Toys R Us

The customer service here is a joke. I can confidently say that it’s my worst experience yet with retail workers. My cousin and I stopped by to do some browsing. This was also our first time here. We then start playing with the Styrofoam swords, immature… yes, but one of the team members told me to «chill out» and then yanked the swords out of my hand. Very inappropriate and unprofessional. There were so many better ways to approach the situation, but i guess he jist doesnt know any better. Not only did I already feel unwelcomed to the store, the worker went out of his way to treat me like I was 5. They definitely hold the standards low for customer service. I don’t blame him though, he probably doesn’t have much going for him. Then this lady who seems to be the manager confronts us and asks us to leave. So I just headed over to Best Buy for my video games.

A special thank you to Jesus S. My husband and I stopped by last Friday night (30 minutes before they were about to close. sorry!) in search of a convertible car seat. Jesus happened to be in that section and was helpful and patient. He was very knowledgeable about all the different selections! He gave us a lot of information and helped us pick out our car seat. We’re very happy with our purchase and glad to know that great customer service still exists. Thank you Jesus S.

The cLosest Toys R Us Location to me and i guess its an added bonus that Babies R Us is convenientLy connected to the toy store.
This Location doesn’t offer the best prices but they sure have a whoLe Lot to choose from.
Im quite sure you’LL find whatever you are Looking for and if aLL eLse faiLs– there is a Target a few stores down.
For the most part this pLace is cLean and workers are heLpfuL, just be prepared to wander around untiL you find an empLoyee.

We went in to use a $ 10 rewards gift certificate that expires on Monday. I challenged my son and his friend to each find a toy priced at $ 10 or less. We went through EVERY aisle. They were able to find a few little items, nothing big.
Yesterday, they had a special NEXO KNIGHT LEGO BUILD. We missed it. We asked an employee on duty if they had any free leftover kits. They did! The boys were in luck. We have gone to a few free Lego build events in the past. It is pretty well-​organized. The kids always have a blast. Of course, it gives us a reason to make a purchase in the store.
This is not my home Toys R Us store, but it will be going forward since they PERMANENTLY closed the Winchester location. I would give them 5 stars if they actually displayed their toys along with the correct tags. That is my only gripe with the store. The employees are pleasant for the most part. On one occasion before Christmas, there was a woman who looked a bit high on some type of substance. She never smiled or acknowledged me. I was returning a gift. I had the receipt, original credit card and my ID out. She still asked me for everything… even though it was right in front of her. She creeped me out a bit. I haven’t seen her since.

On my way to a little boys birthday bash I stopped there to buy a gift. Upon asking if they offered complementary gift wrapping the guys answered «we ran out of it but feel free to buy some!»
You are a TOY STORE, people (grown ups) buy mostly GIFTS at your store and you ran out of it?
Open one you sell, offer old news paper ANYTHING! What kind of costumer service is this?

Surprisingly well-​stocked! Despite being haunted, this location has a lot of board games that you have been searching for but unable to find elsewhere unless it’s on Amazon.
The staff here is extremely friendly and knowledgeable about the products and their whereabouts. I’ll definitely return here.

Had the best experience at babies r us at the plant in San Jose!!! Took my defective Baby Trend stroller for an exchange last night and with the help of an employee by the name of Jose G. I had no problem!!! After a long 3 hours of debating on different strollers I walked out with the wrong one! Feeling silly about coming in today for another exchange, but I did anyway thinking I was going to feel embarrassed that I was being a difficult customer… low and behold Jose was there again and had no problem exchanging everything I bought last night for the lastest Evenflo Stroller that I just love. Shout out to you Jose for helping me and my family and going above and beyond!

Purchased a Razor Jr. crazy Cart for Christmas & after one use, it stopped charging. I phoned TRU & spoke to Martin who confirmed that I could do an exchange even though I didn’t have a box. He even confirmed that they had one in stock. When I came in, Vanessa G. immediately helped us with the exchange. She was aware of the issue also. After deciding to purchase the protection plan, Vanessa had us in & out in less than 5 minutes.
What a great & efficient experience! Thank you for communicating with each other to make this such a fast transaction!
Keep up the good job!

Worst customer service, went here tuesday night to purchase a samsung tablet for my daughter, the guy in the electronics dept. (Didn’t catch his name) was no help at all. I showed him the tablet i wanted and he went over to check and told me they are all out of stock and walked away.
Soo, i asked can you please check another store, the one on winchester blvd. He goes «thats store is closed down. Its been closed down for awhile»
Umm what? I was just there the other day! Then he says «they dont sell tablets at that store»
So i said okay can you check the fremont store.
He again Replies «no they dont sell tablets either»
«The only store is redwood city»
This guy wouldnt even check for me. Acting like he knows it all, so i calle winchester and fremont and guess what they both had it!
I dont understand what this guys problem was.
I will definatley be going to the fremont store from now on!

Looking for toys? Why, of course you are! This place is a kids dream come true! Toys Galore! It’s also very neat every time I’ve come here. I even showed up on Christmas Eve and it wasn’t even bad! Impressive! They have everything you’re looking for and appear to be very well stocked all the time. When in doubt, go to Toys R Us!

