H&R Block

We are still returning to see Jeanine. She knows her atuff, and she gets everything done for us every year. The one time we didn’t use her, we left confused and unhappy. We won’t make that mistake ever again.

Went in as a new customer and thought I’d get some of that service that they advertise on TV. But she sure didn’t seem to be wanting a new customer. Typed in my SSN and seen I had not use them before and asked were I had my taxes done before, so I told her and she asked how much I paid to get them done and her comment was «well we’ll be a bit more then that». Pretty much got the feeling that she didn’t need any new customers. Real poor first impression. I went back to my tax lady. I get good service there. I will not be going to H&R block.

ROBBED. What’s even the point of doing taxes with the amount they charge? Worked with Vivian. Couldn’t get a straight answer out of her for anything!!! They don’t even find you more money like they promise. She had no idea what she was doing, had no good advice, but was crystal clear when it came to paying $ 430 for the job. Stay away.

Wow i was robbed i should have gotten 1,200 but only got 720 and all they want is to get u in and out the door as fast as possible if you ask me go to the library and get it for free. Guaranteed to get all your money

Quick and efficient! I always use Jackson and Hewitt but not any more!
They did a great job and the refund came really quick!

After reading Amanda P.‘s review of HRB and of the person who did her taxes, I felt the need to write a «counter» review/​defense b/​c I’m pretty sure she was writing about my Mother!
— – I called these «people» and made an appointment with them to make sure I would get in and get my taxes done, because last year I used TURBOTAX and did them online. I just wanted to see if these «people» could save me a little more money. Instead, I wasted gas, time, and money screwing with the moronic employees they like to call «Tax Advisors.»
It’s ambiguous what exactly you are complaining about regarding «save me a little more money».
If you meant save money as in the SERVICE they provide is cheaper than buying TURBOTAX and doing it yourself, then it should’ve been obvious from the get-​go that it wouldn’t be any cheaper. Of course it’s cheaper to do your taxes online yourself. The HRB office rent, electricity, advertising, etc ain’t free; someone has to pay for all that. Is it cheaper to make coffee at home or buy it at Starbucks? It’s the same thing.
If you meant save money as in getting more refund from the IRS, then you’re skirting the shady side. You should only get back what you deserve; otherwise, it’s called cheating on your taxes. They could lose their jobs and license and you could go to jail.
— — For one, they don’t like to ask you if you have the money to pay them BEFORE your appointment starts… they save that juicy one for later.
OMG, this is such a moronic complaint. Analogy:
When you’re ready to checkout in the grocery store, does the cashier ask you if you have money to pay BEFORE ringing you up?
When a stylist cuts your hair and then ask you to pay, do you bitch that they should’ve asked you if you had the money when you first came in the salon?
HRB is a BUSINESS. It renders a service and expects to get paid. It’s not their responsibility to check everyone’s wallet when they first walk in the door. Poor? Then stay home and do it yourself.
— — [the complaint about the posters and the pregnant lady who’s tax preparer called in sick].
This could be true. In the case of the guy who called in sick, it’s probably not a big deal to HRB b/​c everyone there can do any tax return; the establishment is indifferent to who does what. Though it’s understandable that she may have had a preference for her usual preparer.
The posters, yeah, I don’t like those posters either. The more complicated your taxes, the more the tax advisors will talk to you. If it’s just a w-​2, you’re single with no kids, then there’s really nothing to talk about because it’s an easy return, they can bang it out in 10 min. If you have 1099s, sched. C, investments, married filing separately, SSI, etc, then there’s a lot to talk about.
— – When I finally got called up for my appoinment, the lady, who spoke really shitty broken english, took my W2’s, and just started typing away. Not a word! I mean, these are MY taxes, I’d like to at least know what the hell the process is. (Clue #2!)
This made me laugh. sounds just like my mother. Her English speaking is not very good, so she prefers to not talk much and just do her job. If you had SPECIFIC questions, you had to ask (she understands English perfectly), otherwise she just does the whole return for you.
— – Then, after the entire process, she tells me it’s going to cost me $ 100 to file. I go to tell her to forget it, I’ll do them myself, and she says, «O. leh meh geh yoo coopan…» She types some more, looks confused, and then I hear the printer click on. She tells me that if I mail my state returns myself, I only have to pay them $ 61 to file my Federal ones for me. What the fuck? Just for her to sit there and type for 5 min, and hit send? (Clue #3!)
Actually, she was trying to help you. When people say they can’t pay, she prints out the state return for them to mail to knock down the price. She put everything into an envelope, so all you had to do was put a stamp on it and mail it. Her 5 min of work saved you $ 39.
—-[The complaint about asking you to pay that day, to pick up the envelope when you have the money to pay, not telling you all this ahead of time].
Again. Does Safeway let you take your groceries home and say come back to pay when you have the money? Service has been rendered, now pay up! What’s so shocking here? If you take your tax files w/​o paying, how can they trust you’ll come back to pay? DUH.
— – I highly reccomend TURBOTAX! It’s fast, easy, and for $ 70 you can file BOTH returns… no mailbox needed… yourself! And the program actually talks to you… in actual english… and tells ou whats going on through the whole process!
TURBOTAX is good/​cheap if your taxes isn’t complicated. The lady with the bad English (my Mother) has close to 20 yrs of tax and accounting experience, is an Enrolled Agent (google it), and can finish yours in 10 min b/​c she knows taxes inside out.

