Torrid

If you go to Forever 21 or Avenue you get exactly the same clothes for ½ the price.
I purchased online, they wouldn’t accept the returns in store (Is that legal?) But it is because the staff are untrained, sure they are really friendly, but totally incompetent. The online customer service is worse.
There is really no reason to be a consumer at this franchise.

Bought some items online… they came extremely late! So late, I ended up having to find other clothing options due to the need to wear them at an event. Per their return policy, I took the items back to the store and the store clerk told me she wouldn’t return them because they are online exclusives. This is NO WHERE in their return policy! Not a happy customer having to now pay shipping to return items.

The ladies of Torrid have wonderful costumer service. They are friendly, helpful, and knowledgeable about their products.

Finally a store that just doesn’t have clothes for stick figures! The gals that helped me were so easy to talk to. They weren’t pushy with trying to sell me something but when I was looking for a specific item, they were very accommodating. I will definitely be a repeat customer. Many unique items too!

Went in for a return and Erica REALLY helped me with deals, looks, and saving money. I’m only going back because she knows how to put together outfits and wasn’t pushing the sale. The last time I had gone in there the other workers totally ignored me. Nothing worse than a worker who is helping you and talking to others as if you were invisible.

This place has long lines. Ladies behind the register think they can multitask and forget or interrupt the actual customer they are helping, which makes the lines longer and none moving.

Thank you Torrid for always being friendly… for having a clean store… workers who actually ASK how customers are doing 1 or more times… Though when the store was at Valley Fair it was nice and clean as well. but now that you are closer to mi casa… my heart skips a beat for ya store!
:o)
Until we meet again… soon… cause I gots some Haute $$!
DaPuffyChica

Worst customer service ever. I walk in at 11am on a Sunday morning; store just opened with three staff members in store and no other customers but me… The staff is just lazy and useless; when I asked a question they were so reluctant to help
me that I just left the store. I seriously don’t know how they are still in business.

Let’s start off with «Jen» per her, she was the manager on duty 1141am Friday 10 02 2015, Colman location. What poor customer service!!! I went to this location 2 weeks ago to purchase some clothes for my daughter. The ladies that day were great, friendly, helpful and excellent customer service. One pair of jeans she chose unfortunately we’re the wrong size. My daughter walked in today to do a even exchange (the same exact jeans just different size) I was unable to go. My daughter spoke with Jen who told her that because she didn’t have the reciept with her she couldn’t do the exchange. My daughter called to tell me so I called the store. I spoke with «Jen» who repeated the same info I was told. I said we’re not trying to return the jeans we simply doing a even exchange. Jen was agressivly speaking over me while I was still trying to explain to her that my daughter wanted to exchange for the correct size! Instead of trying to make the experience pleasant, she told me that «I thought I made myself clear!» Who says this to a paying and loyal customer? ! I refuse to give or send business to Torrid on Coleman, and my daughter will resume to shop at the Torrid on Blossom Hill. This was my first experience with this specific location and most certainly is my last! Maybe corporate needs to service their managers on customer service and phone etiquette. If I could select 0 stars I would.
**** UPDATE: My daughter took her jeans over to the Torrid location in Oakridge Mall, they greeted her as she walked in the door, asked her right away if they could help her with anything and did, not only the exchange but allowed her to choose another item with her remaining balance. This is how people are supposed to be treated, WITH RESPECT!!! The way I was brought up, «treat people the way you would want people to treat you!» Kudos to the ladies at oakridge mall torrid. They have made this otherwise horrible experience turn out pleasent.

This is the closest location to me, I live in Hayward. I went in yesterday to buy clothes. I was not greeted when I walked in. I went around the whole store and not one of the four employees acknowledged anyone of the customers. I never experienced this in any Torrid I’ve been to. I will now shop online for this store. Sadly seems that customer service is lacking every where.

They had a great selection of clothes and sale items, but other Unilocalers are correct in saying their customer service sucks. I was in the store for about 45 minutes and not once did both of the girls working say «Hi» or asked if they could help me find something. I looked helpless and in need of assistance but they really didn’t seem interested. Even when I asked for a dressing room, she was a little rude. My experience as other Torrid stores are usually amazing, so this was surprising. When I asked one of the girls if they had any clothes that were Nautical themed, her response was «I don’t even know what that is» and when I tried explaining she still said she didn’t know.
Will I come back again? Probably, but I’ll make sure it’s something that I don’t need assistance with.

