Spee-Dee Shoe Repairs

This place is AWFUL!!! They have done cheap work that often needs a second and third repair, which they will make you pay to repair in cash!!! The owner could care less if there is good customer service and the worker is often sick or missing in action.

Worst experience ever. DO NOT GO HERE! I brought a couple shoes in to have the soles repaired, along with my husband’s very expensive motorcycle glove, that needed a couple stitches. I paid for everything in advance. I came a few days later to collect my items. I received my shoes — which were repaired in a mediocre manner. I noticed the glove was not there. I asked about it and the guy was rather rude and told me to come back later when the owner would be working. I came back a couple days later and spoke to owner. He explained that he made a mistake and gave the glove to another customer. He said he called the customer and they would return it. I understand mistakes happen — so I said we would come back in a few days to collect the glove once the other customer returned it. My husband went back this time and the owner was rude and said he never got the glove back but to keep trying. My husband called a few times to ask the status and would get hung up on each time he called. Finally he went back down to the store, the owner was indifferent and didn’t care that this is a couple hundred dollar motorcycle glove. He didn’t even offer to return the money spent on the repair. Horrible customer service — no senses of responsibility and very odd behavior in general. Plus as I mentioned at the beginning of my rant the workmanship on my shoes was very mediocre. Don’t waste your time or your money.

I don’t even what to give it one star. I took in a pair of bowling shoes to have new soles and heels replaced. He said it would cost 10.00. When I went to pick them up he had put the new sole and heel over the ones that were already on the shoe. When I told him it was wrong he then said it would be 20.00 to fix his mistake. When I picked them up he had ruined the sole do I had to buy another one for 20.00. Needless to say I took them to another shoe shop and they were done corectly. I never go in here again. I hope he doesn’t do this to another innocent customer.

Fixed my flappy heeled oxfords in under 5 minutes. Is there more to say? Pleasant guy! If this was closer to me, I’d come here to get my shoes polished too!

AWFUL!!! STAY AWAY!!!
I’ve used this shop before to stretch some shoes and they did a good job on it. So that’s why I came back to have a few water spot stains on my new Rick Owens boots removed. This place is completely ruined the boots! They not only washed the boots (which are not supposed to be washed) with some unknown solution, but they also completely ruined the finish by applying black shoe polish on the GRAY NUBUCK!!! Needles to say, when I saw the results I was in shock! My boots will never be the same after they got their hands on them :(
What’s worse, when I returned to the shop to inquire about this terrible job, they denied everything. They denied improperly washing the boots, they denied using any improper cleaning solution, and they denied using black shoe polish.
At this point, I told my husband and he suggested that we return to the shop and request our $ 15 fee back. When we returned, the owner had the gaul to blame the whole situation on his employee, and asked us to come back later to speak to the employee. When we returned, the owner was gone, and the employee then proceeded to deny doing anything wrong with the boots, blaming some unknown third employee for the bad work, and claiming that the boots were two-​tone — huh? (the boots are one tone, gray)
He then asked us if we could provide a picture to prove how the boots looked before they ruined them. We did not have a picture (except for the picture posted on the store web site). This made us wonder… do you have to take pictures of your shoes before you bring them to the cobbler now? THIS WAS JUST OUTRAGEOUS.
We immediately took the boots to a respected shoe repair store in downtown SF, and they confirmed the boots had been improperly washed and were covered with black shoe polish. They were appalled as well. They were able, thankfully, to remove most of the black polish and return the boots (partially) to their original gray color… but the damage was done, and the finish is not the same.
Finally, we took the boots back to the owner to show him their proper color and finish. And in one last outrageous denial, despite the fact that he was looking at gray boots, he continued to lie and say they had not used black polish or done anything wrong with the boots. We then demanded our money back for their «job.» He refused, and said we should take him to court (we’re talking about 15 bucks here). We insisted one final time that they had done an improper job… At last, he took ten dollars out of the register and slammed it on the counter, still insisting that they had done nothing wrong.
Moral of the story: DO NOT USE THIS SHOP IF YOU LIKE YOUR SHOES. THEY ARE INCOMPETENT, PETY, and RUDE. THEIR CUSTOMER SERVICE IS NON-​EXISTENT, and THEY DON“T STAND BEHIND THEIR WORK.

I’ve come to this shop before with mediocre service… well now it has deteriorated. Very poor quality and unprofessional services.
I brought in a purse to have the handle repaired and a pair of wedges for cork repair on a Wednesday and was told to pick them up on Saturday. Came back Saturday and neither were ready… they asked me to come back by 3 pm. I came back at 4 pm. Shoes were ready but had tacky glue on it and purse hadn’t been touched.
When I questioned the workmanship of the shoes the guy (not the owner) got rude and said he had given me a deal. Well, I never asked for a deal… I wanted my Tory Burch sandals fixed correctly and professionally. When I brought in the shoes that Wednesday we even discussed that I wanted the cork repaired to look like cork. He said okay… but instead I got a few glued edges. I explained this to the owner who replied that they couldn’t fix that part. I understood but the helper guy was, and continued to be, very rude and told me to just take my stuff. Finally the owner told him to shut up and he shouldn’t argue with customers and said he would take care of it.
As for the purse, the helper guy started gluing the handles together (before I started questioning the shoes) and asked me to wait 10 minutes! I was not going to take home a newly glued purse… that’s why I came on Wednesday!
When I picked up the purse 2 weeks later it was, again, tackily glued together and he actually had to apply more glue to the edges on that day!
I will just buy my own glue gun and fix my repairs instead of paying $ 30 for rude and unprofessional services.
Needless to say, I won’t be back.

