Crux Climbing Center

Is there anything below one star? I have read bad reviews about this place, but wanted it to be good because it is so close to home and I have a soft spot for all small businesses. I have been going to Crux about once a month for the last 6 or 7 months with my son and some friends. The service has never been great, but last night was awful. The woman who runs the place yelled at our kids for going to the bathroom, talked down to us as we tried to check in. Ignored us while we waited to trade in shoes that did not fit (despite the fact that we were the ONLY people in the gym). She then laid on the counter picking her teeth and watching a movie on her phone while we attempted to have a good time. We left after 30 minutes and will never return. You cant say that we did not give it a good try.

Went here yesterday with my 11-​year old son. Had a great time! The owner was extremely helpful and professional, and she was very encouraging to my son, who was trying the hard ones. The place takes safety seriously (you have to watch a long video before climbing) – and maybe this is why the owner seems harsh to some folks – but I appreciated it…I want to be very safe up there. We will definitely be going back – and I’m going to recommend the Crux as an activity for my son’s scout troop. A beautiful, modern facility. Highly recommended for parents and kids. My arms and legs remain very sore.

I should’ve read the reviews before going here. They were all right and I could’ve saved a lot of money. Too bad the kids like to climb. After going a second week in a row the owner double charged us and made one kid rewatch the safety video again just because he wasn’t technically our biological son. It was absurd and when I question the nickel and dime game she got extremely rude. Had it not been my sons birthday we would’ve marched all six kids out of there. It really ruined the experience. Had an almost similar story the week before. Shame on us for going twice. We will not be stepping foot there ever again. I really wonder after reading the countless other reviews how this place is still in business. She must be a miserable unhappy person.