Lamps Plus

I walked in, immediately someone came to help me out. They find exact what I needed within a second !

We went here on 2÷13÷2016 to buy a lamp. It had to be ordered and they said it would be shipped and that we would receive it in 5 – 7 business days. It was near the end of the day right before closing (more on this later).
After more than two weeks, we called the store because we hadn’t received the lamp. They told us that it was «sitting in their warehouse» and would be out to us «in a couple of days.»
Long story, short: that was a half-​truth at best. We received an e-​mail about 3 days later that the «order had been placed» and that the item was being ordered from the warehouse.
Basically, someone messed up and forgot to place the order. If we hadn’t called, we would still be waiting for the lamp.
More disturbing is that no one was upfront with us. Instead of admitting that that forgot to place the order, Perhaps this was because we caught them at the end of the day (hey, things happen). But when we called back, they played it off as though they HAD placed the order but it just hadn’t arrived yet. In my book, this is dishonest.
I would not buy a product from these guys again. Ever.

I walked around this store for at least a ½ hour & no one ever greeted me or asked if i needed help. I guess i didn’t look like i would spend much money & they didn’t want to waste their time. But, too bad for them. I was… I went elsewhere & got a beautiful lamp… I will never go back & tell other people as well. There are plenty of other lamp stores that would love the business.

What a near miss with customer service. I called the general customer line so I don’t know which store/​person I talked to but I know my ordered fixtures came from this store. I ordered 4 Possini fixtures from the open box site. They were a matching set with 3 mini kitchen island pendants and a matching entryway flush mount. Since the flush mount had 6 white wires for the power supply, I figured I should probably hire an electrician to help me install.
We opened the fixture and pulled it out. The electrician was efficient and got right to work. As he was installing the 6 stems with the wires to power the LED bulbs, he noticed one of the stems had a white wire already cut and I needed that entire stem bulb replaced. Since we had already removed my giant fixture, I told the electrician to finish and I would call Lamps Plus for a new part. After installing all the bulb stems, we realized another stem was broken. We now have 2 broken wire stems that were broken right out of the box. On top of the, two glass sphere that came with the fixture was already smashed.
I called Lamps Plus today and they informed me that the fixture was sold out and discontinued so I could no longer get the needed parts. I had the option now to completely remove the matching pendants to get a new fixture and pendant set or not. Since I had paid someone to do the wiring work, I decided to just pick another fixture that had the same look. The rep asked me if I was going to return the broken fixture. I said yes but that I would need some new packing material since I had throw away most of the original packing materials. I was then told that I would charged a 10% restocking fee! I said, excuse me, why would you do that when I sent a broken fixture? I wouldn’t have returned the fixture had it not been broken already. He paused and said anytime anything is returned without the original packaging, it was standard that it has a restocking fee. I said I was sure there are circumstances in which that should not apply, such as in my situation where I got a completely used, broken expensive fixture that someone clearly broke and returned. He finally agreed and authorized my return saying he would notate the return that it was not subject to the restocking fee. I don’t get it… why would you even say that to a customer when they received a defective product in the first place. He was nice enough but seriously… common sense? Exceptions to the policy when it wasn’t the customer’s fault? If I had known how sloppy this would get, I would have made the fixture purchases on Amazon like I normally would. They always accept defective products graciously without blaming a customer. I’ll shop elsewhere in the future.

Poor customer service and poor quality; try another place first
I bought a hanging fixture and LED track lighting from Lamps Plus, and it required multiple visits and phone calls. An overall unpleasant experience, and I’m not entirely satisfied with the result.
First visit — browsed the shop, chose the fixtures, asked a couple of questions, but mostly fended off the slimy sales folks
First call — ordered the parts for my electrician to install. Asked detailed questions about which wall dimmer switch was compatible with the track lighting.
Second visit — returned the wall dimmer switch which turned out to be incompatible with the track lighting, and replaced it with the one the sales lady Catherine recommended. Asked if others had my issue with persistent buzzing from track lights. She told me this had never happened (check online, and you’ll hear a different story) and that my electrician must be at fault. Was told to call Juan the store manager.
Second call — talked to Juan, told him the second wall dimmer switch was incompatible with the track lighting. He replied that I needed a special remote control, so I ordered that. Had a similar theory for the track lighting noise
Third visit — returned the second wall dimmer switch, picked up the remote control. Spoke with Juan in person who offered to send out an electrician to investigate the noise issue.
Third call & fourth call — called Juan, left messages trying to set up electrician visit, no return phone calls.
So — purchasing lights from Lamps Plus is a pain in the butt. Customer service is poor. And the end result was less than satisfactory. Try somewhere else first.

