Water Heaters Only

This time the need to replace my old water heater wasn’t so much of an emergency, only a slight inconvenience to use what little hot water I had left in the tank after PG&E turned off my leaky pilot light control box. So I decided to take the time to check around and get a few quotes. As it turns out the previous company I used is now out of business. Lucky me because I found an even better company! Throughout the entire process Water Heaters Only was the most professional of the three companies I spoke with. And when Loni arrived to give me a quote, I was confident that he knew his job well and that I would be in good hands. He had to go pick up the water tank and was back and had it installed in no time. I had hot water within 30 minutes! I like that WHO has been in business for so many years and that Loni has been with the company for 16 years. The next time I need my water heater replaced I know «WHO» I will be calling.

We had a 5 Star experience with Water Heaters Only this weekend. When our water heater cracked on Saturday morning we immediately called our regular plumber. He couldn’t make it out until Tuesday, but told us we would probably be better off contacting Water Heaters Only anyway. Our plumber said they would be able to get us taken care of over the weekend, be less expensive than other companies, and most likely do a nicer installation as that is all they do. Yes, to all three. They couldn’t get to us Saturday because they didn’t have a 75 gallon tank on their truck, but they did get to us early Sunday morning. Their price was $ 200 less than we had been quoted last year when we looked into replacing the water heater. Our installer Steve was pleasant, informative, and did an excellent job. Finally, the man who helped us on the phone was very professional and give us a nearly exact estimate.
Job 1 062 319. Well Done! I highly recommend Water Heaters Only.

I would give it 4.5 stars. The minus 0.5 stars is cos I wished they would call to let me know they were going to be very late (I was the last appt. Was to arrive at 4pm to diagnose problem but arrived more than 2 hrs later. I had to keep calling the office to find out. Good thing is, there is always someone who picks up the phone.)
Other than the above issue… They are great. Alex came out to help diagnose the issue and he was also the one to install the new water heater. He was patient with my questions, very knowledgable, professional, always cheerful and he did a marvelous job putting in the new heater with all the necessary safety and clean up also done. Super duper!

A service man came on time. He explaiend the detail well and replaced 14 years old tank.
Good job on 11÷21÷14 by TOA.

I found a pond of water underneath water heater. Called a few shops but most cannot schedule immediately. They got my call and swiftly scheduled my job the next day.
Beni came on time the following day. He told me the water heater out-​lived its life cycle and it needed to be replaced. The work was done very professionally and cleanly. He also made sure my carpet on the path was covered by the cloth he brought. After a few hours the mess was all cleared up and we got a new water heater.
The missing one star was for the price. It is a little pricey than the average price I was quoted and found online. But I am just happy that the job was done well and no further damage was made.
— Lida in Sunnyvale

We had to use their services again today, the water heater in one of our tenants units needed to be replaced. We called them shortly after they opened, and they were able to send a technician out to us just a few hours later. Luigi was quick and very professional and kind. We hope that we are done replacing water heaters for awhile, but if we need anything again we will definitely be calling them :-)

Who could ever imagine, it can be a joy to get a new water heater installed…
The day before Thanksgiving our water heater exploded, and looked more like a hot spring in Calistoga. After some researched and referrals, I ended up with Water Heaters Only. There were a few misunderstandings getting the appointment set up, but they owned their mistake, did their best to make up for it, never any bs, and for that I give them credit, they were respectful, kind and professional. (Later when I called to thank them for a great job, I learned that they had two men sick and one in training). Kevin arrived at our house, his 30 years in the business showed; he was fast (no, not rushed but efficient) courteous and did a clean job all the way. I can’t say I have meet a lot of people who truly love their job that much, and if you want «happiness» into your home, it is Kevin, what a great personality. If there had been one more star to give, I certainly would have given it. Thank you WHO.

