Pro Image Studios

My daughter’s school used them for school photos, we bought the full package which includes (40)prints and a CD. When we received our package it was only a CD, I called them and I was told that they will reprint the photos and send it to school the next day. We waited for a month, we didn’t get the photos. I called again, she said it will be sent to school with other make up photos. We waited for another month, we still didn’t get the photos. We called again 3 days ago, she said it will arrive to school today, when we go pick up the photos today, it’s not there!!! According to the teacher works there, they didn’t get their 2014 September class photo until June 2015, it’s 9 months delay.

There apparently is new management at Pro Image Studio. It was sold around last Christmas and most of the previous staff was fired. I very much enjoyed and had a pleasant experience with the previous Pro Image Studio but unfortunately, the same can not be said about the new one. I had my senior portraits taken last year by Pro Image and they were great. They told me that after a year before they deleted last year’s portraits, I could buy a CD with the photos for 20 dollars. Amazed, I waited a year and when I called back, they refused and said I had no proof of such a deal. Since they’re going to delete my photos/can’t guarantee that my photos will be available after a year, I can’t see why they won’t stand behind a promise/​offer made by the previous Pro Image which had taken my photos. Their customer service is lousy and rude. The manager Kelly doesn’t respond promptly and the secretary, Belinda, is quite rude and interrupts you while you’re speaking. You’re better off finding a different company to take your photos.

I have to say this part of my sons voyage to graduating high school has been a emotional one. I must thank Erica for all her help and especially her kindness!!! Erica was very very patient, went through each picture and put up with my tears. I highly recommend asking for her and we will definitely be back for a family portrait. Thank you so much Erica and Pro Image.

This review is based only on the experience we had taking the pictures. We have not received the proofs yet, so I will do another review when we receive those.
My daughter had her senior portraits done here. The staff was very nice. The photographer we got was Andrew. We could not have asked for a better photographer. He was great! He was patient and quite helpful. He was very meticulous about my daughters hair. He always made sure she looked great. He took his time with her and we had a blast. He is the perfect person for this job. He has fun with it which makes it fun for us. I highly recommend Andrew if you want a great photographer. Thanks Andrew! We had a blast!

I’m not sure why others had a bad time here… Maybe the old management had something to do with it, but my experience was great! My son went in for his senior portraits and we had a great time! Andrew was the photographer and was very patient with MY «pickiness»… In the end, his ideas turned out much better than mine… True pro! My son also plays basketball and Andrew just happened to be to the photographer that game to the school to do the team photos. I was very pleased to see a new company doing the photos, as last year’s were done by another company and they turned out horrible! Also, in the studio, the staff I worked with were Daniel and Shelby. Shelby was super friendly and answered all my questions with great knowledge. Daniel took our photo orders. He held strong while I went back and forth with my decisions. He was very patient and a great listener… and very polite when he had to help other costumers. I’d use Pro Image for every photo shoot! great experience!

We took our sons in for their senior portraits. The staff at Pro Images were very professional and worked with our sons to make sure that we would be happy with the pictures. We were very impressed. The pictures are beautiful! They took the time to help our sons to relax and show their true smiles.

What a rip off and a horrible experience! This should be enjoyable. If I could I would give them 0 stars.
First my daughter was unhappy with the pictures that were taken and as if she could just take a few more and was told no by her photographer. Proofs arrived 3 weeks later and indeed they made her look like she was a «conehead». I called to reschedule and was told in so many words tough and if I wanted to have the picture retaken I would need to pay the sitting fee again :(. So what’s a mom to do? So I reschedule the sitting and pay the fee. The pictures are better, but not great. So I go to order her pictures and their prices are very high for the quality. $ 55 for an 8×10 plus $ 12 for shipping and I need to wait 6 weeks.
This whole process took 6 months for us. One school starts it was very difficult to get an appointment. They are only open during the week and if your student plays a fall sport good luck!

Tried to schedule my son’s senior portrait. Not appointments availalble.
time to move to digital photos and end the monopoly for school portraits

Additional highway robbery… after ordering a print, I can either go pick it up at the store, or have it sent to my house for $ 10 fee.
And they are only open weekdays, so I have to take off work and make a special trip down there, to save $ 10.
It was already $ 55 for a single 8×10 print…$ 65? You know, there are a lot of «lower income» folks in Mountain View, why do they have to rip people off like that?

I realize that most people do not have a choice of where school portraits are done as the school picks the vendor. My one complaint is the pricing. I am not a studio portrait person and never buy the big giant packages. However, I do like to have the once a year photo to watch my children grow up. All I wanted to buy was two tiny 4×5 portraits. First, they cannot sell me just 2, the minimum is 4 copies which is ridiculous. And they are charging 55.00 to do this. I just think that is highway robbery pricing.

