Rite Aid

Love going to this pharmacy! I have a special prescription that some stores stores don’t always keep in stock and at this particular location they didn’t regularly carry before I was there so the first time it took a little longer to get my meds in, but the lady asked if I’d be a regular (super cool) so that the next times I would come in I wouldn’t have to wait. Thought that was amazing :)

Getting my pills prescription filled up here. Each time I come the places looks like they just washed it so I like that. Staff is nice, helpful and always smiling back at you. Another thing I like is that sometimes I will just call and say my needs and come pick it up after couple of hours. There is nothing you can write wrong about this place unless you’re a douche.

I concur with another review about the Pharmacy. The Pharmacy is AWESOME. I’ve never had any issues. Rite Aid’s pharmacy is very quick and accurate. The pharmacists on duty are super great. They make it as easy as possible. Based on the Pharmacy — 5 stars.
However, I bumped this Rite Aid store down to 3 stars based on the ongoing check-​out experience up front when I’m not using the pharmacy. There’s always a line of several people waiting to check out. I don’t know if it’s the customers or the staff, but this Rite Aid does not move product very well. I’m always stuck behind some complex transaction that’s monopolizing the one checker up front. Back-​up eventually gets called, but the coordination of getting another checker up-​and-​running to relieve the line is just as slow and clumsy. This is an ongoing experience for me. The customers in line aren’t waiting with carts full of merchandise. People are usually there to pick up a few things (five items), so you’d think the line would move faster than the Safeway next door (see my review on the Safeway next door).
Then there’s the «7÷11» experience. The checkers aren’t only responsible for checking out customers with conventional merchandise. They’re also responsible for running the «Thrifty» ice cream counter. Apparently this is a Willow Glen favorite. So essentially you’re stuck behind a family that’s checking out, but also holding up the line with ice cream orders (the checker not only takes payment, she is also responsible for scooping out the ice cream. It’s like you’re waiting behind somebody playing scratchers at ⁷⁄₁₁.
This Rite Aid recently had a complete store remodel and I do like it. The store is very clean and the merchandise selection is very good. Smells great and is pleasantly quiet. If you need a nice, clean store to take your time in, this place is for you. The faces are friendly. It’s obviously still meeting my needs if I keep going back.
Can’t really complain about anything but the clumsy check-​out experience… which is a pet peeve for this consumer.

Checkers don’t bag your sale. I finished paying for my purchase the checker hands me my receipt and just stands there. I asked you don’t bag sales anymore? She smiled and said, «Something like that.» Piss poor customer service where service ends once they take your money.

I don’t know if I’ve ever been to a Rite Aid before, but this one doesn’t make me want to go back.
I came in for some specific but similar things: body wash, shaving cream, lotion.
You’d think these items would all be in the same aisles, but that just wasn’t the case. Each of these items lies in a different aisle and the labels on the aisles for women’s products can be confusing. I shouldn’t have to peruse 6 different aisles to find these very common items when the men’s stuff is all together in one easy aisle in front.
It took me probably 4 times a long to find the few items I needed here than it would have at Walgreens or Target, unfortunately.

Don’t get me wrong, Rite Aid may not be the best drug store chain in America, but they have always been consistent in the service they provide and that’s why they are my main pharmacy/​drug store to this day. I have been using Rite Aid’s pharmacy for years now and I can’t really think of one bad experience I’ve had with them. My medication seems to always arrive on time and in the correct amounts, the staff that works the pharmacy here is super helpful, and you can call in whenever you want to check if it’s ready for pickup. The only thing that bothers me sometimes with Rite Aid’s pharmacy are the long lines that you will sometimes have to wait through. As for the store itself, it’s pretty standard for the most part. They sell typical drug store items: alcohol, food, drinks, toys, cosmetics, clothes, even a side shop that sells ice cream. I will be continuing to use Rite Aid for sure.

This review is for the pharmacy only– unfortunately, I spend waaaay to much time /​money in there. The pharmacists and the assistants are great. They know me by name (how sad) and always have my scripts on time. It can get crowded, but they are efficient and do their best to keep it moving (always with a smile!)

My favorite RIte Aid location in San Jose. It has all the new make up products stocked and although someone likes to go through and peel off all the «instant money off» now stickers, you might be lucky and find a few of those stickies left.
It’s a pretty well organized store, clearance items are marked clearly and have the clearance price on there. People in this store are quite friendly too. I went in very early and the cashier asked if I needed help finding anything. I needed my transaction split into two and didn’t get any grief for it!
Even though this RIte Aid is super out of my way, it’s worth the extra drive to be able to find everything I need in one place!