Customer service is REALLY BAD!!! We bought a car for my son and payed for them to assemble it. They were supposed to take one day but they sayd they were too busy, so they would take two days. I called two days after and after ten minutes on the phone they told me it was not ready, but it would be on the next day. I went there and guess what? It was not ready. Next day it was but the guy who gave the car to me sayd it didn’t come with an instruction booklet when I asked for it. I was in a hurry so I left and then thought: «IT HAS TO COME WITH THAT INSTRUCTION BOOKLET!!!» So next day I went back and told them their employee lied to me. He appeared with a funny face, like laughing at me and told me he would go and check to ser if there was a booklet. He found it and instead of apologizing he just left. The lady at the customer service counter made the same face and when I told her they should be more careful because those toys ALWAYS come with a booklet. She gave me this sarcastic laugh and turned around!
I will NEVER go back to that store again.

Average. The zone is always rough here as you can see by the pic
Always have iced experiences here so thus the reason for average.
Kids have a blast but finding help on the for can be difficult at times.

My wife and I were trying to buy a baby stroller at this location but they were out of stock. MELODY was so kind to assist us in ordering the stroller for us in store. She was able to match the current in-​store promos because it differed from online and she made my daughter’s day by giving her a «Shopkins»! Thanks Melody! You made our experience worth while!

As a kid, I loved Toys R Us and for some reason I remembered it being a lot bigger, but then again, I was a tiny human, so everything looked big at that point. My kids on the other hand love coming here and looking at toys. They can spend hours playing and not wanting to ever leave. This location is smaller then some of the ones I have seen, I think it’s probably because of the connected Babies R Us.
We came here a couple of nights ago just to kill some time because we had a meeting around the area. The kids looked around and each wanted to buy something. There were no employees around the area, they seemed to all be up in the front register/​customer service area.
When we were ready to check out, there was only one register open for purchases and one register open for returns. The rest of the employees (about 4) were just standing behind the counter of the returns area. At the check out, there were at least 2 customers ahead of me and 2 in back of me, you would think someone would open up another line to get things moving. Seemed like a lot of the employees were just chatting back there.
Overall, this please is just ok. It is a hit or miss on the level of customer service. Sometimes it’s exceptional and sometimes it’s just alright. This time would be A-​OK.

Every time I come here the emotes (if you can find one) treat this place like a social event. They are on a cell phone, huddles together talking in groups, etc.
One cash register open so there is always a line. This place is consistently bad. The only time I come here is when my other two choices of stores does not have what I am looking for… coming here is just not worth the hassle.
Today was no different. Could not find a person on the sales floor but see four people laughing and joking around a cash register (which was not open BTW).
Most and corporate will never read this nor take a ti on to try to corrext… just makes me feel a little better to express my displeasure with this dtore.

This review is for Babies R Us and not Toys R Us. I did my baby registry here and the store associates who handle this are extremely nice, professional. and personable. I forget her name (sorry), but she really took the time with our registry and answered any questions. We went back a few times to update the registry and I received the same type of customer service. I really like their year registry policy with duplicate gifts– no receipts required! We just had our baby shower, and I am looking forward to the easy, no receipt store credit on the items we registered for. I wish the store was a bit more organized, clean and had more options, however, being able to add store products online was very beneficial and cool. I would recommend this Babies R Us to preggo mommies in San Jose.

Prices are outrageous but hey, the variety makes up for it absolutely!
Customer service was really great, I was helped out in car seats by a gentleman named Kevin. He was very knowledgeable and knew what he was talking about. I was shown all the types of carseats and stollers, even some i never knew existed. He took his customer service skills to the extent, going beyond expectations out of his time to demostrate the products. After he was done talking, I forgot to tell him it was for a baby shower’s gift, his face was priceless — in a cute way. Someone with no kids and knows that much, that just says the store train their employees very well. But hey, the information i learned that day will surely be remembered and will be put to good use one day.
Drop by carseats and ask for Kevin, you will not be dissapointed — garuantee.

My kids love this store and can spend at least an hour in here. Me, on the other hand try to stay away from this place. But, since I have kids, that’s almost impossible.
Decides to come here because the kids new exactly what they wanted to buy. Surprisingly, we were only in here for less than 30 minutes! We asked an employee where we could find an item and unfortunately, they only had 1 left.
The place looks pretty clean. It’s a huge store. Don’t even think we walked thru ½ of the store. (That’s fine with me!) There were lots of registers open and parking is plentiful.

This is for Babies R Us.
I really like this one. It’s nice and big and is always so clean & organized.
Depending on when you go (like a weekday) You’ll have better customer service.
When it’s busy, you can tell that they’re not as attentive as they would be when it’s slower. They will help when you need it though.
I also feel like they always have items in stock as well. I also like their hot price deals.
TIPS:
If you have formula checks, they only accept 2 per transaction. So I’d recommend coming with someone and have them purchase as well. They started asking for ID’s for the check vouchers. (It was ok because I still gave them my ID while my mom paid with no issues.)

Noelle’s Unilocal Notebook 2014
essential quick info:
Phone
(408)292−5140
Hours
Mon — Fri: 10:00 AM — 9:30 PM
Sat: 9:00 AM — 9:30 PM
Sun: 10:00 AM — 7:00 PM
This location is a Toys R Us that’s also connected to a Babies R Us. What I like best about this location is the fact its near Target– so sometimes it’s a one stop shop.
The customer service is hit or miss at this location– sometimes is friendly other times it’s non-​existent. The one main issue I have about this location is they usually only have one cash register open at a time despite a long line of customers waiting to check out. After shopping here for the past 18 months I’ve noticed that they do not have items fully stocked– i.e. baby food like Plum Organics or Medela and sometimes diapers. If I’m already in the area I will stop here if I need anything. My first choice for Babies R Us is the location on Blossom Hill Road as they are always fully stocked, customer service is better and they usually have more than one cash register open.