W’s Salon

I live in Santana Row and like to make everything convenient for myself. Luckily, I have the W’s Salon right downstairs. One of my friends had recommended Jayden and I couldn’t be any happier! He takes his time and makes sure you look amazing when you get out of the chair.

I relocated to the bay area from Asia two years ago. Since then I’ve been trying out different hair stylist hoping to my my «one» in America. Over the last 24 months, I had met other stylist but no one I connected with.
Two days ago I came for a consultation with Natalie to slightly fix a not so impressive ‘highlighting’ job that I had done by a stylist who works out of his car garage.
Natalie was very patient and very warm. She really took the time to listen. To be honest, the end result was quite a bit too light to my liking. In retrospect, I should have researched more and took time to bring in a picture or two for her. I kinda implied that I wanted a bold look but it was a different look that I was seeing in my mind.
When Natalie found out that parts of my balayage was too light for me. She immediately ask me to come back right away to have those parts toned. I will definitely be going back to Natalie because I felt like I really connected with her. I think with time, as we know each other better, she will be able to pin point exactly what suits me.
Last but not least I love the range of products W’s Salon carries. The front desk staff were really nice too. I am looking forward to giving W’s 5 stars in a few months when my hair is perfect!

I went in sometime last year to see Audri.
(I know I know, this review is way overdue, I’ll explain later).
Audri did a phenomenal job! I cannot compliment her enough. I was truly amazed that at her age she has so much talent. I’ve gone to many more «experienced» stylist, sadly they were unable to achieve what she did to my locks. The next month or so she went on maternity leave. A few months after that, my hair needed to be toned again. As much as I wanted to call her to see me, I thought I’d let her spend time with her newborn baby girl, haha (joke). So I ended up going to see someone else in the meantime. Oh what a nightmare, my hair was literally grey for about a week. That’s another review though, won’t go into detail. Anyway, long story short she just messaged me that she is back At W’s and taking appointments. At last, I am thrilled and will be going in very soon!
I wish I had pictures to share, nothing like a visual. Next visit, I promise!

Came to W’s for the first time and had the most fantastic experience! My stylist Natalie and I got my hair EXTENSIVELY balayage’d. She put A LOT of care and effort into my hair and I couldn’t be leaving happier. I will definitely be back again and asking Natalie! Thank you W’s!

4 stars for the haircut, 1 star for the style, so overall 2.5−3 stars.
I called in last minute to see if they could squeeze me in for a trim and style, and fortunately for me Natalie had some time available. I asked the receptionist how much it would cost roughly, and she said $ 75. That was OK with me, so I booked it. When I got there, the stylist was only aware of my trim, and therefore, mentioned she didn’t have time for my style. I was a little frustrated, since I was told they had room for me to do a style as well. Eventually, my stylist was able to find someone else to help with my hairstyle after the cut. I appreciated that they were able to fit both the trim and style in.
The haircut itself was just a trim, no wash, or blowdry. Nonetheless, I think after washing myself, it looks good! I was not amazed by the style that came afterward. I had asked for 20s curls and showed pictures of what I wanted, and the stylist I was provided was not able to deliver on this. My original stylist had to jump in and correct his style. I wasn’t sure if I liked it when I was in the salon, but I thought it was OK and had to get going, so I didn’t mention it. When I got home, I realized how poor my hair looked like. There was a lot of frizz and the curls were flat. I ended up doing some additional curls in my hair at home, and then putting most of it up to cover up the areas I didn’t think really worked (which was most of it). After the entire cut and style, I walked out spending $ 75 on the cut and an extra $ 50 on the style. Yes, I spent more than what I was quoted! I didn’t bother fighting with them on the money, since I had to get going, and they were able to fit me in for such short notice. I will not forget though the miscommunication from the receptionist, and the poor styling, so for those reasons I will not be coming back.