WELL!
Let me be the first to write a scathing review about this waste of space they call H&R Block.
Don’t let their beautiful signs and posters fool you into thinking they actually communicate with you, and care about what you say. This place is in for one hell of a surprise when I go in later today to pick up my tax-​papers… that they printed out and I have to mail… MYSELF!
I called these «people» and made an appointment with them to make sure I would get in and get my taxes done, because last year I used TURBOTAX and did them online. I just wanted to see if these «people» could save me a little more money. Instead, I wasted gas, time, and money screwing with the moronic employees they like to call «Tax Advisors.»
For one, they don’t like to ask you if you have the money to pay them BEFORE your appointment starts… they save that juicy one for later.
I went in, waited patiently, reading the false advertisement posters they have everywhere saying, «We talk to you to find out your unique situation. We…» While I was waiting, a three-​month pregnant woman and her boyfriend came in, all the way from Vallejo, for their appointment. The lady at the front desk told them that the guy they made the appointment with… the same guy thats been doing their taxes for 6 years… called in sick that day. So, as irrate as any pregnant woman would get, she told them it was f**ked up they didn’t call her and tell her before she drove all the way down from Vallejo, in commute traffic! (That should have been clue #1 for me to leave)
When I finally got called up for my appoinment, the lady, who spoke really shitty broken english, took my W2’s, and just started typing away. Not a word! I mean, these are MY taxes, I’d like to at least know what the hell the process is. (Clue #2!)
Then, after the entire process, she tells me it’s going to cost me $ 100 to file. I go to tell her to forget it, I’ll do them myself, and she says, «O. leh meh geh yoo coopan…» She types some more, looks confused, and then I hear the printer click on. She tells me that if I mail my state returns myself, I only have to pay them $ 61 to file my Federal ones for me. What the fuck? Just for her to sit there and type for 5 min, and hit send? (Clue #3!)
So I go to take the stack of papers she is holding out for me, and all of a sudden she says, «Do yooo hah money todae?» (Notice she can say MONEY all right!) I say No, and that no one told me I had to pay them right then and there. So she snatches the papers back, shoves them in an envalope, staples a million things to them, and tells me I can pick them up to mail them when I can pay. (DING DING DING! No more clues needed!) That would have been nice to know AHEAD of time. But, I guess along with the pregnant lady, they could give a shit to tell you ANYTHING ahead of time. I think they just like to have angry people in their building. Well, they’ll have one more later today, and this angry customer is going to let them all know about it!
I highly reccomend TURBOTAX! It’s fast, easy, and for $ 70 you can file BOTH returns… no mailbox needed… yourself! And the program actually talks to you… in actual english… and tells you whats going on through the whole process!!!