Came here because it was on my way while I was running errands and I needed to get nail polish. There were lots of different choices of brands and colors. Really… lots to choose from! The décor and ambiance is a little old school, but it does the trick in a pinch. I guess that’s why I usually prefer CVS since it seems like it lives in our century. The guy who rang me up was efficient. Just like any other competent cashier. With a smile on his face.

Came into this store today at 7pm. When I went to pay, the cashier was sitting on the checkout stand, facing away from customers, and playing with a cell phone.
When he noticed I was there, he picked up the price scanner and slammed it down on the table, as if he was trying to break it. Very rude and unprofessional. If I acted like this where I work, I’d be fired on the spot.
Receipt says cashier #59 887 407 11÷25÷12 6:59pm

This review is also in hopes that corporate contacts me. I have already filed a report with the Ethics department on this incident.
On Sunday October 29, 2012. At approximately 4:35PM I entered the Hamilton Rite-​Aid location in hopes of purchasing a gift card. What happened next was an outrage. I grabbed a visa gift card to purchase and took it to the register where I was greeted by an older female employe (note, no employee was wearing a name tag so names are undisclosed because of lack there of), we proceeded to attempt the transaction. I noticed the the expiration date on the card was hard to read and so I told her I was going to grab another one and come right back. I grabbed another one and when I returned she was helping someone else (in the matter of seconds, she could even wait for me). Thats besides the point. The real issue happened next. I was in her line standing in very close proximity of her. A gentleman behind the photo booth area (apparently thats where the copy machine is also), called out to me in a loud voice for everyone to hear «maem I can help you over here.» So in a hurry, as anyone would do I walked over to that area (keep in mind in a lot of pharmacies there are registers in the photo area, he was behind this area to me he looked legit). Then he proceeded to act as if he was processing a transaction. I happen to only have a 100 dollar bill and handed it to him. I said I need my change, then he said of course so he walked over to now another employee behind a register and stood next to her behind her counter and said I need change. This employee was an african american female, about average stature; she did not ask him a single question and opened her register on the spot and handed him change. AGAIN, I assumed that with the comfort level of all the employees with him that he was in fact an employee as well! Then I asked him right in front of everyone «I need my receipt,» so then he says follow me back and ill print it. Clever the man was, he handed me a blank receipt paper. I asked him to please get a receipt because I wanted to ensure the gift card was activated. Then he said I need to get a manager and walked away. As I was waiting thinking this was all legit I didnt think to stalk down the guy and watch his every move. I assume that he was getting a manager. Also, note that the two female employees at this point had no customers and where just standing around. Clearly being negligent to this whole situation. Ater a few minutes I noticed this man did not return. I walked to the register area and asked the african american female where that man went that was helping me and her respond was «I dont know him, Do you know him?» I quickly replied «WHAT! I dont know him I assumed you did, you gave him change and watched this whole thing unravel before your eyes an didnt say anyhting.» She responded «Um, no I dont think so, he just walked out. I dont know who that is.» It was then that I realized I had been robbed. Right before all the employees eyes, and no one did anything about it to stop it. Of course in a panic and extremely irate (as anyone would be) I demanded either my money back or a receipt. She responded «I dont think so, I am not giving you anything.» In a rude tone. «I demanded that I was not leaving until it got resolved, and then asked for a manager.» She informed me there was no manager on duty. Then a security guard walked up to me and flashed a badge and started to proceed with treating me like I was a problem in their location. They told me to settle down, and not once did ANYONE APOLOGIZE, NOR DID THEY CALL THE POLICE RIGHT AWAY TO FILE A REPORT. INSTEAD TREATED ME LIKE I WAS A PROBLEM AND EVEN THE FEMALE I WAS NOW DEALING WITH THREATENED TO CALL THE AUTHORITIES ON ME! I was outraged, pissed, and on top of it had just gotten robbed in their store! No manager on board. No supervisor, no one!!! This employee staff was rude, and careless. Now as this security guard was talking to me I noticed the man that robbed me outside the store. I quickly called my boyfriend who was waiting in the car for me and asked him to please come help me. As my boyfriend was walking up, I was walking towards the man who took, y money. I screamed at him and we retrieved my money. The security guard who was no help at all just followed and didnt do a thing. Then my boyfriend asked what happened so we walked back into the store and I pointed to all responsible and explained what they did to me and the same female who gave this man change started arguing with me saying that its not her fault and what not. I repeated back everything she said to me with her exact attitude to demonstrate to my boyfriend and then she proceeded to say «I dont talk like that, are you saying that because I am black?» ARE YOU KIDDING ME, I JUST GOT ROBBED, GOT TREATED ME LIKE A PROBLEM, DIDNT DO ANYTHING TO HELP, DIDNT APOLOGIZE, AND NOW I AM BEING CALLED A RACIST. I NEED RITE AID TO CONTACT ME ASAP!

