Hayward Lumber

Not impressed. If I could go back, I would have hired someone else. We contracted for the design, delivery, and installation of a new kitchen including countertops.
The design is poor in several places: appliances collide with the cabinets and can’t open fully, the cabinets are narrow and only just deep enough for plates — had we had elaborate dinner plates, we would be out of luck — the corner cabinet is close to useless, a cavernous thing no one can reach more than a third of, plus various other irritants. The color is nice.
The delivery was fair, except the countertop broke and we had to wait for a replacement.
The installation was horrid, to be polite. We are fairly sure the installer was not quite drug free. Whatever the cause, we had a long list of items to be fixed, including one drawer front installed upside down, several nicks and scratches, and crooked doors. The countertop is coming apart from the back splash, leaking water, and they managed to install a window sill so the window can no longer be removed for cleaning.
The service was friendly when we spoke to the representative, but quite inefficient. Smiles don’t fix things on their own. There was a lot of delays waiting for a response, and unless we called and caught someone in the headlights, it was difficult to get anything done. After the first round of repairs, we were supposed to have quotes for other remedial actions, but met utter silence. After several tries, I gave up and emailed that we would be done with them and not pay the $ 600 balance left on the deal. After telling the company twice with no response, we considered the ordeal over. I’ll still have to make repairs myself.
Total price: $ 8000-​$ 10 000. I think I might have done as poor a job of it for free.

My husband and I recently remodeled our kitchen and talked with a few cabinet places before deciding to go with Hayward. There was one reason we decided to work with Hayward: Chuck. Chuck is the main cabinet guy and he does a fantastic job. He was really upfront with what was necessary vs not (even if it meant they made less money) and did his best to give us all the possible options so that we could have the kitchen of our dreams.
If there was ever any sort of issue, Chuck would call right away to tell us about it and tell us what to expect. One of the cabinets showed up the wrong size and chuck had a local cabinet maker come pick it up immediately and modify it so that it would work (he also gave us the option to get an entirely new cabinet).
He was a dream to work with and we will definitely go back when we need to do any other remodels. I even went in there 4 months later and he remembered me by name and all about our project. Overall, fantastic service from Chuck!
I was kind of surprised by the poor reviews when I came here to write one for Hayward, but it seems those bad reviews are specifically about the lumbar yard and the hardware store. I haven’t had much interaction with the lumber yard and hardware store, but I get the feeling it’s not a «consumer» place like Miner’s or Home Depot — it’s geared toward contractors who know what they’re looking for and what they’re doing.
Regardless, the service we got from Chuck in the cabinet department was totally geared toward «consumers» and was perfect for us. The price was great, too!

Just left the store — I have never in my life experienced such lack of any customer service. I am a woman and I received no help. All my questions were answered with a short answer, requests for details went ignored. Yes, completely and totally ignored. I was not accompanied to the lumber yard and ended up getting lost somewhere until one person told me I was not allowed to be where I was. Did he tell me where to go? Nope. I finally found what I needed. Anyone around? Nope. I scraped my hands getting that plywood to actually check it out. Finally do it. Go to the check out. Can’t pay for it. Why? Don’t have the numbers. I told them the size and material. Thankfully I was smart enough to take a picture of the nearly faded sign by the bin. Paid. Go with my receipt to back to the yard. No one here. Waited. Finally, a guys showed up. Check this out, it was his first day on the job, so he was super nice. Yay! He goes to see how my plywood can’t be cut (total of two cuts) and comes back to tell me they cannot do it today and I should come back tomorrow. Long story short, he himself did it for me. So here you have it — one excellent caring employee and he is new. Will never go back to that place again. Siting in my truck right now outside their parking lot holding back tears. Grateful to this new guy but hurt by the rest of the staff.

Great customer service & popcorn