AAA San Mateo

This AAA has the WORST SERVICES!!!
I am here to update my car insurance. I have one point of traffic ticket which is cleared by DMV. I have my traffic record to show AAA and go down my insurance payment. But, THEY DO NOT KNOW ANYTHING !!! One told me that you cannot reduce the insurance until the policy is renewed. Another person took my record and said that he will fax to deferent Dept. But he DOES NOT KNOW how long it takes and how I will get my money back, either direct deposits to my bank or mail the check to me. CAN HE CALL TO FIND OUT ?? Of course he can, but he is lazy, lousy man. And same as the white lady sit at the left side of receptionist. Go to San Jose or mountain view AAA, they have better knowledge to help you !!! I promise!!!

hmmmmm. Typically I sing AAA’s praises. In fact I encourage my family and friends to sign up for their membership card even if they don’t have AAA insurance. The DMV services alone are worth the $ 50 annual fee. But unfortunately the last time I visited (actually twice) the person working the DMV service desk was completely uninformed and frankly not very helpful. We purchased a new Motorcycle and we wanted to get a personalized plate. We went online and found one that was available and ran down to AAA to purchase the plate. Once there she told us that the name was already taken. When I questioned her stating we just checked online she stated that she just punched in the name and it tells her and the system said it was taken. We left totally bummed and went home to look at other options. We returned the next day to just get a sequential plate but with the retro colors (orange and black). The representative told us that we could not get the plate until we received the plate that was ordered by the dealer. We thought that was odd since you can purchase plates as gifts for people but it was apparent she wasn’t interested in helping us so we just left. Today we went down to the DMV and actually purchased the plate with the personalized name that the AAA rep said wasn’t available. the whole situation left a bad impression and I’m not really sure if I will renew next year.

My wife and I have had AAA auto insurance for many years, and we have always been very pleased with it. Before buying it, I looked at their rates and found them lower than the competition. And their service has been great. A few years ago, I neglected to place my proof of insurance in the car, and while driving in another state, I was stopped and given a ticket for it: one of those ‘correctable violations’. I made a quick call to AAA; they faxed my proof of insurance card to a nearby AAA office, and solved my problem. There have also been a few times over the years when I needed a tow, and our AAA membership has paid for it.
I’ve been particularly impressed by Mike Talcott, my agent at the AAA San Mateo office. Every so often I have a question about my insurance coverage, and he has always proved to be extremely knowledgeable, very friendly and helpful. For example, a few months ago I called him to ask about insurance for when a relative gets a driver’s license. He not only answered my questions, but also gave me a lot of good advice about the process of getting her a license and how to minimize the insurance costs when she gets it. On other occasions, we have discussed the advantages of various insurance options, and he has been able to explain things very clearly. Mike has been great to work with.

Only have had one interaction so far with AAA and they showed great customer service. Talked to a guy named Paul who was extremely helpful in getting me a quote and had some great advice on top of that. Assuming a similar level of customer care from all the employees, then this is definitely a good place to go to.

The service is great. They are responsive and professional. I have always been a fan of their emergency roadside service and prefer them over other roadside service providers.

Great service, lady very helpful way better than DMV, efficient I go my sticker right away 5 star is what they get

It’s been a while since I have been into an actual AAA branch, though I have been a member for almost 9 years. I have been to this location twice in the past month for DMV services and it has been great! The first time I was changing the names on a pink sheet and the second time to pay registration renewal fees. Louisa helped me both times and she was great! Made the process quick and painless and was knowledgeable with all our questions. I’m sure I’ll be back here again soon.

aaa just to be great, but the last home owners insurance claim has been a really miserable experience, they hire contractors from their network who are so un-​proffesional, too busy
and they don’t keep their word, you constantly have to keep calling when you to find out when you are schedule for the job. this claim is taking 4 months to complete is a very small job. been with them for over 30 years, i am seriously considering changing insurance company, is not the san mateo office involved, my agent has been good, this is for a rental home claim handle out of Colorado.

