Vision First Eye Care

My daughter and I were both new patients at this store. Dr. Tran was our doctor and she was helpful in explaining my eye condition. The front receptionists were all kind especially the young lady name Jeanette or Jannet. She was very friendly and attentive to us when we were trying on frames. I remember she was the same girl who assisted my fathers frame repair. She called us to pick them up right on time. I will come back here in the near future and possibly recommend this place to others. They also had a good selection of frames so my daughter was excited about the one she found. Good service and experience here. Highly recommended.

Truly worst place to come for glasses. First off display cases are empty and have a small amount of nice frames. Then after placing my order took for ever for them to come in. When I called a number of times to check on the status the answer I kept getting was a clueless I don’t know or I’m not sure everyone there seems so clueless and unsure in what they are doing. this will be the last time I ever do business with them!!!

Worst customer service ever. Asian lady dr (I think her name was Sydney or Cindy) had this tone that came off as rude AF!!! She needs to smile more, and be more friendly or something cause the way she was talking to me had an attitude and I really wanted to punch her in the face. Lol, im just super frustrated. Seems like the owner that hires these people don’t know what customer service is. Ugh!

I’ve been a patient here for over 6 years. Last time I went to get my annual exam for contacts and glasses they ordered my contacts and i was going to choose a pair of glasses. I don’t have vision insurance so i was going to pay out of pocket. I went to get measurements for my glasses and to pick a frame. They were trying to charge me over $ 600 dollars so i decided i was going to look elsewhere. I found a website online my coworker had told me about that sells really cheap glasses but i needed my prescription and measurements. So i walked it requesting that however, they said they had to ask the doctor first. And then they called me with my prescription a couple days later after they had told me they would call me back that same day. I asked them what my measurements were and they refused to give me that information. They said they couldnt give me that info and if i wanted to know i needed to measure myself. I got upset and just walked out. I think that is ridiculous how you cant get your own information regarding your health. Will never go back.

Rude doctor! i brought my son here 3 weeks ago and the doctor she’s an asian lady was so rude the way she explain how my insurance works. It also takes forever at least more than 3 weeks for me to receive my glasses the last time I went here. Customer service is really bad! Go to Target or Walmart instead

Brought my 8 year old son here. We came as a walk-​in and they were able to see us within minutes. The receptionist, a young asian gal was really nice. She was also great with my son. The Doctor was really funny and easy to talk to as well. He was very patient with my son and made my son feel comfortable. Only wished they had a better selection of frames to try on. You can order from the catalog but it would be nice to try them on. It was a good experience overall. Now both me and my son goes here.

First things first. Never rush finding frames like i did. I came here few days ago because i just wanted to get my frames already. They had an ok selection. But my review is based on the service. Yes right when i walked in i was greeted kindly. Then she came up to me and asked me what i needed help with. I told her how i recently got my eye checkup at a different location but i didnt like any of there frames so led me to look at there location. Right off the bat she asked okay so are you going to be paying out of ur pocket or are you using insurance. I told her insurance and she told me to give her my information so they can check if the other office had put a hold on my account and right then and there i already felt rushed. But i gave it to her anyways and she told me to go ahead nd look around while she has one of the other girls check on my account. Withen 5 minutes i wanted to try on these gucci frames and asked her to help me with that and she told me give her one second. And as i was waiting i heard her whisper in vietnamese (i am vietnamese and understand it) saying does she even have insurance and how much does she get out of it and the other girl told her yeah and how much i got. After that she started walking my way and when i pointed out that i wanted to look at the gucci frames she looked at me and was like this case here is very expensive. I looked at her and was like uhh i know. Being a sales associate that is not how u treat ur customers. Doesnt matter if i wore sweats and looked bummy or anything, you dont treat your customers like that. Overall i did find a pair of frames i liked but because of her i didnt buy it. Instead i found better service, better frames and better prices at the greatmall optometry located inside greatmall. Asian sellers like these are the reason they have such a low rating.

Wish I could give them some negative stars. Grew up going to this place probably over 20years. I have finally decided to stop wasting my money here because of Maria. She gives the worst customer service I have ever had. There ae plenty of other places to go to in the SouthBay…

If you want to be treated decently, then do NOT come here.
I had an appointment and I had to wait for an hour after the appointment time.
I understand that sometimes appointments take longer than expected so I just sat patiently.
What bothered me was that a guy walked into the room and the manager immediately had him seen. His appointment was half an hour after the time that he was seen.
I tried to speak to the manager but honestly her English wasn’t very understandable. She kept saying sorry and that I would be seen shortly.
I’m paying for a service and the service provided here isn’t worth a penny.

My fiancé and I will NEVER go to this place again!!! NEVER!!! My ultimate gripe about this place are the receptionists – they either need to learn how to provide great customer service immediately or they need to get fired (seriously). Our last and final visit here was terrible. We came in so my fiancé could get her vision checked but when we arrived both available receptionists were busy helping other customers. So okay, we waited and waited. 25 minutes wailting another family comes in and I noticed how the mother was slowly inching pass my fiancé who was waiting in line. Surely enough, as soon as one of the receptionists was free, she immediately helped the mother. I was pissed and stood up and asked why they didn’t service us as we were next in line. Maria, the other receptionist, heard us and had the nerve to say that we didn’t raise our hand to draw attention that we were next. Instead of apologizing they made it as if it was our fault. At this point, my fiancé and I were fuming and other receptionist who decided not to help us just looked down and continued on to help the other family. F*** this place!!! We immediately left this joint and vowed never to return. If you want great customer service, don’t come here… you’ll never get it. MARIA definitely needs to get fired. Yes, whoever is the owner of this place… PLEASE FIRE MARIA!!!

