Nothing Bundt Cakes

Last week, my fiancé and I stopped in to get some cakes and recieved less than stellar service. I know, you’re thinking 5 stars for poor service??? But wait there’s more to this story.
So I emailed the manager right away. As this store is the one I always go. Always receiving the best service and common their cakes are the bomb! So I emailed the manager to give them a chance to make things right.
Sure enough, I got an email back the next morning with wanting to make things right and a very sincere apology. And really that’s all everyone if us want when we receive poor service.
I told Arianna I couldn’t make it back over to Nothing Bundt Cake until early this week. Don’t worry this is where I am getting to the awesome part
I walked in this morning and there were 2 girls the one who gave me bad service with an improved attitude and Clare!!! Clare is a total sweetie. So when she told me Arianna was off today, she jumped right in and honored what I was promised in the email. She apologized for the bad service, asked me what flavors I enjoyed and made sure that this visit was what I had grown to expect.
So great job Arianna on your management skills and communication to all your staff. Clare you gets major props on fantastic customer service and to the young lady who was having an off day, I applaud your attitude change! Well done.
Lesson here, before we turn to Unilocal and say how horrible a place is let’s give management a chance to fix it. If I had come here and griped first I’m sure my experience today would not have been as great as it was.

I love their bundt cakes! I only can eat the gf one, so my review is solely on this and service. Sometimes the bottom is a bit dry and overcooked, but usually it is so moist! I always am greeted and treated kindly.

Beautiful cakes. We tried the lemon, white chocolate, and carrot flavors. All of them were delicious. The cakes had an amazing flavor but were a little on the sweeter side for my taste buds. They have some samples that you can try in the store. The staff here was very pleasant and the atmosphere was very pleasant.

I generally like Nothing Bundt Cakes in the first place.
However, from what I understand. This location is not open as often and long as the other locations, like Fremont. That is the only frustrating part.
The customer service has always been great to me and I do like the free samples ;)
I highly recommend getting any of the cakes, it is super moist and the frosting is just perfect — not too sweet. My favorites are the Red Velvet, Lemon, and White Chocolate Raspberry.

I’m familiar with this place by my husband. Once I got the lemon cupcake as a gift but I tried white chocolate raspberry today at it was so good. Staff was so friendly so I will stop by here some time to time.

My husband surprised me with a cake for my bday from here. Oh my goodness!!! The red velvet cake was absolutely delicious. It was perfectly sweetened and the cream cheese was delicious. Every single person loved it. I will definitely be coming here when it’s time for another cake. I was so pleased.

I tried to send my significant other some bundtinis as I have done before from this same location and same day delivery which is about two miles down the road. It seems they have changed their policy and need 24 hour notice, I think this is a shame especially considering the delivery location is within two miles of this bakery and its a small order. IMO have an expedited delivery fee but to not have same day delivery anymore just stink. Sorry guys, very disappointed. I guess I will have to go back to using Emeryville to deliver to San Leandro…

The only good thing about this place is that the items are the same as the other franchises.
That’s it.
Like other reviewers say, customer service is lacking.
This is also perhaps the most ghetto one I’ve been to.
Some people were taking four of the mini samples. What nerve.
The cashiers forget to ask if you have a frequent buyer’s card. They lose focus and they’re very slow.
I usually go to the Dublin location.

Went in after a disappointing lunch at Home Town Buffet. Order the red velvet cupcake was very good, moist, and tasty.

I swear they say it’s nothing Bundt cakes but its MORE to it than just that!
This bakery is a MUST to go to! They create the most delicious moist and tasty cakes that anyone can ask for. I first experienced them at an event that I went to and tried many of their samples. After that I was SOLD!
FREE birthday individual cake~ Sign up on their email list!
They have mini, individual, mid & large size cakes. They can even decorate the cake to different theme for you!
They have a great selection of bundt cakes such as: lemon, chocolate, red velvet with chocolate chips, marble, white chocolate, white chocolate with raspberry, carrot cake (with no nuts. YES!)
The price on their delicious cakes don’t cost tons of money and if you sign up on their website you can receive a coupon for a Buy 1 Get 1 free Bundlet.
Their Bundlet Cakes are mind-​blowing! Seriously! My all-​time favorites are:
~Red velvet– Comes with Chocolate chips.. It is heavenly, scarlet cake-​yness at its best and its super moist.
~White Chocolate Raspberry is my second best!
The signature cream cheese frosting tops each of their mouthwatering creations and dips into the center.
I hear that you can buy and freeze their cakes for months but I couldn’t event wait that long to eat them. Once I get home I am devouring them before they even make it to my refrigerator! HAHA!
At 4.50 for one Bundlet, you totally can’t beat this deal. The price may seem a bit much, bundt it’s definitely worth it.
Trust me you WILL be thanking me later!

