Planned Parenthood

First of all the parking lot for this place is always filled with annoying gangster looking teenagers. I know this planned parenthood is next to a school but no matter what time I’ve gone here morning or afternoon, they are always there.
This last time they were blasting music and smoking, so for that reason I hate coming here.
Inside the people that check you in are usually nice, nurses are okay and they do most of their work quickly but when you have to see a doctor be prepared to wait.
Have at least 3 hours free because you will need it.
I had an appointment and got here 20 minutes early to check in. Had to do paperwork and 10 minutes after my appointment time I was called in.
They made me go back out and wait after speaking to a nurse because they only had 1 doctor for everyone. Waited about an hour and was seen for less than 5 minutes by the doctor, after her I was able to get what I needed and leave.
I like planned parenthood because of the help the provide, but the wait is always horrible and some staff is too but I don’t complain because I’m getting their services free and I make sure to not have anything to do close to my appointment time.
Another thing that sucks is when they ask you for donations but when you say you don’t have anything they are super rude to you, not everyone just some. I’ve donated a couple of times when I have money but i hate when they are rude when you don’t have anything.

I had a great experience at this location. I made the appointment online the day before because my regular doctor couldn’t see me until April and I needed a new prescription for birth control. Everyone I talked to was incredibly helpful and friendly. They were SUPER fast! I got in 10 minutes before my appointment (I always arrive early). The doctor was thorough and personable. I couldn’t have been happier with my experience.

Fast and friendly service. Way better than the clinic on Alvin Rd.
Parking is limited, very busy clinic but I was seen fairly quickly.
Update:
It was fast for be to be seen initially. I was sent back out the lobby to wait. I waited 1 hr and 15 mins over my appt time. They said it would be another 30 minutes before I was given a room. I had to leave so I cancelled my appt.

Actually very thoughtful and good work. Location was in great condition. Very low wait time .
Nurse Kendy was very professional, kind and took her time to help. I’m very thankful.

I don’t know what it is, maybe the government implemented more grants or something into this planned parenthood but there service so far (personally speaking) as been great. I’ve been here 3 times, front desk lady is curteous, patient and prompt, could be a little friendlier but that could just be her personality.
The nurses on the other hand are sweet, helpful, curteous, respectful, caring and knowledgable.
The wait can be a little long, not to bad (15 minutes depending on service going for) but overall for being a government provided health care service this place is great!

Customer service is BEYOND HORRIBLE! I can’t even stress this enough. This use to be the main clinic I went to for years despite their poor customer care service only because it was closest to where I live. Even booking an appointment with them on the phone is unbelievable… Talk about rudeness! How the hell can you be in customer care tryna cop an attitude!!! Maybe they need to revaluate their hiring process or training process. Anyways, I was scheduled an appointment to a different planned parenthood location only cause this place didn’t have any openings, I went to the Alameda location. OMG! They are amazing. So professional and friendly. After going to the Alameda location, I hadn’t been back to the Alum Rock location. I will drive to Mountain View before I go to Alum Rock location again.
This place seriously needs to work on their people skills. I can only imagine how many complaints they get…

One thing that will probably never change here is the waiting and administering time… If you make an appointment, most places honor that, but if you make one here and come through, BE PREPARED TO WAIT. You might have to clear out your calendar for the rest of the day if anything…
Anyway, I’m glad that PP is open for business for anyone who needs it. I didn’t have insurance for awhile so this place really came in handy! As far as the staff goes, I never really had any problems with them. They were really nice for the most part, some more so than others. The only thing I would get annoyed at is how slow they can be… like s.l.o.w… other than that they get A for effort!

Came back for a new prescription for bc pills. The Dr. said she will have someone fax it to any pharmacy of my choice (walmart). Came to walmart 3 damn times to find out 3 more times that someone faxed it to walgreens instead of walmart. 3 MF times! Even though I’ve received 3 apologies for that mix up, it doesn’t make up for the time I’ve lost with this ridiculousness! Whoever is in charge should really consider re-​evaluating their staff and customer service.

