Mrs Fields Cookies

I’m not gonna lie; sometimes I come to this mall specifically because of their semi-​sweet chocolate chip cookies. I have a sweet tooth and this one, soft, melty cookie makes that all better!
Sometimes there’s a line. And sometimes there are some somewhat bored-​looking teens working the register, but they’re pretty polite. It seems to be family-​run, and I used to see what I recognized as a young man with special needs; he was always so sweet! He would always greet me before I ordered and would say goodbye as we were leaving.
Are they the best cookies? Probably not.
But, they’re not too sweet, there is variety and it’s located conveniently in the mall.

The order of the day: cookies!
I love Mrs. Field’s cookies and i recommend them to those who have a clean bill of health.
i recommend the nibblers (bite size cookies) for those without one. that slight crisp outside and amazing gooiness is quite amazing. On top of the great texture and mouthfeel, it has an awesome taste to match. I’m just sad that the chain is slowly disappearing.
I’m a big fan of the chocolate chip w/​walnuts.

It’s weird writing a review for this. I mean, it’s a mall, it’s a place in the mall that serves cookies. There really isn’t much to say. Service is okay and cookies are delicious. That’s pretty much it.
Then again, it was my first time at a Mrs. Field’s, and I am happy to say that if you order a slice of the giant cookie (which is exactly what I did), they can and will put frosting of your choice on it. I may or may not have had a sugar-​induced coma as mine was generously topped with the cream cheese frosting usually reserved for the red velvet cookie.
If you’re unsure about paying ~$ 1-​$ 2 for a cookie, ask yourself: when was the last time I went to Paris Baguette? Andersen Bakery? Purchased a milk tea for around $ 3? Or hell, a STARBUCKS and got something for like, $ 6? And did I buy something there that was probably overpriced? The answer is likely to be yes. It is a cookie. It will go in your belly. You will not waste it. You have already purchased overpriced sweets in the past. Let it go and just eat the damn cookie, or go to Target and buy a bag of them.
Keep your wits about you, or you will accidentally eating 80% of the 20 Nibblers you just bought. Oops.

The service isn’t always great but man the cookies and other pastries are truly amazing. Its so good I have to completely avoid that section of the mall.

Disappointing!
Long line
The lady at the register was rude.
Pricey ($ 2 for one chocolate chip cookie) because the cookie didn’t taste good
If you want a delicious chocolate chip cookie, go to Specialties, or even better b. Patisserie in sf!

Worst customer ever. Tonight I wanted 6 small cookies. My husband, teenage daughter and I each picked two. The gal who assisted us seemed very annoyed at the entire process. Said something under her breath and when I asked her to repeat herself twice she was very annoyed with me. Apparently she decided that we were picking cookies in 2s. So, she threw back the ones we didn’t want (poor cookie). Then we paid and she was annoyed still and before the change hit my hand she was already calling out «next».
So, if you want a cookie experience to make you lose faith in humanity be sure to stop by here.

Ordered a cookie cake for my 8-year-old’s birthday. Had a bit of difficulty over the phone getting the order, but ultimately had a really quick pick-​up, order & spelling & color was right and the cookie was delicious. Really good experience with this location.

I recently stopped by Hillsdale Mall to visit the Apple store for an upgrade and, while waiting, cruised the mall. On the way back from the food court, I decided I wanted some cookies. But, not real big ones. Since I remembered Mrs. Fields has nibblers, I decided to stop by.
Unfortunately, quality is lacking at this particular store. They have 9 varieties of nibblers and every single variety has absolutely no flavor (other than the ingredients in it). The dough is bland and the cookies seemed underbaked and nearly raw. Even the chocolate cookies were bland and flavorless and tasted of dough. I haven’t had Mrs. Fields cookies in several years and based on this experience with the nibblers, it’ll probably be that amount of time before I have them again. In other words, I don’t plan on any more purchases at this shop.
I just don’t understand why commercial retail bakers like this don’t take the time to at least add vanilla and spices to their dough mixes and thoroughly bake them. They don’t. It’s just sweet dough with nuts or chocolate or M&Ms or whatever. It doesn’t even seem they put in a pinch of salt. Bland and bleah. I still have half of the nibblers in a zipper bag. I’ll probably just toss em. Thankfully, the batch I bought only cost $ 5.99.

