Banana Republic

This review is for Lily who is a sales person at BR. I have been to several BR stores in different locations but I loved this one because of this beautiful lady. She is super helpful and sweet. She helped me pick several outfits. And also gave me suggestions about how to mix and match different pieces. She came to check with me several times if I needed a different size or style when I was in fitting room. Thank you so much for your help. And Thanks to BR for hiring such a great employee.

Don’t ever put up a signage about 40% off and send $ 10 shop card when you will not honor it! This cashier last night ryt away told me that I can’t use anymore the $ 10 with the $ 40 off since I’m already getting it for lower price… Like it was my fault that ur store has everything on sale! Smh!!! Lied and said that she just got the memo telling them that the shop card is no longer acceptable and will not be honored. Who sends out memo 10mons before closing???

Banana Republic is having a great sale. I went to this store lastnight and they had the WORST customer service in the shoe department! The woman who worked there was not helpful and it was not busy at all.

I opened a credit card here a few days ago with a VERY helpful women. I came back today to buy more items while they have their sale going on and learned that the unhelpful and quite bitchy team work Sundays! So just a heads up, around 6:30 they walk around and take clothes right out of your hands because their «fitting rooms are now closed» THEY CLOSE AT 7:00 PM. My mom was so upset that she just said okay you’re losing a sell then. I on the other hand, asked for the manager and asked her why the fitting rooms are closed at 6:30 when they close at 7. She replied with a shocked face and acted like she wasn’t aware. While I’m trying on clothes and walking in and out of the room to show my mom, a tall black girl with frizzy hair is doing nothing but throwing me bitch face. So to you girl, all I have to say is good luck with your miserable career in retail and I can assure you that you are not going places. Oh and your dress was ugly and your sandals. #ew

I have to admit that I have been in this same store and had fairly good service. However, it is so hit or miss.
That last couple times the team has been very unhelpful. Manager level employees had poor attitudes.
I love Banana, and always buy my clothes here. Will likely look for a new store to frequent

My «go-​to» clothing store. I really like the fit of the BR clothes and I know I spent way too much here.
Really nice service, they made an effort to stay with me and make sure that I got what I was looking for.

Darn… this is why going back and expecting stellar customer service is unfortunate!
I returned to this BR expecting the same amazing service as I had before, but this time I was wearing sweats it was an «errand running» type of day. I wasn’t planning on shopping but I love the new Marisa line I just had to take a peek at the new styles. When I entered the front I had a great conversation with the gal in the front that greeted me, and eyed some really cute pieces. Sounds like it’s great right? NOPE Here’s where it went all bad.
Couple steps into the next room I hear heels clacking. Ok sales associate is checking her section no problem. There’s a message radio’d in like an undercover FBI at a fancy party. It’s me. Watch me the walkie talkie message is saying. No worries I say hi to her as well. Next section she follows me and PRETENDS to fold next to everything I’m looking at. WHAT?! Yup what a way to stereotype me! I look at what she’s folding all stacks are already finger spaced and perfectly folded. C’mon you’re suppose to be professional kids! I managed at Nordies many moons ago, I know this dance. Seriously? So I figure all right lets make the best of this and TRY to shop while they sharpen their skills.
This makes me sad and disappointed because I had such a great experience last time (and spent hella money too!)I was back to buy more stuff. Even the fitting room treatment was wack, I let them count the pieces and let them stand outside my room so in case they thought I was taking something. I returned the exact garments with the number. And it gets worse I was trying to figure out which shirt I wanted and the sales guy kept insisting on holding my shirt to the counter and said «I’ll put that in the front for you!» Huh? This was terrible and obvious this awkward behavior! I wish they didn’t stereotype me, I wanted to purchase some dresses and more pieces, this prob would make their units higher/​volume on this slow day. I just hated the salesgirl knocking on the door after they just shut it. «Can I help you?» Not a good look. I’m sad to minus the stars.
Not cool, not nice and it’s not worth losing a customer that used to manage Nordstrom retail!
So I said f it I want these clothes, I love the fit/​style of BR clothing. I would rather the cashier that rung me up get the credit for my sale. He was nice, friendly and not over assuming. I would give him 5 stars!
Here’s the best part after I made my purchase and was walking out I said a loud «THANK YOU» to the 2 gossiping female sales associates that had followed me around and fitting room who were clearly not folding in the front. LOL! I made sure they saw my phat stack of nicely folded BR purchases wrapped in tissue with the long receipt in my hand, with a smile. Ha ha they looked embarrassed. So classic! I should have took a photo and sent it to the store manager!
«Please don’t judge people when they walk in, they might make your daily sales goal.» Case in point. What you put out to the Universe will return as you have projected it.
Darn I thought this BR location was the one, but looks like it’s back to OG downtown SF and Stonestown store.

when i come here i go straight for the sale rack. most of the time theres an additional 40% off. then its affordable! wooo. but good luck finding sizes. always the big sizes. if only i was fat. i think its better to shop online. easy returns at the store. good quality. no stars on the tags like the outlet. full price is expensive. clean store and never too crowded. staff pretty nice. they help find sizes. never a problem here. put more x-​small in sale rack please!!!

