Expressit Logistics

First attempted to deliver 2 days before my estimated delivery window so I didn’t even consider being home for that. When we called about the delivery, they couldn’t locate the tracking number in their system and said it must have been a mistake. No door tag after the second attempt and they didn’t even call our apartment from the gate. How would we know they were there? Well, I received a call to reschedule the final attempt which I scheduled for today when I knew I could be home from work and was assured the driver would call me 30 minutes before they arrive so I could be ready. I call around 4PM to confirm that my item is in fact out for delivery today and think I can rest easy. 8PM rolls around, no delivery. I call again and I’m told that there were parking restrictions and traffic. Did the driver call me? No. When can I expect delivery? Whenever is least convenient for me apparently…

Extremely unprofessional delivery staff and rude call center employees. Never given an exact time of deliver and calls 10 mins before near the house. The call center people cannot help telling me a time of delivery. Gives a «timeframe» four hours and the drivers call me well outside that time frame telling me they are near my house. Really unpleasant experience. Please learn from my experience and AVOID THIS COMPANY at all costs. I think maybe the subcontracting of delivery is the problem. but their model is also flawed… Why operate a call center that gives a 4 hour time frame without giving exact delivery time? What’s the point? Why not just ship it then?

DO NOT USE THIS COMPANY!!! My husband and I recently purchased a gorgeous leather couch for almost 1,000 dollars and used this company to deliver it. Upon arrival the movers were extremely rude and left us with a damaged couch that had two HUGE holes in it. When we informed them of the damage, they huffed and said we could not prove it was them and then just LEFT! I could not believe it. They are extremely unprofessional and do not take responsibility for their mistakes. Even when working with their upper management, they have serious attitude. WORST EXPERIENCE EVER!!!

Oscar and Jose were pleasant and diligent despite delivery issues. Overall a very pleasant experience!

This company sucks!!! Avoid using them at all costs. After making me wait for hours on day one… they delivered the wrong furniture… after promising me first delivery the next day… they ruined my next day as well by LYING to me continuously…

I was supposed to get a couch delivered in San Bernardino area. Originally I was told that it would be delivered Tuesday or Wednesday. By Wednesday I still hadn’t received a call from them even though they were supposed to contact at least 24 hours prior. Then 2 hours before they were supposed to deliver on Thursday, I get a call saying the earliest they could deliver was Friday. Don’t ever take time off work because you think these guys are reliable.

A shout goes out to Rosa — he delivered 16 heavvvy boxes of paper via Expressit Logistics, San Leandro. He was timely, pleasant, quick and door to door service was AWESOME! Thank you! (Couldn’t find the web page, hint hint! ;-)