First time trying out this location because they deliver to Hayward. I ordered 2 dozen bundtinis for the fabulous nurses on the 5^th floor at St. Rose Hospital (I was there for 3 nights this week). I was still a little groggy from meds so I ordered over the phone versus online. It’s was easy! Arriana the manager was great, very patient with me as I tried to figure out my order. I checked with the hospital and it was delivered in the timeframe. I heard the nurses loved them!
Thank you so much!

**Disclaimer: This review is more so about the customer service at the San Leandro location, than Nothing Bundt Cakes.*
For the Labor Day holiday, my husband, who is our designated baker and chef, decided that he would take a break from the kitchen and (reluctantly) decided to order three boxes of bundtinis from the San Leandro store.(Did I say he reluctantly went this route??). At some point between leaving the shop and arriving home, he looked over his receipt and noticed that he was charged for FOUR boxes, rather than three. We are understanding people and realize that mistakes happen. No harm. No foul. So doing what an understanding, normal person would do, he immediately called the shop and spoke to Caitlyn, which is also the person who rung him up and explained the situation. She seemed to understand and apologized.
Side note: Each box is («only») $ 18.75. So you would think that it would be simple (based on providing excellent customer service and the cashier’s error) that she could credit his card back for the $ 18.75 that he was erroneously charged, right? Um. Wrong.
Well, that is what Caitlyn SAID she would do. But she explained that she couldn’t do it over the phone and all that he had to do was come back to the store and refund his credit card. Simple enough, right? WRONG! It gets «better».
So mind you, Monday was the holiday and we are working people so fast forward to this Saturday. As per the instructions Caitlyn gave, my husband once again (reluctantly) took himself, the credit card that he originally used AND the receipt back to the shop.
This time he was «assisted» (and I use the term loosely) by Arianna, the store «manager». To make a long story short, she said that she could’t refund him the money because Caitlyn wasn’t there and she didn’t leave any notes that said he was due a refund. So the best she could do was give him a store credit for another order.
Wait? Hunh? So you say the only way to get our money is to see notes from an employee who is not there? So you *could* give him a refund but you are choosing not to? You think that my husband would want to place another order after giving him such horrible service and based on the fact that he really isn’t a fan of these desserts but bought them for convenience sake in the first place?
Did I mention that the order was (only) $ 18.75??? Surely if he was trying to beat the system, he would have said that she charged him hundreds of dollars instead of $ 18.75!
So after 15 minutes of going back and forth with this «store manager», who he described as probably taking a Managers 101 course because she kept saying all the catch phrases they tell you to say rather than believing that the customer is always right and that $ 18.75 is not going to bankrupt your business, told him that she couldn’t give the new order of cakes right then and that he would have to (ONCE AGAIN… say it with me… «RELUCTANTLY») return to pick up an order — that he didn’t want in the first place — on another day!
At that point, my husband, who also had to get to another appointment, placed the order and walked out.
Not wanting to deal with this establishment any more, he added picking up the new order to my list of things that I (RELUCTANTLY) want to do.
I called to see if the order was ready and to let them know that I would be writing this review, Cara, another manager who probably also took the Managers 101 course that Arianna did, said, «I’m sorry… but there is nothing we can do, besides replace the order. We are open until 6pm and you can come any time. Buh Bye»…
UPDATE: So guess who was there to «greet» me when I (reluctantly) returned today? Caitlyn. I was actually kind of relieved to see her since she was the reason we’re were in this fiasco to begin with. So I went to her and said, «Hi. You are just the person I am looking for…» and proceeded to show her the receipt and explained what happened (as if she didn’t know). Do you know that she said, «oh that wasn’t me…» and then she tried to say that she must have been logged in in the back… and then tried to ask if this happened today. When I told her the date that it happened (which was also in the receipt), she said ‘Oh. I see. But I’m not allowed to give refunds so I’ll have to ask my manager…” in short, I said «I’ll just take the bundtinis.»
I walked out but I’m the background I heard Cara say, «Thanks for coming. Enjoy your day.»
Really?! Seriously?!
Ugh! I am not sure how much longer this location will be around. But in the meantime, they should consider changing the name to «Nothing Bundt B.S.»!