So I went to two Torrid stores this particular day, second one being this location. And compared to my previous visit two hours prior at Oakridge, the customer service here absolutely sucks. I’ve been to this location numerous of times, and there’s probably ONE time out of a handful that was actually pleasant because of a nice girl who was helping me (I wish I got her name so I could give credit where it’s due) — other than that, I get snubbed pretty much every time but my visit was because it just so happens that this location was closer to me at the time.
There was maybe three other women in the store, me being the fourth one to do a return. When I first came in, nobody greeted me like they had at Oakridge; would have been nice but I really don’t expect it as people could be busy. When I went to the register, there were two girls who obviously worked there who were just talking. One was working the register — who was off the clock and verbally stated this to the other girl who was beside her. She then informed me that someone would be right with me as she’s off the clock. I was completely fine with this, but just found it interesting how the other girl who was «on» the clock was just standing there as I was awkwardly waiting and then left to go in the back and then walked around the store. So I continue to wait. Then finally another girl (African-​American) came out of the back to the register to replace the other girl I’m assuming (sorry to describe them by race, I wish they wore name tags so I can name names!). And no hi, no hello. Good thing I was aware enough that her staring at me meant she was ready to help me or else I would have had no idea. It seemed like she was pretty much annoyed that I was bothering her to do a return. There was literally no audible conversation during my return, it’s almost like I was to serve her and not the other way around. Long story short, transaction was finished and still no «goodbye» or «have a nice day» or even a «thank you». I mean, I gave her my information so I’m sure she’s able to see I’m a «platinum» member having had spent an obscene amount of money in the last month so I kind of expect to be treated like a human being with a hi or even a bye regardless of my status. Otherwise, how else would I feel welcome?
If their attitude is driven by sales, I’m sorry I’m not dropping a grand in their store this time just to be welcomed. But I am getting my return on a giftcard to spend MORE money right? I mean knowing Torrid, a $ 30 giftcard is only a small portion of a future purchase. Bottomline, I can’t imagine treating customers like this at my job, no matter how bad of a day I’m having because A) it’s unprofessional and B) it’s just downright rude whether you’re on the clock or not.
So although Oakridge is a journey to get to as it is located inside of a mall instead of being a stand-​alone; I’d rather take my business to either online or to another location where the likelihood I’m welcomed is higher.

HORRIBLE customer service! Was never greeted or asked if I need any help. Mind you there were three employees chatting amongst each other at the register and the only people in the store were myself and a mother and daughter. I read they had bad customer service before visiting but I thought people were just over reacting. It’s too bad cause I really like the location and the selection they have. My advise for everyone is to go to the one at Oakridge the employees are really nice and helpful!

I don’t see why so many people are giving bad reviews on their customer service, to me it was great! Staff was really nice and helpful.
I came in today to do 2 exchanges, and working in retail I know how time consuming exchanges can be but the cashier helped me out so much!
I have never had plus size jeans that fit better than torrids jeans! Also I know it can be pricey but I’m a torrid insider member so I get a lot of sweet deals that keep me coming back! I normally do my shopping online but I really love the vibe & set up at this store so I’ll try to come more often!

