Drybar

Extremely disappointed with the wait time. I made an apt for 5 people 6 weeks in advance and have now been waiting for almost 45 minutes. They did not take my party all at the same time. One of us will be done before 3 have even started.

Horrible. waited for over an hour even though I made an appnt and after an hour the receptionist said there’s 3 more people in front of me… lame! Don’t overbook especially on weekends!

Terrible service. This is the first dry bar I’ve been to where I wasn’t asked if I would like something to drink when I checked in. The lady at the front does not smile and makes you feel like this is the last place she wants to be. Overall a terrible first impression. I was on the verge of just immediately walking out.
However the girl who did my hair was great and ended up turning my experience around. However, I was annoyed that she didn’t massage my head at all during the wash. The massage is the best part about getting my hair washed. I’d give her 4 stars, but because of the general customer service I’m giving it a 3.

Melissa was great. I felt comfortable the second I shook her hand. My hair is almost impossible to style because it is so thin and fine. And because I never have anything in it (dyes, bleach, hairspray, gel, mousse), nothing ever stays put. I did teal streaks once (for the San Jose Sharks) but it went away in a week. I spent $ 150 for a goddamn week. After that expensive lesson, I realized that doing any sort of color enhancements to my hair is useless.
So what did I want? Where did I need to be?
I wanted my hair curled for my company event that night.
Based on my hair, she recommended right and small curls so that it would hold until nighttime. I agreed w/​o thinking because I don’t care what method or style she used, it just needs to look different than my ordinary and everyday look.
Put my glass of Diet Coke down and my bags near her station, she whisked me away to get my hair washed. The total process took about an hour. If you make an appointment, don’t expect for everything to take an hour because things do come up. I have never seen this place empty or slow before. Appointments done online and almost required. I saw a few walked away after finding out that there are no available stylists. Walk-​ins is not guaranteed.
Cosmo was what I went w/​. If my hair was longer and my face is as slimmer, I would look pretty good but w/​my hair length, the tight and smaller curls looked a bit awkward to me. To me. Everyone that glanced at me after I stepped foot out of this place complimented my hair. I loved the way it bounced.
I recommend this place even if you just want to do some pampering for yourself. You do not need an event or a date to doll up.
Thanks. I loved the compliments.

Showed up for my 1:30 appointment and was not seen until after 2oclock, along with four other people. They did nothing to remedy this situation. Also took a drink order which I never received. The worst service EVER!!!

I used to frequent this DryBar location quite a bit and always had a great experience. Friendly staff, great styling, appointments on time. However in the last few months I have found this location to go a bit downhill. Seems like they have hired a lot of new stylists without a lot of training (I saw my friends stylist literally get a round brush stuck in her hair), appointments that are 30 – 40 past schedule, and a less than accommodating front desk (my AM appointments are much better than the PMs). I hope DryBar steps up its game as I used to be a member but am rethinking my decision. The last few times I’ve gone home and redid my own hair, which is no longer a good use of my time or money. Here’s hoping there’s a chance for a turnaround.

Bummer, I really was excited about feeling fabulous when I left this place. Unfortunately, that wasn’t the case with my visit. Last Sunday I had a 3:15 appointment and waited 40mins before anyone told me that they were running behind. Being in the beauty industry myself I am always cautious of other people’s time. It seemed like front desk was embarrassed about the situation and instead of discussing it in the back it was front and center for clients to hear. When it was finally my turn my style was mediocre at best. I felt bad about asking him to tweak anything because it felt they were trying to get me out of there as soon as possible. Anyways my hair was frizzy and not like anything I wanted. Totally not worth the time or money! Sorry Dry Bar, it seems like things are headed down hill over there. I’ll be visiting The Los Gatos Dry bars for now on.

I am both a drybar membership holder and a frequent customer of this particular location.
The blowout I received Tuesday evening was a disaster from beginning to end. My appointment was at 7 PM but the stylist did not start washing my hair until 7:35 or so, which completely threw me off schedule.
Although the stylist was friendly (I forget her name, but she has long lavender hair), she was either new at blowouts, could not deal with the amount of hair I have, and/​or simple did not listen to what I wanted.
Instead of voluminous hair blown out away from
the face without an overload of product, I got hair that was plastered down onto my head and forehead that was still wet at the roots (yikes) and a stylist that was trying to sell me products with no concept that I frequent the salon and I was running late.
She did not use rollers for my hair as she should have, and whoever manages the scheduling should not have given me to this stylist if she was not available for when my appointment was made.
Because of this, frankly, terrible experience, I am considering revoking my membership and finding a different blowout salon to go to for my weekly blowouts.