First time here so I was pretty nervous and didn’t know what to expect. No appointment yet I didnt wait more than 20 mins. However, the receptionist was pretty straight forward. She wasn’t mean or rude. She was simply doing her job. The lady who actually attended me was so sweet, caring, and understandable. She kept asking me if I had any questions and making sure she was clear about everything. She was extremely helpful and I felt lucky she had helped me (since everyone on Unilocal described this place as awful and very bad)
Overall good experience, I would come back as well.

I don’t see why you would even set an appointment with these people they won’t see until an hour AFTER your appointment time. Nurses there are so rude, too. Not welcoming at all. Blossom Hill clinic is your best bet.

If this location wasn’t near my house, I probably wouldn’t even come here. The service is HORRIBLE! Yes, I do realized that this is a free clinic (if you qualify) but seriously… it doesn’t give you the right to be damn right bitchy to your guests! UGHHH! A few things you should consider when visiting this clinic:
1) Rude and horrible service from the lady at the front desk
2) Be expecting to wait, possibly for hours — even WITH an appointment!
You might as well consider other locations, I recommend the one by the Alameda. It’s a full service clinic with a lot nicer service than this damn place!

This review is for YEARS and YEARS ago. The staff in the beginning of when 2000 hit were very helpful and very nice… IDK how the staff is as of today but my experience with them was VERY HELPFUL! They gave free condoms from what I remember back in the day and good for STD testing as well as other situations you could possibly get yourself into… I think the title should be «unplanned parenthood» HAHAHA bcuz I see lots of teens in there. Overall, planned parenthood is my go-​to place if you don’t have medical insurance since they do the basics STD testings, paps, and preg testing n such.

Horrible staff. Very rude and disrespectful. Yes the service is free if you qualify but the staff is getting paid to do their job. They walk around like their doing everyone a big favor with their precious presence. There’s no point in making an appointment. If you have one there’s still an hour wait. Sometimes when you call to make an appointment, they say you don’t need to and just ask you to walk in. When you show up they say «oh you should of made an appointment.» The planned parenthood off Santa Teresa is better.

Planned Parenthood is what it is. You can’t expect the best because it’s nearly free for most people.
It’s a long wait but you just have to deal with it because if they weren’t here, you’d be in trouble or be payin’ a lot or having your parents find about things you wouldn’t want them to know about. Just be thankful that Planned Parenthood exists.
I’d like to give it 4 stars because I never expected myself here. out of all the places, but I came here and THANKS PP, for saving my ass back in the day.

My first experience here was like many others weren’t so great. I decided to transfer over to planned parenthood since I had been getting them from SJSU but I would no longer be a student so could not get services from them anymore. So living in the 21^st century I tried to make an appointment online but to no prevail I called. I called and the woman on the other end scheduled an appointment for me. The same day. So I drive over there and walk-​in. The receptionist, asked if I had an appointment and I thought I did so I said yes, I guess that it did not come up on her computer so she gives me a green slip of paper and tells me to fill it out and wait. I was new to all this so I thought this was how things went there.
After waiting for 30 minutes I finally have a turn in this tiny office/​file room. And it turns out that I did not have an appointment, the woman I spoke to on the phone I guess did not exist. So that was a waste of a trip and I had to come back. I ended up going to Planned Parenthood three times within two weeks. Wasted my time.
To top it all off the receptionist that was inside asked me if I would like to donate money. Honestly, I’m the type of person that would. I think that they are doing a great thing by providing us poor people that are not insured free services, but that week I was low on cash and need to be extra sparse with spend it. So I said I’m sorry but I really don’t have any money right now and that woman rolled her eyes at me. I was like WTF?! Did not enjoy that at all.
Since I moved to Campbell hopefully my experience over at the Alameda location will be better. I’m not gonna hold my breathe though.

