Bancroft Pediatric Medical Group

The doctors here seem OK, but the office staff is truly rotten. I waited for two weeks for them to finish a form I needed to get In Home Support Services from the county. I am a cancer patient and my son is autistic. We were in DIRE NEED of services. I left a form for BPMG staff to complete with two weeks before the submission deadline. They said they would call me when the forms were done. (The form is one page and very simple.) They never called me. The deadline for our IHSS application was today (09−05−15). The forms are «somewhere» in the clinic. Staff has no explanation.
CAUTION: If you have a critical need for a form to be completed or some other assistance, DO NOT TRUST Bancroft Pediatric to get it done. They are unreliable and incompetent. I’m going to have a tough time keeping up things around here without IHSS for my son’s needs. I’m on chemotherapy and doing things is terribly difficult for me. None of that made any difference to Bancroft Pediatric.

We have been coming here for only 6 months for newborn check ups. It is super convenient for us since it’s only a few blocks away. I like that there are 2 entrances. One for sick visits and one for check ups. Staff is always friendly. We see Dr. Rhew and she is nice and seems to know what she is talking about so far we like her. Although I was told at the 4 month check up my son can start eating anything I wanted to give him. I said anything? She said yes anything! I’m still a little hesitant on that. We decided to start bringing my older boys here as well.
I love how they let the kids pick a free book from a pretty big selection of newer titles. My older boys are always excited to come and get their free book.
I have tried writing an email once to their office for advice for the baby. Email is my preferred contact. But literally never got contacted back. Another time i called for a different issue. They saved me a visit and copay by contacting the doctor on call for advice. My question was answered within 15 minutes.
They have walk in hours on Monday and Friday in the early morning a believe. There were a few times i thought i might have to go but never did thankfully kids got better.

I was really surprised by the poor quality of care this practice provides. When I brought my highly verbal 3-​year-​old in for a visit the doctor treated him like a car getting an oil change, not a patient receiving care. Rather than talking to him and letting him know what was happening the doctor just put instruments in his ear, etc. I needed help over a holiday and their voicemail system was not working so I was not able to get help at a time when I was concerned my son had breakthru chicken pox. Lastly, I wanted to get my daughter vaccinated at 11 months because of the measles outbreak and they would not allow this, even though the standard of care for the CDC is to allow the shot in 6 to 11 months when travelling. This practice needs to get it’s act together. I will not be back.

my daughters Dr. is Darcy Grant
she is wondeful. always very nice to my babygirl.
shes been going here sence she was 3months.(she is now 2)
the nurces are good aswell .
dont have much contact with the receptionist .just schedule appointments. no complaints. love it here

Last Thursday was my sons 1^st appointment here at this office. The doctor that was assigned to see my son was Dr. Denenberg. She was very nice, sweet and helpful. My husband and I say that shes a 5 star. For the nurses we give them a negative 1. The reason why, is that my husband and I has been calling, leaving messages during the day and night in regards to our sons health. These were emergency calls and concerns. We needed help! After leaving several messages for 4 days straight we still didn’t get a call back from them only a reminder call for my sons next appointment. For being a first time parent, this office didn’t make us feel safe and confident with their work. They made us feel very disappointed and scared. We really like Dr. Deneberg but their staff and their on call nurses weren’t providing the service We were looking for. Their staff just ruined it. I think their on call nurses and staff need some improvement.

I have been coming here for almost 17 years and I love this practice. I don’t know where all this negativity is coming from. I was there this past month and In November. Each time the service was good from beginning to end. They have grown a lot and it is much busier but the staff still care for everyone. I don’t have problem paying my copay, it’s expected in any office. Everyone who has insurance should know this. Anyway, I will continue coming here until I have to leave. I love the doctors and staff.
Thank you Bancroft.

this review is about the office as a whole the doc get 5 stars well most of them. my children have been coming here since birth. I like other reviewers have also been a patient of the practice as a kid while Dr Ezikel was still in practice. Now today is MLK day and the office according to the message was open and than at 11:30 it was closed. i left a message to be called back right at 9 am. if the office was going to be closed the message should have said that. As a result I have a very mad 3 month old and I cant get her in to be seen. oh and the best part is ive been on hold with the advice line for almost a hour. im not happy

the one star is for the staff and front desk. absolutly rude. I am a 26 year old female i have been coming here since i was a baby me and my brothers and the way the office was compaired to now is completely different. The staff back in those days were so nice and caring now all the staff cares about is if you are up to date on your balances on your childs account. i can not express to you how rude these people are. Growing up i had Maria Beamer. She WAS my daughters main dr, i had to switch her also because she is very rude and stern and i just dont like how she handles my daughter. but Dr. Rhew 5 STARS i absolutely love her she is so sweet and caring. Its sad to say i never thought id be switching pediatricians for my daughter considering the fact that me and my siblings have been coming here our whole entire child hood up until we were 18. I am seriously considering writing a letter to whom ever is incharge of that place and let them know how rude every one is there at the front desk. i mean who wants rude staff when your child is sick? not me i think ill be switching to another pediatrician

DR SANTUCCI & DR RHEW 5 stars… Hats off to them for being so professional, knowledgeable, caring people… This pediatric group has been around for more than 20 years!!! My bb brother used to b a patient of Dr Santucci back in 1989… As soon as I started having kids (7yr old girl, 15 month old boy) there was no searching. BANCROFT PEDIATRICS … The staff in 2006 was nice & welcoming back/​front office medical assistants always had a smile on their face. 2012−13…UNPROFESSIONAL, RUDE, IGNORANT STARTING WITH THE MANAGER LORI!!! Hmmmm
The ONLY in counter I had with LORI was not pleasant. In the 20 yrs+ I known this group I never felt so harassed. From day to night the # of daily phone calls to my cell phone, my husbands & my emergency contact #…was too much all because I had an out standing bill of $ 40…REALLY!!! Within the next two weeks my son had a well bb check. I asked to speak with the manager in regards to this matter. LORI WAS UNPROFESSIONAL & rude! 2+2 = RUDE UNPROFESSIONAL STAFF!!!
For one second I thought about changing to a new office… Then I realized that I should not & will not allow them UNEDUCATED, UNPROFESSIONAL, rude & IGNORANT people ruin the great relationship we have with this AMAZING doctors,
Who cares about my kids well being as much as I do!!!
Eventually LORI WILL BE FIRED!!!

