that, good store, like all pier 1 imports.

Pier 1 is amazing for finding beautiful décor to fill your home with. My favorite time to come here is during Christmas. They always have the best ornaments, candles etc. The prices are high which would be my only complaint. Overall I love love love this store! I’ll always come back to buy frames and décor for my house.

I like the Store itself, pretty big & well kept but the customer service sucks. They dont attend to you promptly & keep chatting among themselves. They show an attitude that makes it difficult to ask them anything. It seems like they vary their serice based on how big purchase you make.
They kept me waiting on an occasion saying there was a customer making a big purchase when there a person attending to them already. They dont even care to reply you. I feel they are very biased. I like the store on stevens creek they are really passionate about their job & customer service is good.

I would not recommend this store. If you are unsure as to whether you want the item — don’t buy it. Even though their website claims otherwise, they are extremely strict with returns.

I could literally spend an entire day just browsing in a Pier 1. They have such a wide array of items now too! Not only do they stock totally cute indoor and outdoor furniture, decorations, dishes, pillows and rugs but they also have a huge assortment of candles, bath products, and even funky jewelry and other little items.
The prices are the best part. Even though I’m on an insane budget I can still pick out a few cute things for my place once in a while. The staff at this location has always been really helpful and nice too.

Papasan chairs!
I am a huge Pier 1 fan. I love their stuff, what can I say? Their candles smell amazing, their furniture is cute and you can always find a great gift for someone here. They also have dinner and glassware, rugs, picture frames and decorative throw pillows. And my favorite, Papasan chairs! What are these chairs, you ask? They are those chairs made of rattan that look like a bowl with a big comfy cushion placed inside. The ultimate in comfort! I got to sit in their new Double Papasan chair which looks like a Papasan love seat and I have to say I’m still in love with the original. I guess I don’t like sharing.