Starbucks

I used to come here whenever i was craving Starbucks. Parking was ok depending on the time of your visit.
Fast forward: i made a visit a few days ago and my have things changed!
The parking Lot had no lanes to park in due to the paint fading? Everyone just kind of eyebaLLed it and parked as best as they couLd.
The store didn’t Look too bad but the Line at the register was brutaL. We came in with just two peopLe ahead of us and yet there was such a wait. GirL at the register might have been new but then it just seemed Like she was sLow. It was hard for her to grasp our order and kept asking us to repeat– it was a frapp and 2 ice tea refreshers!
Her being on register backed up EVERYTHING. With 2 baristas on bar, one had to sLide over to heLp take customers orders. Kudos to the guy pushing out the drinks by himseLf– he did everything as quickLy as possibLe.

For being my first time here, it was pretty rude and unfriendly costumer service.
The barista gave me attitude for asking for a straw since they didn’t even restock them in the usual area, & they didn’t give me the extra cup of water that I requested for with my order.
Definitely would go to a different Starbucks in the future.

Compared to other Starbucks…
This one burns their drinks sometimes. I try to avoid this location. The service is good but not warm and welcoming like Brokaw’s or Capitol’s.
Outside seating is meh. It’s hidden, but no view. Just a busy city with traffic. The wind can get crazy too. Weak.
Inside seating is alright. Nothing special, just same old cozy Starbucks.

terrible experience. i never go to Starbucks because i think the coffee is absolute garbage, but my fiancé and I needed a quick breakfast before running errands. im obviously unfamiliar with the breakfast sandwich selection so i asked if they had a ham and cheese croissant. i got a confusing roundabout answer. i didn’t want to hold up the line so i said forget it, I’ll get this reduced fat turkey and cheese sandwich. when i paid, a different employee asked if i ordered the ham sandwich… i said no I asked for turkey. the employee who got my sandwich had the nerve to correct me. not only did she correct me, she did it with the worst tone and attitude ever. if you’re working in customer service, it’s your job to make the customer happy — not sass with them. i had to refrain from causing a scene because i was so in shock of the nerve she had. as if i needed another reason to avoid starbucks.

I love this Starbucks! Slightly embarrassing how often I come in as most of the staff knows me by name. Shout out to Ayel and Gina for being the most amazing baristas!!!
I am that annoying person who likes her iced coffee in a warm cup (I don’t like my hand getting wet from the condensation) and they always make my drink just right.
I am also loving how I can order ahead and just pick it up! Side note: the app needs a ‘notes’ feature so I can specify my cup type haha.
The only downside of this location is parking, but what can you really do about that. It is also busier on the weekends because of the Flea Market so if you’re in any hurry, time your coffee run accordingly!

This is OUR Starbucks, Esther makes our drinks perfect & is always so friendly when she sees us, she makes the visit pleasant :~)

Went to this location and ordered one drink and there was a loooong wait for a simple drink. That’s not the problem though, the real issue is very bad customer service. Baristas arguing with customers in front of other patrons is not a good look for a Starbucks. Needs some improvement when it comes to the employment and training process.

Watch out for a Barista named «Abby» she will refuse to make your drink the way you want it
Asked for a black tea with soy milk instead of water and she absolutely refused to shake my drink because dairy can’t be in the shaker… but soy milk isn’t dairy.
I tried explaining that to her but she insisted she couldn’t do it and i ended up with a terrible drink instead.
Thanks a lot, if any baristas who are actually knowledgable can please talk to this girl it would really make my experience better next time.
Thanks Abby, and thanks management.
Who ever runs this store really needs to train their employees better.
Please go over the memo about shaking anything a customer requests.

Worst Starbucks I’ve ever been to. Even other Starbucks I’ve been to that have messed up my name so often have been better than this one. Only reason I’m giving it one star is because of the way I behaved/​raised my voice with the manager, which publicly I apologize for. However… I still stand by as to why this Starbucks was a disappointment.
This is all about the customer service. Not only was I disappointed by their general unfriendliness on a Sunday morning, but I was extremely disappointed with employee who handled my order (who I found out was the manager later).
I had order 3 coffees and 2 pastries before this group of three who were ordering next to me. I saw the employee write down the pastries on bags and I trusted I would get my pastries very shortly because I never asked for it to be warmed up and I didn’t expect it to be. So I paid and went down to the other end of the bar to pick up my coffee and pastries. As I was waiting for my coffees, the group of three as I mentioned earlier were still placing their orders and paying. I quickly got my coffees, but still had to wait for my pastries, which I thought was unusually long. After waiting for a good 5 minutes, I asked one of the guys at the register about my pastries. The employee that took my order was right behind the guy and answered me telling me there were two people’s pastries that were ahead of mine that still needed to be warmed up. Even though I didn’t care to have my pastries warmed up, I didn’t question her method of wanting to warm up my pastries so I just said ok and went back down to end of the bar to get out of the way from the registers to wait a little longer.
Suddenly, those same three people who ordered their drinks and food after I had paid were passed their two pastries before me and then a few minutes I finally got mine as the group of three were walking out. Regrettably, I got really upset and spoke up to the employee who handed me my pastries, questioning why I got my pastries after the people that had left, when I was waiting for my coffee while they were still ordering and paying at the register. The employee’s excuse was that the person who was helping them was standing next to the display and had already placed their pastry orders on the counter even though I had already finished and paid ahead of them. In other words, she wasn’t efficient enough to get my order in the right line up and she put my pastries out of order… last in order.
After arguing with her for a while, I asked for her manager. Unfortunately, she ended up being the manager (whether or not that is true). So instead of apologizing for her mistake, she asks, «what do you want me to do about it?»
I wasn’t really looking for any compensations, but just an understanding that if you’re gonna make a mistake and make a customer wait longer than they need to for services, you should own up to it and apologize for it instead of making up excuses. AND, know how to keep your store organized and understand the importance of placing orders in the right timeline.
As for the «manager», learn how to be genuinely apologetic and thank you for keeping your cool for the most part.