I just bought a batch of these cookies and while this company may have OK cookies elsewhere, these cookies are sold nearly raw. They are not cooked anywhere near enough, and the larger ones flop over and break in half when you hold them.
This is really not good.
These used to be such good cookies, too.
I guess it’s fine if you want to eat raw cookie dough, but otherwise, I’d give it a pass.

I was craving dessert after my lunch and I would have never guessed that I would end up here for cookies!
This place can get pretty pricey for cookies and other snacks (3 for $ 5 for a normal cookie!!!), but I think the nibblers are the best price at 20 for $ 5. You can get a variety of different flavors, but be careful because they drop it all in the same back and you sister’s oatmeal raisin cookie kind of looks like your chocolate chip cookie :/​
The cookies are baked perfectly (at least to my taste) — the slightest crisp on the edges but chewy and and soft on the inside. Depending on what cookie, it can get pretty sweet, but if you’re craving dessert, I assume that means sugar and sugar is sweet so it definitely satisfied what I wanted.
Overall, I would come back for more!
P. S. Just because you get the the nibblers size cookies, it doesn’t mean that they’re easier to portion control. TRUST ME, you will find a way (or excuse) to eat the whole bag… this comes from experience: P

This is a great Mrs. Fields Cookies. Be sure to stop by here while shopping at HSC.

I love cookies. When I get a sweettooth craving I think «I wish I could, I wish I may, I wish I could have a delicious chocolate chip cookie from Mrs Fields, RIGHT NOW.»
Kinda long huh. Yes I love cookies and I go crazy when I walk by this place or any Mrs Fields cookies for that matter. I have been able to control my cravings, but when I can’t I will jump at my first opportunity. I will normally purchase the $ 5 nibblers. Well they used to be 20 cookies for $ 5, but I think that price has increased, BOO for that (so minus a point for that).

I actually work in the hillsdale shopping center and visit this mrs fields whenever I can mainly because their cookies are sooo delicious. I always get the nibblers because you cant beat the price (20 for $ 4.99). They serve smoothies, shakes and so-​forth but lately they have run out of colada mix (its just powder! how hard is it to get powder?). Anyways the drinks arnt really worth it unless your super desperate and dont want to walk to the other end of the mall. Slurpees are over-​priced, you can get the same regular sized cup for 3 dollars less at the 7 – 11 down the street.
Overall the only thing I would get here that I could afford on a daily basis would be the nibblers, other than that I wouldnt really waste my money.

I called after 9 p.m. the night before my birthday to order a giant birthday cookie for myself (know that’s pathetic since was hubby’s job and he forgot). They were so nice and accomodating. The guy I spoke with was «Adonis» (no kidding). Check it out.

When it comes to mall food or eateries, it’s hard to find genuine service and hospitality…
I used to work in this mall and would frequent Mrs. Fields either before, during or after work for a snack. Only minor down side, you have to walk across the mall to get here. But since I worked across the way, it was super convenient and our store’s go-​to for our 10 minute breaks.
Sol, a tremendously, amazingly sweet woman who works there (hope she still does!), was the highlight of my visits. She’d come in our store to get some change and would always give us a bag of cookies in exchange. She always remembered my name and was so kind. The rest of the staff was always very sweet and efficient. They work hard at what they do and it is much appreciated by the staff at Hillsdale Mall.
Loved the day old cookies that were sold in mystery bags for really cheap. The rule was, no peeking in the mystery bag as you could spread germs. But it didn’t matter what kind of cookies were in there — big, small, chocolate chip, peanut butter — they were all delicious. I used to buy their whole lot of mystery bags, first thing in the morning before we opened the store, for my associates and I to share — cheap and tasty!
Sol and staff, thank you for your generosity and kindness. =)

Update — 01/​29/​2008
The last two times I purchased cookies from this Mrs. Field’s, the cookiet have been RAW. The cookies have no crisp or crunch to them. The are gooey, and chewy — they taste like they were taken out of the over 5−8mins too soon. Cookies should not have the texture of raw cookie dough — unless of course, you are eating raw cookie dough.
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04/​09/​2006
When I was a kid I loved Mrs. Field’s Cookies!
Now that I’m older, they can be a bit too sweet. However, I still enjoy the occasional bag of nibblers — cinnamon sugar and semi-​sweet chocolate with nuts! =o)