Lily European Pedi-Mani Spa

I made an appt for 2 a week in advance and when I got there, I had to wait 20 min before the groupon Mani & Pedi started. It was suppose to be 90 min service. I was told by Lily that it was the max time it would take not how long the service was to last. Ok, fine. I told them I had to be done within the 90 min time frame since I have kids to pick up from preschool. So Lily told me no worries, plenty of time.
My daughter and I were put in separate rooms because we were in a rush to be done (90 min time frame I allotted for the service). She’s only 7 and this was suppose to be a treat for her before classes started. I had to ask several times before she was moved since her service already started and we were short on time (if they started on time we won’t have a time issue).
I had 3 different people work on me. The guy who was doing the pedicure had run out and put money in his meter «during the massage» part of my pedicure. I had to remind him of this when the massage timer ran out that he was gone for almost 5 minutes while on the clock. You would think that I would not have to remind him. Thought that I wouldn’t notice?
Lily started my mani but she didn’t finish it She took countless phone calls the 10 mins that she worked on my hands. Walked away to take care of her regular customer? Who knows. Another lady finished and didn’t do a good job.
They sent us out when our toes weren’t dry and it’s already chipped. I’ve had pedicures that’s lasted 2 –3 months.
Also, Nothing was offered. The lady next to me had water and berries and she was using a groupon as well.
I’m going back in the morning so that they will fix the mani and pedi. I hope I leave feeling better than right now.
I’ve had mani and pedi for over 30 years and by far this has been the worst experience ever. Not relaxing and very stressful. Don’t come expecting much.

I bought a deal while in a hurry for a mani/​pedi for that day on amazon. I called the place and no one answered so I figured I’d just drive over there. Once I got there, the place was down for construction. She just told me to come back but after reading these reviews, I just want my money back. They should’ve had some sign on amazon or she should’ve answered the phone (since it was still in use) to say that the place isn’t even open. Pretty messed up.

i got the amazon local deal for a 90-​min deluxe mani/​pedi.
my pedi was actually great– warm wax was soothing and nails look good.
my mani was spotty, and i didn’t like the color i chose in the dim lighting of the salon. the paint job was a bit iffy as well.
the whole experience was slow, and the salon itself was kitschy. the glass bowl my feet were in was pretty small, and i wasn’t crazy about the petals & fruit floating in there. service was okay. i’d probably only go back if i got another deal, but it’s definitely not worth it full-​price.

First of all, pedicures are not a great pleasant experience for me… Ever, they are a chore. More or less. My feet are just so sensitive I guess. So keep that in mind.
Very attentive service, didn’t really care for the fruit but it was a nice touch. Not so great if you want to go as a girl’s fun mani/​pedi because there are walls that separate each «stall» so you can’t talk to each other easily. The bowls in which you soak your feet were a bit uncomfortable when but the scented petals and citrus fruit were lovely. I also like the paraffin treatment, leaves your feet silky smooth.

What a rip-​off! I had the Groupon for a 90 minute Mani-​Pedi with a 10 minute foot massage. The ambiance is outdated, the light is horrific — you can’t see the nail polish colors. The selection of polish is awful and looks like it’s a mix of discontinued colors from all sorts of polish manufacturers. Every bottle I picked up was sealed shut. They had to soak them in hot water so I could open them.
They don’t have spa chairs and your feet are soaked in a glass bowl attached to the floor. The chairs are garish upholstered chairs with no stuffing left in the seat. I was so uncomfortable for the two hours I was there. While she was working on my toes, she kept propping the soles of my feet on the edge of the bowl causing the edge of the bowl to dig into the bottom of my feet and left them feeling bruised.
The ten minute massage lasted almost three minutes (I had my iPad in my lap and watched the clock) and was delivered with no skill in massage.
The polish on my fingernails is awful. The first coat covers each nail to the edges and the second was applied leaving a gap all the way around the edges of the nail. There are places where the gap between the second coat and the skin around the nail is over an eighth of an inch.
Don’t waste you money or your time on this salon.

