The UPS Store

This store is a hot mess. Staff members chit chat, joke around and cuss while customers stand and wait, forced to listen to all of it. My wait time at this store was way longer than at the post office, and for no good reason. If the owner isn’t there every single day, he/​she NEEDS to be! If the owner or manager was there, shame on them. There are two kinds of class, first class and no class. #justsayin

I usually try to be as generous as I can with Unilocal reviews but there is no way to sugarcoat this experience:
I called UPS to make sure I could ship my prepaid post office package through their store (as I had at other UPS stores) and they told me «yes.» I showed up a couple hours later and told them what I planned to do and they said I couldn’t because it was over the size limit cutoff. The fact that their was a very limited size requirement would’ve been nice to know before making the trek over there. My package was about 15×15×4 — not huge by any means.
So I just asked for a box and the service rep gave me one and taped it closed AFTER complaining that he had too much to do today and was «relieved» that I didn’t need much from him. I assumed it’d be about $ 3. The tab was over $ 7, including $ 3 for «services,» which was literally just the guy spending 1 minute taping the box. This means the UPS people should be paid approximately $ 180/​hour if that’s how much they’re charging me for 1 minute. I somehow doubt it and just felt incredibly taken advantage of. The guy actually acted like he was going to give it to me for free but I knew that was too good to be true; I never imagined a commonly sized cardboard box would cost me $ 7! By the time I paid for the stupid box I was barely making any money off of the handbag I was selling!
Since I was already there I asked how much it would be if I shipped the package UPS. My prepaid USPS eBay label was $ 9.99. The UPS quote for the SLOWEST delivery was over $ 26! I was so shocked I didn’t even know what to say.
I left without complaining because I was overwhelmed by the chaos of it all but I would warn anyone wanting to ship to use other services and if you absolutely must go through UPS, do not send it through this location! They will mislead you in order to squeeze every last dime out of you (and then some).

I want to fax something to China, and she said she can’t do it. And then I went to Fedex, it is done…
I think she doesn’t know how to fax internationally.

Love the quick drop off! nice customer service. The people that work here are very kind.

I just went here today.
I live in San Leandro and I have always experienced other towns or cities to be more «customer friendly» than San Leandro. Idk, maybe I’m crazy. I went here today and they were SO, SO accommodating. I didn’t wait long, the guy who helped me was named Justin. Him & his staff were playing with my daughter, helping me send out my stupid AT&T package, kindly reminded me not to loose my tracking number because they are notorious for saying they never received the package, he even offered me a cough drop! How sweet! I can’t imagine these people being any other way to anybody else.
Way to go UPS, you won w/​this staff!

Quite possible the WORST customer service I’ve experienced in my life.
The small store had what looked like 4 employees working. One nice guy handled my packing and shipping order while his 3 coworkers sat around and socialized and ate popcorn. During the 15 minutes I was in the store the 3 employees socializing used the word F*ck, S*it, and N*gger at least 3 times. This was within earshot of paying customers (maybe 6 feet away). When I suggested that they might want to watch the language they behaved as though they didn’t care and offered «What? Oh yeah» a response.
I can certainly tell you that I will NOT be going to this location ever again. I’d drive 50 miles to the closest FedEx before ever considering going to another UPS Store.

The absolute worst place you can send packages and get ripped off at the same time. Do not patronize this vendor! The charge double to send items that cost half the price to get here! The owner, a short greedy lonely little man is behind the grand scheme of things. I contacted corporate UPS in Atlanta and they managed to deliver a message to me simply stating that these small vendors have nothing and no connection Whatsoever to corporate UPS and that the smaller franchises can charge whatever they desire… I say make them disappear by giving them no business at all.

The owner and the employees are always helpful and friendly here. This is not a glamorous place and yes the owner smells like tobacco. But, they are always working to make your visit the most efficient. If you simply have a drop off, they will pull you out of line to take your package and quickly give you a receipt. There is often a line for services, but it usually goes quickly and staff always communicates with everyone in line.
I received notary services for the first time here today and it was quick and efficient. There were two people ahead of me for notary and two behind me. I waited about 10 minutes before it was my turn. And, it took less than 10 minutes for my two pages to be notarized @$ 10 per page.
As stated in other reviews, the owner might tell you more than you want to know about running his business. That’s OK with me. I will take that over rude and unhelpful any day. They make sure to actually thank you here, and to use your name. Now, where does that happen anymore?
Oh, and the parking is free and easy.