Everyone in this place is amazing. I just love every time I come to visit. The customer service, quality and vibe of this place is outstanding. Before I moved to the area I only would allow one person to cut my hair, for a couple months I had to cut it myself until I met this people. I would sit on their chairs any time. Here you not only have talented hair stylists but also friends.

I’ve been here multiple times over the span of 4 years for haircuts. I’ve had a different stylist each time, but they all did an okay job on my hair. I’d like to see friendlier staff in the future or maybe even offer a glass of water. For 85 bucks a haircut, I’m satisfied with the work and quality. However, I’d be more motivated to return if they had friendlier people. Shampoo Dolls charges about the same and they’ve their own parking lot, yet they offer much better customer service for the same quality of work. Lastly, they both use the same type of products.

I usually go to another salon, but lately their appointments seemed harder and harder to get, so I decided to try W’s Salon.
I got an appointment with Marc, a master stylist, for the same week. I show up to my appointment on time, and to my joy, so was he!
I told him how I did a balayage before, and it was nice, but explained that it was too subtle and how I wanted more blonde in it. In about 2 hours, my new balayage felt like a huge upgrade from the last. He gave me exactly what I was looking for. I appreciated he gave his input and listened to mine at the same time.
I loved the products he used too. He explained the ones I was interested in, but didn’t push me to buy. I ended up buying a leave-​in conditioner that has really saved the dry ends of my hair.
Overall, I felt like his service was great, his balayage work was wonderful, and the price was fair. I had such a good experience that I actually do not plan on going back to my original salon. I will be going back to Marc!

Thank you so much Paul you are the true artist you know how to work on hair and feel the emotion of the customer. This is amazing how you are working with the cuts and the colors I’m so satisfied with your work I don’t know what else to say but in short words you are the best in bay area
Thanks again hope to see you soon

MARC!!! Where have you been all my life.
This is seriously the fourth stylist I’ve seen at W’s, and I chose Marc on a whim after reading a few Unilocal reviews. And cuz he was the only one who had an opening that would work out with my work schedule. But I’m so glad I did! My hair looks awesome and feels awesome and smells awesome and like… I am obsessed.
I appreciate a stylist that can calm my nerves and be more excited about the cut than I am. I was having anxiety about cutting off more than 5 inches and going short again due to the thickness of my hair but Marc reassured me that it’ll work out. And I’m so glad I went with it cuz I am loving it!

This was my first time getting a haircut from this salon. I wanted to get a pixie cut– a major change from my medium length hair and I wanted it done professionally. I made an appointment online the night before and was able to get an appointment the next day with Erica.
Erica was really professional, listened to my concerns and gave me her recommendation before we got started! She did a really good job dealing with my thick straight hair, and gave me tips on how to style my new haircut at home. My pixie cut came out great!
I highly recommend making an appointment online well in advanced, as this place was busy. This place is well worth the $$$ if you want a very good and professional cut! Thanks, Erica!

Paul was simply fantastic. He’s a true artist.
I don’t know that much about hair. I just don’t think about it all that often, so I’ve been looking for hair stylists my entire life who can give me their professional opinion on what would be stylish and look good on me. Paul did precisely that! I was able to show him a few pictures of things that I liked and he dug into what exactly I liked about them and then hand crafted what he thought would work best for me. He also came up with some exciting ideas for things to try in the future! I really appreciate it! Most hair stylists seem like they don’t have any opinions or creativity, but Paul was amazing! Thanks!
Everyone at W’s Salon was interested in what was going on with my hair and the outcome was truly fantastic!