This pleasant little man just saved my favorite boots! Repaired and new heels in 15 minutes. I was hesitant because of other reviews here, but not anymore. I will be bringing several more pair next week. Feeling pleased I took the chance and wasn’t swayed by what I read on Unilocal

I took my 3 pairs of expensive shoes on a Friday and needed them done by Monday. Not only did I get them back on Saturday but they were like new again. The owner was very quick to greet me and very professional during the entire transaction. He explained all needed repairs and price. Great Service!

Hey, $ 12 to fix my heels in 5 minutes flat? That would totally be $ 20 and a three-​day wait anywhere else.
I’m sold. Sorry to hear about the other folks’ bad experiences :-(

I really wish I could give this place a negative star because really, they’re that bad!
They used to be great, great work for cheap. Then they must have sold it or something because my usual guy is no longer there. Now business sucks! He held my shoes hostage for over a month. I say hostage because I would try to go pick them up DURING business hours and they were never open! Just a sign ‘Wait 5 mins! Sorry!’ Well, I would wait for up to 20 minutes for the guy who never came! I was late to work twice, late to a party because I was waiting for this guy to give me shoes. Awful!
After the 5^th time I went and actually found this open I was able to get my shoes. Only to find he destroyed my shoes with a repair that covered up the design. Augh. I yelled at him, he yelled at me, and in the end I paid my money so I could leave with my ruined expensive shoes.
BEWARE! Seriously, go somewhere else.

so i’ve been coming to this shop for years and after reading the negative reviews, i had to chime in about my experience for what it’s worth.
i’ve had him resole 3 pairs of shoes — each pair would’ve cost a $ 100 to replace and all of them are for work. total repair costs was $ 40 per pair. the repairs were well done and i got to wear these shoes for a couple more years.
i go there regularly to have him put taps on new shoes. i’ve learned from my other work shoes that it’s better/​cheaper to be proactive than do nothing but wait until you have to repair them. recently went in to add taps to three new pairs of shoes (a pair of waterproof boots and two pairs of taryn rose dress shoes). the cost of toe & heel taps for 3 pairs of shoes — $ 15. very affordable and a fraction of what i’ve paid for these shoes.
reading the other reviewers complaints:
my mother also goes there to repair her shoes and each time she had an issue with the repair, she brought them back and he fixed them altogether. i don’t think she ever had an issue with the shop owner/​shoe cobbler but then again, my mom is a persistent and shrewd negotiator who doesn’t take «no» for an answer :)

Boy am i glad to hear i am not the only one with a bad experience. I had a beautiful soft leather purse that needed repairs. There was a tear in the lining, a zipper needed to be replaced and the leather had torn on the strap.
When i dropped it off i wasn’t sure if the strap could be repaired and he assured me it could. I wouldn’t have had the rest of the work done if it couldn’t because the purse is worthless with out a working strap. i came back a week later to a clunky new zipper and an untouched strap. they told me it wasn’t possible to repair, but i still owed them for the new zipper and lining repair.
I am heading out to get shoes repaired and was wondering if anyone else had bad experiences. Glad to read this, because i m not risking it again and i will go to another location to received good review here!

a.k.a. «Shoe repairing While-​U-​Wait»
a.k.a. «Spee-​Dee Shoe Repairing»
I have a pair of shoes I wear to work almost every day. Dress shoes, light tread on the soles.
The soles were completely worn out, so I took them here. He said it would cost around $ 50, which is great because these shoes would cost $ 100 or $ 150 to replace! I paid him in advance. That was probably a mistake. He didn’t give me a receipt, and he doesn’t accept checks.
I went to pick them up. This guy had put deep, hiking tread on my nice shoes. Who does that?!
In addition, the shoes were now so tight that I couldn’t put them on. Bear in mind these are shoes I wore almost every day.
I asked for a new sole that matched the old shoe. He claimed that this was a new sole, and that this shoe needed this sole. I tried to figure out the logic behind this, but he refused to elaborate. Very stubborn. It also doesn’t help that the owner barely speaks English and gets frustrated with people who don’t speak his language, which I can’t even identify.
So I asked for my money back. Of course, this was out of the question. The owner had dug in at this point and started shouting at me.
At this point I told him I’d settle for shoes I could actually put on, so I wouldn’t have to wear sneakers to work. I figure I’ve paid him $ 50 to ruin my shoes and make them unwearable, I could at least get some usable shoes out of the transaction.
No dice. He offered to let me pay him AGAIN to put a new sole on the shoes. What a great guy.
At one point he even dared me to sue him. Seriously.
So, in summary:
— customer service is definitely not even in this guy’s universe. Just forget it.
— if you insist on coming here, DO NOT PAY IN ADVANCE
— I would only take shoes here that you are about to throw away. But why bother? There are plenty of other shoe places that will fix your shoes properly! Who knew!