Awesome DMV services ladies are awesome especially Kathy. Always beaming with a smile. Keeps me renewing my membership year after year. Only downside is the lack of tow service in the outer 94 558 area code. Recently needed a tow out there. Called AAA and they gave me an approval # to use a local tow company and they would reimburse me. Only returned $ 70.00 to me for a tow that cost me $ 225.00. Disappointing news. San Mateo DMV service gets 5 stars! Call center for lack of reimbursement on my tow gets no star hence the 3 star rating

The customer service here is absolutely terrible. its like they hired a team of baboons who don’t answer the phone or email. Put them in a course to teach them customer service and how to use technology jesus christ.

AAA is a «Godsend» especially when it comes to car registrations! They will save you hours having to wait at your local DMV office. No joke! You don’t even need to make an appointment, you just show up!
I want to give a shoutout to the nice ladies who works at the car registration area. They are always upbeat and very nice. I also like how AAA has a dedicated greeter up front the minute I walk in, and he or she directs me to the right department.
But the perks of being a long time member of AAA, I get free maps, free travel ideas, free booking of flights and hotels. Besides taking advantage of AAA registration services, I have also used their International Driving Permit services. AAA is authorized by the Department of State to sell you driving permit. Your driving permit is valid in more than 150 countries, and it only takes about 15 minutes to process, no appointment necessary, and valid for one year. How cool is that?
Until then, Cheers! ~ :p

I’ve been in the insurance industry my entire adult life. I know what the general public thinks of the insurance business. I know the public relations problem we have.
I also know this –if every American had the opportunity to meet AAA insurance agent Ricky Reyes, and experience the best insurance related customer service I have ever had, there would be no more distrust of the industry.
We walked in today to get car insurance and a tenants policy for my son who is relocating to the Golden State. I was so impressed by Mr. Reyes — his knowledge, his efficiency, his wonderful easy manner, his professionalism, his humor –he was incredible.
He helped us navigate the maze, made dozens of helpful suggestions, and never once seemed like a jargon spouting robot. He was a real guy who spoke to us like a friend.
Man was I impressed.
Thank you so much for making the insurance piece of my son’s relocation a snap.

I purchased a battery from AAA which came with a 3 year free replacement warranty. About two months before the free warranty period expires, my battery died. I called AAA and they jump started the battery. It worked for a few weeks then died again. This happened twice and they said they couldn’t replace the battery as long as it was working. The third time it happened was four days after the free warranty replacement expired. I do not recommend anyone purchase a battery from AAA. After this experience, I have decided to cancel my road service membership which I have had for many years.

Another tidbit of information for AAA members:
You can handle other DMV transactions at the office, like transferring auto registration official Bill of Sale, and handing over your license plates. Huge thanks to the ladies of AAA San Mateo who helped me get through the confusing process. Was much easier doing so at this office than waiting in line at the DMV about 2 miles away!
Though I am official without a car (or the need for auto insurance), still keeping my membership active as well as my renter’s insurance through AAA. They’re super helpful!

I came in here to get an auto insurance quote. I have been a long time member of AAA’s road side assistance but was currently using Stonewood Insurance through Cost-​U-​less. I brought in my renewal to Mike Talcott to see if they could match it. Well they did better than match it, they beat it! Mike was extremely patient with my constant questions, and made the process fun! It was so quick and easy (especially compared to the countless hours I wasted at cost-​u-​less)! I left feeling like I made a wise decision by switching and I’m looking forward to saving money! Also… Stonewood Insurance is a rip off!!!

I just left this location in San Mateo and they are great. In and out within five minutes for DMV registration!

Upgrading my review to «A-​OK.» I got a nice call from Richard at AAA. He did a good job of hearing and understanding what happened. He also had a reasonable plan for connecting with the tow-​truck company and figuring out how they managed to not find us, and then leave without finding out where we were. So it’s too bad that this happened, but shit happens, so they’re looking into what improvements need to be made. That’s a good thing. Also I got the service call credited back.