I left a message for the manager of this salon to talk about what happened in hopes I’d be compensated for my horrific experience, but he never returned my call. It’s been over a week so here I am.
I made a consultation with Addri. I emphasized on 3 main points. My 3 biggest concerns.
1. I didn’t want my hair fried. The health of my hair is very important to me. VERY.
2. I wanted it to look NATURAL. I was going for a natural blone. I said it multiple times and had photos of exactly what I wanted.
3. No orange. The blonde ombré I currently had had few, but some orange streaks throughout and I didn’t want any in my new hair.
Addri said the photos were achievable, that she could give me exactly that, & so I made an appointment for the following week.
I came in for my appointment and Addri got started.
I didn’t refresh her memory with my photos, she acted confident enough that she knew what she was doing and gave me the impression she remembered me from the consultation.
In retrospect, I’m pretty sure she didn’t remember ANYTHING i had said.
She simply bleached my head. Leaving my dark roots, my ends we’re fried. I had orange all over. (Photos are posted) she overtoned my hair to cover up her mess, the orange, & it left the blonde parts grey for a week.
I was embarrassed. I had to have my hair pulled back until i was able to get in to another salon for fixing.
After Addri blow dried my hair my words were «i don’t like it.» & her response was «i know.» I KNOW.
She obviously knew how shitty of a job she had done on me. I had been there for 5 hours. (Just sitting. Letting my hair fry) And she had another client waiting so she booked me for a color correction appointment which I would be responsible for paying the *something* fee. (I can’t remember what the fee was, it wasn’t for the color correction. It was a processing fee or something.. Anyways, i was expected to pay for it).
Please look at the photos I posted. Because the work i got done here is a joke.
Still waiting for the manager to contact me.
I still want a full refund. This experience was horrific.

**IF YOU ARE A NEW CLIENT**
I recommend calling to confirm your appt before hand. I scheduled an appt for balayage highlights weeks in advance, showed up, got checked in (was very excited), then was very disappointed to find out I had been scheduled w/​the wrong stylist for the wrong service! I drove a whole hour & they could do nothing but rebook me for 2 more weeks out. Come to find out, the receptionist took my phone number down incorrectly & this is why I never received a confirmation call in the first place. then when I called to confirm my second appt the receptionist had a rude attitude… I’m now cancelling and won’t be returning. Customer service is everything… SMH

I LOVE Natalie! I got a haircut with her back in October 2014 before going out for my birthday. She did a great job with all the layers even though I wasn’t sure what I wanted. She also styled and curled my hair after. Before I left she even gave me free samples of product since it was my birthday! She recommended to come back and get some highlights done if I’m looking for something different. After some thought, I came back in March for a balayage appt with her. This is my first time ever professionally coloring my hair so I was a little nervous. I also have THICK BLACK ASIAN hair that’s so hard to maintain so I was also nervous about how the color would turn out. Natalie made me feel comfortable and showed me some pictures before starting. She made me feel less nervous and really cared about my opinion. Because of all my thick hair, she really took her time getting each strand right. I was even the last person in the salon because she’s such a perfectionist! My hair turned out AMAZING and I’ve gotten so many compliments. Check out the picture I posted! I just came back to see her for a toner session and she ensured me that she’s going to do everything she can to maintain the color.
I also told her I’m a bridesmaid for a wedding in June and she’s even planning and prepping my hair for it! She provides such great service!

Phenomenal experience from the moment Philip checked me in to Daisy washing my hair to William styling my mop. The ambiance is great, the staff is awesome, and the space is amazing.
I came in to get my hair right for a business trip, and I walked out feeling like a superstar. There isn’t enough I can say about the place. Highly recommended and for good reason.

I absolutely love coming here. The ambiance is cool, fun, sleek, and modern. Every time I walk into W Salon, I walk out feeling like a new woman. The front desk staff is amazing, particularly Phillip and Daisy! You are always offered a complimentary glass of red or white wine, water, or tea, along with a locker and smock.
My favorite go-​to-​gal is Annhel. She is hands down a hair guru, from color to cut, to your finished style. She listens to your goals and provides realistic expectations, along with home care regimens and tips to extending your color and cut. She is known for her color skills!
I between hair cuts I’ll see Mark or Mikaela for bang trims and blow-​outs. Each stylist seems to have a repeat client base, and all are super friendly and attentive. The owner, William, is always there working his magic, I have yet to get his magic hands in my hair!
Their product lines are Shumura and Kerastase, both of which have done wonders for my hair. I’m in love with their dry shampoo, and just recently purchased their fiber architect by Kerastase. Prices very from 65.00 plus for cuts, 100.00 plus for color, depending on the rank of your stylist.
A parking garage is conveniently located on Winchester and Olin. Always try the lower lever first, there seems to always be more available in the basement.
Tips are cash only.