Do not use this company. Our basement floor was wet and they told us we needed a new water heater. We were charged a lot of money for the water heater (I found out I could have gotten it done a lot cheaper elsewhere) only to have the original leak remain. The day after they installed the new water heater, we spent $ 800 with a plumber to fix the real leak. Our old water heater had been perfectly fine. They said there was nothing they could or would do to remedy the situation. When we would not immediately pay full price, this company sued us even though we faxed them the $ 800 in plumbers bills from the following day. They acknowledged they had screwed up yet they still sued us and put a Mechanic’s Lien on our house. Further, their workers are unprofessional and incompetent. We had one worker walk off the job and never return without explanation. Clearly, the owner clearly does not know how to run an ethical, professional business. I suggest you go elsewhere. There are plenty of honest and less expensive competitors. We have rental properties and use lots of contractors for various services. This is the most unethical and incompetent company we’ve ever dealt with.

I opened the door into the garage and I immediately knew it was bad. I was for sure buying a new water heater that day because water was rapidly dripping from the bottom of our 15-​year-​old tank. But, who to call from the endless listings on the Web?
A realtor I trust recommended Paul at Water Heaters Only for quick fixes. The service was both fast and painless. «Water Heaters Only» arrived within an hour. The plumber was right on time and extremely efficient in replacing the water tank. Within about 20 minutes, I was already starting to get hot water through the faucets.
I might have gotten away spending a little less, if I shopped around. But, with water flowing out the bottom of the tank, I feared a huge flood might bust open. I got fast service and no surprises.

I’m extremely pleased with the Bradford White 40 gallon water heater installed today by Water Heaters Only. They did a great job securing it with earthquake straps, installing new flex lines, quarter-​turn shut off valve. I received an Ultra Low Nox model too, which I totally wanted as well. Thank you Water Heaters Only! Best price around, I would totally recommend your company.

Matt came out and assessed the issue of my 10 year old 75 gallon heater tank and was very honest and gave me a great deal. He had to bring in another guy from the company to help, since my water heater is upstairs. The first unit he un-​boxed had some minor damage to the the thermostat. So rather then tweaking it he decided to get another one from the warehouse in Redwood city (extra star for doing the right thing). Awesome guys and very professional. I highly recommend them

Very bad experience with this company. Probably the worst of the contractors I have ever hired for my recent home remodeling.
The condo manager recommended WHO to me because he had his own water heater replaced by them. May be he has a better technician than mine. Kevin seems to be an experienced plumber. He did a lot of suggestion in the first day and I was happy that I thought I got someone I could rely on. Then, on the scheduled day, he could not finish his prior job and cancelled my appointment. Second day, he still could not finish his prior job and did not even call. I was there waiting for two hours. He finally showed up on the third day. He came and asked me to leave the keys for him and wanted me to leave. I offered him to leave the door/​gate open and I was trying to stay around for my own stuff. He gave me an ugly look and walked away. I guess when your contractor walked away from you, you should not consider doing any business with them. Worst of all, no one from WHO cares about what happened. They just let the business went away. What kind of attitude is it for a professional serviceman and what kind of attitude is it for a cross-​nation plumbing company! Definitely no in the future!

I called last night when our water heater started leaking. They answered up immediately and booked the appointment for today.
Kevin did an excellent job today. He arrived on time, was polite, informative and kept me up to date during the entire process. The work is done to code and professionally. I will use them again in my other properties if the need arises.
Order # 1 027 256

Fast and quality service! I’ll definitely be using them again. Thanks Alex B!
Order #: 1 026 926

My pilot light kept going out so I called up WHO to investigate. They found that I needed a new thermocouple, which required unscrewing some panels, removing the old one, inserting a new one, Teflon taping, leak checking with soapy water, and buttoning everything back up. It cost $ 185! I talked to a friend after who had the same repair done by PG+E at a cost of $ 60. 3x up-​charge? WTF?
I had some more water heater troubles, and this time I went with Done Right Rooter and Plumbing (San Jose); they replaced my temperature and pressure relief valve which included cutting pipe and soldering everything back together for a grand total of $ 165. For cheaper prices but not sacrificing on quality, go to Done Right.
Water Heaters Only, methinks not!

What a great company. Steve came out to our home the same day and we ended up needing a shorter water heater. Steve drove to the warehouse in Redwood City and came back and installed our water heater. We have water and hot water to boot! He installed it so nicely and put in new piping and spackled the old spots where the heater had been bolted. What a great guy and what a great find.
Thank you so much.