The Home Depot

Saturday equals home projects which means a trip to home depot is usually on the books.
Went through the self check out after my shoppers ng and headed put the door. As I got to my car an associate was quickly approaching me… oh me gosh I was thinking. Turned out u had accidentally left a small item behind and they were running to catch me.
Nice.

It is a rainy day which makes everything more gloomy to begin with. I need a tall ladder and home depot is the closest place. I purchase the ladder and get it all situated in my car… a sight to see.
I get home and get everything situated… and it (or me) is too shirt. So back to home depot I GI.
To be frank I was kinda already not happy and was expecting some issues with returns. To my surprise… not the case.
I was greeted with an employee with a big smile and the process was soooooo easy. This is exactly what I needed to right my day.
It s nice to see a big box store just make things easy for people.

I just saw a great story on NBC Bay Area news about Home Depot donating materials and labor to help out the homeless shelter down the road to build a kennel for homeless pet owners dogs. Way to go depot!!! It’s nice to see a large organization giving back to our community!!! Thank you!!!

Thanks to Anh Thu Vu in garden for finding my car keys lost in blossom hill store on February 21^st. You are a dedicated employee, and saved the day for long time customer Mark Smith

This review is for Sam and Jose! They totally went above and beyond to help me out. I wanted 4 copies of my Toyota key and Jose couldn’t find the right match. He mentioned it was his first time and afterwards asked two other coworkers, one of them being Sam. When Sam discovered the key I needed was out, he grabbed a huge ladder to check back stock.
I totally felt like such a bother because we had already accepted there wasn’t any. I wanted to show my appreciation because typically any other employee would have given up there.
He ended up finding many copies in backstock, and I saved time and gas opposed to venturing out elsewhere. So thank you to both, excellent altruism and customer service.

Really bad customer service in flooring I was trying to buy some windows and blinds and Windows purchase was awesome!!! But Flooring service was really rude and the person that was helping us was so unprofessional he was cuzing he was rude and since he cut one of the blinds I ordered wrong he decided not to do the order anymore I told him if I can talk to his supervisor he said yes go ahead so he didn’t care I was super mad so decided to leave! Home Depot should have people with better customer service!!! And this was done in flooring section!

After thousand of dollars of purchases at this location, remodeling two homes completely I will never shop there again. Not to mention our gardening supplies.
Do no honor their price match policies that are right at the front door as they enter the store. Claiming an item was a special order, but they could deliver it on the 11^th. So special order items can be delivered within 2 days.
— They do not honor their OWN advertising
— False claims to get consumers to purchase through them
— No customer service
— Horrible management (ROBERTO J.), that attempts to find loop holes in their policies
They even verified the pricing verbally with the store that I purchased from, found out because I called in to see if they can deliver earlier or if I can get on a cancellation list for delivery. Had to provide the other store my invoice and they spoke to the same person that I did. We both had a laugh.
Never wrote a review for a past horrible experience with the carpet being installed by them, as I received credit back and called it a learning lesson. Trust me, they are going downhill consider going elsewhere for larger purchases. The only thing they sell good is nails.

This review is for the Millworks (doors/​windows) department. Great service, especially compared to Lowe’s off 880/​Brokaw. I spoke with Alex, who was very helpful in explaining the variety of doors and price ranges. He gave me a lot of magazines to look over and was happy to show me items on the computer and walk me throughout the aisles to look at different doors. Customer service was excellent!

The paint department team is nothing short of amazing! They go above and beyond every time to make sure the colors and blends are perfect, by further customizing off the tiny color cue cards. Plus they are super helpful with time and money saving tips to get the job done right, without belittling women clients.
BEST OF ALL. you don’t have to hunt then down or wait forever to get helped. Big Box Store gets it right!

Yesterday (Nov 14^th, 2015), I came here to buy some paint. I met a black man in the paint section, and he was pretty nice. Because this Home Depot is quite large, so the check out counters was a little far away from the paint section and because this was the first time ever I’ve been to this Home Depot, and also because I was mistaken the service counter at the paint section also do the check-​out function, so I had to walk around a little bit to find the check out counters. But the woman on the speaker just keep abusing me with her voice. Why? Because she thought nobody could hold her accountable! She didn’t seem to care about the customers at all. We, the customers, are the ones who pay her salary and everybody there’s salaries. If she and they don’t want to do business at all, why don’t she and they shut down their business! Dare to do that, evil people?

The place to go for home improvement. Some keys cut. Power tiols. Other supplies. The team works hard here to help you find what you need and help you make a good selection based on your need and how you are going to use the tools.
It is convenient and reasonably priced with good service staff.

