The UPS Store

You may not think something as innocuous as a local The UPS Store could be notable in one’s life. Shipping company stores with mailbox services blend into the millieu of things to do. .. and other necessities of carrying on with life.
Like most, I first go to a business for a business need. What keeps me going back is good service and most of all, good people.
In general, I like FedEx Office for overnighting papers, US Post Office for general mail and large packages, and for everything in between and for actual packing — I prefer UPS and The UPS Store.
There are The UPS Store locations by the dozens all over the SF Bay Area. .. many in San Mateo County alone. The one I settled on in the Laurelwood area of San Mateo City was previously a Mail Boxes Etc. location, you can tell because the array of mailboxes have «MBE» on the metal box letter doors.
The senior employee at this location is named William. He’s worked there for over a decade. He has treated me respectfully, kindly, and professionally the scores of times I have procured his UPS services — always with a smile.
William is extremely knowledgeable about packing requirements, domestic and international, shipping laws, and not only the costs of shipping via UPS, but also of his competitors (FedEx and US Post Office).
I go to this business because William has earned my respect and trust, and I believe he will go beyond the call of duty if I need him to for my packing and shipping needs.
Review 0168
Feel.

This particular store never open on schedule.
Need to open on time lost of customer they just live when they see will be back sign a after half an hour of waiting. WOW

Came here for a notary two days in a row. Guy behind the desk was very nice and helpful. Notaries are $ 10 per signature which I believe is the norm. Conveniently located down the road from my office so was a short walk.

Came early for opening at 8:30. It’s now 8:40 and noone is here. If you call the phone just goes to voicemail that is generic with no business info. If you are expecting it to be open then don’t waste your time.

I agree with the other poor reviews. Store hours are unpredictable and customer service is awful. I rarely write poor reviews but have been so frustrated the past several times I attempted to give this location business that I decided to speak up.

Fine services for prepaid drop off but NEVER on time. Supposed to open at 8:30 am but never does, sometimes 40 minutes late. Big waste of people’s time. Given that is courier service, punctuality is important and if store is going to open late, at least have a notice on the door or something.

The worker comes in late even though they are supposed to open at 9. Don’t bother coming early, otherwise you will wait.

Supposed to be open at 9am, it’s 9:30. no sign of life at this store! Wasting my time

Quick at getting people in and out. Thorough. Two steps ahead when typing up the information; but maybe it’s because I’m a repeat customer. But I trust the store to give me the right correct information every time. Every package has made it’s delivery through them!

This location, like many UPS in the bay area has a low rating, so I guess I’m the exception to the rule.
Great customer service by the 2 guys working there. Helpful, focused and friendly.

They don’t seem to open on time — I came twice between 8:30 and 9:00am and no one was there.

Twice I have been here during business hours and the store was closed. Once there was a sign saying, «Back in five minutes,» and I waited over ten. Right now it’s 8:45 and I’m trying to send some packages before a 9:00 appointment and no one is here. Their website says they open at 8:30. Rude and inconvenient.

They charge 2.50 to tape your amazon box. Took it to another location and no charge.
I’ve taken amazon stuff here and they’ve stuck the tape on without charging so not sure what their official pricing is.

Why is it that every time I walk in the door here I walk out frustrated? At some point I’ll learn, but I keep thinking it will be better and it’s so convenient. They can’t use my company’s UPS account number to ship something to my company’s office. What? Really? I have been charged for adding an additional piece of tape to something. Everything seems overpriced. This time, I actually took my box back and will be shipping through USPS. It was all just too much trouble. I’ll come here when I have a pre-​label package to drop off, but anything that requires interaction, just no. I’m feeling generous, so I’m giving 2 stars instead of 1. I reserve that for companies I think should go out of business and I do appreciate the convenience of the location. Just be forewarned.

Very poor customer service. Came here to return a AT&T Receiver and was told it can’t be done due to the store ran out of special boxes. I told them why can’t they use the box that it came in. I canceled the order to late so the receiver fits perfectly in the original mailing box. The staff still said it can’t be done because they need a special box. I then asked whether they can keep the receiver and wait until they received new boxes and then send it. She said no to that too and directed me to the UPS Store in Bovet. The attendant at the Bovet store said no problem and put a label on the original mailing box and shipped it. He also said that he has no idea why the UPS store at Campus Drive would say that they need a special box.

Also got charged for 1 piece of tape. Get back in your car and drive to the UPS Store less than 2 miles away. They reinforced my already taped packages — for free! Plus, they are always friendly at the OTHER store. Although this UPS Store is just a block away, I will not be going back.

Charged $ 24 instead of $ 9 for declared value of $ 1000. Never coming back here again.

Went here for passport photos to be taken. Very convenient, quick and inexpensive.

I dropped-​in to get a form notarized… very close to my work which made it very convenient. I was in and out pretty quick. Looks like they have the usually variety of services you’d expect from The UPS Store. Good to have close to work!

This UPS store is just a hop skip from my work. I’ve always been helped promptly & politely. The two men who work there always seem to lend an extra hand whenever possible. Plus very rarely is there a wait & the store is always meticulous.