RadioShack

To all the people that are criticizing schedule… They need to realize that when general wireless took over the power was taken from the managers, they have a ton of cutbacks and cant control their ordering either. The manager vinay is very helpful and tries his best to help out. Justin one of the other sales associate is knowledgeable and helpful. My only complaint was the guy with the beard cody… he was kind of a jerk and didnt seem to give a crap about anything. But the other guys totally make up for it. I absolutely love this radio shack

If I could give the San Leandro location negative zero I would. The store is divided between Sprint and Radio Shack. I was helped by Mary who works for Sprint but helps out with Radio Shack. Let me start by saying Mary with Sprint is an absolute delight. Very professional. The issue is with the sales associate and the manager of Radio Shack. They would not divulge their names. These two are the most unprofessional low lives. The Manager looks like he is on an illegal substance of some sort.
It is clear to me why Radio Shack has closed so many stores because of the poor customer service. I took the items that I purchased from this location and returned them at the Bayfair location because I refuse to give Radio Shack MY MONEY! I did not return purchased items at the San Leandro location so I did not have to deal with the unprofessional sales associate or manager.
Radio Shack will never get another dollar from me. Best Buy here I come to get my electronic devices.
I was so perturbed by the rudeness of the manager and sales associate I wrote a letter to the district manager. Hopefully, new customer service training will be facilitated. I will never know because Radio Shack lost me as customer. These two low rent employees truly are a poor reflection of Radio Shack.

Showed up and there was a sign on the door saying they would be back in 30 minutes. Maybe someone was on their lunch, maybe there was a ghost that needed busting in the back? Whatever the reason, this is crazy!
They couldn’t hire people on an offset schedule to avoid this? It was a neatly printed sign so this must be a normal thing (or the employee is pretty cool). As I sit here writing this I have witnessed 5 people walk up to the door to be disappointed. No wonder they are doing bad in sales. Missed opportunities left and right.

Cody McFarry is the worst! I went into the store yesterday and he had a really bad attitude, not helpful or apologetic for not being able to help either. With employees like him that store will most definitely go out of business. He had a «See I told you So» attitude with me and even went as far as to follow me out of the store, just so he could have the last word. I myself work in customer service and would never think of treating a customer the way he did. In my opinion he should be fired immediately.

I wish I could give this place 0 stars! I bought a charger from here and it just stopped working. I didn’t keep the packaging bc I didn’t expect it to just break in less than a month and when I bring it back they say they can’t do anything even tho I have the receipt. The workers in the store showed a lack of concern for customer service, the guy just kept repeating the policy over and over like I was an idiot. Basically, it doesn’t matter if I’m sold a shitty product that breaks in less than a month, they can’t help me bc I don’t have a box. I’ll stick to purchasing from apple and best buy, I won’t spend another red cent here.

All I have to say is Chuck (spell check on name) is AWESOME! I went in to see if somebody could help me with my windows 8 laptop. I had previously went to 2 RadioShack locations in Oakland and I seem to have got nothing but rude and lazy employees. Telling me they can’t do much since I didn’t purchase my laptop there or giving me places they knew could fix my lap top but I would have to pay. I knew that was WRONG because I purchased my laptop at a RadioShack and I also paid for a 2yr warranty which included a damaged screen. I almost gave up and thought ok maybe I’m wrong let me call the original location of which I bought the laptop from which I would have gone to but that was in Hawaii. They advised me that with my 2yr warranty any radio shack is able to help me with any issues as long as I have my receipt. So I Unilocaled a different location and got this one. All I have to say is if you want professional fast and good quality service see Chuck. Even thou the store started to get busy he acknowledged every single person that walked thru that door and managed to assist everyone with what they needed even thou he was working by himself! This Radio Shack employee just made me keep my business and now I know which Radio Shack to go to from here on out as long as Chuck is there.

Store signs say it opens at 11am on a Sunday. I’m here and it’s 11:12am and the store is closed. Called and no one answer. Wtf?

I drove 9 miles roundtrip to this store, only to find the doors locked at 8:04 PM on this Saturday night (April 27). The internet ads AND this San Leandro Unilocal listing show the listed store hours from 9 AM until 9 PM on Saturdays!
I hate businesses that are so anxious to go home that they leave prematurely before their advertised closing time. It looks like the manager of this location cares more about getting home or going on a hot date than he does running the business.
I had cash in my pocket to spend about $ 100 on electronics, but only wasted my gas and time. Tomorrow, Sunday, I’ll spend my money elsewhere… probably WalMart.
Note: If this store is actually supposed to close at 8 PM instead of 9 PM, then the manager needs to get off his lazy ass and start changing the wrong store hours posted all over the internet!

I came in back on Christmas Eve on a whim, trying to get my X-​Box fixed from the «red light of death». I was surprised that the manager, Jason, was actually willing to break the whole thing down, apply thermal paste and sew it all back up. The whole experience was educational and while it didn’t actually end up fixing the problem, I was pleased that he went through all the work (about 3 hours worth) to help me, for free none the less.
They definitely do not deal in console repairs but customer service was an A+

I have been in this particular Radio Shack several times in the last year, and have always been happy with the service. I go to Radio Shack for several things: if I need a particular sort of cable, or if I need some sort of oddball battery. Most recently, I shopped online for a laptop and found to my surprise that the best deal at the time on the model I wanted was at Radio Shack: I ordered online and had it delivered (free!) to the store.
Pickup was simple, and they were really nice about helping me with a couple other small purchases.
It isn’t glamorous, but I left happy.

I don’t shop at Radio Shack unless I’m having trouble finding something everywhere else. I’ve been to this store twice looking for hard to find batteries. Both times they had what I wanted. The staff was really helpful and friendly. No one ever pressured me to buy something I wasn’t shopping for. The prices seem a bit high, but since I couldn’t find my batteries anywhere else I had to pay the higher price.

I used to work here about a year ago. I ended up quitting because my Assistant Manager, Sean, and my Manager, Ivan, were total duchebags. The prices are pretty high and can be easily be beaten at stores like Best Buy, Wal-​Mart and Target. They’re all about cell phones here. They’ll do whatever it takes to sell you one. Whatever you do, do not pull your cell phone out because they’ll use that as a topic of conversation to transition into a cell phone sale. They care so much because they can get into trouble if they do not sell enough cell phones and they also get more money the more they talk you into buying. They also want to sell you batteries, but they’re still too expensive. With my old employee discount, it made it just barely better than Costco, Wal-​Mart and Target, but without an employee discount, go somewhere else. The batteries are usually sitting on the shelf for a while too. The staff retention is unusually low and they go through people like a Hummer goes through gas. I was there for exactly 2 years and I was regarded as a senior member of the district’s staff. This is because apparently the turnover is less than a year, so that means the people inside usually don’t know what they’re talking about unless they knew about the topic before they started working at RadioShack. I have not been in the store since I left over a year ago and do not plan on going in any time soon. Only idiots or people who do not want to make the trek to a less expensive store should shop here.
Somehow there’s an error with the street address… Its:
15 100 Hesperian Blvd, Suite #208
San Leandro, CA 94 578