San Jose Foothill Family Community Clinic

Doesn’t even deserve 1
Star! This place is a joke!!! Our regular pediatrician is on vacation so the receptionist gave us this number where they send there patients while the dr. Is gone. Well they should think twice about this. I called to make an apt. They kept me on hold for a hour, and asked me
Our whole life story, even wanted to know my sons ethnicity, just to tell me in the end that sorry we don’t have an available apt. For
You. Very stupid staff also I had to spell everything out for her. I will never ever call this pathetic office again.

Not a good clinic. 3x and they cancel the appointment plus the doctor need to know more about laws and not just say stupid things

They put me on hold twice for 10 minutes both times and just forgot about me. That caused me to miss my appointment cause my car broke down. Never coming back to this horrible place again. Friendly staff just u helpful. It’s very u professional anyways. I go to a real doctor.

If you have insurance DO NOT COME HERE!!! the amount of time you wait just to see the doctor when you HAVE an appointment is ridiculous!
I’m never coming back to this place again. I have insurance through my husband’s work, and it’s good coverage. I needed to have some. shots and a blood titer done for schooling. I don’t get sick very often so in don’t have a «primary doctor». I called a few places to try and get seen as soon as I could. This clinic was the place that could get me in the fastest. I made an apt for 8:30 am. They open at 8. I didn’t even see the doctor until 9:45. The doctor was nice. She didn’t apologize for the wait, which I didn’t like. She ordered me my TDAP and TB screening to be done. (The MA was good at administering the shots) but I haD to go to Lab Corps to get my blood drawn.
Needless to say I HAD to come back for my results of my blood work today. My apt was at 10 am. After waiting for a half hour I asked how much longer it would be? The lady checked and said they would being me back now. Once I get in the room the MA tells me that the doctor is behind and that she has 2 more patients ahead of me. I said I don’t understand since I had an apt at 10. She had this look on her face like «uh oh» and said she would talk to the doctor.
I just don’t understand how EVERY time I’m here I have to wait over and hour to see the doctor when HAVE AN APPOINTMENT! I have an appointment because I have other things to do today. It is now 10:50 and I’m still waiting for the doctor. I AM NEVER COMING BACK HERE AGAIN!
The MA just came in and told me that she’ll most likely be another 45 min! What the fuck?!? This is so unprofessional. I hope they read this.

This place doesn’t even deserve 1 star. I got testing in a different location for STD and HIV testing and then went here for the lab results because it was closer. We made sure to call before hand if there were any hidden fees. When we walked in they refused to give us a copy of our lab results… like wtf I gave you my blood and pee. I have the right to see my results. We talked to multiple of the employees and they all shot us down saying that we would have to pay a $ 35.00 constaltion fee. I chose this health center because it guaranteed free HIV/​STD testing. I felt like this clinic tries to milk its customers for money. Specifically customers that do not have insurance.

This place is ok. What I don’t like is the waiting room for the patients are too small. I mean they can pass their disease to someone else. Some people don’t even cover their mouth when they cough.

Since I do not have insurance, I needed to find a place to get some blood work done and my mom had found this clinic. She had made me an appointment and she was told over the phone that they will not charge a few since I do not have insurance. My first visit was OK, I saw a physician assistant and it went fine and was able to get blood work done. Then for my follow up appointment, to get my lab results, one of the medical assistants ask if I wanted to be billed later for my visit and I told her I was told I was not going to be charged the 35.00 fee and she started having an attitude with me saying theres a fee and making all these rude comments to me. Then while waiting for the doctor to see me, they said that the results have not come in, and I had the lab work done 3 weeks before. They said they were going to call quest diagnostics office to get my results. I know that the results were in but they just made me wait a whole hour since my mom and I told them off about the office visit fee. People with insurance don’t even pay that much for office visits. I do not recommend this clinic to anyone, since its just a low down clinic who takes advantage of people, especially those who are low income and have no insurance. For those with no health insurance, I believe valley medical is a better choice, u have to pay a fee for doctor visits but they have better doctors and they seem to care more about their patients. I had to pay 70.00 for 2 visits and they didn’t really do much. Not Worth It!!!

