Filer Eye M.D.

Heartless and uncaring. Dr. Filer provided my elderly mother with a prescription for glasses in 2011. She is currently very ill and in the hospital, and the staff misplaced her glasses. Dr. Filer refuses to authorize to extend the prescription in order to provide her with a replacement pair of glasses, even though I explained that my mother is frightened and confused because she can’t recognize faces without them. I further explained that she has been in the hospital for a month, and her increased confusion was only exacerbated by this unfortunate situation. Even though Dr. Filer has the ability to extend the prescription under the circumstance, he refused to do so, which I believe is a demonstration of his lack of thought and consideration for his patients. His assistant said, «On behalf of Dr. Filer, I can tell you to purchase over-​the-​counter glasses.»

Dr Filer and Dr. Nguyen are fantastic. I feel I’m in great care. My contact lenses fit superbly. I am only rating a 3 because a couple of the women that are part of the staff, the admins /​answer phones, take appts etc. are extremely pretentious, at least with me they are. And I feel very uncomfortable every time I go in there or have had to call ask for assistance. There is one Elena who could not be bothered to help me with a question. Very condescending and pretentious. Too bad. Because the dr’s are great but the couple rude admins ruined it for me. To the point I am going elsewhere now.

We used him for years, never bought glassed there as they were expensive but he gave us excellent treatment. Our problem came when without ceremony or warning they sent us a letter saying we were no longer welcome at their practice. My wife had made an appointment, had to cancel and reschedule, then had to cancel that one the day before. A week later they booted us, this after seeing them for over 15 years and probably waiting more than 15 hours aggregate at appointments when they were running late. We didnt get mad or complain, we just waited our turn and went in. We have insurance and always paid our bills on time. So while we like Dr. Filer, I can’t really recommend them as their business practice is suspect. BTW, my wife loves her new doc so life goes on.

I have been seeing (no pun intended) Dr. Filer for many years now and have found him to be extremely thorough, knowledgeable, and caring. He even takes the time to walk you out to the reception after the exam. How many doctors would do that these days? I’m very happy to be under his care and will continue to go to Dr. Filer for my eye care.