Taylor Automotive Service

Lady in the office was so rude. It was almost like she was trying to avoid me (a customer). I know where I am never going again!

I love this place. We have been taking our cars here since before Long even owned the shop, and he has been our mechanic for probably about 10 years.
He never surprises you with an inflated bill, he is absolutely honest, and if the work can wait, he tells you so. His rates are reasonable and the quality of work is superb. Plus, he is just a nice guy that always treats our family well.

This is one honest review. Long has helped me in my time of need. We had issues with our vehicle and needed work done ASAP! No one else was able to accommodate our needs on such a short time frame. He after checking with over eight repair facilities in the San Jose /​Santa Clara area, Taylor Automotive Service was the only shop who could get the job done. The only downside for me is that I live in Elk Grove, CA. and he is located in San Jose. If you ever need quality honest service don’t hesitate to give Taylor Automotive a call! I will be sure to stop by the next time that I am in town.

My car was shuddering and I needed some coils replaced and I took it to a different shop and they «fixed» it although I had the same problems about 2 weeks again later. This time I took my car here, and the owner was very honest with me and helpful. He helped me get money back for the cheap parts from the first place that stopped working, and he was able to completely fix my car. He showed me evidence of everything he was replacing. I was recommended to him from a co worker of mine and I am so happy I found this place. I will always be taking my car here from now on, while I am in San Jose.

Outstanding service! Friendly and patient. My front tire had a very slow but pestering leak. Every two weeks I’d have to put in air into that one tire. When I took this problem to the Dealer where I bought the car they told me to buy new tires. The Dealership mechanics/​service reps told me this after three visits. When I brought this problem to Taylor Automotive, Long took the time to explain what’s required, what is the range of your options, and what it’ll cost. He answered my questions and listens to my long stories of what happened. Anyway, he dunked the tire in water that day and pulled out two tiny staples. No more leak!

I have tried this shop twice. Both times the owner has been rude and short tempered. He does not like to answer any questions whatsoever. And the prices are high. I will not be trying a third time.

I come here every time I’m due for a smog check. He usually says the wait is a half hour, but it’s more like 15 minutes. Quick and easy.

I take all three of my cars to Taylor Automotive because I know I will always be treated honestly and fairly. Long proved this to me once again recently. I was having a problem with my truck and when he diagnosed the problem he told me I could take it to the dealer as it would still be covered under an emission warrenty I didn’t even know I had. He could have just fixed it and charged me and I never would have known but he was honest and looked out for my best interests. I’ve never been sold a service I didn’t need, and he’ll even let me know if I can delay a service to save money.

Honest! Honest! Honest!
LONG the owner is always so nice to me.
When I first met him, I thought he looked so serious. Now, as I got to know him, I know that he is truly an experienced and a very thoughtful person. He has been fixing my cars for more than 12 year++ through 2 different vehicles. Currently, I have a 10 year old I~30 Infinity so it is time for things to start happening. My car had been making funny noises and just stopped working on Saturday night. I towed my car in for LONG to take a look at it. Later in the morning, he reported that it was the alternator again. By the afternoon, he called said it was fixed. He had also noticed that the alternator was just replaced 11 months ago and had the manufacturer give him a replacement and he installed it for FREE! Wow! This was totally unexpected! How nice! When, he called for me to come pick up the car. I said «Okay, I have to go find an umbrella because it was raining. «He offered: «Do you want me to go pick you up?» I said: «That would be terriffic!» I work only one block away in San Jose Japantown.
LONG is the best! He will work hard on your car and offer you the Best PRICE. I totally TRUST him!

this place blows. don’t bring a unique problem to this shop. they’re only good for replacing parts. figuring out problems? fuhgetaboutit ! ! !
i come here with a problem. the problem? lost of power while accelerating after a cold start. meaning, after turning on my car and the cold engine warms up, it hesitates and can’t maintain any speed limit.
after they checked out my car, they recommended my distributor and crank shaft seal be replaced. also, my timing belt (not causing the problem but it needed to get replaced)
replaced it and still had a problem.
took it back and told them i still have the problem. they then recommended me to replace my spark plugs, spark plug wires and something else i can’t remember.
replaced it and i’m still having the problem.
took it back again and i’m super unsatisfied. i’ve spent $ 700+ and i still have a problem. i’m totally pissed off right at that point. the manager and tech knew it too. i wasn’t hiding any emotion. but i was calm and mature, not insane and unreasonable. i let them know that i feel like you’re ripping me off. so i asked them, what’s next?! the tech tells me, «i’ve worked on hondas for 20 years and never heard of such a problem. those years were spent at a honda dealership. the next and only thing i can think of is the engine computer. everything else looks fine». so i say «will this fix the problem?». «honestly, i don’t know — but if you get the part, i’ll install it and make sure you’re not charged for labor». so basically, i get the part, he’ll put it on.
i wasn’t cool with that. since i’m $ 700 unsure into fixing this, i wasn’t willing to shell out more money for another «i’m not sure».
well, if you’ve read my review on orchard supply hardware, you know i spoke to a more «experienced» retired mechanic who solved my problem without looking at my car. they don’t even sell auto parts there! what was the solution, in case you didn’t read that review, RUBBING ALCOHOL.
next on the list? i’m going back to this shop this week to share them this valuable information that they overlooked 700 times. i will update this review when i have done this… mos def ! ! !