TL;DR
To all who read this review: I highly recommend you to choose another store if you want to be happy with your shopping experience.
The first thing first is that their staff are super IMPATIENT and UNFRIENDLY!
Here is my story:
I ordered 2 ceiling lamps at this store, the lady helping us was reluctant to answer my questions and seemed in a hurry to end our conversation! Well, I still buy those 2 lamps and this is only the start of my sad story.
Latter I wanted to change 1 of the lamp to another one, what a simple request! You know what? I visited the store 1 time, sent several emails and made 5 – 6 phone calls for that. Moreover, almost everyone talking to me was IMPATIENT and couldn’t wait to transfer me to another one. One of them even canceled my order before confirming my question whether I could still get my lamps around the same day, so I lost my place in their long waiting line.(They could not change the quantity of an item, they could only cancel an order and place a new one.)
When I asked them for the expected deliver date so I could make an appointment with THEIR OWN installers, their answers were always «I don’t know», «I’m not sure» or «I can not guarantee».
Please be nice to your customers, OK?

Decent collection. Prices are average. Got some lights from them before and service was so bad years ago that I was just glad I had other options. Just stopped by. Not sure if the people in the store are supposedly sales or just cashiers. Overpaid if former, makes sense if latter as they like hovering behind the counter when there are customers on the floor. But in any case, the attitude was so ‘don’t bother me unless you know what you want’ and generally unhelpful that I don’t even know why they are even there.
Recommendation to owner… turn this to an online business. Get rid of the unhelpful staff. Save some rent. Lower the prices. You will get more business.

Wow, just wow. First of all, they have some great products at higher but not outrageously so prices. That is not the problem.
The attitude we were met with by a male sales guy was the worst I have had since I moved from Europe (where such things are common). He started off by essentially telling me what I want and what I should buy. When I explained that I was looking for something else, and why, he seemed to get irritated and started looking around in the store, presumably for «better» customers to work on.
I then switched gears and asked more specific questions, about using LED bulbs etc. It became painfully clear that he had no knowledge about this but did not want to admit it and to hide his incompetence he decided to take a passive-​aggressive stance looking demonstratively away and not even answering simple questions that I know he knew the answers to, like «do you have any lamps that take two bulbs and are less than $ 200?».
He simply stood there and ignored me as I asked him questions and looked at him. Unbelievable. DO NOT GO THERE unless you like to be treated like this.
I will not go back again unless I learn that this person has been moved elsewhere or gone through significant attitude adjustments.

Great selection of lamps/​light fixtures. Went in here a few weeks ago to look for a specific lamp I had seen online. Pretty much as soon as I entered I was greeted by a salesman. He asked me if I needed help and I said I was just browsing. I wandered the store and found the lamp I had seen online. I decided to think about it and come back later.
Fast forward to the next day, I went back to purchase the lamp and come to find out it has to be ordered. Okay no big deal. I placed the order, purchased an additional lamp for another room and left. The lamp I ordered came in right on time and they called to let me know it was ready for pick-​up. I picked it up about a week later. The lamp is awesome! Exactly what I was looking for!

I may have only come here once, but I can say without a doubt that their customer base lies mainly with men who were sent here by their wives.
I know this because I came here with my Dad, who was sent by my mother and because every single person in here was a guy on the phone with his ‘Honey’ or a guy who mentioned to the sales staff that his ‘wife saw something like this online and…‘
The store is called Lamps Plus and the Plus means mainly couches and mirrors and other decorative things that no one needs but apparently some people want.
I don’t know much about homegoods or what is or isn’t a good value, but the prices here seemed really, really reasonable and nothing I looked at had me in sticker shock.
They had an endless selection of all sorts of lighting and I’m pretty sure they offer and can order from their larger selection online, since that’s where my Dad (via my Mom) found this place in the first place.

Our sale associate, Bruce L was very informative without being pushy, and was a great help to us in selecting a dining room chandelier. Wonderful variety of lamps on display. Definitely recommend this place.

I was surprised by the service I received yesterday — I needed some assistance with recessed ceiling lights and I was hoping to get some advice or information for the home project I am working on. I felt like I was a bother and was really left to figure out what I might require on my own. Normally I have experienced helpful sales associates which is why I returned to this store for my project. I have since found assistance and lighting elsewhere.

FABULOUS — new manager, Mr. Castro (old one was great too) arranged to have our fan repaired — no cost under warranty. GREAT PLACE TO BUY GOOD LOOKING CEILING FANS — superb customer service. Great selection.

The employees of Lamps Plus just reminded me how much easier it is to purchase from Amazon than driving to their store and dealing with them. I purchased a light fixture from them a couple years ago. I needed four replacement lamps/​bulbs for this fixture. After waiting in line, I showed an associate the bulbs which I needed. She quickly responded that she needed the wattage of the bulbs and then went to help another customer. Within a minute I found the exact fixture that I purchased in the store and determined the exact wattage needed. I was forced to wait in line again for the associate. As I waited, I found a 10-​pack of the bulbs for $ 12 on
which I would get in 2 days with Prime. I would have happily paid $ 12 per bulb from Lamps Plus had a been provided some customer service. But instead I wasted 20 minutes and realized why some brick&mortar retail continue to fail.

