Tuan Van Phan, MD

Everyone complaining about how the workers don’t speak English well and the wait is too long needs to understand that the business is centralized around a Vietnamese community and it has long waits because it’s extremely popular. If you want a place where it’s more expensive and everyone speaks English fluently, go to Kaiser. Most people who commented earlier don’t know what it feels like to not know english well and struggle to find a place where the workers understand and can help you. You can’t just complain when someone doesn’t speak English well. They have a family and bills to pay also. About the long waits, popular and well liked places have a lot of customers. You don’t complain when you’re waiting in line for a good deal or good food, do you? Check ups and shots aren’t exactly quick either so it make sense for there to be long waits. If you ask anyone waiting in the room, they’ll say that they love this place. Why? Because not only is it cheap, the workers are personal and friendly with the patients. I don’t know about the ladies in the front but the ones in the back are super helpful and nice. I always hear people asking for Trang (I think). Anyways, I’ve been going to this place since I was a kid and I can say that the good outweighs the bad in this case.

I’ve been going here since I was a child. So my family has grown very close to the staff. However, 98% of my visits are usually unpleasant.
Long wait– despite having an appointment. You do not feel like a valuable customer here but rather seen as a nuisance. My last visit was HORRIFYING. I paid $ 25 for essentially the worst experience of my life. The doctor I had breached the HIPPA standards and refused to give me a health check up. He signed me off and I had to beg to have him take a look at my sore throat. He blamed my sickness on hygiene and prescribed me mouthwash. Another doctor at the office was nice enough to give me a legit check up. She had to sneak me to the back room to avoid the other doctor from seeing me. Turned out I had a severe throat infection and needed antibiotics.
Before I left– the original doctor I had asked me if I knew why he was yelling at me and why he can’t give me a check up because it might discredit his practice.
I was afraid to stand up for myself at the office especially because it would reflect badly on my family. But the doctor I had shouldn’t be allowed to continue his practice. Please research other options before considering this place.

Front desk is rude but the main reason why you shouldn’t come here is because the doctors misdiagnosed me and the front desk would rather close the office and leave on time than give you potentially life saving news.
I was misdiagnosed with constipation when I only experienced one symptom of constipation. They then recommended that I get an ultrasound to rule out more severe possibilities — I will simply mention the results were one of the later. Then the front desk risked my health by «recommending» that I come in the office for my lab results and paperwork the following morning; they called 30 minutes before closing (I was less than 10 minutes away). Luckily I didn’t listen to them and went in their office the same day, and got immediate care from another physician. I’m not illness prone but I’d say, «better safe than sorry.»

I have to agree with all the other negative reviews. Extremely rude rude rude! The front receptionist needs to change their little attitude. I just came here to get some forms filled out for my nieces school. The middle age lady was so stuck up as if shes so busy it cant be done right away. Dr. Pham needs to prescribe his employees some chill pill and get with the program. Front desk means you need to have CUSTOMER SERVICE skills which these people here do not have. Thank goodness Im not their patient. If you have a choice, go somewhere else!

Terrible service, one of the most worst places I’ve been through. And the fob ladies who works in the front is so rude and don’t know wtf there doing.

Started going here because of the reviews but The ladies that are in the front are so fucking rude. I called to ask them to fax cvs my prescription because I was on vacation and in need of a new inhaler. They refused to do it. Told me to call my family to do it for me. If I had someone that could do it I wouldn’t call your rude ass. Never going back!

Dr. Phan is nice, but those ladies that work for him need to change their attitude towards their patients. So disrespectful and rude!!! They don’t like to answer any questions from their patients over the phone. Worse service I’ve ever seen.

Been going to Dr. Tuan for over 5 years now. Turns out the only reason i ended up going to him is because my medical provider randomly made him my doctor to see. I enjoyed the service very much so i decided to stick with him.
I’m probably one of the few who enjoyed his old office rather then his current one. Main reason was because there’s a pharmacy right next door so after you get your prescription from the doctor you can walk next door and get your meds. I know there are two pharmacies in his new area but the one i’ve tried i haven’t really been impressed with.
Another thing is Dr. Tuan has several other doctors helping him out. As of this post i’ve seen a female doctor, an older doctor, and a younger doctor. I’ve been to all three and i’ve felt no difference in terms of the knowledge and quality of service.
One thing i enjoy about this office is the fact that they have walk in appointments monday through saturday. Now of course that means they’ll be a long wait… but i found that some doctors could take days or weeks to get an appointment. As mentioned by other folks if your uninsured this place is good to get some treatment at an affordable price.
One last thing: even though this is generally a Vietnamese doctors office, you don’t have to be fluent in vietnamese to come… so don’t feel intimidated if you dont. they will treat you just as well whatever language you speak.

I’ve been going here since I was a whitty little baby/​girl, since his old office was at Senter Road, and Dr. Tuan has always been my go-​to doctor! He is an elderly man and has been working in the medical field for a very long time.
Yes, the office is run more towards the Vietnamese community (though I have seen non-​Vietnamese patients stopping by), and you will almost always see a long wait to see the doctor. I recommend coming very early in the morning if you don’t want to wait very long. They do accept appointments, but not last minute appointments, most likely you will have to make it a week in advance.
The nurses there have been working for Dr. Tuan for a long time and they are very friendly. The copay here is reasonable cheap compared to other offices, but it has since gone up over the years. Currently, I believe I pay $ 15 to see the doctor, up from $ 5 or $ 10 in year’s past.
Just a notice: Dr. Tuan’s office has several other doctors besides himself. As I recalled, I believe there are at least 3 other doctors working there besides Dr. Tuan because he has reduced his hours over the years, understandable because he has worked for a long time. I believe he usually works in the morning on some days, but not too sure. I’ve also been seen by 2 other doctors, the lady and the old man, and they are also exceptional good.

I’ve been going to Dr. Phan since middle school when his office was over on Senter Rd. and he is the only person I trust with my physical well-​being.
Back in middle school, I had reallyyyyy bad acne (for Asian standards) and Dr. Phan told me to stay away from milk. My mom thought it was stupid advice and urged my growing body to drink more milk. Helloooooo acne.
The office and atmosphere is geared more towards the Vietnamese community since there is a TV in the waiting room playing Paris by Night and Asia videos. But it really helps when you’re there with your family.
Copay has always been $ 10, the medical assistants have been working with Dr. Phan for many years… and on the days where Dr. Phan is working, his wife is the office manager and she is as good as they come.

To be honest. They doctors are ok but the staffs are very rude and horrible. These staffs need to get a lot more training. The way these staffs treat their patients are exactly like staffs in communist hospital back in Vietnam. Please Doctor Tuan, I know you have a good heart, but you need to educate and check with your staffs so that your good deed is not washed away.

first time at this medical establishment and it won’t be the last!
Doctor Tuan is a witty elder man with years of experience tucked away. he will not hesitate to give you his input and sugarcoats nothing, so you can always expect to hear the truth.
if you do not have any type of medical insurance, don’t freak out. first time patients are only charged $ 20 per checkup! after that it’s reduced to $ 10. unbelievably affordable for families with any amount of income.