Finally had a chance to try out this new location and indulge in their wonderful moist bundtinis. Happy to have one close by as opposed to going to the Fremont location after work. Same setup as all the other locations and super friendly service. Big downfall is the box of 12 assortment. Wasn’t able to customize my box, and the dozen is pre packed and chosen for you. You can customize your box but the wait was twenty minutes. I’ll have to call ahead next time, so no biggie. Impulse buy anyways to gain some brownie points at home. Overall great experience, but the bundt cakes came out cold from the fridge. I’m used to that fresh baked feel when coming in. Just happy to have them close by for a change.

Gimmie dat CAKE, CAKE, CAKE, CAKE!
Nothing Bundt Cakes is a delightful addition to the Greenhouse & now all you bundt-​fanatics don’t have to venture off too far (if you’re local, work in the area, or are an East Bay resident) to get your fix.
The space overall is really cute. The set-​up has the cashiers, menu with prices, and their display cases directly in the center of the store. It’s the first thing you face when you walk in and you see a display case of their delicious caaaakes. What’s more fabulous — S A M P L E S. Okay. This is not some grab-​and-​go Costco kind of sample charade, but they have one flavor you can try in a bite size portion on the right side of the store. This is your opportunity to see just how moist & flavorful their cakes are. & let me tell you folks, they are moist and delicious (because, let’s be real… who wants to waste money on dry cakes, definitely not me — that’s for sure)!
This shop also has little gifts and trinkets that are available for purchase. From mugs to candles to plates, there’s different cute items to peruse at. For instance, they have coffee and tea mugs that have matching teaspoons with punny phrases like «espresso yourself!» So cute!
Service with a smile is definitely taken seriously here as well and all workers I have encountered have been nothing but friendly, accommodating and always willing to answer any questions if you have any.
Personally I’m not a frosting kind of gal, but it’s good to note that you can get a drizzle if you do please when you order the larger cakes. I really favor this option because while I do enjoy the aesthetic of frosting… I can only handle so much of the sweetness before I feel like going to go in sugar overload! Haha.
Also! Keep an eye out for their special flavors of the month (or sometimes over a span of time). Mmmm, and get them while you can because otherwise you’re going to have to wait a year until you can get your hands on such scrumptious flavors again! Their regular flavors are pretty solid too and haven’t tried one I didn’t enjoy. :)
So what are you waiting for? It may be a little pricey in the eyes of some but honestly for the value aka the moist + flavorful + deliciouuuus cakes, nothing should be stopping you hehehe. So go on and help yourself to some CAKE, CAKE, CAKEEEEEE! Ayeeee.

This is officially my go-​to cake spot! My boss brought by a dozen bundtinis last week and I fell in love with the lemon, red velvet, and chocolate chocolate chip! All of their cakes are so moist and the frosting is light and delicious.
I came in today and was warmly welcomed by Rachelle. She was SO helpful in helping me pick the cake design for my moms birthday and when I couldn’t choose between pecan praline and carrot for the last flavor of my dozen bundtinis she convinced me to get both!
The ONLY negative thing is that she said it was going to take 20 minutes and it took a little over half an hour but I didn’t mind because it was beautifully decorated! I enjoyed a sample of the white white chocolate while I was waiting and admired the store’s merchandising. I also overheard Rachelle’s amazing customer service to everyone who came in the shop, she’s very sweet and answered everyone’s questions.
Thank you Rachelle and the rest of the Nothing Bundt Cake team! I’m sure I’ll be seeing you soon!

I finally got the opportunity to drop in since their construction finished.
This location is like many of the other Nothing Bundt Cakes but in a semi run down plaza. There was one other person in the shop when I stopped in but I was immediately greeted at the door and directed toward the sampling table to the right of the counter. I wasn’t interested in the flavor (pecan) and was too full to have a sample anyway. I couldn’t decide on the flavor I wanted but didn’t ever feel rushed by the employee behind the counter. I grabbed 2 of the small insulated bags (perfect lunch bag size and relatively sturdy for a few bucks!) and a bundtlet. Customer service gives this place 4 stars in itself. The cakes are the same at every location –which I expect!- so there’s not too much to write home about.
Pro tip:
Park close by and lock your doors! It can get cutty in this plaza!

