The service was terrific. Even before I came in, they called into my insurance and made sure I got all the best pricing. I was addressed right when I entered and the kindness of the office was immediately obvious. The doctor was very patient and asked me about how I use my contacts and glasses — so she could prescribe the best solution. I was very impressed. After years of going to Lenscrafters — I will never go back.
Youa Y.
Évaluation du lieu : 5 San Diego, CA
Dr. Duong and her husband are so kind. :) They are very welcoming the moment I step inside. Dr. Duong took her time to exam my eyes even when my kids were being bratty. Haha. She’s very understanding and isn’t judgemental. My new glasses came pretty quick because usually it would take about 2 – 3 weeks, but I got it within a week. Glad I found her through Unilocal.
G C.
Évaluation du lieu : 5 Carlsbad, CA
Got right in for an appointment for my wife and I. We were both very impressed with Dr Duong. She was extremely attentive, caring, and seemed very concerned for our well being. She took her time, and did not rush the process. which is very rare in any field of medicine these days. Nice selection at a fair price. I would recommend Dr Duong for anyone needing an eye exam. We will be back in for our annual eye checkup.
Marsha S.
Évaluation du lieu : 5 San Marcos, CA
I took my son here very last minute while he was home from college. The Dr was wonderful and the front office young man really helped my son pick out some great frames. I thought the place was very clean, the Dr was professional and helpful. I loved the whole experience. They took my insurance and the glasses arrived faster than they had even said. Excellent addition to San Marcos.
Jules F.
Évaluation du lieu : 5 San Marcos, CA
The customer service I received from start to finish was excellent! I called to make an appointment for my husband, William to get his eyes examined because he was in need of reading glasses. There was a confusion on my part with the name of the vision insurance we have but the receptionist was great at finding the correct name and what insurance we actually have. So, I made the appointment for my husband. There was no problem setting an afternoon appointment after work. My husband came home and was so happy that I found Dr. Duong. She is so sweet, caring, very knowledgeable, and gave him all the information he needed to choose the correct glasses. So, he ordered his glasses and waited a few days for them. Once Dr. Duong and her staff received the glasses, they had found that something was not right with the glasses and sent them back. Although, my husband had to wait another few days for the glasses, it was fine with us. We liked the fact that Dr. Duong and her staff took the time to inspect the glasses and make sure they were correct before having my husband come pick them up and finding something wrong with them himself. Thank you for the great customer service and care. We really appreciate it!
Jasmine d.
Évaluation du lieu : 5 Escondido, CA
This is my first time ever needing glasses, and I’m a firm believer in customer service. When I first saw this optometry place, I was a bit nervous considering I’ve never been to one. I was early to my appointment but they took me in anyways, and my mom who didn’t even have an appointment. We ended up staying really late since we couldn’t make our decision on what frames we wanted. However they accommodated us very well. Through the process of making our lenses, they made sure to get it done on time according to our very busy schedule. The prescription my mom needed was well past our budget and they lowered the price for us, making sure we can afford what we need. This optometry exceeds far beyond exceptional! They are amazing. Great great costumer service, and awesome care. When you just enter in, you already feel welcome. The Doctor as well is so sweet and relational. They really know how to truly serve and take care Of their patients. I do know we will be sticking with them for a long time. I highly highly recommend this optometry. You won’t regret it.
Joseph M.
Évaluation du lieu : 5 Carlsbad, CA
They accepted my insurance(MES), and it was smooth sailing from there. Got my eye check up and chose a great pair of designer frames. The young woman at the front desk told me they are getting more frames in, so next time I come around I know there will be more of a selection. Kind and efficient service A+ recommended.
Kimmie N.
Évaluation du lieu : 5 Escondido, CA
I love this place! I came here on one of there first opening days to schedule an eye exams. The doctor and assistant were very kind and nice. They gave me a discount of course because of the grand opening. I have not yet tried their glasses but I definitely will! I get my contacts here. Both clear and colored contact. The first time I told Dr Nghi about my dissatisfaction of the colored contacts. AJ called me back within 1 week and told me she had ordered another brand! It is awesome! They fit much better and are not irritating at all! The color I got was honey but it’s almost done with so I think I will be trying grey! I can’t wait to get some glasses as well! Definitely worth a try! This place will be my go to optometry. [=