I had a great experience at the Drybar in Santana Row. I stopped in the night before while running errands and was able to make an appointment for the next day.
Pricing is very simple — to get one of their standard options, you pay $ 45 and you get a wash, blowout, and styling. Their menu is written in the form of cocktails (Cosmo, Mai-​Tai, Straight Up, etc.) and they have pictures of your options so you can easily pick out what you want.
On Sunday morning I arrived about 45 minutes early for my appointment due to a scheduling change, but they were able to accommodate me since I didn’t want to be late to my event in San Francisco that night. Parking wasn’t too hard to find since it wasn’t very busy yet — I was able to park just off of Olin, in front of Urban Outfitters. However, the parking garage isn’t that much farther and is free, yay.
As soon as I came in I was offered sparkling water or tea, as well as some cookies to snack on while I waited. It was noisy as expected, with all the blow dryers running, but the entire place had an upscale, clean, and contemporary feeling.
Drybar has their own proprietary line of products and tools for blowouts and styling, which they also use in the store for the shampoo and blowout. My appointment took me about 45 minutes and I requested an Uptini (an updo, which is pricier than their normal styles). My stylist Danielle did a fantastic job with my hair and she respected my request that to not use too much hair spray, and go with an updo that would be simple and easy to maintain, while still looking classy and pretty.
Would I come back? I think so, but probably only for a very special occasion.

I was sad i didn’t get what I thought I would here. Thought I’d walk out of here feeling good, with my curls bouncing around, but it unfortunately did not happen that way.
I really can’t blame them for my stubbornly, straight hair, but I did pay $ 45, and I only got 2 hrs of «good look» out of it — though in my mind, it really was only 1 hour. Mind you, I drove an hour away to my destination before others can appreciate the blow out. Therefore, it was really just one hour of appreciation before it started looking like I tried to curl my hair last minute and didn’t succeed — sadness. I even asked the stylist to go ahead, and spray the crap out of those curls, because believe me, they will not hold…
The concept is good, but for those that KNOW your hair does not curl well, you might just want to save your money. Even a drybar didn’t help me. Will I try it again? Eh… maybe… if my party wasn’t too far and I spray even more stuff to try to hold what I can of the curls.

My hair is really stubborn so having it retain curls is pretty challenging. That being said, I came here hoping the staff could work their magic on my hair for a big night out.
Service is impeccable — friendly and welcoming throughout my visit. After discussing what I want, the stylist (forgot who, I apologize) talked me through what she was going to do, the style we were going for, and the products that would be used. I felt great and definitely thought, «hey, maybe this will be that miracle my hair’s been looking for.»
Fast forward to the end product: no volume and not exactly what I was imagining from what we discussed. I wasn’t too angry because it didn’t look bad or anything. It was just a little different than what I initially wanted. The real reason I’m not satisfied is because my curls started to noticeably fall apart by the end of the night after 6 hours of getting it done. I was told my hair would remain curled for two days after it was done. Um, lies.
I came here with high expectations but was pretty disappointed with the result. My search for a miracle worker for my hair continues. Onwards!

I really like drybar and the hair styling. It is a great price for the service!
Today I had a disappointing experience. The parking at Santana Row is very challenging; it’s tough to get a spot! Because of this, I arrived 20 minutes early. 10 minutes before my appointment I had been circling the garage with no luck. I called drybar and to tell them I would be late. Unfortunately, I was directed to a call center. The woman on the phone wanted to see if she could move my appointment time. Desperate, I decided to opt for the valet parking option as I did not want to be inconsiderate and impact other customers appointment times. I ran into drybar and arrived right on time. I was told that they were running about 20 minutes late. I asked if they validated valet parking and she said they did not. I said I was disappointed because I had just paid for valet so I would not be late. I had also tried to call and that was unsuccessful.
The woman at the desk said because they were running late I could go back to valet and see if they would let me leave without paying so I could try to find parking. I chose not to leave because I did not want to get stuck unable to find parking again and then go back to valet and start the process all over again.
UPDATE: My appointment was 50 minutes late. And they still charged me and never once apologized. I was almost late to the wedding I was attending because of this.
Here is how my experience could have been improved:
–Call customers when their appointment is going to be later than scheduled to let them know.
–have a direct line where customers can call the store to speak to someone at that store.
–if an appointment is late (and 50 minutes late is just unacceptable) the appointment should be free of charge
–apologize and acknowledge that this is an error on your part and poor customer service