So glad they open one here in San Leandro. I went on the very last day to claim my free bundlet. It is a small but festive store. Loved the free samples of cakes they provide. I bought 3 other bundlets too so I had 4 to try. Red velvet is always good. Not too crazy about the chocolate chocolate chip, or the marble cake. I liked the white raspberry. Not too sweet but it’s the right amount. Need to try other flavors… gives me reasons to go back!

When I saw the sign late last year that they were opening a Nothing Bundt Cake in San Leandro, I was excited as SL always seems to get passed over for other cities. I’ve been checking back every so often to see if it has opened yet but no luck. When I finally got a card in the e-​mail announcing that they were open and to get a free bundlet, I was psyched!
Unfortunately they close by 6 on the weekdays and only open for about 5 – 6 hours on the weekend so it took another few weeks before I got chance to drop by. Since bundtinis are only available by the dozen (you can mix and match but may take up to 20 min) for I think $ 18.75, I decided to do 3 bundlets instead for $ 3.99 a piece.
Red Velvet — You can never go wrong with red velvet, tasting as good as it looks
Chocolate Chocolate Chip — My favorite as it was super moist and decadent
Strawberry Crème — This one was just okay for me but I got one since it was their special flavor this month/​season.
They ran out of their stamp card but said we can bring back our receipt to get credit the next time. I will definitely be back again! Now if only SL can get a Trader Joe’s, it would be complete!

A Sweet Addition To The Area
My wife and I went here yesterday shortly before closing (my wife laughed at the way I raced through the parking lot– I held the door open for her for 15 seconds before she arrived).
We’re both happy about the opening of this location.
Hours:
M-​F 9 a.m.-6 p.m.; Sat 10 a.m.-5 p.m.; Sun 11 a.m.-4 p.m.
Phone:
(510) 895‑4422
Email:
Good Use Of The Space:
The menu is large and colorful.
The bakery is small (I’m glad that there were only a few other customers), but there’s a fair amount of room to move around because of how well everything is organized. The presentation factor here is superb.
We were greeted right away, and both clerks were friendly and professional.
My only mild critique is that the one who greeted us could have been a bit faster with the 2 customers ahead of us.
It smelled inside, but it was a baking smell that wasn’t overpowering.
An Asian boy almost ran into me. His mom was oblivious.
Samples of White White Chocolate were brought out (I took 3).
They were scrumptious, but it was a bit odd because the bakery was about to close (there were basically over 40 samples and only 4 customers). I told my wife when we got home that I should have taken 20.
The prices here include tax.
Greeting Cards: $ 3.25.
They’re on the far right, and are kind of unique and interesting (next time, I’ll buy one for my invisible friend).
Reusable Tote Bags: $ 2.99.
They’re big and look nice and sturdy.
Samurai Swords: $ 12.
The medium-​sized cake cutters are in the form of a wakizashi (small samurai sword).
I was immediately drawn to them because I have a katana at home.
Anyway, you can also use them to fight ninjas.
Bundtlets (personal-​sized bundt cakes): $ 3.99 each or $ 45 for a Bundtlet bundle box (dozen).
There are «40 designs» and «9 classic flavors» (ex: Lemon; Pecan Praline; White Chocolate Raspberry; Cinnamon Swirl– my wife and I will try this flavor next time).
If you want «a lighter touch» in terms of the frosting, you can choose their «drizzle frosting.»
It’s best to keep the cakes at room temperature, which is why I quickly placed ours in the fridge. o_​O
Stamp Cards:
We didn’t get one (they were out), but we can get one next time and use our receipt to receive our first stamps.
:
Red Velvet: 8.5÷10.
I first tried one years ago. You can’t really go wrong with them.
:
Carrot: ⁷⁄₁₀.
Another reviewer is a fan, but the one that my wife had wasn’t very «moist.» It just didn’t seem that fresh to her, like she received «one of the older ones.»
:
Marble: ⁸⁄₁₀.
I was pleased overall, but I expected more of a contrast between the flavors (vanilla and chocolate).
The parking lot is big, but kind of a pain to deal with (there tends to be a lot of traffic, so be careful when you’re walking).
We were pretty satisfied last night, and my wife and I will definitely be back.

Finally I can get my bundt fix and not have to drive out to Fremont.
Great moist tasty cakes and friendly service. I have tried the peanut butter chocolate chip and cinnamon swirl so far. Both were delicious.
Make sure to ask for a stamp card for a free bundtlet or dozen of bundtinis after a few purchases.
Only complaint is that they close early, 6 on weekdays and even earlier on weekends. So I will be picking up dessert before dinner.