DRs are GREAT knowledgeable. The nurses, staff, I would give no stars too. They are RUDE, NO CUSTOMER SERVICES AT ALL and like one of the fellow Unilocaler says they make sure to get the $$. Is like DAME B***H is it your money?
If you’re able to find a better, friendlier, place do so. I’m in the process because I can no longer deal with these «nurses», wannabies. and reception’s either.

My child has been coming to see Dr. Grunbaum (& the other good to excellent doctors) since infancy. The MDs are solid, if a little traditional in their approach. Perhaps a little too quick to prescribe medications and rely on old research. If this review was for the MDs, it would be 4.5 stars! Luckily, since it is generally impossible to see your real doctor, the rest of the MDs are pretty good, with only 1 lemon & he’s gone now.
The nurses, receptionist & manager are lacking for various reasons, mostly because they don’t care about you or your kid. They seem to be either marking time or power tripping. The receptionists seem to either be bothered by you or annoyed if you stray outside the script. Don’t ask for anything outside the norm; The answer is NO.
None of the office or nursing staff have ever learned to pronounce my child’s simple, 4-​letter name correctly — now about to go on to college. Every visit. Yes, every visit for 18 years, multiple times a year! It’s a standing joke with us. So welcoming, right? Screams «I care about you!»
And they must get stiffed by their patients, because you have to pay your co-​pay right then, even your deductible if you are on an HSA. You can’t wait for your mail to see what your insurance actually pays — you have to take their word for it. So basically they want the $$ up front or no visit. From a bookkeeping standpoint, this is only good for them — it’s definitely not good practice from the patient side. None of my other doctors or specialists do this!
The new location on Doolittle is inconvenient & uninviting. At least the Bancroft location had soul, even if it was run down.
We originally liked the office for the personable service and caring attitude of the MDs. Unfortunately, the office staff & nurses play a greater & greater role, and the negatives are amplified more each year. I am almost ready to encourage my child to seek another MD before heading off to college — it might just be worth it.

5 star for doctor Rhew

Both of my girls, ages 10 & 3, have gone here since birth! The doctors and the staff are amazing! Dr. Santucci is one of our favorites!
They are always caring and nice to the kids, there is never a long wait and I am able to get appointments for my girls asap when they’re sick. Anytime I have to change insurance companies I always make sure to choose one that covers these doctors! I recommend them to everyone I know

I want to give this Doctors office a total of 5 stars. Before when it was Saturday you always dreaded to have your child sick on a Saturday. But last Friday my Baby Sara was sick all Fri night and we got like 2 hours sleep. I was so looking forward to 9am when this office opened because we didn’t have to go to Children’s Hospital.
My applause to this office!!!

The office is across the street from my son’s school, but the convenience is the only good thing about this office. The doctors are okay I guess, but the front desk staff are unhelpful. Any time I talk to them, they respond as though I’ve started an argument, accused them of something, or am generally being unreasonable and wrong.
Some places are used to dealing with reasonable people, and treat people reasonably. Some places are apparently used to dealing with assholes, and approach every conversation defensively. I have to wonder what kind of people normally use this office that the staff react so aggressively.
As long as you don’t have to talk to the staff, your experience here might be okay. Oh, wait — their website is worse than their staff (100% Flash, 0% useful), so there’s no way to avoid the pain.

I brought my daughter to this place for a check up and got couple vaccines shots for the first time! Dr. Santucci is the best, very caring and friendly. Therefore, the nurses are very rude! The receptionist is even worse that rude! Not friendly at all! I will not got back to this place again because of the staffs.

If I was just rating the doctor, i would definitely give dr. Santucci 5 stars. Unfortunately I’ve had a couple of negative experiences with the «nurses» if they are even actual nurses… I tend to doubt it. After I was treated very poorly by a «nurse» who rolled her eyes when I asked a very legitimate question, I walked out, insulted and irate. The office seems to cater mainly to Hispanics, which is fine, but be prepared to sit in a waiting room in which all of the posters and announcements on the wall are in Spanish.

I work at a diagnostic lab, and all of the doctors from this practice are awesome. Dr Santucci is one of our favorite clients. I’ve never met him personally, just dealt with him over the phone. But you can tell he truly cares about his patients each time he calls in for their lab results. He has such a kindness to his voice that exudes such compassion. I even have a few co-​workers who swoon over his voice. LOL

My daughter has been going here since birth. The staff is great, very nice, and they listen to what you have to say. Overall a good experience with Bancroft Pediatric.

My son went to this pediatric office for the first 2 years of his life, and I was VERY impressed w/​the doctors, nurses, and office staff.. . my son has been through a few pediatricians (some were not so great at other offices) and all the doctors he has seen at Bancroft were kind, gentle (esp. when getting shots-​ouch!), and gave great treatment (is that the right term?). If you live in the San Leandro area i highly recommend Bancroft Pediatric.