Chocolate Malted Crunch craving…
after two attempts my craving has not been met
First visit we looked into the ice cream bar and there were three tubs… a lonely three, none of which were flavors I cared for. Sad. Very sad. We were on the road so a pint purchase was not an option.
Second visit, we actually wanted pints to take home and share… we looked to the freezer section and it was empty. Only a sign indicating that the freezer was broken to keep our eyes busy. Sad again. We could not carry home 8 different cone combos so we ended up at safeway next door, which does not have chocolate malted crunch. (didn’t look to see what flavors were even available, the heart ache was already too much)
Third times a charm? I hope. Otherwise I will have to venture elsewhere
Really, I think this is the reason they get business in this outdated location… they should put more effort into keeping their key attraction at 100%
…I want my chocolate malted crunch before I give out more stars…
:)

Thrifty’s Ice Cream counter. I think that’s all that needs to be said about this location.

They had an item clearly advertised on the shelf at 19.99. I was charged 29.99. I was confused at my total but ignorantly didn’t check until I had the receipt in hand.
They refused to sell it to me at the price advertised so I returned it. I’ve worked retail for 9 years, so I call BS.

I don’t think the address on this place is correct… isn’t it on Winchester?
It seemed to be fully stocked except the plaza is going downhill fast with the closing of the Safeway. I thought this place was closed too since the ENTIRE sign is out and their were only two cars parked outside. If it wasn’t my boyfriends insistence they were open, I would have left.
The girl at the counter was nice enough I guess? Nothing special? She did her job and that was about it. The store is huge! A lot of deals going on and they seemed to have a large selection of everything.

Well-​kept, organized and cleaner than CVS and Walgreens pharmacies… that’s an A+ in my book!
I’m not a drugstore makeup shopper but after watching so many YouTube makeup tutorials and reviews… I’m hooked on finding great makeup finds for a GOOD deal. And Rite Aid seems to have better sales that CVS sometimes.
Also, they’re vitamins/​supplements section is mostly BOGO right now… so stock up on that Fish Oil like I did peeps!
Docking a star for the lack of employees here. Why is my cashier also the ice cream scooper dude? Double duties I guess.

WORST customer service experience I’ve had in a long time.
We uploaded photos online to have them print to their photo center. We called to ask if they were ready and we were left on hold for five minutes. We eventually hung up and decided to just go in since we’d ordered the photos a while earlier.
When we arrived at the photo desk, our photos had printed — and were still sitting out at the machine that sits in front of the photo desk, where any customer could have walked up and checked them out. They’d presumably been sitting out there for over an hour.
The employees sat around at the front and ignored us for awhile, and when they finally helped us they were rude and paid zero attention to the customer experience.
I will not go back to this Rite Aid, and you’d be crazy to print your photos to their photo desk. Terrible experience!

Thrifty’s Ice Cream, that’s what’s up.
Dominik as your scooper, that’s a double threat.
You visiting Rite Aid solely for Ice Cream… well…that’s just…
Yeah.

Chocolate Malted Crunch Ice Cream…
Need I say more?
Right now, $ 5 will get you two 1.75 quarts of ice cream. THAT’s a HOT summer deal!

Longs is really my favorite drugstore… I was raised going to Longs… therefore I just naturally gravitate towards that store whenever I need something. In our last place, we were lucky enough to have one literally up the street.
I try to avoid Walgreens since it seems no matter where they are located, they are somewhat still sketchy. It seems as though RiteAid is kind of somewhere in-​between.
So, our new area has this Rite-​Aid within a 2 min drive. Kinda hard to ignore. I figured I’d have to get past my inbred brand love of Longs and try to embrace RiteAid as our new shop.
I ended up in this place multple times in the last 2 weeks since I seem to have some sort of cold/​flu that won’t quit. RiteAid is stocked with all the sickly-​assisting goodness that you’d expect from a drugstore. The cashiers are super friendly, and I mean super. The lines pretty short. Their Easter candy aisle is rockin’.
They also have $ 3.99 rose bushes outside. Now that is my kind of place … recession rose bargains mingling in the same bag with my Tylenol cold syrup, absolutely love it.