The last time I went to this clinic was for myself at the Story rd clinic. I was not to happy with the results at this location. The Dr did not seem to be to thorough and did not seem to care about my needs and concerns. HOWEVER! Upon my 1 and half year old son having a off and on fever for 3 days and me not having any health insurance I called in to make a appointment. They did not have any openings at that location however they did at their new location. I went to this new location. First off they seen me fast! i don’t know if its cause they are new and not many people know about them or what but He was seen within 20 minutes! The Facility was super clean! the Ladies were so nice at the front desk. THE MAIN THING WAS ALL GOING TO RELY ON HOW THOROUGH THEY WERE! DR. KATHLEEN HENRY! was one of the best Doctors I have ever come across even when I did have health insurance. She took the time to inform me, she asked all my family history and background, and she took the time to really make sure she was providing him with the right amount of meds. Most of all she was patient even though my son was losing it and crying heuristically. I will DEFINITELY DEFINITELY DEFINITELY recommend this clinic and at this location and this DR most of all to anyone!!! I have not come in contact with a good DR like that in a long time like I said. EVEN WHEN I HAD THE BEST INSURANCE! Thanks to the team at this clinic on WHITE RD

great for those who don’t have insurance… $ 35 co-​pay… comparing that to the after night clinics ($ 60)… these doctors actually listen to you while you go and complaining thier ears off lol… the only thing is the waiting… but other than that no complains…

Took my parents for a Primary care check-​up. The wait time is bad even with appointment. But we were seen by Dr. Tran, who is fantastic. He was genuine and I could see that he was sincere. My parents liked him instantly. We will definitely go there just because of Dr. Tran.

Eh. I do not like waiting over 45 minutes when I have an appointment… After the wait, my weight and blood pressure was taken and I was led into a room where I waited, yet again, for the doctor. After a 15-​or-​so minute wait… the doctor came in to tell me they did not have the results I was hoping for from my blood test. … There is no way I just spent an hour waiting and was able to talk to the doctor for about five minutes…

I have not had good luck with this clinic. The service is really slow even if you have an appointment. The staff is hit and miss. some are nice but some are also very rude and quickly trying to get you out of there by making you feel very rushed. Stuffy waiting room and sometimes no where to sit. Take a book with you. Doctors don’t follow up with patients. This is the bad thing about clinics — you always have a different doctor each time so you always have to tell them what is going on. My advice is, if you can, get yourself a primary care doctor and not a clinic.

Great Doctors went in for a check up and they were very caring Doctors they helped me out since I dont have any insurance. It was 35 dollars for a consultation very affordable.
Although I do have to say, walk in’s are the worst I was there for 4 hours. I understand it’s not easy for them to attend walk in’s they are very busy so I completely understand why i waited so long.

Went here again despite my better judgement, and I needed some insurance forms filled out. Finally I saw a different doctor and he was awesome! I am only continuing to go here for Doctor Tran. He is very laid back, straight forward and LISTENS. OMG a doctor that pays attention? Who would have thunk? I usually get in and out in a timely manner with my appointments. The receptionists have their days, sometimes they are cool other times kinda bitchy but overall ok. As long as I continue to get Doctor Tran I will come here.

Their management appears to be improving their services. Recently they installed an LCD TV w/​movies on for patients who are waiting. Many of my clients go to them for services. Their doctors treat patients with dignity and respect. Very busy clinic, but they do a good job overall. A few mistakes and lag time for responses via fax. The wait times used to be an hour or so for scheduled clients. They’ve improved that to 15 – 30 min wait times for scheduled appointments. Walk-​ins range from 1 – 3 hr wait (so be prepared). Staff over the phone are a hit and miss. Sometimes they are attentive, other times they put you on hold for 10+ minutes.

ATTENTION THOSE THAT DON“T HAVE INSURANCE THIS IS THE PLACE TO GO. If you are going throiugh the unemployment in between jobs mode in your life and your needing medical attention, this is the place for you. I don’t have benefits yet, and I have a massive ear infection @ the moment. I filled out a form stating my current financial situation and they charged me a $ 20 co pay and they were able to see me. I got a prescription and was out of there in less than an hour. ALSO NOTE: THEY ARE ON 2880 STORY RD. NOW! They are across Home depot and right next to Fish City!!!