Love the idea of Drybar… the décor… and really, who doesn’t love a blowout?
I LOVE blowouts. I can do a pretty good job myself at home but there is something about getting it professionally done that leads to shiny, smooth, bouncy hair. Sort of like the Pantene commercials. Isn’t that the whole point of having a pro handle your hair?
That’s usually the quality blowout I get after a cut from a top salon. I figured Drybar specializes in blowouts so I can expect the same quality… unfortunately for me, not the case.
I decided to schedule an appointment at Drybar because I’ve recently changed careers and was having my head shots taken. Spending $ 200 for headshots before your income really starts rolling in (yay for independent contractors) is TOUGH, and to pay for a blowout (which is not inexpensive either) is just an added expense. But you want to make that $ 200 headshot count by having fabulous hair right? So I decided to go to Drybar. I added a note and told the receptionist how important it was that I have an experienced stylist because this is my one shot at great pictures. She said she read my note and understood and connected me with my stylist.
My stylist (I don’t recall her name) was fine. She was polite and after speaking for a moment, we decided to go with a wavy meets curly look for my shoulder length hair. She asked if I wanted volume at the crown, I said YES, she asked if I wanted it teased or with my natural volume and I said natural was fine. I have great natural volume — my hair is very compatible with a natural lift and bounce. We chatted a little but she wasn’t too quiet or too talkative. My back was towards the mirror so I couldn’t watch as she worked on my hair, I just read a magazine and let her do her thing.
I had scheduled my blowout pretty tight so I started to get anxious as we ran a few mins over, but she was practically done so I was ready to be on my way. When she spun me around, i looked at my reflection in the mirror. Where was the volume in my crown?! Why was it so flat? Why was all the volume packed in the hairspray around my temples so they protruded horizontally from my flat crown? Why were all the waves and curls only in the bottom so my face and hair looked… boxy?
There’s that moment when you know in your gut that things didn’t go as planned and that you won’t be able to make it right. I asked her to make a few adjustments to try to fix the «squareness» of what was going on, and she tried — flat ironing the temples a bit, curling the bottoms a bit more, but regardless, it wasn’t what I wanted and still looked… blah. I was out of time and had to leave, the clock was ticking. I had a small window to get home, change and be out. Maybe my hair just needed to settle, maybe it would look better by the time I was to have my photos taken, right?
I walked into my house and the first thing my husband said was «oh… you should’ve done your hair yourself. It usually looks better.» Yup. When your husband, who sometimes doesn’t even notice you’ve gotten new highlights notices that your hair doesn’t look right, you know in that instant you’re screwed. So I tried to fix whatever I could and I just… didn’t have time to do much else.
And the final result? Bouncy, shiny, smooth hair for my pictures? Nope. Limp, slightly wavy, flat, «meh» hair. Headshots I’m not happy with and a broken dream of what Drybar could have been.

I made an appointment here to get my hair blown out. It didn’t look anything more glamorous than I could have done on my own. BUT I liked it because it was kinda therapeutic. I got to get my hair washed, my head massaged, and my hair blown out while I had a great conversation. I wish the head massage lasted longer, and it would be cool if they had different shampoos to choose from. I had one of the managers blow my hair out and she was great!
When I came in, they asked me if I wanted a beverage (water, tea, etc.). I went with the peppermint tea which is the Trader Joes brand. They also gave me the lookbook menu to view while I waited.
I would definitely come here if it were less than $ 45. It’s over $ 50 after you tip. That’s kind of a lot. That’s almost what you would pay for a haircut and blow out. They also do hair here too so I think I would try that next time. Or perhaps if I wanted to do something more complicated than I could do on myself.
A lady commented on my hair — on how shiny and bouncy it was when I was walking down the street. That’s kudos to my stylist! It looked great even 6 hours after it had been done.
Cute concept for sure! Just wish it were less.

