KFC

Asian manager is an a**hole. They usually accommodate my two sides instead of mash and cole slaw. But that horrible manager said that, «we are getting more strict.» What the hell? More strict? Eat sh*t and get another job or take a class in customer service 101. Wish I got his name but I will and corporate will be getting ring. On another occasion he charged me .25 cents more more each dipping sauce. Any fast food joint doesn’t even do that anymore. Lol!!! Stop pocketing customers money. It isn’t a cute look. Now I know why I drive out of my way to San Lorenzo or The Marina in San Leandro. Better customer service there. Bayfair extremely sucks.

I ordered 15 chicken littles and that’s gonna take 7 mins The women there was very nice enough to give a drink for waiting. Anything free is always a plus in my books

Every time I come here they have you pull over to the side for about 10 minutes to wait for your food. Not that my fast food expectations are extremely high but come on this is ridiculous.

My husband got a family meal yesterday and the cashier didn’t give us any biscuits, for some reason always forget something or don’t give us the right order. :(

Dear KFC super higher management,
FIRST and foremost, i love your chicken so much, however your continuous hiring unprofessional and rude employees are downright unacceptable.
ive been living in San leandro area for a while now and this is the closest kfc branch for me. i tried drive thru so many times and always have the same experience where they tell me to wait 45 mins for spicy chicken and they forced me to just order the regular one. when they hand over my food they were not even apologetic, whatever.
i did an experiment one time. i went to drive thru and asked for spicy chicken they said they dont have it. i said ok thanks and left, made a u turn, parked in their parking area and walked inside and ordered spicy chicken. the lady said ok is there anything else? so i paid and waited. voila 15mins later, i got my order!!! so whats up drive thru? lazy much?
i swore to myself to never come back here but… my mistake for giving them another shot 3 days ago. so i already threw the idea of driving thru. i went in insteand and noticed they changed employees and there was this little joy in my heart… i hurridly ordered and showed the manager my coupon (see photo) and she immediately said no we cannot honor that without even reading the sh%t. i can still imagine her head right now (left and right)
shaking and annoyed i showed her a coupon,
so i said ok and paid. i was already upset and expecting atleast an answer like *sori we dont honor it at this time because…* no reason at all and no apologies. and shes a manager!!! Wow!!!
So from this day on, KFC higher management, instead of me telling u how much i hate this branch, i just want to say how i feel extremely sorry that your reputation is ruined by your employees here. i guess you are okay with this because you continue to let this happen.
Sincerely,
Your used to be number 1 fan

I don’t know where to start… I order lunch for my guys so we order lots of stuff… I like kfc but by far this one of chart. Chicken was not cooked all they way… I am talking about grilled chicken. I mean 3 buckets of chicken and I ask for ranch and he gives me 4 little containers come on I know your family most likely own this location but to be that cheap… Oh also on top of it they forgot to give us chicken wings so I had to call them back to let them know about poor poor service will not go there. I can take my money else where…

Service was HORRIBLE. The guy taking our order was RUDEEEEE! Doesn’t want to wait for you to look at the menu and decide what you want to order. Every time I come here it’s the same rude smart a** guy. Come to find out he is the manager how scary is that! All the employees act like him. He’s not a good impression on the employees at all. I recommend everyone not to come to this kfc. I repeat, do not come to this kfc. Otherwise if you want to be disrespected and treated like sh*t this is the kfc for you. Thanks!!!

Worst kfc cashier is rude and cant hear what your saying. They got my order wrong so many times

only good thing about this place is that when I’m call headquarters about bad, dry chicken, rancid corn, undercooked beans, and much dirty store, the manager call me himself to talk about bad experience. I’m did not answer phone. No words will make me go back ever to place.
If you have no worry of poisoning, then eat here.
report says close. probably better that way.

This has got to be the strangest drive-​thru I’ve ever driven through. The chain link is wrapped tightly when you approach the corner. At first it doesn’t seem like the car will fit. Maybe that’s why the chain-​link material was chosen to account for the bumper bounce-​back. It’s also right next to the elevated BART tracks, so high theatrics when you have to SHOUT your order through as the train whizzes by. They said the wait for the original recipe was like 20-​minutes (!!!). I got the extra crispy tenders instead… 12 pieces in a bucket. Overall good, although the ghetto corolla on front wouldn’t exit the drive-​thru… It’s as if they started snacking and put their car in park. They crept along after about 20 seconds, and off I went. Chicken was good with the Honey BBQ sauce. Cashier was nice with the chicken and money hand-​off. 3-​stars.

Nothing like paying money for a one inch chicken strip. KFC, you are losing money and face keeping this location open…

Just went here they forgot my potato wedges ! & my BBQ sauce and butter for my biscuit & they only gave my daughter one chicken strip !

Really good HOT food love it. The staff looks sleepy I had to speak when I walked in its all good long as then biscuits ain’t hard as heck and they were nice and fluffy!!!

They are always out if chicken…
I do not expect super great service from a KFC, but I expect chicken.

Great service from 2 great employees– Shania (black young lady) and Omar. So impressive that KFC should make this 2 great employees as their trainers or ambassadors.

good

Worst KFC ever! My boyfriend and I literally stood in from for five minutes before someone finally came around from the other side of their counter/​food prep area to help us. This is normally just a little irritating if they’re actually busy but with an almost dead front and them laughing and carrying on in the back, it was not acceptable. The next time my boyfriend wants chicken wings, we’ll go somewhere else. Oh, and when I informed the cashier that she should check in with customers a lot sooner than she did, she said «oh well I was in the back but I’m sorry that you had to wait» in that f u kind of tone. NOT acceptable. NEVER coming back.

typical kfc. food comes out pretty fast since it all seems premade. service ok.
eats:
–honey bbq chicken (1.49)
chicken schreds, kind of dry & tasteless, on a soft bun
bbq type sauce is sweet and chemical tasting. sauce is all over the chicken.
rating for sammie: 2 stars

For some reason this location just doesn’t quite par with the other locations.
The parking lot is small and they have a difficult entrance to get into.
Service:
The service here is a hit and miss. Some days there is a really nice and friendly cashier working. Others there might be a grumpy cashier working that will kind of ignore you.
Food:
The food here just isn’t the same as other locations I have to admit. The chicken taste different? It’s too soft? Or maybe it’s the seasoning, but there is definitely something different or missing about them.
Overall:
I wouldn’t recommend his branch to most people. Although some people might really like how their chicken taste slightly different. But for me, I rather drive down further to another location.

This KFC has their on and off days. Staff seems a bit bored doing their job. When KFC comes out with new products you would have to wait 2 to 3 weeks longer from its promotional date before it shows up here. If you came later in the evening they run out of certain products and don’t bother to make more so you are forced to change or cancel your order. Mashed potatoes were a bit runny and the gravy had way too much pepper in it.
If you are hungry and just need something to eat this place is good but not one that would make me come back over and over again.