For this Starbucks to be really full and new I give props to. I went in 2x yesterday and my first time was a good experience and fast service. The second time I just went in for a water. I asked for a venti water and the guy said he couldn’t do that but I saw someone order one in the morning!!! Whatever so I just went along with what he gave me. 2 tall waters and it took at least 15 minutes to receive them?! Really?

Not familiar with this area, but was nearby and saw a Starbucks! This Starbucks is sort of big and small, I guess the inside is a just a little bit smaller, but the outdoor seating is big :) Hmm there were three of those single couch chairs, a long table that you can share with others, and a few regular tables that seat 2 — 4 people. The parking lot is kind of small and you can’t really see the lines of the parking spaces, so be careful when parking! So, I went inside and amazingly there was not a line and I ordered a tall peach green tea! It was very flavorful! The workers here were quite nice too!

Great job Berryessa! I have been here twice and both times have been wonderful. The staff was super fun and really easy to chat with. Fingers crossed that this location will spice up this area and bring in better business opportunities.

Girl at register was really sweet, the guy who made my drink was saucy about how I ordered and needed to just keep his mouth shut! I’ll never return to this location nor will I have anyone I know go here! If rude people are your thing enjoy!!!

Staff is great but parking is a nightmare. Would be 4 stars if it weren’t for the parking.

Im here every morning! The staff is awesome… especially Rob! Its definitely nice to walk in… grab your coffee from a smiling batista who knows your name and exactly what your order is. ;) Makes me a happy camper everytime i come in!

Best star bucks location ever… person told me happy hour and gave half off so I gave that half as tips.
great service with friendly smiles

Wavers on 3 to 4 stars. Parking lot is WAY too small. It’s an oddly shaped parking lot along with being small. Once you pull in front of Starbucks and can’t find a parking spot, you have to go in reverse and hope nobody is behind you because there’s no through way to get outta there. Neighborhood isn’t the nicest there tends to be police at the 7 – 11 across the street.
A positive note is the outside seating area is quite big since no other store is shared on one side. Shady most of the time from the Starbucks itself. The outside seating area goes along the side of the Starbucks with windows. The other side is L&L Hawaiian BBQ. There’s a nice grassy area next to the seating area. I like that it has grass because sometimes we come here with our dog so one of us stays outside to let him walk around on the grass.
Inside is your typical Starbucks. There is some counter seating, which not every Starbucks has. There’s also a couple lounge type chairs. Bathroom is located at the very back as per most locations.
Staff here has always been nice and overall cheery asking how my day is going. I came on my birthday with my Gold Starbucks card for a free drink or food. The guy was so nice he saw that I was with my fiancé so he snuck in a second free pastry!

These guys/​gals always cleaning, but I had an issue, after cleaning went straight back to making coffee. UM? Well, you don’t touch my coffee, but you touch my cup, and utilities and equipment with dirty hands? So thus you transfer all your cleaning dirt, dirty towel, and dirty surfaces, trash, to me. Can you say infection? Yes cleaning includes cleaning yourself guys/​gals. Be sure to spend the 30 seconds washing off the cleaning hands as well. I asked them to clean up before making my coffee especially after cleaning, they looked at me funny, said they apologized, and I said, I am not in that much of a rush and would rather have to worry about a door handle then my coffee that goes into my body. I bet that will help them think about it next time.

I been coming to this Starbucks for years. I’ve never had a problem here. Always been good service. Only problem with this place is the parking some days it is hard to find parking especially on week end it packed.

I definitely love this Starbucks. Although it’s cornered in a tiny, dark parking lot, I feel this Starbucks has the best staff. They strike up a small conversation when you’re ordering and they’re kind enough to suggest a drink to you if you don’t know what to order. I don’t usually come to Starbucks either, but when I do, this is my go-​to location since it’s the closest to where I live.
The only thing that throws me off about this Starbucks is that their «Starbucks» sign isn’t lit up and it makes me think that they’re closed.