I recently used the retailer’s new service for in-​store pick-​up. The staff at the Hillsdale location were extremely attentive to my requests and even gave me a complimentary garment bag for my take-​home items. One of the few BR locations with exemplary customer service!

I used to work at a BR, still shop at various stores bc I love the quality of BR clothes.
And out of all the stores I’ve been to, THIS store tops them all.
The MAIN thing is: their Customer Service *****
The staff there are VERY courteous, never over bearing, and go the extra mile. I was impressed.
Atmosphere here is amazing. Great job staff :))

Opened my Banana Republic card here and saved 55% on my purchases that day. Woot hoot!
However, the store is small and the selection is limited. Just were able to find tons of polo shirts I need for work. The customer service varies. Most of the cashiers don’t smile when you are rung up. There was only one guy who was nice, smiled and down to earth.
You’d rather be taking your business to Burlingame or Palo Alto. Most of the staffs over there are super friendly and they have more varieties. This place just seems dead.

Terrible customer service. Beware that they may not refund your items. After my last experience, I will never shop there again.
l bought a sweater two weeks ago, put it on once, at home, and it didn’t fit so figured I should return it. I came to the store at Hillsdale mall and they just refused to take it back!
First, they claimed the sweater was washed, which was not true. When I explained that it was never washed and that I put it on only once to try it on, they said they can’t take it back because I had it on me and they can’t resale it now. Ridicules! never faced such a poor return policy. Will never shop there again.

I Certainly hope that someone from Banana Republic Corporate office actually reads these… but they probably don’t care.
I went to Banana Republic to return 2 items today… that I had bought online. The little brochure they always put in my bill say «Returns are easy at any Banana Republic Store» I guess they didn’t mean Hillsdale Mall Store.
I went and stood in line, I was the only person… they had 3 clerks helping customers… They looked to be pretty involved, but I figured it shouldn’t take that long. I was in no rush… Well, the one clerk on the end finished her transaction, and I went to go to her counter and she puts her hand up and says, «just a minute» Okay, another clerk had come up to ask her a question about an item… So I waited… Meanwhile another clerk was done with her transaction and when I went to walk to her counter, she took off…(must have been break time) Meanwhile the other clerk is still questioning a price of something I’m sure was extremely important with another clerk…(the one that told me just a minute) and I wait and wait and wait. Then she takes off (maybe they all take breaks at once)
Now I am still standing there (no one else in line) And there is one clerk left who is waiting on someone that has the biggest pile of exchanges and purchases I have ever seen… He says «I ‘ll be with you in a moment» …uh, I don’t think so…
Finally, a clerk who is really miffed that she has to wait on a customer comes to the counter and says I’ll help you here… She was having too much fun thinking she’s Britney Spears with her headphones…
By now I am fuming… I didn’t say a word, because I wasn’t sure what would come out. Here’s the sad part… she was rude… Why? I am not sure… She wasn’t the one who had just stood there for 20 minutes hoping, praying that someone would please wait on me…
Best Part, they have a customer service number to call posted at the front to voice good or bad service… Guess what? It doesn’t work, No option on their menu for that and the people answering the phone don’t know what your talking about, or they just don’t care…
I am a Luxe card holder which obviously means nothing… So Banana Republic you now have one less customer to hassle with…

I really like this location. Not so crowded and it’s very clean. Friendly workers!
I can tell the manager really cares about the way the store looks. The place looks flawless almost all the time. One time I left some clothes out while I left the store for 1 min and they took it away.
The workers are very knowledgable about what’s in stock and where to find it.
Here are a few nitpicks. They lack stock. If you are a popular size (M) and find an item you like, there’s a good chance your size is sold out. Also the asian girl in the fitting room looked a bit annoyed that I gave her more clothes to fold.