I have one simple question. Do they cut acrylic panels. I was hoping to get an answer over the phone, so I won’t have to go all the way to the store to get a yes or no. Apparently no one answers phones at any of the home depots. I spoke to one associate at the story location after holding for 20 minutes & he asked me how to spell acrylic. Yup, there’s that.

Good collection of everything you need to build a house :)
The only con is the lack of stuff. It’s hard to find someone actually works in the section to help you. Just like all other Home Depot I guess.

When telling tool rental about their tool falling apart mid job, the associate laughed. It was horrible customer service. Never going back.
Midway telling the manager about the same incident and was frequently interrupted and questioned about the task. The associate I originally rented the tool from had known about the project and suggested the items to use. They are just a bunch of kids off the street who take no pride in their work. There is lack of training in customer service and otherwise. I think I’ve given up on home depot. I’m gonna try Lowe’s.

Sooooo, everyone hates their job here! Asking for help is clearly not tolerated! I just had a question about a shower head and I was sighed at and ignored like I should have already known! Customer service is truly lost at this location! Unilocal needs to offer a 0 or negative star for locations like this because I feel like 1 star is still me acknowledging this business as a BUSINESS. It really shouldn’t be.

Its all about the flooring department at this store. «Melissa» is a gem. She works hard to make things right for the customer. She got us back on track against the odds. I was ready to never order another thing from Home Depot ever, even if the client wanted it, I planned to find work arounds. Everything kept going wrong on Home Depots end from the credit card scam problem causing us to lose a timely order without notice to serious issues with their online to them double charging us at the cash register. An HD nuthouse week. As a builder/​remodeler I have had some bad experiences at Home Depot, but the last couple years have been a cluster. I like their environmental policies, FSC wood, pricing, paint etc so I was bummed to be through.
Melissa and her team were downright professional, human and on it. A breath of fresh air and the difference between my Pro Rewards card and the shredder.

I am soon tired of coming here first thing in the morning before opening and EMPLOYEES HAVE ALL THE CLOSE PARKING SPOTS. not something I appreciayr.
Basic respect for your customers is expected.
Then you go in the store… sparse people and point you in three different places to find something.
I find the store organized but the team disorganuzed… at least the morning team.

I don’t like going to Home Depot in general but seriously this place is terrible. Lazy workers who stand around and direct you to go elsewhere to get help.
Im actually standing at the customer service desk and my wait time had been 15 mins. There’s supposedly a girl I’m supposed to wait for but she has yet to be seen. The girl that directed me to this side is standing there twirling her hair while the phone has been ringing for I’d say 3 minutes straight. I want to scream pick up the damn phone!
Rude incompetent workers. I’d try the home depot on capital expressway instead.
Wait time now 20 mins just to pick up an online order! With one person in front of me Seriously?!

As Home Depot has become somewhat of a «home» for me lately, it was great to come in here and meet some awesome sales associates who were super helpful in getting me exactly what I needed. Unlike going to the mall, I have a list of the things before going in. Otherwise, I too could get distracted by all the pretty things. If all of you girly girls are thinking to yourselves what could possibly be «pretty» to buy at Home Depot, try doing some home renovating and you might just change your mind.
Walk by the kitchen area and see all the sleek looking cabinets. Check out the bathroom section and marvel at the great vanity sinks and modern looking faucets– not to mention all the different tile designs. Do you have a backyard or patio? Saunter over to the outdoor section and you might catch yourself staring at the wood fired pizza ovens, portable fire pits, or endless array of grills. See? I think I just convinced you to take a little tour of Home Depot.
On this visit, I was looking for grey colored grout, a piece of metal bracket to mount my drapes with because the existing ones would no longer fit (too long to type out here), and a simple garden hose.
The sales associates happily pointed me out to all of the aisles where I could find my stuff. My toughest part was finding a way to mount my drapes onto the wall since my existing brackets would not work. Without going into a long winded explanation of what happened, I will say that I had a team of three associates explaining to me in great detail all of the steps to install my drapes. One of them was also kind enough to draw me an illustration to tell me where to drill the holes into the bracket over a «rosette» piece that I also purchased in store.
Everyone was super kind and genuine. Most importantly, they didn’t make me feel like the biggest dunce who had no idea what she was doing. (Even though I really didn’t).

I feel like you can come to the Home Depot for all things related to your house! I mean I found bathtub scrubs here!
I think the workers are fairly nice. I always seemed to ask questions when I get to the Home Depot. Probably because it’s so big and there are so many tools and accessories in this store! It’s hard not to get lost. Not all staffs here are knowledgable in all areas so they might transfer you to other staff who can better assist you with your questions.
It’s always fun to look around the store and think of what you will build or paint next!