Had a 12:30 appointment, and arrived at 12:35. I had to wait a little after 1pm till I finally started my manicure.
I honestly hate places that guilt trip you to get something pricy-​er. You can offer a manicure once, I’ll politely say no and thats it. Unfortunately, it happened to this really nice girl next to me. The manicure lady told the girl she should use gel, because just normal nail polish will chip off after a day. She politely declined, but the woman kept on pushing.
WTF. Really? The nail polish here chips off after a day? That really pissed me off. Its either you pay extra or get the minimum and have your nails chipped off. Thank goodness a friend gave me the groupon, and I paid nothing to come here. Or I’d be so pissed, because they’re very pricey!
The lady who did my manicure brought all her nail polish equipment along with the gel stuff.
Me: Excuse me, just so you know, I don’t want to do a gel manicure.
Manicure lady: You want gel manicure? $_​_​more (I forgot the amount she said).
Me: No, no thank you.
Fortunately, that was the end of it. THANK GOODNESS I read something about free snacks on Unilocal while I was waiting, because she never mentioned any snacks. When my mani was done and I walked over to get my pedi done, I asked, «I heard you guys have some free snacks or something?» another woman (probably the manager) said, «yes, we do» and I ate some cookies and oreos with water.
I left and didn’t leave tip. Sorry, I never leave tip to place I know I’m never coming back to. The woman was right, the nail polish did chip off the next day.

Run as fast as you can from this place. Seriously.
I dont want to waste any more of my time with this business so I am not going to write all the details. Thumbnail version: we were yelled at, other patrons were yelled at and the men doing the work talked and talked and yanked me around. It was a stressful two hours. I want my money back from Groupon. I need to redo my nails as they only did one coat and it is horrible. Please dont waste your hard earned money on this place. It was a horrible experience. I took my friend from Canada hoping to give her a nice relaxing experience. Instead it was truly stressful and anger producing.

Like many others on Unilocal I bought the Groupon mani/​pedi deal. I began to regret buying the deal after hearing horror stories from my friends who bought the same deal. Needless to say I was really nervous and expecting the worse before I walked in the door. The deal expires next week so I decided to just take the plunge. Getting an appt was easy surprisingly since it sounds like they try to give Groupon customers the run around when it comes to making appts. So everything started off good, very standard. Then I soon realize file job on my toenails after completion was subpar. My toenails on the big toes ended up being two different shapes and
it appears she forgot to clip a few toenails.
The main problem with the experience was the horrendous polish job! Are you kidding me? Seriously? I had to ASK her to polish the entire nail. The sides were completely missed and she got the clear top coat all over my fingers. Honestly, I know for an absolute fact I do a better job on my own nails. I was in shock that she actually thought she did a decent job. Then when she finished she was like you can leave. Umm what? You literally finished my nails .33 seconds ago and you expect me to leave? I hadn’t even gotten a chance to let them attempt to dry so I told her no that I would take some time to let them dry geez!!!
Overall, I was totally unimpressed and underwhelmed with the mani/​pedi and would never ever go back. The Groupon was a waste of money.
Oh and P. S I read about the array of desserts offered to some customers but I wasn’t one of them. I was a bit miffed that the lady next to me got some cookie treats with her water and I didn’t.

I had a Groupon and I did not make an appointment. I walked in on a Monday morning at 11:00 AM. I was told it would be a 30 to 45 minute wait. I said that was fine and I would run an errand and be back. So I came back and they took me in that time frame.
I was taken to the back and was told to sit in a chair at a manicure table. When I found out they do not do the mani and pedi at the same time I opted out of the mani and asked if I could have a little longer massage. I was told no problem but I would need to wait a few more minutes because the women doing pedicures were still occupied. No problem as that was my decision.
The pedicure was average. It was nice but nothing out of the ordinary. They did provide all services that were listed on the Groupon which were a paraffin treatment and a scrub and the massage (see below)
I had 2 pet peeves. So the Groupon says a 10 minute foot massage and I had traded in the manicure for a longer foot massage so I figured instead of a total of 10 minutes it would be 15 or 20 minutes total. But the total massage time for both feet and legs was 7.5 minutes so 3.75 minutes per foot and leg. I had already confirmed with the pedicurist twice that she was going to provide a longer massage and she was aware. When she not only did not include the extra time but she fell short of the paid time I just took a mental note. I decided not to remind her a third time and just go back to competition in the area that does a better job.
The second major pet peeve is when I asked if she could clean up some of the polish on the cuticle of one of the big toes she started speaking in her native language (Vietnamese?) to a colleague. It was the first time she had spoken her native tongue in front of me and it was obvious that she was complaining about me. That is a complete turn off and for sure I will never return to this place.
I felt that I received better service then others did on Unilocal but the timing of when the technician started rambling in her native tongue was a deal breaker.
I have a place a few blocks away that is cheaper (I looked at the menu of services here), better service, and they would never talk in another language in front of you. People really need to provide the best service to be competitive in this economy and with the massive amount of nail salons around.
Also as people have mentioned they do not have pedicure chairs but chairs you would find in a living room and the put a bowl of water at your feet. This is a negative for me but maybe others prefer it. They did ask me if I wanted tea and they served me green tea which was nice as I noticed in some of the reviews they didn’t do this.