Purchased three lights here and recieved great customer service.

I went into LP recently to purchase a chandelier. I was hesitant buying one from there assuming the quality may be cheap
etc., given it’s a chain store. However, I was wrong. They have some beautiful merchandise! I wanted to leave with the entire store! I guess I’ll have to wait until I have a mansion! LOL Farrah was extremely helpful and efficient. I was in and out of there! All in all a positive experience and I will definitely be back!

Wow — I see others have had similar experiences with this place. I am in the process of remodeling a house to sell and needed to pick up a dining room light fixture, so I called to see if they have them in stock, I was told yes.
I drove down to San Mateo and was «helped» by JOSEPH PITRUZZELLO, who was very eager to sell me the light fixture I was looking at. It wasn’t in stock but could be delivered to my house by Tuesday (it was Thursday afternoon) I called my contractor while Joseph was standing there and asked if the light was delivered by Tuesday would that be ok. My contractor said yes, so I proceeded to place the order. Once the order was placed and paid for all of a sudden I wouldn’t get the lamp for at least 7 – 10 days. I said cancel the order that won’t work, you said I would have it by Tuesday. His response, oh I didn’t realize you were serious about that. Ok, what part of me calling my contractor did he find not serious?
Then he offers me 10% off the floor model, since I was there and it was in good shape I decided to make the purchase and take it with me, thinking I had my lighting issue all handled.
Friday night I get home and have an email, you order has shipped. I called customer service, which was closed and would be closed all weekend. Saturday I call my good buddy JOSEPH PITRUZZELLO and ask what happened? He said he was sorry, I would have to bring the lamp in to get my refund, once it was delivered. I reminded him that I live 50 miles away and that this would be creating a huge inconvenience for me to have to take another day off to go and wait for a fed ex package and then drive it down to San Mateo, that is why I bought the floor model, to make it easy on me and my contractor and to finish my job on time. He laughed apparently finding this funny and said when I bring the lamp in he will refund the price.
It’s now Monday and I have finally talked with customer service, they are trying to re-​route the package back to their warehouse. Who knows what will actually happen. Save yourself headaches and go somewhere else, where the sales people don’t lie and then laugh when the customer is upset about being double charged and double inconvenienced!

Extensive selection of lamps and great customer service. Joe helped me find two lamps for my living room. One of the lamps was not in stock but he had it sent to the store the next day for pick up. The box was too big to fit in my car so he helped me take apart the lamp to make sure I could bring it home.
It’s pricey but if you ask they can give you an extra discount on full price items. I think the prices are worth it to be able to see the lamps in person vs. ordering on line.

First thing I do when I buy a place is replace light fixtures. I was thrilled to find this place. I’ve been working with Catherine and she is great. She makes suggestions and adjust quickly to your taste and budget.
Only 4 stars because I don’t get the same vibe from the other sales people.

Who knew I would go to Lamps Plus to find lamps only to walk out with an office chair?
This place not only carries a huge inventory of lights/​lamps but also has some pretty nice furniture. I was looking for a nice looking and functional office chair both on line and at Ikea. Once day I dropped by here to look for some lights. When I walked in the show room, right in front of me was this beautiful contempory style office desk with a matching swivel white chair that’s adjustable in height too. The white faux leather and the shape of it also looks so sleek and is exactly what I was looking for. The price was also very good; marked down by quite a bit from its original price and turned out to be lower than something that I found was similar but not as nice at Ikea.
With all the recent Ikea purchasea and the «pain» I had to go through to assemble furniture, this piece of already assembled furniture was even more appealing to me at the time. So I paid for the chair and drove home with it! If I had bought a similar chair from Ikea, imagine the line at the checkout stand I would have had to go through, and the hour or so I had to spend after opening the package to assemble it. And that piece from Ikea does not look nearly as nice as this piece but would have cost me more in cash too!!!
After this shopping experience I got on their website and saw aother beautiful desk lamp that I like. So I did an internet order as this store did not have this in stock. I had it shipped to the store and I went there to pick it up when it arrived. If you decide you don’t like it you can get a full refund. That was not such a good idea as the store clerks had no idea you had ordered and paid from the internet and was not very helpful when I went there to pick up the order. It took me an extra trip to finally get my lamp but I won’t do that again. If you want something that the store does not carry, have the store order for you, or buy from on line and have it shipped directly to your house. The first choice is if you think you might want to return the product that will be more convenient as you won’t have to mail it back.
In any case, don’t go there during lunch hour, as everyone is thinking about that — using the lunch hour to do the shopping. So all the sales folks were busy during that time. But in general they are helpful. Except when you want to pick up something from the store that you bought and paid on line. Then they don’t really care as they don’t get that commission.