US Post Office

I just received my letter in the mail… OPENED. Yes, I know letters get processed with machines. However, my letter was perfectly opened on two sides and the tape was perfectly cut/​damaged. I called the post office here to find out what happened and let them know that I do not appreciate receiving opened mail. Yes, accidents happen but at least tape it shut again! So when I called them the lady on the phone rudely asked me if I am «accusing the carrier of opening the mail». I am sorry but the way my letter was opened it looked like it was intentionally done. And there is no reason to get offensive when I did receive the opened letter not them!

I give this post office 1 star and here’s why:
I live in an apartment and apparently the shipper did not add my unit number to the package, so the courier did not deliver the package. The status of said package was never updated after the failed delivery attempt, so I called this post office to get an update.
The lady I talked to, Alex, insisted that my package had already been delivered 2 days prior to my phone call. I told her it was not and I am sure of that, but she kept insisting. 3 phone calls and much stress later, they told me that they found my package and it had not, in fact, been delivered as Alex had insisted. I went to the post office to pick it up, where Alex promptly reprimanded me for not placing a unit number on the shipping address and for calling more than once; she essentially implied the entire ordeal was my fault. I told her I was sorry for inconveniencing her and said I only wanted my package so I could leave. She was very rude and unprofessional, and left me with negative feelings.
Frankly, I would never have received nor found my package if I was not persistent. This post office has rude staff and unprofessional services. I hope there is an alternative for your orders.

Extremely poor and caustic customer service representatives. Made it a very difficult ordeal to get my passport processed.

Passing through town we needed to mail a letter for urgent delivery. Super clean post office. We barely had a line. The clerk that took care of us was very friendly and knowledgeable. He helped us decide what was the best service to use. Overall great experience. We were expecting to be stuck in there for a while, but we were in and out quickly.

Awkward location (difficult to both drive and walk to) but there’s a bus that stops very close by. Service is friendly and the postal carriers are very accommodating if you have any problems about receiving a package. Whenever I go in, there’s a short line but never a long wait. I like this location more than the downtown location despite it being farther.

No package, no notice slip, awful customer service. This pretty much sums up San Luis Obispo’s USPS.
I never received one of my packages and a slip wasn’t left in my mailbox which is usually the process, right???
First of all, this place is impossible to reach over the phone. I called during their hours, no answer and their answering machine sounds like a fax so you can’t leave a message for them to call you back.
Then when I finally reach someone, I get this rude af man with a major attitude problem telling me I should’ve called earlier when my package went missing. Let me just emphasize how RUDE this guy is. Like wtf, really? You’re really giving ME attitude? I tried calling you when I never received my package but y’all playing caller ID or something with your phones. Now you have me getting all hyphy over the phone!
And so he tells me he’ll call me back after he speaks with his mailman. So he gives me a call back the next morning and tells me that the man left the package in the mailbox 2 weeks ago, umm naaaiir. You did not! I’ve been checking.
The next day: package is in my mailbox. Well, well, well…
Sidenote: Y’all really need to do something about those protestors in your parking lot shouting at me to impeach Obama. Like bruh, really? I’m just here trying to send off this letter and I have people screaming at me.

Disgusted by the poor customer service at this post office. The staff always come off as rude and condescending, as if they hate their jobs. Avoid this post office at all costs.

I had to go back into this post office to retrieve a package that wasn’t delivered. I see things haven’t changed. The customer service still sucks. The staff are all still rude and act like you are putting them out by asking them to do their job! I had one clerk tell me I was ‘disturbing her coffee break’…are you for real?! This place is absolutely ridiculous!
This is your job, people! DO IT and don’t whine when you don’t have a job anymore because the post offices go under due to crappy service, like this. And just like another review, I had a guy named Mr. Wilbur/​Wilbert and a chick named Cindy who were THEE WORST! They both hung up on me also before even answering my question! W… T…F

Lost my package. Called them to sort it out and was answered by ‘Mr. Wilbert’. He told me he doesn’t know where it went, didn’t know what to do, and then proceeded to hang up before attempting to sort it out.

December 19^th and only three people in line! Great service. If only my local Post office was this efficient.

Our SLO mail carrier is very conscientious and does a great job. She is always polite and friendly.

I didnt actually visit this post office but I did make a phone call inquiring about a lost package. I believe the womans name was Sandy or annie. She was sooooo patient and understanding of my problem. She took my information and said shes gonna get right on it. All in all, a very pleasurable experience. I just hope I get my package. A semi-​rare Lynyrd Skynyrd box set ! Those are my boys !

It’s the post office, it’s not like you have many other options as far as mailing things. As far as this particular post office, it’s busy most of the time so you have to know what you’re doing before you go in.
Suggestions:
1. use the automated postal service box located in the lobby – you can use it whether the PO is open or closed and it charges the same amount
2. have your forms filled out before you get in line
3. if you have a printer and scale or are using a PO issued box (FREE) print your postage from home, the postage is a tiny bit cheaper
4. use the flat rate boxes (FREE) when shipping APO, overseas, or anything heavy
5. bring your own TAPE, they’re stingy and won’t give you any even if you can in fact see some on their counter