Used Groupon — Got there and a lady with no experience started helping me.
I asked for round nails, but she could’t well shaped them. Dead, loose skin on the nail plates were supposed to be removed, but they weren’t. I could barely tell the difference.
Obviously she needed more practicing!

Just thought I’d share a response I got from one of their workers — Very professional indeed:
«You just a cheap person, greedy, that why you buy groupon. come on you didn’t use Groupon and waited until expire, you lucky that people give you the same value what you bought. business probably won’t welcome back peoples like you! oh yeah, go look for another groupon and do the same to the next business. Goodd luck Greedy girl.
PS: do you realize how much that person who give you mani and pedi make??? $ 7… come on BITCH»

Following the Unilocal comment rating, I can really give this place one stars. Although the staff was punctual and was ready for my appointment, the experience was far was good.
I used a Groupon and they took it without any problems. First of all they kept trying to sell me the upgrade that I did not appreciate. They said the normal polish would come off in a day. I have gotten manicure/​pedicure before and they have never said it was that bad. Of course all other places that I have ever been to had all great review from Unilocal.
And as others have indicated, the paraffin wax was too hot. They didn’t even bother to wait before they put your foot in it. It was super hot and they said I would get use to it.
Also, the manicure and pedicure use the nail file to file down my nail when I asked them to cut. It was the most painful experience that I have ever had. They were rough. And it wasn’t even. It looks pretty bad. I asked to fix it and they tried but she just made things worse.
I would not come here again. At least it was a one time event. Not matter how good the deal, just check the reviews. Also, the ambiance was not relaxing at all. The staff would talk loudly to each other and the chair was not very comfortable.

Direct from the Board of Barbering and Cosmetology:
«The Board conducted an inspection of this establishment. The owner was issued a citation for unsanitary conditions and administrative fine for violations of the Board’s laws and regulations.»
For anyone else who thought this place was a public health hazzard, PLEASE report it to the Endorcement Division at 916−574−7574. The case number is BC 2011 – 3853. The more people who make a complaint, the better chance to SHUT THIS BUSINESS DOWN!

The reason I came here was because I got a $ 35 groupon for a mani pedi w/​the wax. I don’t live particularly close to this place but was willing to give this place a try. I chose a color from wall… not too many of a selection nor did they look «fresh». I could tell a few of the colors are changing in pigaments. Seated for about 20 min, this gentleman starts working on my feet. Yes, a guy was working on my toes (probably the second guy who has ever worked on my nails). To me, he didn’t seem certified b/​c of the way he was handling my fingers and toes, didn’t even offer to cut my nails or file them properly as others would at other salons.
I think this is more family ran than hiring certified manicurist. I’m not saying they don’t hire certified, but I think they prefer family? Anyway, surprisingly, he did a good job despite the fact that I didn’t like the shape of my nails or I needed them to be filed more or if they even sanitize the soaking bowl after every use.
3 star b/​c:
–waited at least 20 min w/​feet in water
–not enough colors
–don’t think my manicurist is a specialist; cant really shape/​file properly compared to other places I’ve gone to.

Update to my last HORRIBLE experience. I sent my daughter in for the last of the three and the owner tried to say she didn’t have record of the groupon and wanted a credit card for the 3^rd mani/​pedi. I’ll be on the phone with Groupon tomorrow. Are they really that hard up that they would entertain a customer like this place. You should see my daughters nails. my 4 year old granddaughter could have done a better job. THEY SUCK and are the WORST place ever. In fact, I’m calling the health department in the morning. Filthy!!!
— — — — — —
I went there because I bought a Groupon for not 1, not 2, but 3 manis and another for my granddaughter.
The people were really nice, especially the owner. But I only ended up feeling bad for her because Groupon can’t help the BAD BAD BAD job they do. I got a mani on Tues and needed another the very next day. I was cut numerous times during the cuticle trim. The ONLY reason it takes 90 minutes is because they can’t do the two services at the same time. The salon isn’t set up for that.
Again, nice people but very bad shotty work. I don’t even want to finish the remainder of my Groupons and may give it to a homeless person that would appreciate even a bad job!