I love these guys. J & B are always super helpful when I have lots of boxes to bring in and they provide great service with a smile. They always give me a receipt, and I know my boxes are safe in their hands.
I enjoy going to this UPS store.

Not going to go here again. I was ripped off and after realizing, contacted them about it. Instead I was told that I would need to buy another booklet of stamps even though I paid for 6 and only received 5. I work with customer service and the guy who sold me the stamps and who spoke with me on the phone didn’t even try to fix the situation. Customer service 101 and he failed. I highly recommend that you take your business elsewhere!

Not even one star. Worse customer service and supervisor a short dirty looking old guy always smoking and hanging out at the liquor store next door. Employee needs anger management was yelling at a lady with her kids and was about to hit her until she called the cops crying and her son starting crying too. It was bad. Will not come here again. He was on probation and supervisor had to tell him to leave and the african american employee was going crazy.

I had one good experience here and one bad experience here, so I’ll average it out to 3 stars as I’ll still come back here for some of their services.
The first time I came here, I needed a document notarized and the guy who helped me was friendly and efficient.
The second time I came here, I needed to print out a document from a USB drive. The guy who came to help me said that the one girl who knew how to work the machine to print from a USB quit last week. Uh, okay… You’d think that someone else should take over knowing that stuff since «Printing Services» is advertised on their door. Anyways, I left empty-​handed and headed over to the FedEx on Marina to get my printouts.
NOTE: There is a $ 5 minimum to use debit/​credit card.

I would like to say that I am still a customer of the UPS Store. Their customer service has vastly improved.

Went in to make some copies and dealt with the owner. I was quite happy to do them myself, but he insisted on standing over the machine as they auto-​fed. During which time, he informed me that the machine was being replaced that day but it hadn’t made very many copies in its life and that UPS required him to have two machines and he lost money on them. Maybe it’s true and maybe it’s unfair, but it ain’t my business.
At the counter he then insisted on counting the copies, despite knowing the count from the machine — he said that it was to ensure that nothing had misfed (but we were both standing over the machine so we knew they had not), but I suspect it was more because of lack of trust in his old machine.
Having done that, he tries to hand me over to an assistant to pay — but the assistant can’t work the till — the owner guy then explains that the till keeps on losing its connection.
I would have given this place 3 stars on the above, because I did at least get my copies, eventually after they were counted, nobody was rude despite bad-​mouthing the franchisor, and the price was acceptable. However, I knocked a star off because I subsequently noticed that the machine had added a black line down each copy — the owner would no doubt say that this extra line was included free of charge.
Whilst San Leandro has few options for copying (Staples is dreadful), this place should be avoided.

Promptly at 9:00 a very nice, polite, and helpful employee opened the store. He helped me with what I needed and I was out of there in five minutes.
Why wouldn’t I come to this store with this kind of service?

I wanted to send a friend a package, but didn’t want to wait in line at the Post Office in this shopping center. So I took the box to this UPS Store and asked them to quote me on the rates with UPS and USPS. The older gentleman (the manager/​owner?) gave me the riot act about how UPS is better. I didn’t mind the info, but he talked down to me like I was a child. When I insisted on getting the prices for the 2 services, he passed me off to one of the other employees.
I didn’t appreciate his attitude and would NOT recommend coming here. I did send my package, but only because I had already brought it in. The next time, I’ll go to another UPS Store or wait in line at the Post Office. The customer service is TERRIBLE!!!

I love this place because they take care of my mail! The owner Stanley is very friendly and always helpful. All of the workers are fast and they know what they are doing. I definitely recommend trying this place for all your shipping needs and other needs like notary. =)

Where do all of the rude and terrible employees work at — at the UPS Store in san Leandro. They are rude, unpleasant and ahve poor customer service skills. the manager is worse — he yells at you; it’s no wonder that the employees are poor examples of UPS standards if they have any.
Do yourself a favor and do not do business here.

We went in at about 4:15 and were out at about 4:40 with 3 signatures to notarize. I thought that was pretty good and the price was very reasonable. While there I saw that the young ladies were very attentive to customers and knowledgeable. We will go back when we need anything notarized or mailed.

I will NOT go back to this location.
1) Dump the old woman who does Notary. I am a customer… (or was) DO NOT LECTURE ME. What a condescending twit.
2) The owner/​manager — when he walks past you, smells like an old, never emptied ashtray. UGH
3) Line jumpers… Excuse me, stand and wait like everyone else.
I left… abruptly and I will not go back.