Finding the right insurance whether it be for renter’s, homeowner’s or auto insurance can be a headache. especially with the high prices! I come from a AAA family and seen how great they have been and have been wanting to go with them, however, I heard that they are pricey (plus the membership fee). While I was shopping around, I requested a free auto insurance quote on their website on a Sunday, and got it right away, but was contacted a couple hours later from Lori Avila, a local AAA Insurance agent. One star already for being so responsive on a weekend. We exchanged several emails before I made an appointment to see her to sign up with AAA for my car insurance. She is very responsive via email and phone. I found AAA to be actually quite affordable (even with discounts from State Farm).
Lori is one of the nicest and most helpful agents I have encountered. She totally worked with me to get me the lowest rate possible. You totally get what you pay for, and this is true with insurance too. I look forward to working with her in the future as well for any other insurance plans that we may need. Insurance is an intangible product, but do you really want to chance it in the event you get into an accident?

had to swap out my personalized license plates on one of my cars. When I first decided to do this, like a freak’n idiot I drove to the DMV @ Poplar ave & N Amphlett Blvd. There was a humongous line and I said to myself, ‘there’s gotta be a different way to do this…” Then low and behold, a light went off in my empty head… the AAA office!!! It literally took me all of 10 minutes and I walked out with new plates & tags. Done and done! I realize I pay for this service but this is one of the best benefits AAA offers. Keep this in mind folks!!!
The last thing I will say is they also have a mobile car battery service that I’ve used on two of my cars. They literally come to your home and swap out the dead battery. Absolutely a life saver.

Nothing but good things about Sunil and AAA. He’s told me often that when people sign up with him that he hopes they never actually need the coverage, but that he’s there for them if they do.
He proved that absolutely true this week when I was in a car accident. Not even kidding, when I called he picked up the phone halfway through the FIRST ring — no phone tag, which is awesome considering I really just needed a live person on my side in that instance. No judgment, just problem solving. Throughout the whole ordeal he walked me through with next steps, even going so far as to text me a list of information I should get from the other drivers.
Over the next few days he was in touch through email, phone, and even social media the moment I had a concern. When I didn’t hear from my adjuster right away he took immediate care of it and I’m now working with someone who is on the ball. Seriously, this is the least painful accident experience anyone could have — AAA just takes care of it.
You know the funny thing? All my life I’d been one to skimp on the insurance because I’m a decent driver and never really need it. All the extra money I paid (which wasn’t even much because the AAA rate actually beat out other local agents for full coverage)? Totally worth it to have that peace of mind and know this is the level of care I’m getting if and when I ever need it.
SUNIL ROCKS.

Pluses — They can handle your DMV paperwork, and can give you free maps and tour books if you’re a member.
Minuses — Their passport pictures are way overpriced. My local CVS charges $ 10 for 2, Costco charges $ 5 for 2, these guys charge $ 15 for 2 (special member rate.) I’m not going there for pictures again.

I’ve had Triple A for years now and have never had a problem with their emergency roadside assistance, always fast, always prompt, and always courteous customer service agents. What prompted me to write this review is one of their star employees: MANNY GONZALEZ. My car battery died near my apartment, he took a look at it, and did an amazing job checking out my old battery and hooking up a brand new one. He was thorough, honest, professional, funny, and completely knowledgeable doing his work. He told me the last shady-​a** installers who put in my battery didn’t even put the right one in just to make a dollar outta me. Lame!
He hooked up my car with a brand new battery, and even did a thorough check of my alternator, made sure the battery was at 100% and ready to go, and made sure I understood the warranty, along with telling me all the options I had (not trying to hustle me into buying a new battery at that). More companies need employees like MANNY GONZALEZ, honest, professional, and put in 110% plus more in his job. Props to a great Triple A employee, he should get a raise, seriously! Thank you for everything =)

I’ve insured my vehicle with AAA since my very first car.
Cheap prices compared to other branded auto insurers.
Good customer service
Excellent claims department
No hassle car rental coverage
Since I am an excellent driver (no, really I am!) the only experience I’ve had dealing with the claims department was when someone rear-​ended me and once when someone hit and run my parked vehicle.
AAA get my A+ grade.
No point spending your «15» minutes on other websites trying to «progressively» add a customized coverage… seriously!