Horrible!!! I’ve never left a salon with nails worse then when I walked in. This was hands down the worst place I have ever gotten a mani/​pedi from!
I came in with an appointment, but still had to wait. Their selection of polish was extremely limited. There were very basic colors of O.P.I and Esse, the rest was Wet N Wild or glitter for children. For how expensive this mani/​pedi was I would expect a decent selection of colors. Oh, they did have gel colors! But I’m sure they would do anything to wring another $ 25 out of someone’s wallet.
They stuck me at a station and made me wait even longer before someone started ‘working’ on me. After telling him three times not to use the nail file (because it breaks my nails) I had to pull my hand away before he started using it. Instead of shaping my nails with the clippers like most places do, he unevenly cut them into a u shape. Seriously? Hasn’t he even had experience cutting his own nails? I would have let it go but he didn’t push my cuticles back AT ALL. The base coat wasn’t put on my full nail and once he put the top coat on I could see where it was (he didn’t put it to the edge of the top coat). He didn’t give me much of a hand massage either.
If possible, the pedicure was even worse. They stuck me in a station while he did someone else’s nails. I had to wait so long the water got cold! The parafin wax treatment was taken off so early that it was still warm and soft. He cut the sides of my big toe nails at an angle at both sides, who does that? Now I have to wait for them to grow out to fix them! He didn’t push my cuticles back, he only scrubbed the very back of my heel and the underside of my toes, didn’t buff the top of my nails, slathered the polish all over my baby nail and then DIDN’T TAKE IT OFF! I got home and half my toes were covered in polish! If he had a Cosmo license (doubtful) that’s one of the first things you lean! I wanted to leave so I had to ask another lady walking around for drying spray while he rushed off to work on someone else.
The woman next to me getting a pedicure had a magazine, a tray of tea, cookies, and strawberries! I guess we didn’t get the same type of service… This was the $ 70 dollar deluxe mani/​pedi. How much more would I have had to pay in order to get a strawberry thrown my way?
I did come in with a Groupon, but I don’t care if they are a small business and don’t know how to handle the customer rush. Common sense dictates that if you have someone with an appointment they should have priority. You don’t have to overbook or take walk ins if you know there will customers expecting a standard of service. It’s greedy, and poor business.

Worst experience ever!!!
One word:
UNPROFESSIONAL

Purchased 2 of the 3 mani/​pedi Groupon deal. 3 of us went in and used one Groupon. We have another and probably will not even use it.
1. Appt was at 12, they started us at 12:34
2. They were rushing us (3 of us went in for mani/​pedi)
3. The guy that did my manicure butchered my skin and painted like a 5 year old.
4. Cupcakes were offered to others but not us
5. One of us had the polish painted on super thick
6. There were several chips/​smudges on hands and feet the very same evening/​following morning
7. Staff was rude until the very end when we were about to leave.
8. We were pretty sure they didn’t sterilize their tools. They just kind of used whatever tools were next to them.

Came in with a groupon-​like deal. Services are standard but not above-​par:
1. drink and snack
2. pretty feet soak — rose petals and orange slices
Ways to improve their business:
1. Don’t speak in a different language other than English
2. When you massage, massage like you care
3. Manicure position during pedicure is awkward (they’re on one of your sides, so when working on the opposite arm, your body is twisted)
4. foot wax seems less classy when it’s done in a plastic produce bag
I’d hope that business who advertise through Groupon/​Living Social would try their best to obtain repeat customer services… but I won’t be returning, especially for mediocre services at full price.

I am a bordeline germophobe and full-​fledged GERMPOHOBE when it comes to nail salons. So much so that I haven’t entered a nail salon since just before my wedding in 2001. I was too freaked out by all the things a person can pick up if a place isn’t clean enough.

I walked by Lily Spa
recently on my way to pick up my car at Auto Medics, then I looked it up on Unilocal.When I read how clean it was (glass bowls, sterilized equipment), I decided to give it a try. I wasn’t disappointed.
They definitely pamper you with things I’ve never seen before (though I’m no expert):
+ rose petals and orange slices in your foot bath.

+ complimentary tea and fruit plate.
+ a fume guard so you can breathe clean air while your fingernails get painted. Brilliant!
It was a good experience. Natalya did my pedicure and manicure, and had lots of patience for touch-​ups as I smeared my nails (I forgot how to keep them pristine — it had been so long since I had polish on me).
My 3 ½-​year-​old son had never seen nail polish on me before and noticed right away. His reaction was pretty funny, as if I’d done it for him, «Thank you, Mommy.»