Crown Relocations

Crown Relocations are organizing my move from New York to Europe. The only reason I chose this company was that they said the shipment would get there by the first week of August. The final deadline was 20^th August and the shipment is still not even on land yet!
Their customer service would lie into your face about their service, they would commit to deadlines they would not even try to hold.
The worst decision ever to go with Crown Relocation, avoid at all cost!

We had a very disappointing experience with Crown in our move from New York to San Francisco. To be fair, the packing crew in NY was very good. They were reliable, punctual and careful. The problems started once the items left NY.
–We were given a very broad window for delivery but this is fair enough as domestic moves take 7 to 14 business days so we were prepared for that. The problem was that though Crown had said they would keep us informed along the way, the first time we heard from them was the second to last day of the 14 (business) day window. At that point, they only called to say they weren’t sure if they would have our items to us by the next day or not. They could only say that they had asked for an update from the Wheaton dispatcher and it was now in Wheaton’s hands. While I appreciate that Crown and Wheaton partner on these moves, to be off-​loaded to Wheaton mid-​move is very frustrating.
–When the driver from Wheaton finally called, he was very unprofessional. When I tried to confirm with him that the movers would take the items out of the boxes upon delivery, he told me he knew nothing about this. (We specifically chose our movers based on the help with unboxing so I knew this was an error.) I offered to circle back with Crown and asked him to also check with Wheaton so we could confirm one way or another. His response was that he did not like to do business like this — by involving «too many cooks in the kitchen». If he wasn’t willing to check and he didn’t want me to check, I wasn’t sure how we would have determined if we had actually paid for that service (we had). He also mentioned he had requested the service order form from Crown five times over the past two weeks and Crown had not sent it.
— –Right before arriving, the driver also asked me to check if his truck would fit on our street. He said if it did not, our items would be put in storage in San Leandro AT OUR EXPENSE. A mention of this potential issue before the move started would have been helpful.
–When the driver and two colleagues arrived at our house, they unloaded haphazardly and weren’t careful about corners, carpets, etc. It was pretty much as I expected given my conversations with him. I had reached out to Crown Corporate in the meantime but they were a dead end.
The disconnect between Crown and Wheaton is really problematic. It doesn’t make for a fluid transition and one party shifts questions to the other party. It’s too bad b/​c the NY movers were great but Crown’s pass-​off to Wheaton made the move miserable.

Crown recently handled the US side of our move from France. They were fantastic. We have moved country five times and this was by far the best move we’ve had yet.
The moving crew was nice, funny, fast, hardworking, flexible, patient– I just can’t say enough good things about them.
The moved and removed furniture and unpacked boxes with professional ease.
When they arrived they taped everything up (the walls and corners,) rolled mats throughout the whole house, and left absolutely no mess.
The coordination was fantastic and personable from the first phone call I made to them. They were a pleasure to work with.