High school/​college graduation photos is an exciting time for families! Why do the counter folks treat it like it’s medical appointment or whatever? They’re nice enough, but get some music going or something! There was some casual conversation about what school she attended, but not much enthusiasm, so they lost a star and went from 5 to 4 stars.
Emily, my daughter’s photographer, had good suggestions, was helpful and enthusiastic, and patient. The first set of photos were great and we would have been happy with many of them, but she offered to take a few more with some minor changes for variety, and we were very happy with her photos and the appointment overall.
Emily gets 5 stars and I would strongly recommend you request her as your photographer!

This place customer service sucks. #One it took my order like 8 months to get to me and the lady on the phone said she has no idea when they will come in. Like wtf r u serious then when I received it, the full order wasn’t there so then I had to wait another 2 months and then when I get the rest of the order, IT’S THE WRONG PICTURES!!! Like is it really that hard to get an order right? Guess soo. Anyways I was so pissed. So still haven’t gotten my corrected pictures back. Never getting photos from this place ever again. Trust me bad idea would rate lower of I could!!!

I can’t review their product as our school was completely blown off by their customer service. They came highly recommended and they came to our school for a meeting. Two reps came and seemed genuinely excited about working with us. We’re a bit farther out and are on the small side, but they said they’d put together a package for us.
While we obviously are looking for the best deal possible, we also know that businesses make money so assured them that we’d work them on a fair price. As many photographers only make money off picture sales, our principal told me, after they left, that the school could kick in some money to make sure that we reached any minimum sales number that the company needed. However, we never got that far with Pro Image as I could never get a call returned!
I called the main office at least four times. The receptionist, up to a manager, said they didn’t know who we were, although a manager had come to our school! I gave them the name of the rep and they told me to call her, but I had already left her VM’s. I left her messages at both the office and on her cell saying that if things couldn’t be worked out, that’s fine, but to let me know so we could make alternate plans. A simple call saying that we weren’t a good fit would’ve been fine, but instead we wasted at least three weeks waiting for a response that we were assured to receive.
Is this a horrible business? I have no idea, but in the day of social media and sites like Unilocal,as well as the bad economy, I’m surprised that a potential customer was treated with so little regard. We try to support local businesses, and were fortunate to find another photographer, but this is one I simply cannot recommend.

A very pleasant experience. The photographer was patient and helpful in making sure my son got the best picture results. We actually had some fun laughing and enjoy the his Senior portrait session. I would totally recommend to others!

I would rate less if I could…
Absolutely the worse photographer ever! Not only did he not listen to any of the grooms request, but he also did not listen to the brides request. And to top it off, barely got any pictures of our kids, but got numerous pictures of everyone elses kids. I wasn’t gonna say anything until we got the CD, which we finally did, and after review… there are more pictures of one of our bridesmaids then the groom??? And just the other day, we received an email from him asking when she will be back in town, as he says how beautiful she is… he even went so far as to send a picture of her in the email.
We had to ask our wedding coordinator to not sit with our guests to eat dinner… and while he was taking photos of the groom and groomsmen (which he as over an hour late for and we all were ready just waiting for him), he asked if he could eat some of the sandwiches the hotel provided for the wedding party while we were getting ready!
Total creepster, horrible at photography, completely unprofessional and I STRONGLY do not recommend him… your better off taking your own pictures with a cell phone camera (our best picture came from one… which is sad considering our beautiful 20k beach wedding wasn’t fully captured because of his lack of skill)!

Pro Image has done a lot of my school pictures– dances, senior portrait, etc. and I have never been completely satisfied with them. None of my pictures have turned out amazing and about half the time I flat out don’t like my pictures. However, they are letting me return some pictures from a dance that I absolutely hated so they get a few points there. Basically, if you have a choice, I would recommend finding someplace else.

I received my proofs back in July, had to go return them by July 15^th but seriously have been laggin on it. I called them yesterday and they said NO PROB… just come in and we’ll help you out. I like that… I’ll probably be back to take pix w/​my son and I… someday…LOL.

This studio was awesome for low-​cost high school portraits for my graduating senior. The business is housed in an old ‘50s diner, which is a little odd, but the staff is efficient and friendly and the photographer was very thorough, asking my daughter a lot of questions in order to capture her true personality. They sent us a TON of proofs in the mail which made it very convenient for us to view them at our leisure and ordering was made easy by simply placing stickers on the backs of those photos we wanted. When I ran out of wallet-​sized for announcements and needed more, I was thrilled to have them in only 2 days, rather than the 2 weeks I was originally quoted. I will definitely be returning to have a family portrait done. I’d have granted an additional star had we been able to do some outdoor poses.