The UPS Store

This place is a rip off they tried to charge me $ 15 bucks to ship a package that had a return label. I went to usps and it was only $ 5 never ship anything thru them when u can use USPS FLAT RATE and save i will never go back and the two guys were rude.

This UPS store is NOT professional at all. It’s a poor representation of UPS as an organization.
I had some very important documentation to fax and the daughter did not fax the documents properly. The store is in a 510 area code. I read the fax# to her with area code 925… (bay area code) she asked if this was a local number??? Fax did not go through. As she’s standing there trying to figure things out… she’s reading my private documents — seriously?! — I asked her to refax the docs. Daughter proceeds to tell me (customer) that she knows she fax to the right # of which she could not repeat leading me to believe she faxed incorrectly. Then daughter goes on to help another customer after refaxing my docs she asked her mom to check if fax went through. As mom stands there she proceeds to read my private documents too — really?! -
After all that $ 12.00 to fax 7 sheets of paper. Total rip off with very bad and unprofessional services.

They charged me $ 4.00 for two black and white copies on flimsy paper with terrible ink. He said it’s because I used the computer to insert my flash drive. I could have gotten better quality printouts for .09-​cent each at any office store. The fact that he didn’t tell me up front that I’d be paying $ 4 for two sloppy copies makes me suspect they are hard up for money due to terrible service. Though tempted many times, this is my first review on Unilocal.It was just unbelievable, and I couldn’t pass up the opportunity to warn others.

I’ve gone to this ups store for everything from lamination to shipping. The service has always been great.

Great location for a quick drop off of my ups boxes that I sometimes ship. Service is normally quick and I’m in and out within seconds when dropping off boxes.

The lady, I think she’s the owner, is soooo nice and competent. Will definitely be back to mail anything!!!

I came in today because I needed to get some printing done for a charity I work with and got really great customer service from Munju (I am so sorry if I spelled that wrong). Give that woman a raise she deserves it. I was in and out quickly and the process went smoothly. I will be back. Thank you.

This review is based on my experience today with Samantha, great customer service!
I just needed copies of my documents and have them sent out. She was helpful and provided me different pricing on shipments. Unlike the UPS store I’ve gone to in SF, she gave me the option if I wanted to put a tracking or no tracking for my mail.
Kinda pricy for copies 25c for each copy plus tax
This UPS store is right next to Liberty Tax Service and Safeway in Greenhouse Market

I have been a customer here for years and love the personal attention I receive. When a package arrives, they send me an email to notify me that it is there. Not going to get there in time to pick it up after work? No problem. The package is left in a locker in the lobby (open 24-​hr to boxholders) and the key placed into my box. The owners greet me by name every time I walk in. Going on vacation? No problem. The mail is collected and saved until I return.
Tons of parking, and located in a shopping mall at which I can check off several of my errands at one stop.

I’LL NEVER COME BACK TO THIS STORE!!!
Aside from the fact that they charge so high ($ 5 for faxing 3 pages + $ 2.50 for using the computer for less than 3mins + $ 1.00 for prints), the staff was not at all customer-​oriented. Two female employees behind the desk were busy talking about car seats and strollers without even updating me first whether or not my fax went through. I even had to break their discussion just to find out what’s going on. Even while taking care of my bill, they kept yapping away about car seats and strollers. They immediately went to the back to continue their discussion after I signed my receipt and didn’t even ask if I needed anything else. Unfortunately, I found out through a text message that I had to submit another fax; so I had to call out their attention and break their discussion… again. OVERPRICED ESPECIALLY FOR ABSENCE OF CUSTOMER SERVICE!!!

dumb asses charged me over $ 30 to fax 14 sheets to sac and they never got em! i called and they had a straight attitude! so never again will i use em. major rip off

Strike 1: The first person to greet me was apparently too busy fiddling with his phone to help, so he shouted the name of another employee to summon her from the back office before returning to his text messages. Way to make the only customer in the store feel like a low priority.
Strike 2: I was not informed that the box they were shipping my laptop in was going to total $ 32.88 until after they’d already sealed my computer inside. Even after doing the research to find that this is, indeed, the going rate for this box, I still feel ripped off since I was not warned.
Strike 3: When I realized that the shipping instructions from Samsung advised that I write the repair order number on two sides of the box for faster processing, I called to ask that they please help me comply with these instructions. My call was answered by the same man who was texting when I entered the store. He absolutely refused to do copy the number over, insisting no less than half a dozen times that the number was already written on the shipping label. His refusal confused me, so I asked him a series of questions to confirm that he was, in fact, capable of complying:
I confirmed that he still had the box in his possession.
I confirmed that he could read the number — he read it off. It matched my email from Samsung.
I confirmed that he had a Sharpie.
I confirmed that, since the number was already on the label, he was capable of copying it onto two other sides.
I confirmed that the box was large enough and had enough blank space that he couple fit the order number on two of its sides.
He even put me on hold while he found out the box’s dimensions, in inches, before telling me for the sixth time that there was no need for him to copy the number because it was already on the label.
It was like being trapped in a Monty Python skit, but without the charming British accents.
I honestly, honestly wish there was even an ounce of hyperbole in this story, that this were some imaginative recreation of a mundane, mildly disappointing customer service experience. I’m not sure whether writing that number on two sides of the box was going to make a difference of minutes or days in processing time on Samsung’s end, but after spending $ 32.88 on a goddamn box, I didn’t think it was unreasonable for me to as for this quick favor. He spent seven minutes on the phone with me refusing to give me ten seconds’ worth of help.
If I had it to do over again, I would have driven the laptop to Texas, myself.

Bought a roll of bubble wrap in the evening, and needed to return it the next morning (My wife thought it should’ve been gold plated for the price). I was told they didn’t do cash returns, and pointed out mine was on a credit card. She couldn’t get a manager on the phone, and she wasn’t authorized to take returns, so i couldn’t return it either way. This is like the «who’s on first?» of bad customer service. I try to keep my business local, but will never go here again. Too many other places offering identical goods without shady business practices and horrible customer service. Also, you have to choose one star, I wanted none.

The WORST! DO NOT go here for fingerprinting. Staff is rude and incompetent. Fingerprints will never be processed and don’t even bother asking for a refund.

Do you know how much a 0.44¢ postage-​stamp cost here? They charge 0.88¢ for a stamp. Seriously, I am not joking, wish I was. I will never go here again. And no I did not buy any stamps here, I went to the Post Office around the corner on Manor Blvd. and bought 0.44¢ stamps for 0.44¢.

Awesome Store, easing parking, nice clerk, very helpful, ²⁴⁄₇ mail box open.

Lady does not smile.
Carpet looks and feels like raised asphalt.
Want to buy a box? That’ll be 2x the department store price.
Want to ship here? That’ll be 2x the online price.
Want us to pack? That’ll be $ 5.00.
Your total comes to an arm and leg.