Karen Scott Audiology

I had a great experience here. Going to college in slo has left me without an audiologist. I called for the first time 2 weeks ago and asked if I could get my hearing aids cleaned (they hadn’t been cleaned in years and were having problems). I was told to come in that day and they will give them a look. The receptionist was super sweet and cleaned out both of my hearing aids and gave me some cleaning supplies so that I could keep them clean. She even called my hearing aid company to see if i still had a warranty on them and could get them refurbished. I have my audiologist back home whom I love but if I ever need anything while in slo, I’m going here no doubt.

The first question I was asked by the person answering my call was «what Insurance did I have.» I responded with XXX and was then asked if that was a PPO or HMO. When I answered, «HBO», I was immediately told that I would need to go through a plan provided audiologist as this office did not accept any HMO insurance.
That’s fine, I guess, but what she didn’t know was that I have the money to pay out-​of-​pocket and would have appreciated a few questions pertaining to my hearing situation and needs. Then, there might have been some business and I would have possibly been helped by them.
So, I won’t be a client but at least I know where their priorities are.

My father comes here for his hearing aid needs, and he seems happy about it. I’ve come in a few times to help drop off and pick up related things, and I have to say, I’m always disappointed by the receptionist who doesn’t look up at me when I walk in… or for next few minutes. Sometimes I’m left questioning my own state of being – Did I die on my way here? Oh god, I’m a ghost.
She just looks down at her desk while she’s on the phone. I mean, I get it, you’re on the phone but you can look up at me and gesture. I’m left standing awkwardly by the counter for five minutes– which doesn’t sound long, but trust me it is when no one has made eye contact with you or acknowledged that you’re in the room.