I had just moved up from down south to San Jose, and I needed to get more birth control pills because I stupidly lost them in the process of moving (to which I later found at my parent’s home, thank God) and so I set up an appointment and was told that I needed to fill out all new information because of the move, even though I was at another Planned Parenthood location just a couple of months ago. You would think they would be able to retrieve my file or something since it’s still in the same state. Fine, so I fill out the paperwork, and unfortunately, I don’t qualify for the low-​income benefits because I was married by this time, but whatevers. The «consultation» as they call it, was so short, less than 5 minutes long, because I knew what I needed. So, I find out that the pills are going to cost $ 30 per pack, and for a year’s worth, that adds up to $ 360-​ish, but I see an extra ridiculous amount, turns out the girl screwed up the bill and billed me for 13 months… we count the packages and find out there’s only 12 packs, and she changes the information but it’s still more expensive than $ 360, and that’s when she tells me about the $ 80 charge for the «consultation.» Why the hell was I not told about this charge in the first place!!! I was VERY VERY pissed, but in my weak state, I just sucked it up, but mark my words, I was pissed that I was charged soooo freakin’ much just for something that took less than 5 minutes total. I wish I had made a loud scene, but I think I would have just ended up crying because of my weakness. Did they see dollar signs all over my face or something? Well, I am never going there, and never going to another Planned Parenthood again if they are going to discriminate and take advantage of me like that… just because I am no longer considered «low income.»

These people are snakes. I’m so angry. I’ve been with Planned Parenthoods since I was 14 years old (16 years) and I’ve never experienced anything like I have with the Alum Rock location.
I’ve recently moved to the area so I simply wanted to have my files transferred so I can pick-​up pills and later, have my exams, at the Alum Rock Planned Parenthood. This is a simple procedure that I’ve done on several moves. I’ve had my files transferred from Missouri to Nevada and now to Cali, and from different city to city in Missouri with no problems. I’m not low income, I simply like Planned Parenthoods cause you can find them through-​out the States
The ladies at Alum Rock however, have lied and continuously tried to get me to agree to a consultation. I dealt with this last Tue for 10 minutes of me saying no on my first phone call, then another 20 minutes on Thur when I went in to fill out the file transfer authorization that they said I’d have to come in and sign. Finally, when I said I’d just have my RX transferred to a local pharmacy instead of my files transferred to them, they told me they could give me the pills with the file transfer but it might take a few days. I said that was fine, I could wait and come back. Well, when I came back on Friday after they had the files, suddenly, there were more forms for me to fill-​out and someone else I needed to talk to! What a mess! It was too late in the day and I didn’t want them to be stuck at work late so I told them I’d come back again on Monday (even though I was supposed to start my pills on Sunday).
Well, today I go in for my pills. They make me fill out more forms, wait in the waiting room and finally, they call me back to a room and say I have to go over some stuff with their clinician. Umm, ok?
I wait… finally the head lady comes in and asks me how many pills I’ll want. Then she says that with the pill cost and visit fee, my total will be ‘suchandsuch’. I’m dumbfounded… you mean they’re trying to charge me for the ‘consultation visit’ that I’ve repeatedly said no No NO to?! They told me last week if I waited for my files to be transferred I wouldn’t be required to have a consultation and now today, they’re trying to sneakily charge me for one? That’s so messed up. I don’t need a consultation as I had my exam last year. They’re just trying to earn extra money for their clinic by overcharging girls for procedures that they don’t need.
Now, I’m so angry. RECAP — I’ve visited them 3 times and talked to them since the beginning of last week. They repeatedly tried to coerce me into a consultation that I don’t need. When I said I’d just have my Rx transferred to a pharmacy instead of my files to them, they said they could give me my pills but it’d take a day or so, I waited and then when I went back (twice) they tried to sneakily charge me for a consultation anyway… now, I’m a day late on my pills and so angry that I just walked out of their office. I guess they thought they had me in a corner since they knew I was a day late already and really needed my pills. They lady kept saying, we’re just trying to make sure you get your pills. No, they were just really trying to make sure they made some money on an unnecessary consultation.
They are so sneaky and deceitful, I’d rather use condoms for the next month than give them my money… and that’s saying a LOT!