We checked in 10 min later because the make up at Nordstrom took a little long and we had to find parking at Santana Row.
We checked and they gave us some yummy limeade, you can choose soda or water, limeade and etc, no alcohol though.
LUKE BRYAN’S concert was around 6ish… with other awesome country singers… so my friend asked the lady if it’s ok to get us in since we were on a deadline. They put us next which was awesome.
Their bathroom was very nice and clean with yellow roses, very cute!
They washed our hair and massaged it, felt so good!!! They asked me what hairdo to do… it was my first time so I did whatever my bff did. It came out really nice. I am so doing another blow out and I’m going to take my mom and sissy!!!
My hair came out so nice and it felt like their took their time, did the curls and the curling iron.
Thank you hair place!

Loved it. Maryssa was wonderful. Make an appt. it works better than walking in. Shampoo, a little product and I was out the door.
Fast, nice and perfect! I Will go again
They have 5 Bay Area shops.

My old boss told me of this place and I have to say, I’m a believer. Usually I’m chronically late for such events as weddings or company parties, or any dress up event because I underestimate the time it will take to do the ‘hur’. To get lovely locks in place takes me at least an hour or so myself, then makeup and getting dressed and there you have it… just missed the «i dos» or whatever important moment.
That’s where coming into dry bar helps me out in a major way. I schedule an appointment online several hours in advance, (love online scheduling for all things in general), then pick out my ‘do’ from their booklet and within a little more than 20 minutes I have gotten the look I wanted for a fancier occasion, not to mention someone to shampoo my hair. I love getting my hair washed, I’m not sure what it is, but it’s really soothing to the soul.
Also they usually have some rom-​com playing in the background with closed captioning and beverages right as you enter the door.
I usually get the Cosmo Tai which is a mix of beach waves and curls, and if my appt is at least 5 hours earlier than the main event that I’m attending I just ask them to make the curls a bit tighter and add extra spray. On a good session my hair can last up to 3 days looking superb with a bit of dry shampoo in between days.
Am a bit sad the just raised their prices, however buying a multi-​pack helps reduce costs.

It’s always a good day when you can get your hair styled by someone else. That’s one thing Drybar has going for them. No one would even step in here if they weren’t in relaxation mode and ready to get pampered!
We got the extra head massage treatment for an extra $ 20 bucks, and I truly think it was worth it. That’s the best part of any hair cut or hair appointment in general, and I would highly recommend it.
One –star because they have stopped serving bubbly during your visit. It used to be white wine or bubbly at other locations, and I’m pretty sure at this one too. Bring back the mimosas! :)

This was my first visit to the Drybar. My girlfriend and I came to get our hair done for a wedding. I made reservations about a week and a half before using their online system which was very convenient. We made a 3:00pm appointment, and after checking in, we sat and waited. There were 3 people who came after us who were called back before us. It was close to 3:30 before we were finally called upon. This sucked because it made us run late.
Overall, my hair came out ok. It wasn’t great but it wasn’t horrible. I was a bit annoyed because at the beginning the stylist asked which way I parted my hair and I told her. Yet, she still styled it the opposite way. When she showed me at the very end, I asked her to fix it, which she did but I think if she did it right the first time, my hair would have looked a lot better. I would probably come back here again if I had a special event to attend, but I would definitely make sure I make an appointment earlier than I need, just in case my appointment starts late again.

I set an appointment a couple weeks in advance just because I wanted to make sure I can be squeezed in the day of the wedding I had to attend. I set up my appointment for 10 AM. I got there just on time, and I was so relieved that the free parking garage is literally right next to it.
I was so focused on getting everything ready and thinking about the shoes I needed to get that I blanked on the name of my stylist. I must say, he was the biggest sweatheart. I know he also works at Nordstrom to, so if that helps, you were great hun!
This was my first time there, and it was such a pleasant experience. My friend has just done my makeup before my appointment so being told my «makeup was on point» started it off right. Haha. We were chatting the whole time while I enjoyed some coffee to help me wake up. Though, I wish I would have chosen a mimosa ;P
They offer a free umbrella in case the rain decides to come say hi, and overall it was such a cute spot with tons of friendly staff. Will definitely be back for my anniversary :)