I used to shop at the Stanford store because it’s a mile from the office but after leaving the last 2 times because the cashiers either ignore you completely or act as though it’s an inconvenience to take your money.
The Hillsdale store isn’t as picked over and the sales people are super. They’ll order your size if you need a long, short, petite or another color. Fall items are in, some great jumpers and dresses, beautiful silky blouses and cotton sweaters. I’m allergic to wool and BR always has a couple of non-​wool, non-​cashmere sweaters to pick from, but grab pants now because all their fall pants are usually full of wool.
The 30% off sign was up in front of the store so I had to check it out. Bought some black ankle slacks for $ 40! They’re dressy, lined, soft and machine washable!
Rose is great. She goes the extra mile to find what you need at a great price. She’s also honest about what you try on if you ask. She gently hinted I buy my clothes too big and suggested going down a size. She’s so sweet and helpful be sure to search for her if you head over.
I miss the power lunches when they’d run around the store at noon handing out additional 20% off coupons. Do they do that anymore?

This store is way bigger than you’d expect it to be! I was here the other day for some last minute Xmas shopping and figured I might find something nice for my husband. I kept going and going, around one corner and yet another, searching and searching for the men’s department… finally, victory! The regular priced stuff can be a little exorbitant, but their sales are damn fine indeed. Stop by soon to take advantage of the current promotion, an additional 40% off reduced items. Yay! Service was friendly and the line at the checkout moved efficiently. The store was clean and organized, even though it was 2 daysbeirute Xmas… seriously, I think they have ninjas on staff actually. One minute, a display would be depleted and disheveled; the next minute I’d turn around and it would be neat and replenished. No sales person in sight. Wtf! Rad.

This location sits on the first floor of the Hillsdale Shopping Center and offers all of the goodness you would expect from the Banana Republic brand. From the size of the store to the incredible clearance section to the very friendly staff… everything is always fantastic.
Note…men’s section is in the back of the store (if you’re coming from the mall), but there’s also a door opening up to it from the street. And clearance is right next t men’s.
The only thing I would change would be how every employee repeatedly asked me if I wanted to open a BR card. I get it… I’ll save an extra 15% if I do, but after I say no several times… just let it go. :)
Overall…I’ve been a fan of Banana Republic since I was a kid and this location just keeps that love strong.

So happy! I usually shop the Stanford Mall, but popped in here today and they had everything I had tried on in October marked down and an additional 40% off. I was sooooo happy. The line was long but moved quickly and the only downside is how incredibly serious my fellow shoppers are. Lighten up people. The banana is on sale!
Nice big store.

********* THEY STOLE $ 80 FROM ME **********
****** BE AWARE DON’T EVER BUY HERE UNLESS YOU ARE SURE YOU DON’T NEED TO RETURN AN ITEM ******
*** WORST CUSTOMER SERVICE EVER, SO RUDE ****
So this is my story, I bought a pair of pants on May 5^th. On May 12^th I decided to return them because I bought a wrong size. Since I paid with my debit card, they did the refund to my debit card. They said I should expect to receive the money within the next 2 business days.
WRONG
It’s already June 3^rd, and I don’t have my money! I have gone to the store 3 times, they never wanted to help me, they just told me «Call to the customer service department». Whaaat?
I have called 6 times to the customer service dept., I even have a case number. Every time I call they say the same over and over again: «Seem like there is a problem in the system» (typical bad excuse given to a customer when someone just forgot to do something).
I need to cancel my bank account next week, because I’m leaving the country, and that means that I will probably never get MY money back. THEY KNOW THIS FACT and they don’t try nothing to help me.

Alas, I miss the old days of Banana Republic.
The days when you could walk in, know that you were going to pay more, but know that what you bought was well made with high quality cloth. Classics, that would be the staples in the wardrobe.
That was years ago.
The «new» BR started off by trying to be more trendy and more cutting edge. Nothing wrong with that per se, but don’t do it at the expense of your classic staples.
And use common sense.
I don’t want to pay $ 80 for a cardigan that has some ridiculous flap that is «in» this season but will be a laughingstock six months from now. Or some jacket that looks like the designer had a petit mal while coming up with the concept.
No one is going to buy pieces that barely flatter the anorexic body of a model. You need to work harder to tailor a top to fit a woman’s body. Boxy is a copout and is FUGLY, even if you try to tell us that it’s in.
And what happened to the quality of your pants? Luckily the fit is still the same, but where did the lining go? What happened to the nice wool they used to come in? Please, oh please, move the outsourcing to somewhere that can actually produce something worth your label, or ask the current third world country to step up to the plate!
I lament the loss of the timeless BR. Until that comes back, I’ll have to stick with the other stores.