UPS Freight

OMG incredibly poor service. I have already had 3 Appointments for a single delivery. All 3 appointments came and went with no show and no call. I have made multiple calls to this local office, and to the national office. Very difficult to reach anyone in the office on phone, and many of my messages are not answered. Still waiting to make my 4^th appointment…

I had to call several times to speak with a supervisor about my two late deliveries.
The terminal manager was supposed to return my urgent call by 10:00AM, and that came and went. Now I’m calling 800−333−7400 and the rep. in the Philippines has to call the terminal because obviously they don’t have the verbal skills to speak to their customers directly.
Very poor service.

Taken care of, thank God. You may have to go full-​on self-​advocating, though. I did.

Bad costmer service, very bad driver. every day they calling me and say «we are coming tomorrow from 10 am to 3 pm» and no one come .
DON’T SHIPPING WITH THIS FUKING UPS

BEWARE — UPS Freight is a different entity entirely from UPS, the company that you use to send packages. We’ve had an account with UPS for over 30 years, but as far as UPS Freight was concerned, we were later to learn, we were nobodies that had to pay CASH upfront with no warning and they couldn’t tell us how much the amount would be.
THE DETAILS — We had a shipment that needed to go LTL and I thought I’d give UPS a try. I booked the shipment through their web-​site after receiving a quote. As a long time UPS account, I thought that we would have been billed, like every thing else we ship via UPS, and there was nothing in the process of booking the shipment that indicated that there were any other terms for the shipment.
However, when the driver showed up to take the package I was told by him that we had to either pay him cash or the shipment would go collect. Surprised and feeling pressured, I let the package go collect. After the driver left, we called UPS Freight regarding the terms. The first person I spoke to essentially said it was tuff-​luck for us, we were cash and it was immaterial that we were a UPS customer. I pressed for a supervisor who was more helpful. She revealed that the driver had been in error, that he shouldn’t have taken the package collect and that we were required to pay cash for the delivery AND that the quoted amount was not going to be honored AND that the package was going to have to be re-​quoted and we would have to pay the mystery amount cash up front.
The driver returned with the shipment, we unloaded it, said good-​bye to UPS Freight.
THE CONCLUSION — It’s unclear to me how we could possibly use UPS Freight when they can’t commit to a price that was quoted by their own on-​line system. Also, this division of UPS Freight and UPS Everything Else, feels like a bait and switch scam. To process the shipment we used our regular UPS log-​in. Nowhere were we asked to create a UPS Freight account, the web-​site just took us gingerly into the Freight world with no explanation of terms, opening an account, establishing an account, anything.

Ups in general sucks. Always delayed or damaged items arrive often in my experience. Terrible service. I try not to choose them but sometimes that’s all that’s available.

wow, was hung up when i called to complain
The package was lost at their facility for TEN DAYS and what do you know, all of their managers were in a conference call.
When i called back i was put through to someone i was told was a «manager» but ended up being the mechanic!
I called back again and was hung up on.
I don’t know what kind of crap these people are trying to pull but i have put a formal complaint in through UPS headquarters.

this trucking line is the worst among, each time have the pick up, they always ALWAYS late, especially on Friday nite, called the dispatch, he will told you, traffic, traffic n traffic again, 1 – 2 hours late is normal for them, i would like to give no star if got a choice, stay away from them.

WASTES OF HUMAN SKIN…
Collection of slobs…
They «lost» my package that’s about the size of 2 COFFINS!, supposedly it was there but they «don’t know» where it is? WTF!!!
Lied to about delivery time, they lost it.
Looks like common practice for this terminal. Get new staff, FIRE THESE SLOBS.
What’s even more insulting is that stupid phone system that routes you to a computer that asks for your tracking number, you enter the number, then it routes you to someone in the Philippines that just ASKS YOU FOR THE TRACKING NUMBER AGAIN. 2015 and a multi-​billion dollar company doesn’t possess the rocket-​science «technology» of transmitting 9 numeric characters? What idiots!
After you keep yelling that the guy in the Philippines, you can finally get the phone number of this terminal, choose «Dispatch» because all the other departments go home after 5 and they’re too lazy to change the voice mail menu.
Get ready to GIVE YOUR TRACKING NUMBER A. G…A.I…N!!! for the 3^rd time and wait longer so you can waste more of your day and ask the know-​nothings there where your package is. Let me save you time… THEY DON’T KNOW!

This is the worst delivery service I have ever used. As of this writing, my order is over 7 days late. Repeated calls to their office have gone unanswered, and I am incredibly concerned that my order will never be delivered. Corporate needs to come in and clean house.

We have had a less than impressive experience. Our shipment was scheduled to be delivered on the 12^th, our tracking showed it in San Leandro on the 11^th. We received no call to schedule a delivery. After calling ourselves and scheduling our delivery for the following day we had the same experience the next day.
Our window was for 12−4pm when we called to check in we were told our delivery was not sent out and we would need to again reschedule.
This now puts our delivery three days late, three days of rescheduling installation of our equipment. And three days of non-​operation.
We were given to apology and no efforts were made to expedite our shipment.

This terminal is pretty craptacular.
Everytime I call the 1 – 800 number the rep says I will receive a call within two hours and I never hear from anyone. Their drivers even suck! Our usual guy is a heavy set gentleman who is so lazy I am happy when I see a substitute driver, because only then do I receive decent service from someone who will actually follow our protocol. Unprofessional.

Once you find the will call area (use the truck entrance, check in with the gate keeper and they will direct you), the staff is friendly and helpful. Be sure to call ahead to confirm your freight is ready, and they will bring it down the ramp at dock 22 and help you load!