I prefer to do the bulk of my clothes shopping online. Shopping is annoying, and I generally hate malls. Torrid has had some cuter items in the last couple years, and as such they have been receiving more of my hard-​earned cash. I am a Platinum member of their Insider’s Club, or whatever it’s called… which basically means they send me tons of coupons in exchange for giving them my business on a semi-​regular basis.
The first time I went in to this location, the service was AWFUL. I had placed on online (very large) order to pick up in-​store, because free shipping always sounds better when ordering impulse items at midnight. My m.o. was to pick up the order, hopefully have an employee explain the sizing on their current styles of jeans (as I never bought jeans here before) and gtfo.
I was flat-​out ignored by all three employees in the store for the first 20 minutes. I milled around, attempting to get someone’s attention, before deciding to try on a couple clearance items while waiting for an employee to look up from her cell phone and offer assistance. So, with items in hand, the universal sign for «I either want to buy this shit or try it on,» I was left to wait another 15 minutes directly outside of the changing area, in front of two employees who continued to ignore me. I did verbally ask for a room when one of them took a break from their personal conversation, and received no response. When another one of the employees finally looked in my direction, I again said I needed a changing room — and also had an online order to pick-​up and a few questions about sizing. She opened the changing room and walked off, without offering further assistance. Was the store overrun with customers, giving them a somewhat passable excuse for the shitty service? No. There was only one other customer present during that entire visit, and because she was what a rude person might assume to be a bigger spender than me — she did receive considerably better service. Fun fact — in the end she bought nothing.
After trying the items on in the changing room (during which, no one checked up on me. pro tip: making sure people are trying on the right sizes leads to more sales), I went to the counter. I asked for someone to retrieve my package. One employee said someone else had already gone to get it. I politely informed her that I hadn’t given anyone my name, so it would be impressive if they knew which box to get… After they pulled up my account and saw that I spend a LOT of money here and have tons of Insider points, suddenly they became notably more alert. She asked to see my ID and tried to quiz me on my address. Twice. I will pretend it was to be extra diligent, rather than because they were prejudiced. I tried to ask both employees at the counter for information about sizing one last time and got nothing. Finally accepting that zero customer service would be happening that day, I took my order and left.
I returned a week later, to exchange a couple items — because SIZING — and hoped that an employee would be interested in helping me find the right size on this visit. No such luck. There were three different employees working and while they weren’t as bad as the first group, no one wanted to help me find out what size actually fit me. I did ask. And got nothing. I found that weird. In the end, one employee at least did the exchange properly (for a size I guesstimated)… which is something.
I do not know why people get into retail if they cannot stomach customer service. Summary — go to a different location if you want a better experience. Or if you know your size, stick to ordering online. This location isn’t worth the hassle.

I was very apprehensive about coming here based on the Unilocal reviews. I haven’t been to Torrid since it was at Valley Fair because I don’t tend to venture outside my 5 mile bubble. Thought I’d give it a go though because I needed some bras and shirts.
I was very pleasantly surprised by the customer service. I’m a tomboy and wear sports bras all the time, cause let’s face it, when you’re fuller figured trying to find bras that fit properly is a nightmare. I’ve always had good luck at Torrid.
I had no idea what size I am anymore since my weight fluctuates like a yo yo. I had Christina help me out by measuring me. Looks like I went down 4 band sizes and 2 cup sizes since I had last been here. Of course, nothing seemed to fit me right so Christina brought me bra after bra after bra. She even brought in her co-​worker, Veronica? I think to see if her measurements were different, they weren’t. So FINALLY after I’d say a good 45 minutes I found one size that seemed perfect. Haullejuah! Bought 3 of those bad boys and decided to keep shopping. Bought some panties to match my new bras, and even some lingerie.
I wasn’t impressed with their clothes selection at all, but there were a lot of women in there buying clothes, so it must be good to some people. Hence, why it’s only 4 stars. Plus, the prices seem a bit high.
However, at the end of the day I thanked God for Christina because I would have no idea where to even get started! Had no idea what panty size I was either since they have a different sizing system. She helped me with that as well, in addition to some recommendations after asking me what kind I preferred wearing.
I ended up spending $ 200, but saving $ 75. I only intended on getting a couple bras but their sale offers were too good to pass up. So I’ll be coming back, out of my bubble in the near future. I just hope Christina is working! LOL

This store has amazing customer service. I’ve never been let down. Today, I had a return and they handled it with ease and opened up a second cashier with two people in line. I can’t forget to mention the beautiful clothes they have here! I spent some Haute cash and got out with 5 articles of clothing for under $ 100! I love Torrid! It’s so nice to have a place to go shopping for plus size clothing that makes me feel gorgeous!

I’ve only been to this location twice, but I’ve had great experiences both times. The employees were different each time. I was greeted as soon as I walked through the door. Maybe I’ve just been lucky, but there wasn’t a crowd at all during either visit, so I didn’t have fitting room problems or customer service problems like the other reviewers. I came in to exchange some items that I ordered online. Reps were knowledgeable and quick. It was easier than I expected, and all were pleasant to talk to. I actually like the way this store is set up better than the Oakridge Mall store. Better visibility of all items. So, thanks!

While shopping here with my children today. First Kershi just starred. When confronted. She replied I thought you needed help. I replied it would be best to just ask, then to stare.
Jessica then asked do we need help. I replied no I’m ok. Thank you anyway.
Jessica then preceded to follow my children and I to each area of the store that we browsed at.

Customer service is awful here. I waited about ten minutes just to get into the fitting room. When I asked to be let in, the girl was pretty rude about it.
Clothes are cute but ridiculously expensive (a button up shirt for $ 50?!).
Can almost never shop here because the sizes are too big. Even the size 0 runs huge.
Second star only because of their sale stuff.