Jayden is amazing! I found him in Unilocal as well as Instagram, and was very impressed with his color technique.
He is a true professional — a gifted artist not only with cut and color, including ombré and balayage, but also in customer service and personality! His disposition is always cheery and friendly. He listens to what I want done and offers other options as well. He is not only a fabulous Stylist, but also the Salon Manager.
The salon itself is beautiful and is conveniently located in Santana Row. The staff is attentive and helpful. There are lockers to put your personal belongings in and you are always welcomed with a beverage of some sort. Parking is sometimes a challenge, so I would allow 10 – 15 minutes just in case you need to park across the street.
Thanks Jayden for always making my experience a wonderful and memorable one. I will always be your loyal client!

W’s is everything you want a salon to be: modern, trendy, and professional. As soon as I walked in, I was greeted by Audrey at the front desk and she immediately offered me a locker for my belongings, a drink, and showed me where I was supposed to put on my smock.
A few minutes later I met with Joyce, who was very friendly and extraordinarily knowledgable about all things hair related. I came to W’s with outgrown highlights which had turned a dreadful brassy orangey color. (Never a good thing.) I told Joyce I wanted to dye my hair my root color (light brown) with highlights throughout in order to break up the color.
She was so helpful in giving me suggestions and put me completely at ease. After about 2 hours of meticulous highlighting and coloring, Joyce blow dried, cut, and styled my hair. I was so scared it wouldn’t turn out well but I was totally wowed by the end result. My brassy, streaky hair was transformed into a beautiful ashy light brown.
After visiting many high end salons over the years in Los Gatos, Campbell, San Jose, and even San Francisco, I have finally found what I have been looking for. Joyce completely blew me away with her technique and artistic eye. I cannot wait to be back!
*UPDATE* as of May 10^th 2015
A few weeks after our initial appointment, I felt a need, obsession to be perfectly honest… to go platinum blonde. Why? Who knows. But I spent my days surfing Instagram and Google staring at beautiful flaxen hair wishing it could be mine.
Luckily with Joyce these Elsa dreams can become a reality. It took two appointments spaced a month apart from one another, each with very tiny, closely weaved full head highlights. These appointments were each between 5 – 7 hours. Joyce is incredibly dedicated to perfecting her projects, and when we finished last night (last client in the salon!) I was in a state of euphoria.
The color came out absolutely perfect… no chunkyness, no brassiness, and best of all, NO damage thanks to Olaplex. Just a beautiful, dimensional, shiny white platinum blonde that I was always tempted to try but only now trusted someone enough to go forward with.
When I left W’s last night, I was no longer walking. I was strutting.
If you are to do any kind of color service, W’s definitely hires only the best, and Joyce is no exception. She is a master at her craft. Thanks again to Joyce and to W’s for making me (and my hair) feel amazing :)

Anhel is the best color correction person you can go to! I had a dark brown almost black (level 3). I’ve colored my hair this color for yeeeeaaars!!! And when I decided to go light I knew it was going to be a process. It wouldn’t happened in one session. I also knew I was going to have to cut my hair. I saw Anhel and on the first session she took me to a very beautiful light brown and gave me a gorgeous balayage! Honestly I was very happy with the first session. It was where I wanted to be. I didn’t even have to cut my hair that much. She gave me a nice trim and added layers. I was very pleased with my hair. She recommended these awesome products that are now my holy grail!!!
To make things short, if you’re looking for a color correction I would def recommend Anhel!