I’ve been going here for about 10 years. Like many of the other reviewers, I was just too lazy to find a new place after returning to the Bay Area, even though I live in SF and this is a trek.
But this weekend as the final straw. I’d run out of contacts and was due for an eye exam. I was also traveling for work and couldn’t get there for about a week. I called them to schedule the appointment, and ask if they could email/​fax me a temporary prescription so I could get a week’s supply from 1−800-CONTACTS or send me 3 – 5 pairs of demo contacts to tide me over. I could even have a friend pick them up and mail them to me – and it would be no burden to Vision First.
Maria was very rude. She didn’t say that this was against their policy, but just instead got upset and flustered by the request. I told her I’d been a long-​time patient and needed their help in a pinch.
«I’m not going to do that. Do you want to schedule an appointment or not?» she answered.
I said I would find a friendlier place closer to my home, which I did. The new place asked for a copy of my expired prescription and sent me a week’s supply of contacts to last until I could come in.
It’s just interesting how the new place was so ready to help even though I’d never even been there, yet Vision First was so rude and unaccommodating to a patient who’s been with them for a decade. I won’t be returning.

I’ve been going here for years and I guess I only still go there b/​c of my laziness and some of the employees are actually really helpful and good.
They should have fired Maria a long time ago.
My first rude experience was when I went in to pick up a contact order and they couldn’t find it. she wasn’t even helping me but decided to chime in and say that I came in on a really busy day and took my order without signing for it. I was so mad, this was horrible service, I’m standing there arguing with her about my contact order that I never picked up. She had the audacity to stand there and tell me that I took the order, when I clearly didn’t. After arguing with her for awhile, she gave me a box of contacts, which I took and went home and found out she gave me a box full of demo contacts, I was furious at that point. I over heard the other workers saying that they did return a box of contacts, in hazel, which was exactly what I ordered, she was still rude even after I talked to the manager who re-​ordered my contacts and she never said sorry, a good person knows when to admit they’re wrong and apologize.
I just called to check on a frame order for my mom and she picked up and she put me on hold, which I can understand, it might be busy in the store, but when she got back on the phone she was not nice at all, like she doesn’t understand the concept of good customer service, all she said was the order wasn’t in and when I started to say that it’s been almost a month since we put in the order, she cut me off and said well the girl who ordered it for you isn’t here until Monday so you’ll have to call back. I’m sorry, that doesn’t fly with me, she could have been way nicer and even offered to take my name and number down to let the other girl know that I called an inquired about the order, and not even bothering to give me a chance to talk.
Maria is the rudest person there, they should have fired her a long time ago. I thought of giving her another chance after my first incident, but she’s still just as rude as before. Maria needs to learn how to be a professional, this is probably why she’s still at Vision First, who else would want to hire someone rude and unprofessional?
Good luck to everyone who still goes here.

I first came here about 3 years ago, and just remembered it being a little pricey for glasses.
So i tried this place again since the other optometrist place in the same plaza gave horrible customer service. I asked this place for the price of an eye exam for contacts, they told me $ 128 and it came out exactly $ 128. The doctors and receptionist were professional and they seem like they knew what they were doing.
I recommend this place to people who needs contacts asap! The only bad part about this place is that it could be a little pricey.

I don’t know why everyone gave this place such a bad review. Yes, it’s not in the best location but you’re not there for the sight are you? I came here just to get my prescription for glasses I was planning on purchasing later on.
First when I came in I noticed there were many different frames to choose from (even though I wasn’t buying anything there I still wanted to look around). The receptionist was fairly nice, not too enthusiastic but she was still polite nonetheless. I had called earlier that day To schedule a quick appointment and they said they were free at 12. I came at 12:15 after work and they were perfectly fine with it.
The optometrist asked me to come in and he checked my eyes for its prescription. And he was extremely helpful. I couldn’t have asked for a better optometrist. I have never met him before, but he was very friendly. I told him I was going to purchase glasses online so he even gave me information on buying online and what not to do!
Overall, the place’s location was okay, and the receptionists did an exceptional job. But the friendly optometrist is what sold me, he was very helpful and nice. I would recommend going here if you want to purchase glasses elsewhere and just want your prescription. (the frames here are expensive!)

Very Bad customer serivce!!! Waited for my glasses over 2 months. Instead of them calling me to let me know my glasses where ready I have to call them myself!!! Would never recommended anyone there, Really really bad customer service.

they have great selections of frames.
yeah, not great customer service.
But Doctors are professional and friendly!
I will go back next time

I’ve been coming to this place for several years now, and I never really encountered any major problems here before. Pretty fab place for service – only if you get Rosa to help you. To be perfectly honest, the rest of the workers here don’t know anything about anything. They’re more concerned about eating lunch than helping you out with your glasses and contact orders. Rosa’s the only one, I believe, that can actually help you out especially when you have two insurance plans and need to work out the best way to have more for your money.
If Rosa didn’t work here, I probably wouldn’t come anymore. When the first time I got my contacts, even the optometrist couldn’t help me put them in my eyes! Rosa had to come on over and help me instead! Fab-​tastic!

If i could, I would give this place zero stars, But this place gets one star for Alice. I came in to pick up my order of contacts (which my insurance paid for), Maria told me that I owed 33 dollars when clearly my insurance covered up to 56 dollars for contacts. She refused to give me my contacts until i paid the money which I didn’t owe. (I refused to pay). so she told me I had to leave. I refused to leave so she got Alice to help me. Alice got everything worked out for me, but Maria needs to get fired for not knowing how to do her job, and being extremely rude at the same time. Horrible service here, I got better service at Walmart.